Newgen OmniFlow vs Pega Platform comparison

Newgen and Pega are both solutions in the Business Process Management (BPM) category. Newgen is ranked #36, while Pega is ranked #5 with an average rating of 8.2. Newgen holds a 0.7% mindshare in BPM, compared to Pega’s 5.4% mindshare. Additionally, 100% of Newgen users are willing to recommend the solution, compared to 91% of Pega users who would recommend it.

Newgen OmniFlow

Read 8 Newgen OmniFlow reviews

798 Views
774 Comparison Views

100% willing to recommend

Pega Platform

Read 82 Pega Platform reviews

10,302 Views
4,533 Comparison Views

91% willing to recommend

Newgen OmniFlow

Pega Platform

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Executive SummaryUpdated on Jul 27, 2025

Pega Platform and Newgen OmniFlow are competing in enterprise software solutions. Data comparisons suggest Pega holds an advantage with strong customization capabilities, while Newgen stands out for operational efficiency through workflow and document management.

Features: Pega Platform includes advanced automation tools, robust customization options, and scalability. Newgen OmniFlow features comprehensive workflow automation, an end-to-end content services system, and strong document management capabilities.

Room for Improvement: Pega Platform could improve its cloud integration simplicity, initial setup complexity, and cost-effectiveness. Newgen OmniFlow may enhance user interface customization, broader industry-specific solutions, and streamline complex workflow designs for better performance.

Ease of Deployment and Customer Service: Newgen OmniFlow provides quicker cloud-based deployment with strong support, while Pega offers cloud and on-premises options that require more resources for integration, but also provide flexible deployment strategies.

Pricing and ROI: Pega Platform generally incurs higher setup costs, which can deliver substantial ROI for complex requirements. Newgen OmniFlow typically offers lower initial costs, providing significant ROI through efficient operations, appealing to budget-conscious buyers.

To learn more, read our detailed Newgen OmniFlow vs. Pega Platform Report (Updated: July 2025).

Buyer's Guide

Newgen OmniFlow vs. Pega Platform

July 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Newgen OmniFlow

Ranking in Business Process Management (BPM)

36th

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Pega Platform

Ranking in Business Process Management (BPM)

5th

Average Rating

8.2

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Business Rules Management (1st), Process Automation (4th), Rapid Application Development Software (9th), Low-Code Development Platforms (7th)

Mindshare comparison

As of July 2025, in the Business Process Management (BPM) category, the mindshare of Newgen OmniFlow is 0.7%, down from 0.8% compared to the previous year. The mindshare of Pega Platform is 5.4%, down from 6.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Business Process Management (BPM)

Featured Reviews

Chhavi Datta

Senior Manager at Infoedge India Ltd.,

Enabled us to consolidate workflows and reduce time spent searching for transactions

We have consolidated the workflow and have certain elements and functionalities developed in the new system so that my agents who are using the application don't have to do manual tasks searching for mail. So, we've consolidated and arranged some alerts and have done some segregation. The user is benefited, and the time spent on searching a transaction is reduced.

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Balaji Choda

Architect at American Express

Cost-effective wwith good automation and enhanced UI flexibility

Initially, the Pega Platform was used as a BPM tool. Now, it is not limited to BPM. We can use it for CPM, GRM, and various other functions. We also utilize robotic automation, including desktop automation and process automation The Pega Platform helps in integrating a lot of manual data and…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature for us is the Omnicon. That made sense for us because our company is now able to capture information from documents."

"They are a good team that is proactive, and they are trying to accommodate all of our requirements."

"The UI is easy. It's not very code based, so you can make certain changes on your end."

"The most valuable features of Newgen OmniFlow are the user interface, the low-code no-code designer tools, and the integration models are important."

"The integration capabilities of Newgen OmniFlow are excellent due to its ready APIs, enabling easy API creation for consumption across different systems."

"It is working fine so far. I haven't heard anything bad about it from the applications team that is using it, so I assume that it is doing okay."

"Newgen will structure the system based on all the requirements of the business. We can design the forms as complex forms or make our own versions to fix what's wrong."

"The most valuable feature is the flexibility in using it."

"Offers a unique environment where its entire architecture is very unified"

"The ability to define processes, build reports, and get insights or analytics on data is most valuable. It is a powerful platform."

