Newgen OmniFlow vs Pega Platform comparison

Newgen and Pega are both solutions in the Business Process Management (BPM) category. Newgen is ranked #35, while Pega is ranked #6 with an average rating of 8.2. Newgen holds a 0.8% mindshare in BPM, compared to Pega’s 5.2% mindshare. Additionally, 100% of Newgen users are willing to recommend the solution, compared to 91% of Pega users who would recommend it.

Newgen OmniFlow

Read 8 Newgen OmniFlow reviews

776 Views
760 Comparison Views

100% willing to recommend

Pega Platform

Read 83 Pega Platform reviews

9,572 Views
4,307 Comparison Views

91% willing to recommend

Newgen OmniFlow

Pega Platform

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Executive SummaryUpdated on Jul 27, 2025

Pega Platform and Newgen OmniFlow are competing in enterprise software solutions. Data comparisons suggest Pega holds an advantage with strong customization capabilities, while Newgen stands out for operational efficiency through workflow and document management.

Features: Pega Platform includes advanced automation tools, robust customization options, and scalability. Newgen OmniFlow features comprehensive workflow automation, an end-to-end content services system, and strong document management capabilities.

Room for Improvement: Pega Platform could improve its cloud integration simplicity, initial setup complexity, and cost-effectiveness. Newgen OmniFlow may enhance user interface customization, broader industry-specific solutions, and streamline complex workflow designs for better performance.

Ease of Deployment and Customer Service: Newgen OmniFlow provides quicker cloud-based deployment with strong support, while Pega offers cloud and on-premises options that require more resources for integration, but also provide flexible deployment strategies.

Pricing and ROI: Pega Platform generally incurs higher setup costs, which can deliver substantial ROI for complex requirements. Newgen OmniFlow typically offers lower initial costs, providing significant ROI through efficient operations, appealing to budget-conscious buyers.

To learn more, read our detailed Newgen OmniFlow vs. Pega Platform Report (Updated: September 2025).

Buyer's Guide

Newgen OmniFlow vs. Pega Platform

September 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Newgen OmniFlow

Ranking in Business Process Management (BPM)

35th

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Pega Platform

Ranking in Business Process Management (BPM)

6th

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Business Rules Management (1st), Process Automation (4th), Rapid Application Development Software (9th), Low-Code Development Platforms (7th)

Mindshare comparison

As of September 2025, in the Business Process Management (BPM) category, the mindshare of Newgen OmniFlow is 0.8%, up from 0.7% compared to the previous year. The mindshare of Pega Platform is 5.2%, down from 6.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Business Process Management (BPM) Market Share Distribution
Product	Market Share (%)
Pega Platform	5.2%
Newgen OmniFlow	0.8%
Other	94.0%

Business Process Management (BPM)

Featured Reviews

Chhavi Datta

Senior Manager at Infoedge India Ltd.,

Enabled us to consolidate workflows and reduce time spent searching for transactions

We have consolidated the workflow and have certain elements and functionalities developed in the new system so that my agents who are using the application don't have to do manual tasks searching for mail. So, we've consolidated and arranged some alerts and have done some segregation. The user is benefited, and the time spent on searching a transaction is reduced.

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reviewer4848291

Global Head of Digital, Process Automation at a computer software company with 51-200 employees

Pega is a low-code platform that enables organizations to build, automate, and optimize business processes and customer experiences through AI-powered decisioning and workflow automation.

Here are the key areas where Pega Platform could be improved: 1. User Interface (UI) & User Experience (UX) Customization Limitations: The UI layer is tightly coupled with the platform, limiting flexibility for custom front-end development. Constellation Architecture: While it improves consistency, it restricts advanced UI customizations compared to older section-based designs. Learning Curve: Non-technical users find the UI unintuitive despite the low-code promise. 2. Integration & Extensibility Limited Out-of-the-Box Integrations: Users report challenges integrating with non-relational databases and legacy systems. Robotics Integration: Pega RPA (formerly OpenSpan) is not seamlessly integrated with BPM, creating silos in automation. 3. AI & Decisioning AI Capabilities Need Maturity: Users expect more advanced, native AI features without relying on external tools. CDH & Decision Hub: While powerful, these components require deep expertise to configure effectively. 4. Cost & Licensing High Licensing Costs: Pega is often seen as expensive, especially for small and mid-sized enterprises. Lack of Flexible Pricing Models: Calls for subscription-based or usage-based pricing to improve accessibility. 5. Performance & Scalability Scalability Concerns: Some users report performance degradation with large user bases or complex workflows. Upgrade Complexity: Platform upgrades can be time-consuming and disruptive if not planned well. 6. Documentation & Community Support Insufficient Learning Resources: Especially for advanced features, documentation is limited and community support is not as strong as competitors. Talent Availability: Finding skilled Pega professionals remains a challenge in many regions. 7. Low-Code/No-Code Experience Not Fully No-Code: Despite branding, some tasks still require technical intervention, and the drag-and-drop interface can be restrictive 2. Conflict Management: Simultaneous development by multiple users can lead to rule conflicts.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature is the flexibility in using it."

