Hyland OnBase vs IBM FileNet vs SharePoint comparison

Hyland and IBM are both solutions in the Enterprise Content Management category. Hyland is ranked #5 with an average rating of 7.7, while IBM is ranked #4 with an average rating of 8.0. Hyland holds a 6.7% mindshare in ECM, compared to IBM’s 10.2% mindshare. Additionally, 100% of Hyland users are willing to recommend the solution, compared to 91% of IBM users who would recommend it.

Hyland OnBase

Read 13 Hyland OnBase reviews

2,084 Views
1,343 Comparison Views

100% willing to recommend

IBM FileNet

Read 101 IBM FileNet reviews

3,433 Views
2,196 Comparison Views

91% willing to recommend

SharePoint

Read 160 SharePoint reviews

4,795 Views
4,132 Comparison Views

79% willing to recommend

Hyland OnBase

IBM FileNet

SharePoint

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Executive Summary

We performed a comparison between Hyland OnBase, IBM FileNet, and SharePoint based on real PeerSpot user reviews.

Find out what your peers are saying about Microsoft, OpenText, IBM and others in Enterprise Content Management.

To learn more, read our detailed Enterprise Content Management Report (Updated: May 2025).

Buyer's Guide

Enterprise Content Management

May 2025

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Helped 850,076 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Mindshare comparison

As of May 2025, in the Enterprise Content Management category, the mindshare of Hyland OnBase is 6.7%, up from 5.7% compared to the previous year. The mindshare of IBM FileNet is 10.2%, up from 9.6% compared to the previous year. The mindshare of SharePoint is 16.6%, down from 20.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Enterprise Content Management

Featured Reviews

Phemy Lekalakala

Manager of Information Systems at University of the Witwatersrand

Stable content and workflow management solution with a valuable retention module

We use this solution for record management and digitization of records. We also use it for workflows and to build online forms The retention module is one of the most valuable features. Whatever we scan onto the system can be identified and we are notified when the records are due to be disposed.…

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Emad Rizki

System integrator at Indépendant

Facilitates seamless integration for large enterprises with strong deployment capabilities

FileNet was scalable and could be implemented into big multinational organizations. However, it has become very expensive recently. Compared to low-code solutions such as Appian and outsystems, FileNet has gaps, mainly because it requires coding, which is not preferred by clients due to pricing concerns in Pakistan. We transitioned clients to cloud solutions, although FileNet has been strongly integrated with on-prem deployments.

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Sanil Paul

IT Service Manager at a energy/utilities company with 10,001+ employees

Streamlined collaboration through seamless integration and customization

I have been an administrator for SharePoint and have used it as an end-user for document storage. Predominantly, I've been involved in administration SharePoint helps a lot since we've moved from using it directly to using it as a backend for Teams, which makes collaboration easier. It supports…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Integrating Hyland OnBase with our systems enabled us to automate document designs and templates, which was extremely helpful in the finance and banking industry."

"The retention module is one of the most valuable features. Whatever we scan onto the system can be identified and we are notified when the records are due to be disposed."

"I like the cloud and its integrability."

"The most valuable features are that it's very secure and provides audit trails for our documents."

"The product's initial setup phase is not difficult."

"Its most valuable aspect is its flexibility"

"The solution's most valuable features are integration and flexibility."

"The solution is very developed and we are not taking full advantage of its functionalities."

More Hyland OnBase pros

"It has a robust API. We are able to have systems communicate with each other, and do business process automation."

"The key way that this product has improved the way that that our business functions is by its stability. Its ability to remain up despite other pressures, its consistency, and lack of downtime are really the greatest things that it brings."

"It has an excellent document storage repository, which is good at what it does."

"Instead storing our documents offsite, we are storing all of our documents electronically."

"The most valuable feature for me is the possibility to share and to collaborate, the possibility to connect FileNet with many other IBM products as well. It helps avoid the possibility of creating "island applications." We have an ecosystem where everything can be interconnected."

"The most critical benefit has been ease of use. It speeds along our development helping us go to market a lot sooner."

"Streamlined our business processes."

"FileNet is highly scalable and suited for implementation in large multinational organizations."

More IBM FileNet pros

"The most valuable feature of SharePoint is its user interface, which is very easy to use."

"SharePoint has an option where you can open files on the browser, whereby more than five people can make amendments to one Excel online file."

"SharePoint is already moving to cloud, if you are using SharePoint online, which is cloud-based technology, it is more accessible."

"The most valuable features of SharePoint Online are content management, document management, and approval processes. Additionally, there are a number of features that provide integration with multiple Office services and external services."

"Helps with document collaboration and workflow."

"SharePoint enabled the staff to share documents and work on a document simultaneously."

"The product makes it easy to manage lists, forms, searching, and security. One of the most valuable features is its integration with Active Directory."

