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IFS Cloud Platform vs ManageEngine IT360 comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Dec 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Automation Anywhere
Sponsored
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
660
Ranking in other categories
Business Process Management (BPM) (2nd), Robotic Process Automation (RPA) (2nd), Process Mining (1st), Intelligent Document Processing (IDP) (1st), Agentic Automation (1st), Business Orchestration and Automation Technologies (2nd), AI Legal & Compliance (1st), AI Finance & Accounting (1st), AI Procurement & Supply Chain (1st)
IFS Cloud Platform
Average Rating
7.8
Reviews Sentiment
6.7
Number of Reviews
32
Ranking in other categories
CRM (29th), Customer Experience Management (11th), Field Service Management (2nd), Help Desk Software (16th), ERP (20th), Activity Based Costing Software (10th), Enterprise Asset Management (EAM) (4th), Local Government CRM (9th), IT Asset Management (13th), IT Service Management (ITSM) (14th), License Management (2nd)
ManageEngine IT360
Average Rating
8.4
Reviews Sentiment
7.5
Number of Reviews
5
Ranking in other categories
Network Monitoring Software (85th), IT Asset Management (25th), IT Infrastructure Monitoring (69th)
 

Featured Reviews

Venkat Sivaprakash - PeerSpot reviewer
Management Consultant at Accenture
Has significantly improved document-driven workflows and reduced processing time across finance and HR functions
Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation. The product has matured considerably over time. We can create workflows that can call an API. We can include prompts in particular workflows for ChatGPT-related functions, connecting to an LLM and RAG to perform tasks. For document automation, modern features are available to train documents, ensuring high accuracy and repeatability over time. The system is very easy to use. I recently completed a course in document automation, typically designed for people involved in coding and technical aspects. Though I understand coding comprehensively, I don't do actual coding. The course was very accessible. Currently, extensive coding isn't necessary due to the hybrid model incorporating GenAI aspects, low-code, no-code capabilities, APIs, and numerous pre-built objects in Automation Anywhere. The features include GenAI-driven prompting methods and workflow creation capabilities. In these workflows, we can create decision boxes and call APIs without coding. We simply pull objects, drop them, connect them, and add minimal coding when needed. The most crucial aspect isn't coding but rather sizing the automation and fleshing out the details. Automation Co-pilot takes notes and performs automated analysis. It can extract details from videos, summarize conversations, and provide detailed information. During calls, it identifies instructions and performs tasks such as preparing reports and reconciliation. Automation Anywhere can also connect with Microsoft Co-pilot. Through Co-pilot, real-time operations can be executed, allowing direct interaction between vendors and automation through this component.
reviewer2268153 - PeerSpot reviewer
Cloud Operations Engineer
Integrated planning has improved production scheduling and now reduces downtime and costs
The biggest friction point I have run into with IFS Cloud Platform is user adoption, which has been the biggest challenge, as different users in the organization need to get accustomed to the new processes after years of using spreadsheets and legacy systems, requiring training and a mindset shift, along with challenging data migration and process standardization. My advice to someone considering IFS Cloud Platform with a similar workflow is to spend sufficient time understanding and standardizing their business processes before implementing it, as the technology is very powerful, but the real value comes when processes, data, and teams are all aligned. I would rate my overall experience with IFS Cloud Platform as a 9 out of 10.
ZM
It manager at PTC (Public Telecomuncation Corporation)
Good monitoring and alerting capability, and it is easy to deploy
This solution is good for configuration management. The monitoring capability is easy to use and it can be done without any training. ManageEngine is easy to deploy. It is easy to identify and collect information from all of the nodes on the network. The alerting capability is good and it will send out emails.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Courses on Automation Anywhere University are very easy to learn."
"If anyone is looking for an efficient automation tool, I definitely recommend Automation Anywhere because it is very helpful, even for non-technical people."
"The most valuable feature is the back-end process automation."
"The most valuable feature of this solution is the MetaBot, which gives you the power to add many DLLs and customize them for the automation."
"When anybody talks about Robotic Process Automation, Automation Anywhere is the first thing that comes to my mind."
"I realized that Automation Anywhere is much easier, more reliable, and has value for money with good and vast customer support."
"It has helped us to save a lot of FTEs for our solutions that we have provided to our companies. Suppose a job which was done by a group of eight to nine people on a daily basis for 24 hours was taking a lot of time, so we created a bot with Automation Anywhere. It was done with a bot working 24/7. It reduced the numbers of guys required to do that process."
"Automation Anywhere drastically reduces manual work for employees."
"Prior to using the IFS site, it was quite difficult for us to track, access, and extract the inventory available to us, and once we started using IFS, it introduced us to a way to track and monitor the inventory, which from a user perspective is extremely useful for us."
"The enterprise management solutions within the solution are very strong."
"The product is quite flexible."
"IFS has been completely rebuilt, modernized, and cloud-based so we don't need bulky software installations."
"Pricing Matrix: Allowed us to implement a very complex go to market pricing model, allowing us to tailor pricing to individual customer requirements and implement an automated pricing model that maximized gross profit in a very competitive environment."
"IFS Applications is based on industry standards that are using a multi-tier deployment model, making it much easier to integrate IFS Applications with other enterprise software packages, while its modern, easy-to-learn user interface offers many features for filtering, searching, and navigating."
"There are fewer fields on the user screen compared to other products. This makes the UI a little bit easier to understand."
"The financial posting controls are quite handy. The user interface is really friendly, highly flexible, and pretty intuitive for end users."
"I would suggest you use this product as it's easy for administration, and is based on distributed model support."
"Customer Service: Absolutely fantastic."
"All I know is that when it comes to managing the active directory, ManageEngine is something I consider to be the best."
"The primary use case of this solution is to manage and to protect the web servers, the mail server, and the website in my company."
"The product helps users stay on top of gaining insight into the active directory, permissions and security sets, and user group policy changes."
"The monitoring capability is easy to use and it can be done without any training."
"The technical support is good."
"It is easy to identify and collect information from all of the nodes on the network."
 

