IFS Cloud Platform vs ManageEngine SupportCenter Plus comparison

IFS and ManageEngine are both solutions in the Help Desk Software category. IFS is ranked #12 with an average rating of 8.0, while ManageEngine is ranked #23 with an average rating of 4.0. IFS holds a 1.8% mindshare in HDS, compared to ManageEngine’s 0.9% mindshare. Additionally, 87% of IFS users are willing to recommend the solution, compared to 66% of ManageEngine users who would recommend it.

IFS Cloud Platform

Read 30 IFS Cloud Platform reviews

4,095 Views
573 Comparison Views

87% willing to recommend

ManageEngine SupportCenter ...

Read 5 ManageEngine SupportCenter Plus reviews

287 Views
267 Comparison Views

66% willing to recommend

IFS Cloud Platform

ManageEngine SupportCenter ...

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 1, 2024

IFS Cloud Platform and ManageEngine SupportCenter Plus are competing in enterprise management solutions, offering capabilities for comprehensive enterprise management and specialized IT service management respectively. IFS Cloud has the upper hand in enterprise management due to its extensive capabilities, while ManageEngine is stronger in IT service specificity.

Features: IFS Cloud Platform includes enterprise resource planning, asset management, and project management, allowing comprehensive oversight across enterprise functions. ManageEngine SupportCenter Plus provides IT help desk functionalities, multi-channel support, and automation, offering precise IT service management capabilities.

Room for Improvement: IFS Cloud could enhance its user interface to match competitive options and streamline the learning curve for new users. Additional customization options and easier third-party integrations could improve user perception. ManageEngine SupportCenter Plus could benefit from broader enterprise functionalities and enhanced analytics tools to compete more robustly in wider applications. Additional scalability and customization options could enhance its long-term value for larger enterprises.

Ease of Deployment and Customer Service: IFS Cloud uses a modular approach for flexible deployment and offers direct customer support channels, ideal for complex enterprise solutions. ManageEngine SupportCenter Plus provides a straightforward deployment aimed at rapid IT service setup with a focus on IT-centric customer support.

Pricing and ROI: IFS Cloud Platform demands higher setup costs aligned with its extensive offerings, promising strong ROI over time. ManageEngine SupportCenter Plus is more cost-effective initially, showcasing efficient ROI through optimized IT service processes, which makes it accessible for businesses seeking specialized IT solutions with controlled expenditures.

To learn more, read our detailed IFS Cloud Platform vs. ManageEngine SupportCenter Plus Report (Updated: July 2025).

Buyer's Guide

IFS Cloud Platform vs. ManageEngine SupportCenter Plus

July 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IFS Cloud Platform

Ranking in Help Desk Software

12th

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

CRM (20th), Customer Experience Management (8th), Field Service Management (1st), ERP (12th), Activity Based Costing Software (6th), Enterprise Asset Management (EAM) (2nd), Local Government CRM (8th), IT Asset Management (10th), IT Service Management (ITSM) (10th), License Management (2nd)

ManageEngine SupportCenter ...

Ranking in Help Desk Software

23rd

Average Rating

7.0

Reviews Sentiment

6.2

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of August 2025, in the Help Desk Software category, the mindshare of IFS Cloud Platform is 1.8%, up from 1.1% compared to the previous year. The mindshare of ManageEngine SupportCenter Plus is 0.9%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Help Desk Software

Featured Reviews

Brendan Fisher

IFS Applications Consultant at Zest Business Process Management Ltd

Robust, customizable, and modern

IFS is a very large and complex software, and implementation of IFS can be challenging and may lead to a difficult lengthy project. It can take between 12 and 24 months in some cases to deploy. I have found that not all clients are fully aware of how big the task is that they're undertaking when they make a decision to move to software like this. Companies need to be more aware of the complexity of an ERP implementation project and while I fully recommend moving to IFS, it is not easy and does require business change when adopting an ERP solution. New features are a difficult ask - I work across multiple industries and everyone would probably choose a different feature. Maybe BIM in Construction or Customs link-ups for importers/exporters.

