We performed a comparison between IDERA SQL Safe Backup and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two Event Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It has reduced our backup time and simplified our backup processes across all the servers."
"The compression, because it drastically reduces the disk space."
"ITOM communicates information about incidents and maintains them. It handles tickets change, manages service networks, and reduces IT service downtime for the organization."
"The dashboard maintenance is very good, and the tool doesn't get stuck."
"It is easy to use and simple to learn."
"It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything."
"The solution allows you to subscribe to the features you need and utilize CMDB, ITSM, and discovery on the same platform."
"The auto remediation feature has been most valuable. They have also introduced an AOP feature of ServiceNow that we are keen to explore."
"I am impressed with the tool's ability to track information in an easy way."
"You can improve integrations of the operation with the solution."
"I would like to see the pieces that they have put in the web only to be put into the thick client sitting on the desktop client."
"Make sure you check your backups on a regular basis. Backups do get missed with this tool, for whatever reason."
"The way the filtering goes, if you filter on your view, there is no indication that you have made a selection."
"There are some limitations with Discovery; some areas are not available in the installation. I would like the solution to be able to discover more devices. That will remove the need to have multiple tools."
"The tool can be improved by including more detailed information to assist new users."
"The most complaints we have received from our clients are the solution's discovery aspect. I've heard a few concerns from the customers where we have to integrate with a third-party tool to make a full-fledged discovery along with ServiceNow. ServiceNow alone does not do the total capacity of the discovery. The discovery portion of ServiceNow IT Operations Management is not in-depth as what the customers are looking for. The information that it gathers from the assets is a little more limited than what other tools provide."
"I advise others not to customize a lot while using the solution."
"The security policies could be increased."
"The time for deployment of ServiceNow IT Operations Management depends on many factors. It's a SaaS application, it should not take too long, but if you want to define the tool based on your processes, then it would take some time. It fully depends on the company's complexity. There are out-of-the-box product flows and if you want to use them, you can from day one. However, if you want to customize it and change it to your company's practices, then it will take more time. The setup could be faster."
"The pricing is high."
"There are not enough apps in the app store to expand functionality. There should be more made available."
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IDERA SQL Safe Backup is ranked 16th in Event Monitoring while ServiceNow IT Operations Management is ranked 2nd in Event Monitoring with 34 reviews. IDERA SQL Safe Backup is rated 5.0, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of IDERA SQL Safe Backup writes "You can't see any metrics about how long it took you to backup the entire server. We've had a huge reduction in the nightly backup footprint size". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". IDERA SQL Safe Backup is most compared with Rubrik and IBM Tivoli NetCool Impact, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management. See our IDERA SQL Safe Backup vs. ServiceNow IT Operations Management report.
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