IFS Cloud Platform vs NetSuite CRM+ comparison

IFS and NetSuite are both solutions in the CRM category. IFS is ranked #27 with an average rating of 7.8, while NetSuite is ranked #30 with an average rating of 8.0. IFS holds a 0.8% mindshare in CRM, compared to NetSuite’s 0.7% mindshare. Additionally, 87% of IFS users are willing to recommend the solution, compared to 66% of NetSuite users who would recommend it.

IFS Cloud Platform

Read 31 IFS Cloud Platform reviews

4,441 Views
533 Comparison Views

87% willing to recommend

NetSuite CRM+

Read 4 NetSuite CRM+ reviews

553 Views
525 Comparison Views

66% willing to recommend

IFS Cloud Platform

NetSuite CRM+

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 19, 2024

IFS Cloud Platform and NetSuite CRM+ are enterprise solutions competing in CRM and business management categories. IFS Cloud Platform holds an advantage in cost-effectiveness and service responsiveness, while NetSuite CRM+ benefits from a wider array of features, justifying its higher price.

Features: IFS Cloud Platform is recognized for its integration capabilities, scalability, and adaptability for growing businesses. NetSuite CRM+ is distinguished by its comprehensive CRM functionalities, advanced reporting tools, and feature richness.

Ease of Deployment and Customer Service: IFS Cloud Platform is known for a simple deployment process and dedicated customer support. NetSuite CRM+ involves a more complex installation but provides substantial customer service resources that improve satisfaction after deployment.

Pricing and ROI: IFS Cloud Platform offers a lower upfront cost, which potentially accelerates ROI, appealing to budget-focused companies. NetSuite CRM+ involves higher initial expenses but offers a strong long-term ROI through its advanced features, making it attractive for businesses looking at strategic CRM investments.

To learn more, read our detailed IFS Cloud Platform vs. NetSuite CRM+ Report (Updated: September 2025).

Buyer's Guide

IFS Cloud Platform vs. NetSuite CRM+

September 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IFS Cloud Platform

Ranking in CRM

27th

Average Rating

7.8

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

Customer Experience Management (9th), Field Service Management (2nd), Help Desk Software (17th), ERP (17th), Activity Based Costing Software (7th), Enterprise Asset Management (EAM) (4th), Local Government CRM (13th), IT Asset Management (11th), IT Service Management (ITSM) (14th), License Management (2nd)

NetSuite CRM+

Ranking in CRM

30th

Average Rating

7.0

Reviews Sentiment

7.5

Number of Reviews

Ranking in other categories

Opportunity Management (12th)

Mindshare comparison

As of October 2025, in the CRM category, the mindshare of IFS Cloud Platform is 0.8%, up from 0.5% compared to the previous year. The mindshare of NetSuite CRM+ is 0.7%, up from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Market Share Distribution
Product	Market Share (%)
IFS Cloud Platform	0.8%
NetSuite CRM+	0.7%
Other	98.5%

CRM

Featured Reviews

Thangaraj Ramasamy

Consultant at Arcwide

Has supported project management and business customization through strong modular flexibility

The cloud feature in IFS Cloud Platform is predominantly valuable, especially the enterprise asset management module, which IFS has very good business into, along with strong finance, project management, and supply chain management modules; these are the major modules that are performing well with IFS, and the cloud options along with user-friendly customizations for any technical developments are additional advantages. The integration of IoT with IFS Cloud Platform is performing well, enabling us to integrate with predominantly any third party through the standard inbuilt connectors that are readily available, and if we need to customize the integration, we can certainly do that too.

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Greg Jacob

Executive Consultant at Gemini Solutions Group

Streamlines collaboration across teams and has a straightforward setup process

The platform initiates a series of processes to complete the sale, which may involve ordering equipment, providing services, and tracking necessary activities. The feature that has been most effective in improving sales performance is its alignment with the ordering team. Compared to my experience working with HubSpot, which excelled in presales and marketing but lacked integration with ERP and post-sales processes, NetSuite CRM+ stands out for its ability to streamline collaboration and information sharing across teams. It facilitates post-sales engagement by effectively providing visibility into the bill of materials and assigning responsibilities. The platform is not highly customizable like Salesforce. However, it offers sufficient flexibility for our requirements. I can easily create different views and reports and add widgets to my home screen as needed. I rate it an eight out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The best feature is the maintenance module, which is essentially an industry-specific workflow designed with a manufacturing module as per industry standards. It's very precise and specific without having complex functionalities. It's straightforward. Field Service Management is definitely a wonderful product that IFS has developed because it caters to field services. The energy and utility sectors can answer their business needs using the software."

