Hyland OnBase vs Newgen OmniFlow comparison

Hyland and Newgen are both solutions in the Business Process Management (BPM) category. Hyland is ranked #16 with an average rating of 7.6, while Newgen is ranked #35. Hyland holds a 1.0% mindshare in BPM, compared to Newgen’s 0.8% mindshare. Additionally, 100% of Hyland users are willing to recommend the solution, compared to 100% of Newgen users who would recommend it.

Hyland OnBase

Read 13 Hyland OnBase reviews

3,580 Views
609 Comparison Views

100% willing to recommend

Newgen OmniFlow

Read 8 Newgen OmniFlow reviews

776 Views
760 Comparison Views

100% willing to recommend

Hyland OnBase

Newgen OmniFlow

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 18, 2024

Newgen OmniFlow and Hyland OnBase are both key players in the enterprise content management arena. Newgen OmniFlow is advantageous in terms of cost-effectiveness and ease of deployment, while Hyland OnBase offers a more advanced set of features.

Features: Newgen OmniFlow provides strong process automation, seamless integration capabilities, and a user-friendly interface. Its API readiness enables smooth connectivity across systems. Hyland OnBase stands out with comprehensive document management, superior compliance controls, and advanced data security features, making it versatile for managing organizational content.

Room for Improvement: Newgen OmniFlow could enhance its feature set further to match the advanced offerings of competitors like Hyland. Some users also suggest improvements in customization capabilities to reduce deployment time. OnBase, while feature-rich, could benefit from simplifying its user interface for a shorter learning curve, and reducing complexity in deployment to shorten initial setup phases.

Ease of Deployment and Customer Service: Newgen OmniFlow is recognized for straightforward deployment and responsive customer service, facilitating quick implementation. Hyland OnBase, though supported by strong customer service, has a more complex deployment due to its extensive features, which can extend setup time.

Pricing and ROI: Newgen OmniFlow offers competitive pricing, providing a favorable return on investment with lower initial costs. Hyland OnBase, despite its higher upfront expenses, is considered to deliver significant long-term value due to its robust feature set, appealing to those who prioritize functionality over immediate cost savings.

To learn more, read our detailed Hyland OnBase vs. Newgen OmniFlow Report (Updated: September 2025).

Buyer's Guide

Hyland OnBase vs. Newgen OmniFlow

September 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Hyland OnBase

Ranking in Business Process Management (BPM)

16th

Average Rating

7.8

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Enterprise Content Management (5th), Low-Code Development Platforms (13th)

Newgen OmniFlow

Ranking in Business Process Management (BPM)

35th

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of September 2025, in the Business Process Management (BPM) category, the mindshare of Hyland OnBase is 1.0%, up from 0.3% compared to the previous year. The mindshare of Newgen OmniFlow is 0.8%, up from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Business Process Management (BPM) Market Share Distribution
Product	Market Share (%)
Hyland OnBase	1.0%
Newgen OmniFlow	0.8%
Other	98.2%

Business Process Management (BPM)

Featured Reviews

Srinivas Rao Kagitha

Senior Onbase Developer & Administrator at HTC Global Services (INDIA) Private

Offers good dashboards and reports but fails to offer better migration features

The migration is a bit difficult in the tool. Whenever we make certain changes to workflow or other stuff, migrating the code from one environment to another is a bit tedious. The tool has an option for export and import, which is not robust. Most of the time, we need to do things stuff manually. For example, if we make any changes in the existing life cycle or any queues, we have to move those changes manually. There is no robust way to migrate code from one environment to a lower environment, like prod. When it comes to the product's technical support, the turnaround time is a bit longer than expected. The issue may be because there are a number of issues or a large number of customers who are reaching out to the support team for help. I believe that the solution's technical team can provide a solution more quickly.

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Chhavi Datta

Senior Manager at Infoedge India Ltd.,

Enabled us to consolidate workflows and reduce time spent searching for transactions

We have consolidated the workflow and have certain elements and functionalities developed in the new system so that my agents who are using the application don't have to do manual tasks searching for mail. So, we've consolidated and arranged some alerts and have done some segregation. The user is benefited, and the time spent on searching a transaction is reduced.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"OnBase is a remarkable tool. It is a well-done product. Hyland has a lot of experience in building it and looking for new things for clients in terms of functionalities. It has amazing stability, and it can grow horizontally and vertically. It is built for growth. Their technical support is also quite good and available throughout the year."

"The solution is very developed and we are not taking full advantage of its functionalities."

"The product's initial setup phase is not difficult."

"The most valuable features are that it's very secure and provides audit trails for our documents."

"The solution's most valuable features are integration and flexibility."

"I like the cloud and its integrability."

"Integrating Hyland OnBase with our systems enabled us to automate document designs and templates, which was extremely helpful in the finance and banking industry."

"We found the setup process to be okay since they do offer a troubleshooting guide."

More Hyland OnBase pros

"The most valuable features of Newgen OmniFlow are the user interface, the low-code no-code designer tools, and the integration models are important."

"Newgen will structure the system based on all the requirements of the business. We can design the forms as complex forms or make our own versions to fix what's wrong."

"It is working fine so far. I haven't heard anything bad about it from the applications team that is using it, so I assume that it is doing okay."

"They are a good team that is proactive, and they are trying to accommodate all of our requirements."

"The UI is easy. It's not very code based, so you can make certain changes on your end."

"The most valuable feature is the flexibility in using it."

"The most valuable feature for us is the Omnicon. That made sense for us because our company is now able to capture information from documents."

