Newgen OmniFlow vs Pega Platform comparison

Newgen and Pega are both solutions in the Business Process Management (BPM) category. Newgen is ranked #36, while Pega is ranked #6 with an average rating of 8.2. Newgen holds a 0.7% mindshare in BPM, compared to Pega’s 5.5% mindshare. Additionally, 100% of Newgen users are willing to recommend the solution, compared to 91% of Pega users who would recommend it.

Newgen OmniFlow

Read 8 Newgen OmniFlow reviews

804 Views
343 Comparison Views

100% willing to recommend

Pega Platform

Read 82 Pega Platform reviews

4,896 Views
1,882 Comparison Views

91% willing to recommend

Newgen OmniFlow

Pega Platform

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Apr 20, 2025

Pega Platform and Newgen OmniFlow are products in the business process management arena. Analysis indicates Pega Platform has an upper hand due to its intuitive design, while Newgen OmniFlow stands out for its robust feature sets.

Features: Pega Platform offers dynamic case management, AI-driven decision-making, and agile scalability. Newgen OmniFlow provides document management, workflow automation, and deep integration capabilities suited for content-centric operations.

Room for Improvement: Pega Platform can improve its integration capabilities, adaptability for content-heavy processes, and expand its out-of-the-box functionalities. Newgen OmniFlow could enhance its user interface design, streamline deployment processes, and develop more intuitive user workflows.

Ease of Deployment and Customer Service: Pega Platform is noted for rapid deployment and an intuitive setup, simplifying adoption with versatile, round-the-clock support. Newgen OmniFlow, while more intricately deployed, offers strategic guidance and customized onboarding for complex deployments.

Pricing and ROI: Pega Platform requires a higher initial setup cost but promises significant ROI through scalable solutions. Newgen OmniFlow, with a more moderate pricing structure, offers strong ROI tied to document-intensive functionalities.

To learn more, read our detailed Newgen OmniFlow vs. Pega Platform Report (Updated: June 2025).

Buyer's Guide

Newgen OmniFlow vs. Pega Platform

June 2025

Download the complete report

Helped 856,873 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Newgen OmniFlow

Ranking in Business Process Management (BPM)

36th

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Pega Platform

Ranking in Business Process Management (BPM)

6th

Average Rating

8.2

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Business Rules Management (1st), Process Automation (4th), Rapid Application Development Software (9th), Low-Code Development Platforms (7th)

Mindshare comparison

As of June 2025, in the Business Process Management (BPM) category, the mindshare of Newgen OmniFlow is 0.7%, down from 0.8% compared to the previous year. The mindshare of Pega Platform is 5.5%, down from 6.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Business Process Management (BPM)

Featured Reviews

Chhavi Datta

Senior Manager at Infoedge India Ltd.,

Enabled us to consolidate workflows and reduce time spent searching for transactions

We have consolidated the workflow and have certain elements and functionalities developed in the new system so that my agents who are using the application don't have to do manual tasks searching for mail. So, we've consolidated and arranged some alerts and have done some segregation. The user is benefited, and the time spent on searching a transaction is reduced.

Read full review

Mallik-Kesavaraju

Independent Consultant at Selfemployed

Significantly improves the overall cycle time, and offers robotic automation, and the BPM workflow

The extensive availability of ready-made gadgets in Pega BPM is a double-edged sword. While it offers convenience, it also leads to a steeper learning curve. Our developers and business analysts need to invest significant time and effort to fully understand and utilize the platform's capabilities. In essence, it's a complex product that demands a deep understanding to be used effectively. So, it cuts both ways. This complexity can be both an advantage and a disadvantage, depending on the user's expertise. So, the learning curve is pretty high! So, it's very good if you are a professional user, but you need to be a really good professional user to use this solution effectively.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature for us is the Omnicon. That made sense for us because our company is now able to capture information from documents."

"The integration capabilities of Newgen OmniFlow are excellent due to its ready APIs, enabling easy API creation for consumption across different systems."

"The most valuable feature is the flexibility in using it."

"It is working fine so far. I haven't heard anything bad about it from the applications team that is using it, so I assume that it is doing okay."

"The most valuable features of Newgen OmniFlow are the user interface, the low-code no-code designer tools, and the integration models are important."

"Newgen will structure the system based on all the requirements of the business. We can design the forms as complex forms or make our own versions to fix what's wrong."