"It is working fine so far. I haven't heard anything bad about it from the applications team that is using it, so I assume that it is doing okay."

"Newgen will structure the system based on all the requirements of the business. We can design the forms as complex forms or make our own versions to fix what's wrong."

"The most valuable feature for us is the Omnicon. That made sense for us because our company is now able to capture information from documents."

"They are a good team that is proactive, and they are trying to accommodate all of our requirements."

"The most valuable features of Newgen OmniFlow are the user interface, the low-code no-code designer tools, and the integration models are important."

"The integration capabilities of Newgen OmniFlow are excellent due to its ready APIs, enabling easy API creation for consumption across different systems."

"The UI is easy. It's not very code based, so you can make certain changes on your end."

"It's not too expensive."

"The solution's case management is its most valuable aspect."

"This is a customizable product."

"The solution is operating well overall."

"The solution's most valuable feature is its quick setup. Nowhere else you can create a good-looking application this quick. It's a fairly robust system."

"Application development is very rapid. A lot of code gets reused while building the applications, which is something we highly appreciate."

"Overall, the ability to integrate with multiple applications and effective case management is the most valuable."

"In certain circumstances, it can be fairly straightforward to execute and deploy new modifications."

More Pega Platform pros

Cons

"In terms of stability, like every product it has its issues."

"I would like to see more automated analytics built into the solution."

"We had consistent issues of Newgen OmniFlow crashing. It's not compatible with bounce browsers like Chrome."

"Improvement is needed in supporting the partner ecosystem."

"The development teams should be more agile and they need to have more team members."

"There should be some reporting and dashboarding capabilities. I don't see such capabilities built into it. Sometimes, the leadership wants to understand the business cases that we want to automate. We face a lot of challenges to justify why we are using Newgen, and we need a way to present that to the leadership. If there is something out of the box and if we can get meaningful dashboards and reporting capabilities, it would be helpful."

"Newgen OmniFlow could improve by having more out-of-the-box integration modules. It would be beneficial to have an analytics model that is not currently present."

"At the system level, I would like to see things be much more flexible, especially for different document templates and introducing changes."

"The solution could be more scalable."

"In the next release of Pega BPM, they should add more ways to do the customer interaction fields in the portals."

"PegaRULES should provide a more drag-and-drop interface to make it a low-code, no-code product."

"The initial setup takes time."

"What PegaRULES should work on is the integration aspect. I can integrate it with other platforms, but that can take time. It would be good if integration could be automated or if the tool had more out-of-the-box integration features."

"Pega currently is trying to add chatbots to their systems, and it's still quite immature. This part definitely needs to be improved."

"Sometimes when we are patching some data from the database, we are getting added as a timeout."

"The cost of licensing could be improved."

More Pega Platform cons

Pricing and Cost Advice

"The on-prem solution is affordable. The cloud solution is more expensive. There are no additional costs to the standard licensing fees."

"Overall, this solution is very cost effective when compared to other solutions in the market."

"The price of Newgen OmniFlow is priced reasonably."

"Its price is a bit on the high side, but that's okay. From a company perspective, it is reasonable."

"This upgrade process is very expensive; although I haven't been on the sales team responsible for the pricing, I know it costs millions of dollars."

"The product pricing is considered reasonable compared to other solutions in the market."

"The solution could be less expensive according to my customers. However, I think the price of the solution is fair."

"I would rate the product's pricing a six out of ten."

"I rate Pega BPM a seven out of ten."

"The licensing model from Pega BPM is too complex and is more expensive than other solutions, such as SAP. The overall price of the solution depends on the use case."

"In terms of the pricing for Pega BPM, other solutions may be cheaper, but it doesn't matter if Pega BPM has a higher price tag because what's important is that it's the best solution, and that is what people look for. If I would rate the pricing for the solution, I'd give it three out of five. You have to pay extra for additional features in Pega BPM."

