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IDERA SQL Safe Backup vs ServiceNow IT Operations Management comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 23, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
3.2
IDERA SQL Safe Backup enhances reliability, reduces costs, and minimizes downtime with efficient data recovery and automated management features.
Sentiment score
5.2
Organizations typically see ROI from ServiceNow IT Operations Management within 18-24 months, enhancing efficiency and reducing staffing needs.
It reduced staffing needs from four full-time staff to fewer due to automation.
Account Manager at a consultancy with 11-50 employees
 

Customer Service

Sentiment score
2.5
IDERA SQL Safe Backup is praised for its responsive and knowledgeable customer service, effective technical support, and comprehensive documentation.
Sentiment score
6.0
ServiceNow IT Operations Management provides efficient support, but response times and documentation quality could be improved.
They respond promptly when we call to open a ticket.
Chief Information Officer at a energy/utilities company with 201-500 employees
For minor issues, the team takes a month's time to provide a fix.
Solution architect at a tech vendor with 10,001+ employees
The response time of technical support could be improved.
Senior Consultant at a consultancy with 10,001+ employees
 

Scalability Issues

Sentiment score
5.0
IDERA SQL Safe Backup is efficient, reliable, easy to integrate, customizable, and offers automated processes with a user-friendly dashboard.
Sentiment score
7.2
ServiceNow IT Operations Management offers scalable solutions for all business sizes, efficiently managing growth, though smaller firms may find costs challenging.
ServiceNow ITOM scales very well to small and medium businesses.
Account Manager at a consultancy with 11-50 employees
It integrates with every single tool, even external tools.
Business analyst at a financial services firm with 10,001+ employees
 

Stability Issues

Sentiment score
5.5
IDERA SQL Safe Backup is praised for its stability, efficient performance, seamless integration, and high reliability with minimal downtime.
Sentiment score
7.7
ServiceNow IT Operations Management is stable and reliable, with minor stability issues due to external network and deployment factors.
Since it is a Platform as a Service (PaaS) or Software as a Service (SaaS) solution, I consider the stability to be very high, rating it ten out of ten.
Business analyst at a financial services firm with 10,001+ employees
It helps us create custom dashboards and provides excellent search functionality where we can search for any issues or errors that have occurred and take corrective action before it impacts the users.
Solution architect at a tech vendor with 10,001+ employees
All while benefiting from a single tool, single maintenance, and reduced license costs.
Associate Vice President at AWL
 

Room For Improvement

IDERA SQL Safe Backup needs improved support, documentation, setup, performance, customizable reporting, and more stable updates.
ServiceNow IT Operations Management needs improved UI simplicity, customization, pricing, integration, support, and comprehensive documentation to enhance usability.
Enhancing analytics is crucial, as we have seven years of data providing a substantial history of past ITSM and non-ITSM business tickets that can help predict and reduce the volume of calls.
Associate Vice President at AWL
A more streamlined configuration process tailored to use cases and industry would be beneficial.
Chief Information Officer at a energy/utilities company with 201-500 employees
It provides many out-of-the-box functionalities along with customization options.
Solution architect at a tech vendor with 10,001+ employees
 

Setup Cost

<p>IDERA SQL Safe Backup provides flexible pricing, positive feedback for value, and extensive features to reduce backup time and storage.</p>
Many enterprises find ServiceNow IT Operations Management costly, though its comprehensive features are viewed as a worthwhile trade-off.
The pricing model offers scaling where not everything consumes a license equally, providing more value across different business areas.
Account Manager at a consultancy with 11-50 employees
ServiceNow's pricing is expensive.
Chief Information Officer at a energy/utilities company with 201-500 employees
It is definitely high-priced compared to other products available in the same domain in the market.
Solution architect at a tech vendor with 10,001+ employees
 

Valuable Features

IDERA SQL Safe Backup is praised for its compression, encryption, ease of use, centralized management, automation, detailed reporting, and monitoring.
ServiceNow IT Operations Management enhances visibility and efficiency with centralized features, seamless integration, intuitive UI, and real-time insights.
The performance analytics of ServiceNow was especially beneficial for setting thresholds, aggregating, and correlating infrastructure data.
Account Manager at a consultancy with 11-50 employees
ServiceNow IT Operations Management influences ITSM processes by automating them and aiding in detecting and resolving IT issues to improve performance, reliability, and uptime.
Business analyst at a financial services firm with 10,001+ employees
They provide seamless integration of ITOM with their other modules such as ITSM, where we can leverage the AIs for discovery, perform impact analysis, which essentially helps to enhance the overall IT operations and reduce the downtime and MTTR.
Solution architect at a tech vendor with 10,001+ employees
 