"They are a good team that is proactive, and they are trying to accommodate all of our requirements."

"The UI is easy. It's not very code based, so you can make certain changes on your end."

"The interface is quite simple and easy to use, even for beginners."

"There is a feature to accelerate the development so that business analysts can directly create their user stories and assign the task to the developers."

"While there may be stability issues, they are minimal."

"This is a customizable product."

"The user interface and the ease of developing the workflow for an application are valuable features."

"The solution is operating well overall."

"It allows for a unified platform with features like case management, BPM, service orchestration, low-code development, digital process automation, CRM, and decision-making, all integrated into a single platform."

"Application development is very rapid. A lot of code gets reused while building the applications, which is something we highly appreciate."

More Pega Platform pros

Cons

"At the system level, I would like to see things be much more flexible, especially for different document templates and introducing changes."

"Newgen OmniFlow could improve by having more out-of-the-box integration modules. It would be beneficial to have an analytics model that is not currently present."

"In terms of stability, like every product it has its issues."

"We had consistent issues of Newgen OmniFlow crashing. It's not compatible with bounce browsers like Chrome."

"The development teams should be more agile and they need to have more team members."

"There should be some reporting and dashboarding capabilities. I don't see such capabilities built into it. Sometimes, the leadership wants to understand the business cases that we want to automate. We face a lot of challenges to justify why we are using Newgen, and we need a way to present that to the leadership. If there is something out of the box and if we can get meaningful dashboards and reporting capabilities, it would be helpful."

"I would like to see more automated analytics built into the solution."

"Improvement is needed in supporting the partner ecosystem."

"The licensing costs are high, and the cost varies between clients."

"There is a lack of support and community presence in the country, leading to challenges in finding developers."

"PegaRULES should provide a more drag-and-drop interface to make it a low-code, no-code product."

"There is a scarcity of resources who have worked with this solution before."

"The solution would benefit from more integration capabilities."

"In the next release of Pega BPM, they should add more ways to do the customer interaction fields in the portals."

"The cost of licensing could be improved."

"Business specific functionality is needed."

More Pega Platform cons

Pricing and Cost Advice

"The price of Newgen OmniFlow is priced reasonably."

"The on-prem solution is affordable. The cloud solution is more expensive. There are no additional costs to the standard licensing fees."

"Overall, this solution is very cost effective when compared to other solutions in the market."

"Its price is a bit on the high side, but that's okay. From a company perspective, it is reasonable."

"There are multiple Pega licensing models, including outcome- and revenue-based licensing models"

"The price of PegaRULES is more expensive than other solutions on the market."

"The licensing fees are based on the number of users."

"It's a user-based license where, as you scale the numbers of users, the price increases."

"In terms of the price, if I were to compare Pega to other tools, it would be more expensive, but it would also provide you with the same features."

"I rate Pega BPM a seven out of ten."

"They have both on-premise and cloud licensing. If you are a small to medium company, go for the cloud option because that eliminates a lot of the setting up of your DevTest and performance environments, multiple environments, because you can buy that from Pega with the cloud option. So your setup time really goes down. If you're a large company, then you're better off putting it within your company. You have other skill resources within your company to create environments."

"PegaRULES is a good product, but its pricing is a bit on the premium side, especially for professionals."

More Pega Platform pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Business Process Management (BPM) solutions are best for your needs.

See recommendations

856,873 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

23%

Computer Software Company

14%

Real Estate/Law Firm

11%

Government

10%

Financial Services Firm

27%

Computer Software Company

12%

Manufacturing Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What is your experience regarding pricing and costs for Newgen OmniFlow?

The pricing of Newgen OmniFlow is fair. That said, there is a need for standardization in pricing, rather than leaving it to the discretion of the salespeople.

See all answers

What needs improvement with Newgen OmniFlow?

Improvement is needed in supporting the partner ecosystem.

See all answers

What is your primary use case for Newgen OmniFlow?

Customers use Newgen OmniFlow for its ease of deployment, ease of use, ease of integrations, and efficiency improvement in terms of process automation. It is agile in terms of deployment to customers.

See all answers

Is Pega BPM easy to work with and can beginners utilize this software?

You do need some preparation to be able to use all functions of Pega BPM. However, all users of this platform are in luck as it comes with good documentation and you can learn pretty much everythin...

See all answers

Have you encountered any issues while using Pega BPM and were you assisted by the company?