"The most valuable feature of SharePoint is its ease of use."

More SharePoint pros

Cons

"We need to troubleshoot why our reports didn't get downloaded in a day. There is a workflow feature which powerful but also complicated."

"For user experience, they would have to do more with the interface. It is not easy to work with and is a little messy. It is getting better, but it is not yet good enough. Other products are comparatively doing better in terms of the user interface. I have been hearing about Box, which is very easy to use and learn for the users. OnBase has to work on this aspect. It should have BPM capabilities. We compete with tools that provide the BPM feature and support those standards. They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."

"The application could potentially be more open-source, allowing integration with more solutions."

"The look and feel could be better. The integration with the user could be better. It could also be more user-friendly."

"I find OnBase's monolithic architecture to be expensive, and adopting microservices could be beneficial."

"The migration is a bit difficult in the tool."

"We found the size of images to be a restriction, though this may have been due to the API used rather than the Hyland application."

"An area for improvement would be the training - getting our people up to speed on how to use it required more training than we expected due to the complexity of the solution."

More Hyland OnBase cons

"The basic and fundamental point about FileNet is that the interface is very bad. It's just not appealing so people are reluctant to use it."

"In terms of functionality, what customers might be looking for is a little more in terms of native-records retention. Records Management is an add-on product. If there were just a little more of that built into the core functionality, that would be helpful."

"I think some of the technical pieces, when implementing it ourselves, were something of a roadblock until we discovered the Concierge. Those are some things they have to work on."

"It would be nice to have additional integration features, which could be integration with IoOT-based products and solutions that also have automation requirements on the IOT side. Anything can be integrated from a Gateway or API perspective would be a plus."

"The initial setup is complex. It is complex because there are several pieces of software that have to be installed in the right order to make it work alright."

"It is stable as long as you create the right environment. We have had issues at times, but just because of configuration issues."

"I think it's to the point where there are probably too many features. Every software, as it matures and graduates, grows the list of features. What many of our customers express is that it's just too complicated. They're using maybe five or ten percent of the features but they're having to pay for 100 percent. There is room for improvement in terms of simplifying it."

"It may be a little complex to implement and take some effort."

More IBM FileNet cons

"SharePoint sometimes cannot handle the amount of co-editing that we do."

"The support is the worst. It is bad when Microsoft support does not even know what to do and you have to tell them. Also, they take too long to solve a problem."

"Microsoft support could be better, especially for enterprise troubleshooting. They require a lot of logs and often rely on online support, which does not meet customer expectations."

"I would like a simpler, more cost-effective solution for connecting data sources with workflows and BI tools, or data mining tools."

"The initial setup was very complex."

"We'd like to be able to upload from MS Excel to deploy tasks and use drop-down lists to collect further information."

"The company also needs to make sure that their policies are dictating how information is stored and used, instead of letting SharePoint take control."

"Needs improvement on the user interface."

More SharePoint cons

Pricing and Cost Advice

"They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."

"The solution costs around $6,000 per month."

"OnBase is reasonably priced."

"The tool's price is high."

"There are a number of different types of licenses. There are concurrent licenses, individual licenses and imaging licenses."

"IBM FileNet is an expensive solution."

"FileNet is not cheap, but you absolutely get what you pay for. "

"The biggest issue is the cost of the FileNet, because the license cost is very high. If a customer doesn't have good technical guides that are aware of the license calculation, they will pay too much. FileNet's license calculation depends on the processor and number of users. So my advice to a new customer is to be very careful with your calculations before purchasing FileNet."

"When it comes to pricing, IBM needs to make an effort to improve the cost. That's the main issue regarding use of FinalNet in Columbia."

"The cost is about $40,000, plus yearly maintenance."

"For small scale industries, they allow different options. They can do open source. It is the complexity of the data security that they should think about before they choose."

"We use extraction. Therefore, we can see 80 to 85 percent accuracy on data extraction. This reduces the manual indexing part, which is definitely a gain on performance efficiency."

"The solution saves time and money. It helps us to be able to accomplish the goals of our business, as opposed to being tangled in the weeds of what we could do."

More IBM FileNet pricing and cost advice

"The cost is expensive, but worthwhile."

"They are about an eight in comparison to other similar products."

"The data classification and search elements are cheap."

"The pricing works for us."

"It is very expensive."

"The product is reasonably priced."

"Licensing can be by server or by seat."

"The replacement costs for it are cheaper if you use only SharePoint."

More SharePoint pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Enterprise Content Management solutions are best for your needs.

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Comparison Review

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Developer with 51-200 employees

Aug 23, 2013

Jive vs Sharepoint vs Drupal Commons

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Top Industries

By visitors reading reviews

Financial Services Firm

14%

Government

13%

Computer Software Company

10%

Manufacturing Company

Financial Services Firm

23%

Computer Software Company

11%

Government

10%

Insurance Company

Government

13%

Financial Services Firm

11%

Computer Software Company

10%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Hyland OnBase?