Categories and Ranking

IDERA SQL Safe Backup
Ranking in Event Monitoring
19th
Average Rating
5.0
Reviews Sentiment
4.1
Number of Reviews
3
Ranking in other categories
Backup and Recovery (71st)
ServiceNow IT Operations Ma...
Ranking in Event Monitoring
2nd
Average Rating
8.2
Reviews Sentiment
6.5
Number of Reviews
46
Ranking in other categories
Cloud Management (13th), IT Infrastructure Monitoring (15th), AIOps (3rd)
 

Mindshare comparison

As of August 2026, in the Event Monitoring category, the mindshare of IDERA SQL Safe Backup is 2.6%, up from 0.7% compared to the previous year. The mindshare of ServiceNow IT Operations Management is 6.8%, down from 18.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Event Monitoring Mindshare Distribution
ProductMindshare (%)
ServiceNow IT Operations Management6.8%
IDERA SQL Safe Backup2.6%
Other90.6%
Event Monitoring
 

Featured Reviews

SeniorDB3550 - PeerSpot reviewer
Senior DBA Lead at a government with 10,001+ employees
It has reduced our backup time, however backups do get skipped
I would like to see the pieces that they have put in the web only to be put into the thick client sitting on the desktop client. They moved a lot of the features to their web-based version of it. Because of the large number of databases that we have along with our backup, their web product can't handle it. So, we can't use it. So, we are missing out on a lot of the new features. The way the filtering goes, if you filter on your view, there is no indication that you have made a selection. Unless you can remember day-to-day that you may have something deselected or selected, your view may be different than you expect, and there is no visual indication of it.
reviewer2755671 - PeerSpot reviewer
Solution architect at a tech vendor with 10,001+ employees
Significant enhancement in operations with powerful discovery and analytics, yet pricing structure poses challenges
ServiceNow IT Operations Management provides out-of-the-box dashboards. Along with the dashboard, it also provides the Operations Workspace, which is very useful for operations teams. There is a functionality called Performance Analytics, which we are also using to develop some dashboards for the senior leadership and operations team where they can perform trend analysis of alerts and events happening across the infrastructure and application landscape. These dashboards are really useful here. ServiceNow IT Operations Management's biggest plus point is that it is a platform. ITOM is just one module that ServiceNow IT Operations Management offers, but they provide seamless integration of ITOM with their other modules such as ITSM, where we can leverage the AIs for discovery, perform impact analysis, which essentially helps to enhance the overall IT operations and reduce the downtime and MTTR.
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Top Industries

By visitors reading reviews
Financial Services Firm
17%
Construction Company
15%
Comms Service Provider
11%
Manufacturing Company
9%
Manufacturing Company
11%
Financial Services Firm
11%
Computer Software Company
8%
Healthcare Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business12
Midsize Enterprise6
Large Enterprise29
 

Questions from the Community

Ask a question
Earn 20 points
What is your experience regarding pricing and costs for ServiceNow IT Operations Management?
Regarding pricing, while I initially felt the prices were high when we moved, I now see that it is reasonable considering that we are not just using an ITSM tool; we are improving processes and com...
What needs improvement with ServiceNow IT Operations Management?
ServiceNow IT Operations Management can be improved by focusing on adoption, as some companies still use other tools, and we had to onboard them initially, addressing challenges such as data migrat...
What is your primary use case for ServiceNow IT Operations Management?
As an implementation expert and former CIO, I handled implementation from an IT best practice perspective for different companies.
 

Also Known As

SQL Safe Backup
ServiceNow ITOM
 

Overview

 

Sample Customers

Woman's Hospital; Sisters of Mercy Hospital System; University Medical Center; MetTel; PPG Industries; 3M; Abbott Laboratories; Comcast; Daimler; GameStop; Hormel Foods; Marriott International; Merck; NCR; United Technologies; City of Lynnwood; Linfosys B.V.; TRI-KES; American Customer Care; Merck & Co., Inc.; Service Corporation International; Fresenius Vascular Care Inc.; Bates White; TechPro Inc.; TW Metals, Inc.; Tulane University; ISO Group; Ameriben Solutions; Instron Corporation; Sentric, Inc.; SPIE; GAS Distribution Company of Thessaloniki and Thessaly SA; American Printing House for the Blind; Paysafe; Freeman Decorating Services, Inc.; Sentric, Inc.; Auburn University; Corporate Communications Group; Sagicor Financial Corporation; Crystal Run Healthcare; Principality Building Society; Experiencias Xcaret; Missoula County; Shellpoint Partners LLC; Solix Inc.; Advicent Solutions, Inc.; Phoenix Newspaper Inc.; Park Place Technologies; Kelly & Associates Insurance Group; Boston Medical Center; Service Corporation International; eResearchTechnology, Inc.
servicenow, TransAlta, NATS, Symantec
Find out what your peers are saying about IDERA SQL Safe Backup vs. ServiceNow IT Operations Management and other solutions. Updated: August 2026.
909,725 professionals have used our research since 2012.