My company has been using this tool for years and the only issue we have had, if you can call it that, was while setting it up. When we were setting it up initially, we had some drawbacks and could...

See all answers

When you consider the features and benefits of Pega BPM, would you say this product is fairly priced?

Pega BPM can be considered overpriced for some; it all depends on the size of your company and the requirements of your customers. Sure, there are products out there that do the things that Pega B...

See all answers

Comparisons

Camunda vs Newgen OmniFlow

Compared 37% of the time

IBM BPM vs Newgen OmniFlow

Compared 25% of the time

Appian vs Newgen OmniFlow

Compared 14% of the time

Nintex Process Platform vs Newgen OmniFlow

Compared 13% of the time

Bonita vs Newgen OmniFlow

Compared 12% of the time

More Newgen OmniFlow Competitors

ServiceNow vs Pega Platform

Compared 19% of the time

Camunda vs Pega Platform

Compared 15% of the time

Appian vs Pega Platform

Compared 7% of the time

Microsoft Power Apps vs Pega Platform

Compared 6% of the time

IBM BPM vs Pega Platform

Compared 5% of the time

More Pega Platform Competitors

Product Reports

Buyer's Guide

Newgen OmniFlow

May 2025

Download Newgen OmniFlow product report

Buyer's Guide

Pega Platform

May 2025

Download Pega Platform product report

Also Known As

OmniFlow

Pega BPM, Pegasystems, SmartBPM, PegaRULES

Overview

Platform-independent, scalable Business Process Management solution that enables automation of organizational business processes. It has seamless integration abilities allowing it to be introduced into any IT infrastructure. OmniFlow is designed to ease the creation, deployment, modification and management of Business Processes with no programming effort and differentiates with other Business Process Management products through its ability to deploy rapidly to automate a complete process.

Newgen

Pega Platform facilitates business process management, case management, and workflow automation for industries like banking, insurance, and healthcare. It supports digital transformation and customer service enhancements with its low-code capabilities and seamless integrations.

Pega Platform enables users to create efficient systems for case management, financial operations, and digital transformations. It provides tools for client onboarding, quoting, claims processing, customer experience improvements, and content management. Pega's low-code approach allows for the automation of complex processes, making it suitable for enterprises looking for adaptability and rapid deployment. While it offers strong real-time analytics and decision automation, users acknowledge challenges in user interface, integration, and performance aspects. High costs and a learning curve need attention, and enhancements in AI features and cloud services are desired.

What are the key features of Pega Platform?

Easy Implementation: Quick setup for fast project kick-off.
Seamless Process Adaptation: Adapts processes efficiently as business needs evolve.
Fast Prototyping: Enables rapid model creation and testing.
Unified Architecture: Streamlines operations across the platform.
Low-Code Environment: Facilitates swift application development.
Scalability: Supports growth and high-demand scenarios.
Real-Time Analytics: Provides immediate insights into operations.
Decision Automation: Automates standard decision-making processes.
Reusable Components: Encourages efficiency in development through component reuse.

What benefits do organizations find with Pega Platform?

Rapid Deployment: Quick launch of new processes saves time and resources.
Cost Efficiency: Reduces costs through automation and streamlined workflows.
Customer-Centric Solutions: Enhances customer experiences through integrated systems.
Improved Productivity: Automation frees up employee resources for other tasks.
Reliable Performance: Consistent platform performance ensures business continuity.

In banking, Pega Platform automates loan processing, accelerates customer onboarding, and manages compliance. Insurance companies benefit from streamlined claims processing and policy management. Healthcare sectors use the platform for patient engagement and care coordination, enabling organizations to adapt quickly to changing industry requirements.

Pega

Sample Customers

Rak Bank, Bank Dhofar

The State of Maine, ANZ, Coca-Cola, Department for Environment, Food & Rural Affairs (DEFRA), ME, New South Wales, OptumRx, Texas Department of Transportation, UnitedHealthcare Medicare & Retirement

Buyer's Guide

Newgen OmniFlow vs. Pega Platform

June 2025

Free Report: Newgen OmniFlow vs. Pega Platform

Find out what your peers are saying about Newgen OmniFlow vs. Pega Platform and other solutions. Updated: June 2025.

DOWNLOAD NOW

856,873 professionals have used our research since 2012.

See our Newgen OmniFlow vs. Pega Platform report.

See our list of best Business Process Management (BPM) vendors.

We monitor all Business Process Management (BPM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.