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reviewer2650164

VP of IT at a aerospace/defense firm with 51-200 employees

Manual ticketing features hinder workflow, but cost-effective ticket management is ensured

We just use it because it's more trouble to rip it out than to replace it with a more expensive tool. I would not recommend this product to others. If budget is a concern, it might be suitable but it doesn’t excite. Hence, I would rate it a four out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The financial posting controls are quite handy. The user interface is really friendly, highly flexible, and pretty intuitive for end users."

"The main reason for the ERP project was to bring together our fourteen sites, which had until then worked in separate silos."

"Some of the strengths are Enterprise Management Solutions and the series of Management solutions which is number one in Gartner's report and has been for the last five years."

"The most valuable feature is the distribution module."

"A high level of ERP can be handled in IFS."

"The best feature is the maintenance module, which is essentially an industry-specific workflow designed with a manufacturing module as per industry standards. It's very precise and specific without having complex functionalities. It's straightforward. Field Service Management is definitely a wonderful product that IFS has developed because it caters to field services. The energy and utility sectors can answer their business needs using the software."

"When it comes to financing, the solution has helped us to concentrate finance functions like accounting processes in one system. This includes about 70 internal entities around the world."

"There are fewer fields on the user screen compared to other products."

More IFS Cloud Platform pros

"Their tech support has been talking to us about expanding features like integrations with Microsoft Teams."

"The product is very scalable and stable when used as a help desk once it is built out."

"We have found the reporting in this product to be very useful."

"ManageEngine SupportCenter Plus works fine as a help desk software and is relatively inexpensive."

"The most valuable features are the ITIL compliance and billing."

"The product teams are continuously on the products trying to improve them. If, for example, I ask for a change to be done in the software, the chances are in the next release it's going to be done and incorporated. It's this personal touch that I like."

Cons

"We have upgraded to the latest version right now. We have issues with the quality. We tried to enroll in their Evergreen program which was meant to help us adopt any service update or anything that the tool’s providers come up with."

"The solution's initial setup process was complex...The technical support my company receives from the implementation partners of the solution is not that great."

"Some kind of bot assistance, some kind of artificial intelligence to help people solve the problems, would be interesting."

"The solution's reporting tools still require improvement."

"An area for improvement would be transactions, which can be tedious to complete as the process is very complex."

"Ability to place approval check-points in the custom workflow, so clients can decide what they want it."

"The next version has already been released, and some of the technical things are a little bit behind the curve in development. This is specifically security, maintenance, security role maintenance, and creation. This is in their new product, called IFS Cloud."

"The support provided by IFS Applications has room for improvement. I'm based in Poland, and when my company had an issue, finding people from IFS to give my company the support it needed was difficult."

More IFS Cloud Platform cons

"The product is very difficult to use and configure and requires specialists."

"I would like to see some kind of project management or portfolio management in a future version."

"The business model for the company is to sell low and charge for customization, education or expertise."

"They're pretty good but there's always room for improvement. There should be more templates that users can utilize immediately."

"There is no cloud-based version and it would be helpful if it were available."

"ManageEngine SupportCenter Plus could improve on workflow automation features."

"The tech support is terrible and that seems to be a part of their business plan."

Pricing and Cost Advice

"The pricing of the solution may appear to be expensive for smaller companies with only tens of users; however, for larger and mid-size industrial companies, IFS is able to win deals and the pricing is competitive in the market."

"The product is reasonably priced."

"Pricing is an area that could be improved. They could be more competitive."

"It is better to buy implementation services from IFS than from partners"

"IFS Applications is expensive software, but it's on par with SAP and Oracle. It's for large enterprises and government entities and not for small and medium-sized enterprises. They have one licensing model, but if you want to have a module-specific license, they provide component-based licenses. Unlike SAP and Oracle, it doesn't have different levels of licensing. It's one level of licensing."