"Decreased time for plane departures and landing, supported analytical insight for planning of three to six month forecasting, and helped with operational decision planning and support."

"The most valuable feature is flexibility, as we can configure it to best suit our requirements."

"This solution is useful for business process management if you have any banking solutions or need to manage a process."

"Pega BPM has a full suite for any enterprise. It is a process orchestration platform. It has detailed features for case management and workflows."

"The most important features of Pega BPM are case management and claims management, and soon they'll also be offering claims processing. I also love Pega BPM in terms of performance. It's also one of the very few user-friendly solutions in the market. It may take some time to learn Pega BPM, but once you get a proper handle on it, tracking and managing processes become very easy anytime, anywhere. Pega BPM also has very good documentation you can use to learn the solution. Pega has a community portal that has complete information and explanations, and if you're facing a challenge, you can post your challenge on the community portal and get a resolution at the same time."

"The solution is able to support the size and scale required."

More Pega Platform pros

Cons

"Newgen OmniFlow could improve by having more out-of-the-box integration modules. It would be beneficial to have an analytics model that is not currently present."

"In terms of stability, like every product it has its issues."

"At the system level, I would like to see things be much more flexible, especially for different document templates and introducing changes."

"There should be some reporting and dashboarding capabilities. I don't see such capabilities built into it. Sometimes, the leadership wants to understand the business cases that we want to automate. We face a lot of challenges to justify why we are using Newgen, and we need a way to present that to the leadership. If there is something out of the box and if we can get meaningful dashboards and reporting capabilities, it would be helpful."

"The development teams should be more agile and they need to have more team members."

"I would like to see more automated analytics built into the solution."

"Improvement is needed in supporting the partner ecosystem."

"We had consistent issues of Newgen OmniFlow crashing. It's not compatible with bounce browsers like Chrome."

"Customers expect more out-of-box solutions to be readily available"

"It needs more integration with other platforms."

"The UI part needs improvement."

"The local development approach is good in Pega, however, cost-wise, it's getting expensive. That needs to be addressed."

"There are some UX shortcomings within the solution. However, it's my understanding that they have addressed them and in the next three months they will come out with a new updated version. They will be moving away from HTML5."

"The UI has always been the weakest part."

"Pega BPM could be improved by including token-based authentication and extending its integration options."

"The licensing cost is very high."

More Pega Platform cons

Pricing and Cost Advice

"The on-prem solution is affordable. The cloud solution is more expensive. There are no additional costs to the standard licensing fees."

"Its price is a bit on the high side, but that's okay. From a company perspective, it is reasonable."

"The price of Newgen OmniFlow is priced reasonably."

"Overall, this solution is very cost effective when compared to other solutions in the market."

"I would rate the product's pricing a six out of ten."

"The price of Pega BPM falls on the higher side of the spectrum if I were to compare it with other solutions in the market."

"There are multiple Pega licensing models, including outcome- and revenue-based licensing models"

"The costing model for Pega BPM is different. One is a license that you can pay yearly. Another licensing model for Pega BPM is based on the number of cases you create in production in a year. Costing based on use cases is also available for Pega BPM. I don't have information on its exact pricing or costs, though."

"Pega is expensive."

"Its pricing is on the higher side, but they have come up with different plans and different small products that can be used by smaller organizations that don't have that much money to spend. They have different pricing packages depending on the number of users or depending upon the number of cases created in the production or live environment."

"The solution could be less expensive according to my customers. However, I think the price of the solution is fair."

"The price of this solution, including installation and configuration, is comparable to competing vendors."

More Pega Platform pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

25%

Computer Software Company

16%

Government

12%

Comms Service Provider

Financial Services Firm

27%

Computer Software Company

12%

Manufacturing Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What is your experience regarding pricing and costs for Newgen OmniFlow?

The pricing of Newgen OmniFlow is fair. That said, there is a need for standardization in pricing, rather than leaving it to the discretion of the salespeople.

See all answers

What needs improvement with Newgen OmniFlow?

Improvement is needed in supporting the partner ecosystem.

See all answers

What is your primary use case for Newgen OmniFlow?

Customers use Newgen OmniFlow for its ease of deployment, ease of use, ease of integrations, and efficiency improvement in terms of process automation. It is agile in terms of deployment to customers.