The solution is very developed and we are not taking full advantage of its functionalities.

See all answers

What is your experience regarding pricing and costs for Hyland OnBase?

I find pricing to be on the higher side due to its monolithic architecture. I would rate it six out of ten. Transitio...

See all answers

What needs improvement with Hyland OnBase?

I believe the reporting features need improvement, as other competitors in the market provide better analytics. Hylan...

See all answers

What do you like most about IBM FileNet?

The product is robust and can process a lot of documents for enterprise content management.

See all answers

What is your experience regarding pricing and costs for IBM FileNet?

The product has become more expensive and requires significant investment for enterprise solutions.

See all answers

What needs improvement with IBM FileNet?

FileNet needs improvement in pricing as it has become very expensive. Also, in comparison to local solutions, the nee...

See all answers

What do you like most about SharePoint?

The search feature is valuable.

See all answers

What is your experience regarding pricing and costs for SharePoint?

With SharePoint, we save by not needing multiple external licenses. Unlike Drupal ( /products/drupal-reviews ), all n...

See all answers

What needs improvement with SharePoint?

When working on a website with SharePoint Online, not many people can edit simultaneously. If I am editing one sectio...

See all answers

Comparisons

Alfresco vs Hyland OnBase

Compared 19% of the time

OpenText Documentum vs Hyland OnBase

Compared 15% of the time

OpenText Extended ECM vs Hyland OnBase

Compared 9% of the time

Microsoft Power Apps vs Hyland OnBase

Compared 6% of the time

ServiceNow Now Platform vs Hyland OnBase

Compared 4% of the time

More Hyland OnBase Competitors

OpenText Extended ECM vs IBM FileNet

Compared 17% of the time

OpenText Documentum vs IBM FileNet

Compared 16% of the time

Alfresco vs IBM FileNet

Compared 7% of the time

IBM ECM vs IBM FileNet

Compared 5% of the time

M-Files vs IBM FileNet

Compared 5% of the time

More IBM FileNet Competitors

OpenText Documentum vs SharePoint

Compared 10% of the time

Amazon WorkDocs vs SharePoint

Compared 8% of the time

WordPress vs SharePoint

Compared 7% of the time

OpenText Extended ECM vs SharePoint

Compared 7% of the time

Box vs SharePoint

Compared 3% of the time

More SharePoint Competitors

Product Reports

Buyer's Guide

Hyland OnBase

April 2025

Download Hyland OnBase product report

Buyer's Guide

IBM FileNet

April 2025

Download IBM FileNet product report

Buyer's Guide

SharePoint

April 2025

Download SharePoint product report

Also Known As

OnBase

No data available

SharePoint 2007, SharePoint 2010

Overview

Hyland OnBase is acclaimed for its robust document management, automating workflows, and improving organizational efficiency across various industries. Praised for its ability to manage records compliantly, especially in regulated sectors like healthcare and finance, the tool also integrates smoothly with other enterprise systems. Users benefit significantly from streamlined processes, reduced manual tasks, and enhanced data accuracy, boosting productivity and customer satisfaction.

Hyland

IBM FileNet is a leading IBM enterprise content management product family. IBM FileNet is one of the ECM solutions that can change the way a company does business by enabling users to capture, activate, socialize, analyze, and govern content throughout its lifecycle.

There are many IBM FileNet products available, all of which are integrated and based on the FileNet P8 Platform.

IBM

SharePoint is a Microsoft-based platform for building web applications. It covers a widerange of capabilities and while it is appropriate for experienced webdevelopers, even non-technical minded users can easily navigate through thesystem and execute functions such as collaborating data, managing documents andfiles, creating websites, managing social networking solutions, and automatingworkflow.

Major areas that SharePoint deals with are websites,communities, content, search, insights, and composites. The purpose is to give usersthe ability to create or develop these key business components on their owneven without technical knowledge of, for example, how to build a website or howto integrate coding. Configuring SharePoint into a business's system is meantto cut out all of the complicated steps, and pave the way for easierimplementation all around.

Microsoft

Sample Customers

Honda France Industries, Hill County Texas, Hylant Group, ING Lease France, State of South Carolina, Syracuse University, Swindon College, Rhode Island Department of Human Services, Rochester Institute of Technology, Moen, Odense University Hospital

Suncorp Group Limited, St. Vincent Health, Citigroup, SRCSD, and UK Dept for Work and Pensions.

Toyota, Aeroports de Paris, ASBBank Ltd., Barking, Havering and Redbridge University Hospitals, CambridgeshireConstabulary, D&M Group, NPL Construction Company, and The Regional Municipality of Niagara.

Buyer's Guide

Enterprise Content Management

May 2025

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