IDERA SQL Diagnostic Manager for SQL Server and ServiceNow IT Operations Management are competitors in the IT management space, with a focus on database and operations monitoring. ServiceNow may be seen as superior due to its extensive feature set tailored for broader IT operations.
Features: IDERA SQL Diagnostic Manager provides in-depth performance diagnostics, health checks, and customizable alert configurations specific to SQL Server environments. ServiceNow IT Operations Management offers asset management, cost management, and incident management tools with broad integration across IT systems. Both excel in monitoring but differ in focus, with IDERA centered on SQL Server optimization and ServiceNow on comprehensive IT service management.
Room for Improvement: IDERA could improve by enhancing its integration capabilities with non-SQL systems, expanding its reporting features, and providing more detailed long-term historical data analysis. ServiceNow IT Operations Management could benefit from simplifying its setup process, reducing complexity in customization, and improving performance speed for large-scale deployments.
Ease of Deployment and Customer Service: IDERA SQL Diagnostic Manager is known for its simple setup and quick deployment within SQL ecosystems, offering dedicated SQL Server support. ServiceNow IT Operations Management provides comprehensive support and training, though deployment can be more complex due to its wide-ranging features.
Pricing and ROI: IDERA SQL Diagnostic Manager generally offers a lower initial cost with a faster return on investment through targeted SQL optimizations. Meanwhile, ServiceNow IT Operations Management, with higher upfront costs, justifies these with its expansive functionality and long-term benefits across extensive IT operations.
| Product | Market Share (%) |
|---|---|
| ServiceNow IT Operations Management | 12.8% |
| IDERA SQL Diagnostic Manager for SQL Server | 2.9% |
| Other | 84.3% |
| Company Size | Count |
|---|---|
| Small Business | 3 |
| Midsize Enterprise | 5 |
| Large Enterprise | 4 |
| Company Size | Count |
|---|---|
| Small Business | 12 |
| Midsize Enterprise | 5 |
| Large Enterprise | 26 |
SQL Diagnostic Manager for SQL Server helps database administrators to find and fix SQL Server performance problems in physical, virtual, and cloud environments. Unlike its competition, it provides effective scalability, advanced SQL query analysis and optimization, prescriptive analysis with corrective SQL scripts, powerful automated alert responses, broad PowerShell integration, complete customization, and extensive support for current and legacy SQL Server and Windows.
ServiceNow IT Operations Management (ITOM) is a cloud management and infrastructure tool that facilitates the administrative and development process of creating, planning, and operating digital services, technology, application requirements, and components for organizations. Service Now ensures effectiveness, performance, and availability throughout an organization's processes and services.
ServiceNow ITOM will help organizations facilitate consistent policies with regard to deployment, support, and services to ensure trustworthiness and quality of service (QoS). ServiceNow ITOM will ensure that all applications, services, and infrastructure are consistently available and stable.
ServiceNow IT Operations Management Features
ServiceNow IT Operations Management Benefits
ServiceNow ITOM enables organizations to become robust, strategic operations able to successfully anticipate issues before they have an impact on the organization. Organizations that use ServiceNOw ITOM will be able to easily automate workflows and improve how their IT teams communicate and work together to deliver successful outcomes and maintain productivity and profitability 24/7.
Reviews from Real Users
“With this solution, operational costs will be reduced. Your maintenance cost will be reduced when you use the item model. You will deliver a fast solution to the customers. If something happens on the server-side or router-side, it will be immediately caught. Efficiencies are improved. “ - Rupesh J., Solutions Architect at Globant
“It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything.” - Uday T., Project Manager at MindTree
We monitor all Event Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
