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Newgen OmniFlow vs OpenText Documentum Content Management comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Newgen OmniFlow
Average Rating
7.8
Reviews Sentiment
6.8
Number of Reviews
8
Ranking in other categories
Business Process Management (BPM) (31st)
OpenText Documentum Content...
Average Rating
7.6
Reviews Sentiment
6.5
Number of Reviews
32
Ranking in other categories
Enterprise Content Management (7th)
 

Mindshare comparison

Newgen OmniFlow and OpenText Documentum Content Management aren’t in the same category and serve different purposes. Newgen OmniFlow is designed for Business Process Management (BPM) and holds a mindshare of 1.0%, up 0.7% compared to last year.
OpenText Documentum Content Management, on the other hand, focuses on Enterprise Content Management, holds 7.0% mindshare, down 9.9% since last year.
Business Process Management (BPM) Mindshare Distribution
ProductMindshare (%)
Newgen OmniFlow1.0%
Camunda7.2%
IBM BPM4.3%
Other87.5%
Business Process Management (BPM)
Enterprise Content Management Mindshare Distribution
ProductMindshare (%)
OpenText Documentum Content Management7.0%
SharePoint12.1%
Alfresco5.8%
Other75.1%
Enterprise Content Management
 

Featured Reviews

CD
Senior Manager at Infoedge India Ltd.,
Enabled us to consolidate workflows and reduce time spent searching for transactions
We have consolidated the workflow and have certain elements and functionalities developed in the new system so that my agents who are using the application don't have to do manual tasks searching for mail. So, we've consolidated and arranged some alerts and have done some segregation. The user is benefited, and the time spent on searching a transaction is reduced.
FC
Consultant In Risk Management and Performance Improvemenf at Deloitte Risk Advisory
User finds integration useful but seeks improvement in interface intuitiveness
I am satisfied with OpenText Documentum so far; it has great integration capabilities. The connection with our API and SAP is useful, as you can use their SAP interface. The key point that my company decided to go with OpenText Documentum is mostly because you can integrate it with many other tools such as Salesforce.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We have a huge customer satisfaction rate because we try to accommodate all the requirements of their business."
"The most valuable feature for us is the Omnicon. That made sense for us because our company is now able to capture information from documents."
"I am overall satisfied with it; I didn't hear anything bad or any negative feedback about it, so far, so good."
"We have consolidated the workflow and have certain elements and functionalities developed in the new system so that my agents who are using the application don't have to do manual tasks searching for mail."
"The most valuable features of Newgen OmniFlow are the user interface, the low-code no-code designer tools, and the integration models are important."
"This solution is very cost effective and very flexible."
"The UI is easy. It's not very code based, so you can make certain changes on your end."
"Newgen will structure the system based on all the requirements of the business. We can design the forms as complex forms or make our own versions to fix what's wrong."
"The storage of metadata content, workflows, and life cycles are the most valuable features of OpenText Documentum."
"The most valuable feature of Documentum for our content management needs is its ability to segregate access based on department and role."
"In terms of sub-products/components, the most valuable features are definitely Content Server and DFC."
"The stability is very good."
"The most impactful thing is the size, which is almost 25 TB."
"In terms of scalability, Documentum is a very good product; it's scalable, flexible, and reliable."
"OpenText Documentum's composition is good. It is convenient and straight out of the box."
"Two things are excellent in Documentum. One is business process management. The other is its support for metadata."
 

Cons

"The development teams should be more agile and they need to have more team members."
"The technical support is not very good. They have a very late response and do not have enough expertise on the support team."
"Improvement is needed in supporting the partner ecosystem."
"We had consistent issues of Newgen OmniFlow crashing. It's not compatible with bounce browsers like Chrome."
"On scalability, if you count the scale from 1 to 10, I would give Newgen a zero because we are unable to achieve any in-house enhancements or new processes."
"Newgen OmniFlow could improve by having more out-of-the-box integration modules. It would be beneficial to have an analytics model that is not currently present."
"From what I have seen so far, this system is too hardcoded and inflexible."
"In terms of stability, like every product, it has its issues."
"The licensing model should be changed."
"The BPM side should be improved."
"Several sub-products, like RMA and RPS are really bad stability-wise and many other aspects."
"It's difficult to manage and customize Documentum."
"The main issue is the software's performance when storing around 10 million or more documents. It becomes slow and needs improvement. Perhaps it's a cloud-related issue, but it needs to be addressed. It could be due to our S3 bucket or something else. Nevertheless, this is a significant challenge we're facing."
"OpenText Documentum is moving to the cloud, and I am concerned about the security aspect of it."
"They should develop something so that bugs don't happen in our project. We make changes manually and some bugs happen."
"We get our support from a partner, not from them directly. I don't like the consultancy, they don't have a lot of experience but they sell this solution."
 

Pricing and Cost Advice

"The on-prem solution is affordable. The cloud solution is more expensive. There are no additional costs to the standard licensing fees."
"Its price is a bit on the high side, but that's okay. From a company perspective, it is reasonable."
"The price of Newgen OmniFlow is priced reasonably."
"Overall, this solution is very cost effective when compared to other solutions in the market."
"The product is expensive."
"OpenText Documentum has announced a new licensing model, which could be more expensive."
"The price is considered affordable now."
"It is quite an expensive product."
"It falls in line with a lot of things that are out there on the market. There is nothing extraordinary in terms of great or bad."
"OpenText Documentum's pricing is good."
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Top Industries

By visitors reading reviews
Outsourcing Company
14%
Financial Services Firm
11%
Manufacturing Company
10%
Construction Company
10%
Financial Services Firm
14%
Manufacturing Company
9%
Outsourcing Company
8%
Government
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business2
Large Enterprise6
By reviewers
Company SizeCount
Small Business10
Midsize Enterprise1
Large Enterprise28
 

Questions from the Community

What is your experience regarding pricing and costs for Newgen OmniFlow?
The pricing of Newgen OmniFlow is fair. That said, there is a need for standardization in pricing, rather than leaving it to the discretion of the salespeople.
What needs improvement with Newgen OmniFlow?
Improvement is needed in supporting the partner ecosystem.
What is your primary use case for Newgen OmniFlow?
Customers use Newgen OmniFlow for its ease of deployment, ease of use, ease of integrations, and efficiency improvement in terms of process automation. It is agile in terms of deployment to customers.
What needs improvement with OpenText Documentum?
The interface of OpenText Documentum could be more intuitive; sometimes it is hard to find where the information is located.
What is your primary use case for OpenText Documentum?
We are using it to archive the information about our sales.
What advice do you have for others considering OpenText Documentum?
One of my colleagues has found some automation features. It is not my responsibility regarding security features; I am new to this job, so I do not have those responsibilities now. I am not using a...
 

Also Known As

OmniFlow
Dell EMC Documentum, Documentum , Documentum xCelerated Composition Platform
 

Overview

 

Sample Customers

Rak Bank, Bank Dhofar
Agility; Bibliotheca Alexandrina; Capitec Bank; Department of Social Development, Republic of South Africa; County of Los Angeles, Department of Human Resources; Fresenius Kabi; Heathrow Airport; Lahey Health; Linde PLC; Milestone Pharma Co. Ltd; National Bank for Agriculture and Rural Development; Open Grid Europe GmbH; REPCO NEX Industrial Solutions; Springer Nature; Syngene International; Tata Power DDL; University of Texas Austin
Find out what your peers are saying about Camunda, Automation Anywhere, Pega and others in Business Process Management (BPM). Updated: September 2026.
916,056 professionals have used our research since 2012.