See all answers

Is Pega BPM easy to work with and can beginners utilize this software?

You do need some preparation to be able to use all functions of Pega BPM. However, all users of this platform are in luck as it comes with good documentation and you can learn pretty much everythin...

See all answers

Have you encountered any issues while using Pega BPM and were you assisted by the company?

My company has been using this tool for years and the only issue we have had, if you can call it that, was while setting it up. When we were setting it up initially, we had some drawbacks and could...

See all answers

When you consider the features and benefits of Pega BPM, would you say this product is fairly priced?

Pega BPM can be considered overpriced for some; it all depends on the size of your company and the requirements of your customers. Sure, there are products out there that do the things that Pega B...

See all answers

Comparisons

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Compared 36% of the time

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Compared 24% of the time

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Compared 16% of the time

Nintex Process Platform vs Newgen OmniFlow

Compared 13% of the time

Bonita vs Newgen OmniFlow

Compared 12% of the time

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ServiceNow vs Pega Platform

Compared 17% of the time

Camunda vs Pega Platform

Compared 15% of the time

Appian vs Pega Platform

Compared 7% of the time

Microsoft Power Apps vs Pega Platform

Compared 5% of the time

IBM BPM vs Pega Platform

Compared 5% of the time

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Product Reports

Buyer's Guide

Newgen OmniFlow

July 2025

Download Newgen OmniFlow product report

Buyer's Guide

Pega Platform

July 2025

Download Pega Platform product report

Also Known As

OmniFlow

Pega BPM, Pegasystems, SmartBPM, PegaRULES

Overview

Platform-independent, scalable Business Process Management solution that enables automation of organizational business processes. It has seamless integration abilities allowing it to be introduced into any IT infrastructure. OmniFlow is designed to ease the creation, deployment, modification and management of Business Processes with no programming effort and differentiates with other Business Process Management products through its ability to deploy rapidly to automate a complete process.

Newgen

Pega Platform facilitates business process management, case management, and workflow automation for industries like banking, insurance, and healthcare. It supports digital transformation and customer service enhancements with its low-code capabilities and seamless integrations.

Pega Platform enables users to create efficient systems for case management, financial operations, and digital transformations. It provides tools for client onboarding, quoting, claims processing, customer experience improvements, and content management. Pega's low-code approach allows for the automation of complex processes, making it suitable for enterprises looking for adaptability and rapid deployment. While it offers strong real-time analytics and decision automation, users acknowledge challenges in user interface, integration, and performance aspects. High costs and a learning curve need attention, and enhancements in AI features and cloud services are desired.

What are the key features of Pega Platform?

Easy Implementation: Quick setup for fast project kick-off.
Seamless Process Adaptation: Adapts processes efficiently as business needs evolve.
Fast Prototyping: Enables rapid model creation and testing.
Unified Architecture: Streamlines operations across the platform.
Low-Code Environment: Facilitates swift application development.
Scalability: Supports growth and high-demand scenarios.
Real-Time Analytics: Provides immediate insights into operations.
Decision Automation: Automates standard decision-making processes.
Reusable Components: Encourages efficiency in development through component reuse.

What benefits do organizations find with Pega Platform?

Rapid Deployment: Quick launch of new processes saves time and resources.
Cost Efficiency: Reduces costs through automation and streamlined workflows.
Customer-Centric Solutions: Enhances customer experiences through integrated systems.
Improved Productivity: Automation frees up employee resources for other tasks.
Reliable Performance: Consistent platform performance ensures business continuity.

In banking, Pega Platform automates loan processing, accelerates customer onboarding, and manages compliance. Insurance companies benefit from streamlined claims processing and policy management. Healthcare sectors use the platform for patient engagement and care coordination, enabling organizations to adapt quickly to changing industry requirements.

Pega

Sample Customers

Rak Bank, Bank Dhofar

The State of Maine, ANZ, Coca-Cola, Department for Environment, Food & Rural Affairs (DEFRA), ME, New South Wales, OptumRx, Texas Department of Transportation, UnitedHealthcare Medicare & Retirement

Buyer's Guide

Newgen OmniFlow vs. Pega Platform

July 2025

Free Report: Newgen OmniFlow vs. Pega Platform

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