"Ask for all-inclusive pricing, as they are pretty flexible if you ask for custom models."

"Licensing is on an annual basis, with no additional costs."

"There are varying license levels that you can purchase."

More IFS Cloud Platform pricing and cost advice

"ManageEngine products will always be the lowest cost in category as that is part of their business model."

"The licensing fees depend on different criteria, including options and sizing."

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Top Industries

By visitors reading reviews

Computer Software Company

19%

Manufacturing Company

11%

Energy/Utilities Company

Comms Service Provider

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about IFS Applications?

Scalability-wise, I rate the solution a nine or ten out of ten since it is an extremely scalable solution that can be used for various use cases with thousands of users.

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What is your experience regarding pricing and costs for IFS Applications?

The product is reasonably priced. The costs are justified by the value provided, considering the comprehensive features and minimal need for customization. I rate the pricing a seven out of ten.

See all answers

What needs improvement with IFS Applications?

I am not able to recall much about batch. Documentation-wise, they need more. There is not much available online, and the documentation availability is on the lower side compared to other products,...

See all answers

What is your experience regarding pricing and costs for ManageEngine SupportCenter Plus?

ManageEngine SupportCenter Plus is cheap, around two or three on a scale where ten is the most expensive.

See all answers

What needs improvement with ManageEngine SupportCenter Plus?

ManageEngine SupportCenter Plus could improve on workflow automation features. Currently, everything is very manual, and there's no automated resolution of tickets. The emails ingested to create ti...

See all answers

What is your primary use case for ManageEngine SupportCenter Plus?

We use ManageEngine SupportCenter Plus primarily as a ticketing tool within our company.

See all answers

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Compared 9% of the time

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Compared 8% of the time

SAP S/4HANA vs IFS Cloud Platform

Compared 7% of the time

Oracle E-Business Suite vs IFS Cloud Platform

Compared 6% of the time

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Compared 31% of the time

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Compared 25% of the time

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Compared 17% of the time

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Product Reports

Buyer's Guide

IFS Cloud Platform

August 2025

Download IFS Cloud Platform product report

Buyer's Guide

Help Desk Software

August 2025

Download ManageEngine SupportCenter Plus product report

Also Known As

IFS Applications, Assyst, IFS Cloud

No data available

Overview

IFS is the world’s leading provider of Industrial AI and enterprise software for hardcore businesses that make, service, and power our planet. Our technology enables businesses which manufacture goods, maintain complex assets, and manage service-focused operations to unlock the transformative power of Industrial AI™ to enhance productivity, efficiency, and sustainability. Industrial AI is IFS.ai.

IFS Cloud is a fully composable AI-powered platform, designed for ultimate flexibility and adaptability to our customers’ specific requirements and business evolution. It spans the needs of Enterprise Resource Planning (ERP), Enterprise Asset Management (EAM), Supply Chain Management (SCM), Information Technology Service Management (ITSM), and Field Service Management (FSM). IFS technology leverages AI, machine learning, real-time data and analytics to empower our customers to make informed strategic decisions and excel at their Moment of Service™.

IFS

SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the process providing a superior customer experience.

ManageEngine

Sample Customers

China Airlines, Electrolux Group, Babcock, Cimcorp, Sky, Multiplex, Veolia.

Brickman Group, SVP Worldwide, Chicago Tribune, Sodexo, Constellation, Lowcost Holidays, Telesur, PayEx, Quintiq, Moblize, Oman Air, Intelligent Hospital Systems

Buyer's Guide

IFS Cloud Platform vs. ManageEngine SupportCenter Plus

July 2025

Free Report: IFS Cloud Platform vs. ManageEngine SupportCenter Plus

Find out what your peers are saying about IFS Cloud Platform vs. ManageEngine SupportCenter Plus and other solutions. Updated: July 2025.

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