"There tends not to be a massive weakness in the product itself, as weaknesses can quickly be resolved in the next patch or the next release."

"Some of the strengths are Enterprise Management Solutions and the series of Management solutions which is number one in Gartner's report and has been for the last five years."

"One of our favorite features is the "Info-Zone", which provides operational intelligence in flight and in context to guide both business users and support teams to productivity."

"Scalability-wise, I rate the solution a nine or ten out of ten since it is an extremely scalable solution that can be used for various use cases with thousands of users."

"The financial posting controls are quite handy. The user interface is really friendly, highly flexible, and pretty intuitive for end users."

"The main reason for the ERP project was to bring together our fourteen sites, which had until then worked in separate silos."

"When it comes to financing, the solution has helped us to concentrate finance functions like accounting processes in one system. This includes about 70 internal entities around the world."

More IFS Cloud Platform pros

"The feature that has been most effective in improving sales performance is its alignment with the ordering team."

"We use the product for standard CRM functions like email marketing, account management, scheduling customer profiles, and marketing materials, and for integration with the Suite Commerce."

"Very scalable solution that provides customer relationship management, sales, and marketing functions. It's very straightforward to set up, and it supports multi-subsidiary organizations."

"NetSuite CRM+ helps us provide customer support and track schedules for field service."

Cons

"There are certain digital features that need to be incorporated, such as IOP."

"The integration is a bit complex, and post-implementation support services need to be improved. They have a service center based out of Sri Lanka. The support aspect is good, but the response time is a little slower than we anticipated. In the next release, it would be better if Warehouse Management could be improvised. They have a product line that's a data warehouse management system, but it's still premature and requires a bit of enhancement."

"The solution's initial setup process was complex...The technical support my company receives from the implementation partners of the solution is not that great."

"There are some stability issues."

"We have upgraded to the latest version right now. We have issues with the quality. We tried to enroll in their Evergreen program which was meant to help us adopt any service update or anything that the tool’s providers come up with."

"Ability to place approval check-points in the custom workflow, so clients can decide what they want it."

"We would like to see AI-driven CSI functions built into the tool that would allow us to quickly tie our improvement goals to metrics and activities, so Assyst will suggest the next steps to help us get closer to our goals."

"The next version has already been released, and some of the technical things are a little bit behind the curve in development. This is specifically security, maintenance, security role maintenance, and creation. This is in their new product, called IFS Cloud."

More IFS Cloud Platform cons

"The product needs to improve the warehouse management feature."

"NetSuite's field service automation should be updated. We should be able to fully automate the assignment of service orders to technicians."

"What could be improved in NetSuite CRM+ is its UI, because it's ugly. When you compare it to the Salesforce UI, the UI in Salesforce, particularly its reporting, looks better."

"The product or service could be improved by incorporating AI functionality to provide intuitive assistance."

Pricing and Cost Advice

"The product is reasonably priced."

"The pricing of the solution may appear to be expensive for smaller companies with only tens of users; however, for larger and mid-size industrial companies, IFS is able to win deals and the pricing is competitive in the market."

"The additional cost that comes with the solution includes the overhead of the people who are trying to fix the tool issues. These people are trying to reproduce the issue and report it to the technical support and testing with them which is huge. It is the cost of quality in the end."

"IFS Applications are competitive in terms of pricing compared to other vendors, such as SAP, Oracle, and Epicor. They are generally cheaper, especially for licensing costs."

"Pricing is an area that could be improved. They could be more competitive."

"Licensing is on an annual basis, with no additional costs."

"I consider it to be a well-priced solution compared to other mid-range or high-end ERP solutions."

"We pay for a license to use the solution, which is not very expensive."

More IFS Cloud Platform pricing and cost advice

"It ultimately depends on the features and functionalities required for your specific use case."