"There are multiple Pega licensing models, including outcome- and revenue-based licensing models"

More Pega Platform pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

23%

Computer Software Company

16%

Government

12%

Comms Service Provider

Financial Services Firm

26%

Computer Software Company

11%

Manufacturing Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	2
Large Enterprise	6

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	15
Large Enterprise	68

Questions from the Community

What is your experience regarding pricing and costs for Newgen OmniFlow?

The pricing of Newgen OmniFlow is fair. That said, there is a need for standardization in pricing, rather than leaving it to the discretion of the salespeople.

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What needs improvement with Newgen OmniFlow?

Improvement is needed in supporting the partner ecosystem.

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What is your primary use case for Newgen OmniFlow?

Customers use Newgen OmniFlow for its ease of deployment, ease of use, ease of integrations, and efficiency improvement in terms of process automation. It is agile in terms of deployment to customers.

See all answers

Is Pega BPM easy to work with and can beginners utilize this software?

You do need some preparation to be able to use all functions of Pega BPM. However, all users of this platform are in luck as it comes with good documentation and you can learn pretty much everythin...

See all answers

Have you encountered any issues while using Pega BPM and were you assisted by the company?

My company has been using this tool for years and the only issue we have had, if you can call it that, was while setting it up. When we were setting it up initially, we had some drawbacks and could...

See all answers

When you consider the features and benefits of Pega BPM, would you say this product is fairly priced?

Pega BPM can be considered overpriced for some; it all depends on the size of your company and the requirements of your customers. Sure, there are products out there that do the things that Pega B...

See all answers

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Compared 13% of the time

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Compared 8% of the time

Microsoft Power Apps vs Pega Platform

Compared 5% of the time

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Compared 4% of the time

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Product Reports

Buyer's Guide

Newgen OmniFlow

August 2025

Download Newgen OmniFlow product report

Buyer's Guide

Pega Platform

August 2025

Download Pega Platform product report

Also Known As

OmniFlow

Pega BPM, Pegasystems, SmartBPM, PegaRULES

Overview

Platform-independent, scalable Business Process Management solution that enables automation of organizational business processes. It has seamless integration abilities allowing it to be introduced into any IT infrastructure. OmniFlow is designed to ease the creation, deployment, modification and management of Business Processes with no programming effort and differentiates with other Business Process Management products through its ability to deploy rapidly to automate a complete process.

Newgen

Pega Platform facilitates business process management, case management, and workflow automation for industries like banking, insurance, and healthcare. It supports digital transformation and customer service enhancements with its low-code capabilities and seamless integrations.

Pega Platform enables users to create efficient systems for case management, financial operations, and digital transformations. It provides tools for client onboarding, quoting, claims processing, customer experience improvements, and content management. Pega's low-code approach allows for the automation of complex processes, making it suitable for enterprises looking for adaptability and rapid deployment. While it offers strong real-time analytics and decision automation, users acknowledge challenges in user interface, integration, and performance aspects. High costs and a learning curve need attention, and enhancements in AI features and cloud services are desired.

What are the key features of Pega Platform?

Easy Implementation: Quick setup for fast project kick-off.
Seamless Process Adaptation: Adapts processes efficiently as business needs evolve.
Fast Prototyping: Enables rapid model creation and testing.
Unified Architecture: Streamlines operations across the platform.
Low-Code Environment: Facilitates swift application development.
Scalability: Supports growth and high-demand scenarios.
Real-Time Analytics: Provides immediate insights into operations.
Decision Automation: Automates standard decision-making processes.
Reusable Components: Encourages efficiency in development through component reuse.

What benefits do organizations find with Pega Platform?

Rapid Deployment: Quick launch of new processes saves time and resources.
Cost Efficiency: Reduces costs through automation and streamlined workflows.
Customer-Centric Solutions: Enhances customer experiences through integrated systems.
Improved Productivity: Automation frees up employee resources for other tasks.
Reliable Performance: Consistent platform performance ensures business continuity.

In banking, Pega Platform automates loan processing, accelerates customer onboarding, and manages compliance. Insurance companies benefit from streamlined claims processing and policy management. Healthcare sectors use the platform for patient engagement and care coordination, enabling organizations to adapt quickly to changing industry requirements.

Pega

Sample Customers

Rak Bank, Bank Dhofar

The State of Maine, ANZ, Coca-Cola, Department for Environment, Food & Rural Affairs (DEFRA), ME, New South Wales, OptumRx, Texas Department of Transportation, UnitedHealthcare Medicare & Retirement

Buyer's Guide

Newgen OmniFlow vs. Pega Platform

September 2025

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