"The integration capabilities of Newgen OmniFlow are excellent due to its ready APIs, enabling easy API creation for consumption across different systems."

Cons

"The dashboards do have some room for improvement as compared to the other vendors which are there in the market."

"Software malfunctioning usually occurs when we receive documents from external sources."

"The solution’s initial setup is a little difficult."

"The look and feel could be better. The integration with the user could be better. It could also be more user-friendly."

"For user experience, they would have to do more with the interface. It is not easy to work with and is a little messy. It is getting better, but it is not yet good enough. Other products are comparatively doing better in terms of the user interface. I have been hearing about Box, which is very easy to use and learn for the users. OnBase has to work on this aspect. It should have BPM capabilities. We compete with tools that provide the BPM feature and support those standards. They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."

"An area for improvement would be the training - getting our people up to speed on how to use it required more training than we expected due to the complexity of the solution."

"I find OnBase's monolithic architecture to be expensive, and adopting microservices could be beneficial."

"The migration is a bit difficult in the tool."

More Hyland OnBase cons

"I would like to see more automated analytics built into the solution."

"The development teams should be more agile and they need to have more team members."

"At the system level, I would like to see things be much more flexible, especially for different document templates and introducing changes."

"Improvement is needed in supporting the partner ecosystem."

"We had consistent issues of Newgen OmniFlow crashing. It's not compatible with bounce browsers like Chrome."

"There should be some reporting and dashboarding capabilities. I don't see such capabilities built into it. Sometimes, the leadership wants to understand the business cases that we want to automate. We face a lot of challenges to justify why we are using Newgen, and we need a way to present that to the leadership. If there is something out of the box and if we can get meaningful dashboards and reporting capabilities, it would be helpful."

"In terms of stability, like every product it has its issues."

"Newgen OmniFlow could improve by having more out-of-the-box integration modules. It would be beneficial to have an analytics model that is not currently present."

Pricing and Cost Advice

"There are a number of different types of licenses. There are concurrent licenses, individual licenses and imaging licenses."

"The solution costs around $6,000 per month."

"The tool's price is high."

"OnBase is reasonably priced."

"They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."

"Overall, this solution is very cost effective when compared to other solutions in the market."

"The price of Newgen OmniFlow is priced reasonably."

"The on-prem solution is affordable. The cloud solution is more expensive. There are no additional costs to the standard licensing fees."

"Its price is a bit on the high side, but that's okay. From a company perspective, it is reasonable."

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Top Industries

By visitors reading reviews

Government

14%

Financial Services Firm

13%

Computer Software Company

10%

Insurance Company

Financial Services Firm

23%

Computer Software Company

16%

Government

12%

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	4
Midsize Enterprise	3
Large Enterprise	8

By reviewers
Company Size	Count
Small Business	2
Large Enterprise	6

Questions from the Community

What is your experience regarding pricing and costs for Hyland OnBase?

I find pricing to be on the higher side due to its monolithic architecture. I would rate it six out of ten. Transitioning to microservices, allowing users to pay for only what they use, could reduc...

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What needs improvement with Hyland OnBase?

I believe the reporting features need improvement, as other competitors in the market provide better analytics. Hyland is working on a new platform (HXP) to integrate features from all products, ad...

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What is your primary use case for Hyland OnBase?

I was a vendor managing Hyland OnBase ( /products/hyland-onbase-reviews ) for Hyland, not as a direct user but as a business partner. We managed the solution and were a partner with Hyland.

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What is your experience regarding pricing and costs for Newgen OmniFlow?

The pricing of Newgen OmniFlow is fair. That said, there is a need for standardization in pricing, rather than leaving it to the discretion of the salespeople.

See all answers

What needs improvement with Newgen OmniFlow?

Improvement is needed in supporting the partner ecosystem.

See all answers

What is your primary use case for Newgen OmniFlow?

Customers use Newgen OmniFlow for its ease of deployment, ease of use, ease of integrations, and efficiency improvement in terms of process automation. It is agile in terms of deployment to customers.

See all answers

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Product Reports

Buyer's Guide

Hyland OnBase

September 2025

Download Hyland OnBase product report

Buyer's Guide

Newgen OmniFlow

August 2025

Download Newgen OmniFlow product report

Also Known As

OnBase

OmniFlow

Overview

Hyland OnBase is acclaimed for its robust document management, automating workflows, and improving organizational efficiency across various industries. Praised for its ability to manage records compliantly, especially in regulated sectors like healthcare and finance, the tool also integrates smoothly with other enterprise systems. Users benefit significantly from streamlined processes, reduced manual tasks, and enhanced data accuracy, boosting productivity and customer satisfaction.

Hyland

Platform-independent, scalable Business Process Management solution that enables automation of organizational business processes. It has seamless integration abilities allowing it to be introduced into any IT infrastructure. OmniFlow is designed to ease the creation, deployment, modification and management of Business Processes with no programming effort and differentiates with other Business Process Management products through its ability to deploy rapidly to automate a complete process.

Newgen

Sample Customers

Honda France Industries, Hill County Texas, Hylant Group, ING Lease France, State of South Carolina, Syracuse University, Swindon College, Rhode Island Department of Human Services, Rochester Institute of Technology, Moen, Odense University Hospital

Rak Bank, Bank Dhofar

Buyer's Guide

Hyland OnBase vs. Newgen OmniFlow

September 2025

Free Report: Hyland OnBase vs. Newgen OmniFlow

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