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HPE OneSphere vs ServiceNow IT Operations Management comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Dec 17, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

HPE OneSphere
Ranking in Cloud Management
44th
Average Rating
8.0
Reviews Sentiment
7.8
Number of Reviews
2
Ranking in other categories
No ranking in other categories
ServiceNow IT Operations Ma...
Ranking in Cloud Management
17th
Average Rating
8.2
Reviews Sentiment
6.5
Number of Reviews
46
Ranking in other categories
Event Monitoring (5th), IT Infrastructure Monitoring (16th), AIOps (4th)
 

Mindshare comparison

As of November 2026, in the Cloud Management category, the mindshare of HPE OneSphere is 1.6%, up from 0.9% compared to the previous year. The mindshare of ServiceNow IT Operations Management is 1.6%, down from 1.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud Management Mindshare Distribution
ProductMindshare (%)
ServiceNow IT Operations Management1.6%
HPE OneSphere1.6%
Other96.8%
Cloud Management
 

Featured Reviews

it_user781113 - PeerSpot reviewer
Solutions Engineer at Data Strategy
Worked right the first time out-of-the-box; we were provisioning to AWS within 10 minutes
Ironically, most of the features that we might have wanted to see were already introduced in the product announcement today, from what we saw in the beta, which was kind of cool. You can't come to market unless you have Azure support, and Azure was all over every slide we saw, so that was pretty cool. A couple of things that I did see, there are a couple of security features that need to be enhanced. It is way too easy to provision a VM onto a public cloud, wide open to everybody. So, there are a couple of issues there. We are obviously going to talk with the product teams and the architects about some of those things; a handful of things here and there. Most of the things we were looking for were already included. Things that we had requested a month ago, we are now seeing them here: Azure Stack integration and the OneView integration. These were the things we were saying, "Hey, if these were there, it would be really cool. We could use this." All of a sudden, "Oh hey, guess what is going to be at launch?" I am very eager to get my hands on the next version of this product, and to see what may or may not be missing.
AB
Associate Vice President at AWL
Unified workflows have centralized ticketing and have provided real-time visibility across companies
ServiceNow IT Operations Management can be improved by focusing on adoption, as some companies still use other tools, and we had to onboard them initially, addressing challenges such as data migration and consistency, especially since we have 14,000 users in my group company utilizing this for multiple purposes, emphasizing workflows defined so that onboarding processes can be streamlined into a single tool. To improve ServiceNow IT Operations Management, I believe incorporating natural language processing is essential, allowing users to type queries such as 'I need this' and receive responses based on AI and data. Furthermore, enhancing analytics is crucial, as we have seven years of data providing a substantial history of past ITSM and non-ITSM business tickets that can help predict and reduce the volume of calls.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"OneSphere being a SaaS platform, you do not have to deal with those issues, it is in quickly and you can begin utilizing it right away."
"With all the time and investment in all the competitive products, still it makes them not even a competitor anymore, with how this works."
"The dashboard maintenance is very good, and the tool doesn't get stuck."
"The most valuable features of ServiceNow IT Operations Management are ease of use, intuitive design, and ease of management, and it's based on IT practices which are good."
"It provided out-of-the-box integrations, requiring only minimal effort, typically a couple of days, to massage those systems into a seamless operation."
"We use this solution primarily for event management, aggregation, correlation, and analytics, and it has moved from simple correlation to AIOps and helps us and our customers move towards AIOps."
"I like the tool's CMBD connection with Discovery. The solution is also flexible."
"It is a market leader and is very implementation-friendly. Developers have a clear understanding of how the solution works, and it is mature enough to handle different client needs."
"From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database."
"ServiceNow IT Operations Management's biggest plus point is that it is a platform, and they provide seamless integration of ITOM with their other modules such as ITSM, where we can leverage the AIs for discovery, perform impact analysis, which essentially helps to enhance the overall IT operations and reduce the downtime and MTTR."
 

Cons

"A couple of things that I did see, there are a couple of security features that need to be enhanced."
"We are looking to be able to set a hard budget for the workspaces or projects."
"The pricing is high."
"The most complaints we have received from our clients are the solution's discovery aspect. I've heard a few concerns from the customers where we have to integrate with a third-party tool to make a full-fledged discovery along with ServiceNow. ServiceNow alone does not do the total capacity of the discovery. The discovery portion of ServiceNow IT Operations Management is not in-depth as what the customers are looking for. The information that it gathers from the assets is a little more limited than what other tools provide."
"The product needs to add a workflow insight tool."
"At times, it got cumbersome from the project management perspective."
"The setup and deployment could be simplified, and the pricing could improve."
"Lacks the ability to do its own monitoring."
"Regarding ServiceNow, there is room for improvement in terms of customization, particularly in the area of self-customization."
"The licensing model of the product is a bit rigid, and it can be a bit difficult to downscale if your needs change while also being expensive."
 

Pricing and Cost Advice

Information not available
"This solution offers good value but comes at a very high premium. Pricing could be reduced by 10 to 20%."
"It has different subscription models."
"My customers pay for the ServiceNow IT Operations Management license annually. I'd rate the pricing based on value. ServiceNow IT Operations Management is a premium product as it has better features than competitors."
"The cost of ServiceNow is much higher."
"We obtained discovery licenses at about seven dollars Australian per unit, which we found to be reasonable and competitive."
"While not entirely sure, I believe the solution costs at least a million dollars annually."
"It is moderately expensive. The pricing itself and the licensing options are depending on the model and the customization."
"ServiceNow IT Operations Management is a costly solution. I'd rate the price at ten, on a scale from one to ten with one being the lowest and ten being the highest price. Some clients do have a problem with the price, but most find that the solution is worth the cost."
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Top Industries

By visitors reading reviews
No data available
Manufacturing Company
11%
Financial Services Firm
10%
Computer Software Company
8%
Outsourcing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business12
Midsize Enterprise6
Large Enterprise29
 

Questions from the Community

Ask a question
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What is your experience regarding pricing and costs for ServiceNow IT Operations Management?
Regarding pricing, while I initially felt the prices were high when we moved, I now see that it is reasonable considering that we are not just using an ITSM tool; we are improving processes and com...
What needs improvement with ServiceNow IT Operations Management?
ServiceNow IT Operations Management can be improved by focusing on adoption, as some companies still use other tools, and we had to onboard them initially, addressing challenges such as data migrat...
What is your primary use case for ServiceNow IT Operations Management?
As an implementation expert and former CIO, I handled implementation from an IT best practice perspective for different companies.
 

Also Known As

No data available
ServiceNow ITOM
 

Overview

 

Sample Customers

Land O’Lakes
servicenow, TransAlta, NATS, Symantec
Find out what your peers are saying about HPE OneSphere vs. ServiceNow IT Operations Management and other solutions. Updated: November 2026.
921,028 professionals have used our research since 2012.