Cons

"I would like a couple more features where I can talk and the line comes up automatically."
"In the control room, the manual bot update should be looked at."
"IQ Bot is pretty good, but we can only run a maximum 150 documents."
"The solution should include an analytics dashboard. As the space is maturing, many vendors sell functionalities as separate components so this is not unique to the solution."
"I would like to see improvement in its scalability."
"When it comes to stability, complex bots always have issues."
"For assisted automation, the AA bot needs the facility to be triggered through an application interface after collecting input from the user."
"Anything that can be done to simplify the solution. I would love to see it where anybody who can run Excel will be able to create bots. Right now, I am watching everyone around me struggle with the tool."
"I have seen that one of the areas that my company has identified for improvement might be the rental management capabilities within the solution."
"Sometimes from the sales perspective, clients don't always fully understand how large a task or a project they're getting involved in when they decide, "We're going to switch across to IFS." They could probably do a little bit more, maybe around preparing people for these projects."
"The user interface can be improved. When you're clicking through the screens, there are some icons or symbols that really need updating and would be more useful and noticeable if they are aesthetically pleasing."
"There should be some improvements in the predefined templates in IFS Applications."
"We have upgraded to the latest version right now. We have issues with the quality. We tried to enroll in their Evergreen program which was meant to help us adopt any service update or anything that the tool’s providers come up with."
"IFS Applications can improve the reporting capabilities and increase the speed of feedback time in the IFS Applications. This would help with the overall performance of the solution and provide better experiences for customers."
"IFS Applications is not robust enough to handle high-volume transactions, so it's not suitable for larger enterprises."
"Aspects of HR and payroll could be better."
"The GUI could be improved."
"We would like to have support for integration with ServiceDesk."
"This is because of the lack of available technical knowledge in terms of competence and maximizing the power of the product."
"ManageEngine needs to fix the downtime scheduler for SNMP monitored devices. Alarms are still generated for the devices placed into scheduled maintenance."
"The product could use more intelligence, automation and general availability of product information."
"The ManageEngine features could improve to show graphs of the traffic and network utility."
 

Pricing and Cost Advice

"Pricing is too high for small-scale groups. The Control Room yearly fee is high, making it difficult to break even."
"It is not cheap, but we are able to get an ROI."
"I don't know exactly what the pricing schemes are for the product as this type of negotiation is not my responsibility, but I think the basic pricing comes to $15,000."
"We are currently negotiating a contract. Depending upon that, we will definitely look at increasing usage."
"Its cost is good."
"Time and monetary savings can range from 20 to 90 percent."
"AA comes at a more affordable price than the other tools."
"We have saved a lot of money on taxes based on the stuff that we run."
"We pay for a license to use the solution, which is not very expensive."
"Pricing is an area that could be improved. They could be more competitive."
"There's an additional yearly cost for support."
"Ask for all-inclusive pricing, as they are pretty flexible if you ask for custom models."
"The pricing of the solution may appear to be expensive for smaller companies with only tens of users; however, for larger and mid-size industrial companies, IFS is able to win deals and the pricing is competitive in the market."
"It is better to buy implementation services from IFS than from partners"
"IFS Applications are competitive in terms of pricing compared to other vendors, such as SAP, Oracle, and Epicor. They are generally cheaper, especially for licensing costs."
"The additional cost that comes with the solution includes the overhead of the people who are trying to fix the tool issues. These people are trying to reproduce the issue and report it to the technical support and testing with them which is huge. It is the cost of quality in the end."
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Top Industries

By visitors reading reviews
Financial Services Firm
14%
Manufacturing Company
11%
Construction Company
11%
Outsourcing Company
10%
Manufacturing Company
12%
Construction Company
10%
Financial Services Firm
8%
Outsourcing Company
8%
Construction Company
31%
Comms Service Provider
15%
Manufacturing Company
6%
Government
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business157
Midsize Enterprise82
Large Enterprise558
By reviewers
Company SizeCount
Small Business16
Midsize Enterprise9
Large Enterprise10
No data available
 

Questions from the Community

How good is Automation Anywhere for RPA processes?
It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...
How good is Automation Anywhere for RPA processes?
From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...
How good is Automation Anywhere for RPA processes?
It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.
What is your experience regarding pricing and costs for IFS Applications?
The product is reasonably priced. The costs are justified by the value provided, considering the comprehensive featur...
What needs improvement with IFS Applications?
There are features that came up during implementation that we are not actually using today, such as field service man...
What is your primary use case for IFS Applications?
My main use case for IFS Cloud Platform is for production planning, where I typically use it for production schedulin...
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Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)
IFS Applications, Assyst, IFS Cloud
IT360
 

Interactive Demo

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Overview

 

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics
China Airlines, Electrolux Group, Babcock, Cimcorp, Sky, Multiplex, Veolia. 
Khimji Ramdas, RME Global, Bank of Namibia, DORMA, PMSI, National Commodities Exchange, EMA, Redstone, First Source
Find out what your peers are saying about IFS Cloud Platform vs. ManageEngine IT360 and other solutions. Updated: August 2026.
909,725 professionals have used our research since 2012.