"Compared to other tools, you have to pay for the NetSuite CRM+ module itself. You will pay a recurring fee regardless of how many users you have, then you will pay a fee per user, per month. Its cost is not a licensing cost per user, but a module cost and a user cost."

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Top Industries

By visitors reading reviews

Computer Software Company

20%

Manufacturing Company

11%

Energy/Utilities Company

Comms Service Provider

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	14
Midsize Enterprise	9
Large Enterprise	10

No data available

Questions from the Community

What do you like most about IFS Applications?

Scalability-wise, I rate the solution a nine or ten out of ten since it is an extremely scalable solution that can be used for various use cases with thousands of users.

See all answers

What is your experience regarding pricing and costs for IFS Applications?

The product is reasonably priced. The costs are justified by the value provided, considering the comprehensive features and minimal need for customization. I rate the pricing a seven out of ten.

See all answers

What needs improvement with IFS Applications?

When it comes to AI, I feel that is the area where we expect something more from IFS Cloud Platform. They are working on IFS AI, but we have not explored much into that yet, and if they want to kee...

See all answers

What do you like most about NetSuite CRM+?

The feature that has been most effective in improving sales performance is its alignment with the ordering team.

See all answers

What is your experience regarding pricing and costs for NetSuite CRM+?

In terms of competitiveness, both NetSuite and HubSpot may offer different pricing tiers and packages to cater to various budgets and preferences. HubSpot tends to be less expensive than other opti...

See all answers

What needs improvement with NetSuite CRM+?

The product or service could be improved by incorporating AI functionality to provide intuitive assistance. There may be room for enhancement in tracking historical contacts from a sales perspectiv...

See all answers

Comparisons

SAP ERP vs IFS Cloud Platform

Compared 18% of the time

IBM Maximo vs IFS Cloud Platform

Compared 8% of the time

Oracle E-Business Suite vs IFS Cloud Platform

Compared 6% of the time

Microsoft Dynamics 365 Business Central vs IFS Cloud Platform

Compared 6% of the time

ServiceNow vs IFS Cloud Platform

Compared 5% of the time

More IFS Cloud Platform Competitors

Siebel CRM vs NetSuite CRM+

Compared 54% of the time

Salesforce Sales Cloud vs NetSuite CRM+

Compared 46% of the time

More NetSuite CRM+ Competitors

Product Reports

Buyer's Guide

IFS Cloud Platform

September 2025

Download IFS Cloud Platform product report

Buyer's Guide

CRM

September 2025

Download NetSuite CRM+ product report

Also Known As

IFS Applications, Assyst, IFS Cloud

No data available

Overview

IFS is the world’s leading provider of Industrial AI and enterprise software for hardcore businesses that make, service, and power our planet. Our technology enables businesses which manufacture goods, maintain complex assets, and manage service-focused operations to unlock the transformative power of Industrial AI™ to enhance productivity, efficiency, and sustainability. Industrial AI is IFS.ai.

IFS Cloud is a fully composable AI-powered platform, designed for ultimate flexibility and adaptability to our customers’ specific requirements and business evolution. It spans the needs of Enterprise Resource Planning (ERP), Enterprise Asset Management (EAM), Supply Chain Management (SCM), Information Technology Service Management (ITSM), and Field Service Management (FSM). IFS technology leverages AI, machine learning, real-time data and analytics to empower our customers to make informed strategic decisions and excel at their Moment of Service™.

IFS

NetSuite CRM+ delivers powerful Customer Relationship Management (CRM) capabilities, including Sales Force Automation (SFA), marketing automation, customer support and service, ecommerce and flexible customization, all in a single cloud CRM solution. And unlike typical CRM solutions, NetSuite CRM+ includes powerful sales performance management, order management and partner management.

NetSuite

Sample Customers

China Airlines, Electrolux Group, Babcock, Cimcorp, Sky, Multiplex, Veolia.

2Pure, Accuvant, Adtegrity, Advantage Sign Supply, Bonneville Environmental Foundation, CallidusCloud, Capitol Coffee Systems, Cardinal Path

Buyer's Guide

IFS Cloud Platform vs. NetSuite CRM+

September 2025

Free Report: IFS Cloud Platform vs. NetSuite CRM+

Find out what your peers are saying about IFS Cloud Platform vs. NetSuite CRM+ and other solutions. Updated: September 2025.

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