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HPE OneSphere vs ServiceNow IT Operations Management comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 17, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

HPE OneSphere
Ranking in Cloud Management
44th
Average Rating
8.0
Reviews Sentiment
7.8
Number of Reviews
2
Ranking in other categories
No ranking in other categories
ServiceNow IT Operations Ma...
Ranking in Cloud Management
13th
Average Rating
8.2
Reviews Sentiment
6.5
Number of Reviews
46
Ranking in other categories
Event Monitoring (2nd), IT Infrastructure Monitoring (15th), AIOps (3rd)
 

Mindshare comparison

As of August 2026, in the Cloud Management category, the mindshare of HPE OneSphere is 1.5%, up from 0.6% compared to the previous year. The mindshare of ServiceNow IT Operations Management is 1.6%, down from 1.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud Management Mindshare Distribution
ProductMindshare (%)
ServiceNow IT Operations Management1.6%
HPE OneSphere1.5%
Other96.9%
Cloud Management
 

Featured Reviews

it_user781113 - PeerSpot reviewer
Solutions Engineer at Data Strategy
Worked right the first time out-of-the-box; we were provisioning to AWS within 10 minutes
Ironically, most of the features that we might have wanted to see were already introduced in the product announcement today, from what we saw in the beta, which was kind of cool. You can't come to market unless you have Azure support, and Azure was all over every slide we saw, so that was pretty cool. A couple of things that I did see, there are a couple of security features that need to be enhanced. It is way too easy to provision a VM onto a public cloud, wide open to everybody. So, there are a couple of issues there. We are obviously going to talk with the product teams and the architects about some of those things; a handful of things here and there. Most of the things we were looking for were already included. Things that we had requested a month ago, we are now seeing them here: Azure Stack integration and the OneView integration. These were the things we were saying, "Hey, if these were there, it would be really cool. We could use this." All of a sudden, "Oh hey, guess what is going to be at launch?" I am very eager to get my hands on the next version of this product, and to see what may or may not be missing.
reviewer2755671 - PeerSpot reviewer
Solution architect at a tech vendor with 10,001+ employees
Significant enhancement in operations with powerful discovery and analytics, yet pricing structure poses challenges
ServiceNow IT Operations Management provides out-of-the-box dashboards. Along with the dashboard, it also provides the Operations Workspace, which is very useful for operations teams. There is a functionality called Performance Analytics, which we are also using to develop some dashboards for the senior leadership and operations team where they can perform trend analysis of alerts and events happening across the infrastructure and application landscape. These dashboards are really useful here. ServiceNow IT Operations Management's biggest plus point is that it is a platform. ITOM is just one module that ServiceNow IT Operations Management offers, but they provide seamless integration of ITOM with their other modules such as ITSM, where we can leverage the AIs for discovery, perform impact analysis, which essentially helps to enhance the overall IT operations and reduce the downtime and MTTR.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"With all the time and investment in all the competitive products, still it makes them not even a competitor anymore, with how this works."
"OneSphere being a SaaS platform, you do not have to deal with those issues, it is in quickly and you can begin utilizing it right away."
"The initial setup is very straightforward. A person just needs to join a team to access the network and that's all."
"The impact of ServiceNow IT Operations Management's configuration management on service quality has been significant, as we implemented a common platform for the Adani Group, which is a large company, and we have Adani Wilmar with close to eight or nine separate business units covering oil, gas, steel, and real estate, all having different features and functionality, while keeping the overall process and configuration the same to reduce the run maintenance cost of the overall group company and within Adani, ensuring a single source of truth."
"IT support management is the most valuable feature and a very good product."
"The most important features of ServiceNow IT Operations Management are the discovery service mapping and orchestration."
"The Discovery feature is the most valuable. I only use the Discovery and Service Mapping features. I am using the minor subscription called ITOM Visibility, which includes the Discovery and Service Mapping features. It is easy to understand and easy to use. It has a lot of documentation. You can find a lot of help online, which helps me in finding what I need in a rapid way. You can find videos on YouTube channels and a lot of stuff and information in the online community."
"It is emerging as a holistic solution for enterprise service management."
"Has service mapping, impact management, metric intelligence and health of analytics."
"The software asset management features — especially around discovery — are the tools I find to be the most valuable."
 

Cons

"We are looking to be able to set a hard budget for the workspaces or projects."
"A couple of things that I did see, there are a couple of security features that need to be enhanced."
"The pricing of some modules is higher because they are sold in packages. If we need something specific, we cannot take it individually."
"My managers would say that the price is too high. We wanted to also have the visibility version of it, but it's too expensive for us. Going for visibility would have doubled up the price."
"In providing for customers, I think that the cost of ServiceNow is quite high."
"There is a slower learning curve associated with the tool's scripting part. It is also not cheap."
"ServiceNow IT Operations Management could be improved by providing more user customization options."
"There are some limitations with Discovery; some areas are not available in the installation. I would like the solution to be able to discover more devices. That will remove the need to have multiple tools."
"At times, it got cumbersome from the project management perspective. It could have been because of the way we were using it. I found Microsoft Project to be more extensive and robust than ITOM."
"There is room for improvement in the stability of ServiceNow."
 

Pricing and Cost Advice

Information not available
"The solution offers yearly licenses and a subscription model for add-on features."
"It has different subscription models."
"We obtained discovery licenses at about seven dollars Australian per unit, which we found to be reasonable and competitive."
"The price of ServiceNow IT Operations Management is expensive."
"It is expensive. It is around 10 Euros per server per month."
"The cost of ServiceNow is much higher."
"The solution is costly compared to the products offered by its competitors."
"ServiceNow IT Operations Management is a costly solution. I'd rate the price at ten, on a scale from one to ten with one being the lowest and ten being the highest price. Some clients do have a problem with the price, but most find that the solution is worth the cost."
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Top Industries

By visitors reading reviews
No data available
Manufacturing Company
11%
Financial Services Firm
11%
Computer Software Company
8%
Healthcare Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business12
Midsize Enterprise6
Large Enterprise29
 

Questions from the Community

Ask a question
Earn 20 points
What is your experience regarding pricing and costs for ServiceNow IT Operations Management?
Regarding pricing, while I initially felt the prices were high when we moved, I now see that it is reasonable considering that we are not just using an ITSM tool; we are improving processes and com...
What needs improvement with ServiceNow IT Operations Management?
ServiceNow IT Operations Management can be improved by focusing on adoption, as some companies still use other tools, and we had to onboard them initially, addressing challenges such as data migrat...
What is your primary use case for ServiceNow IT Operations Management?
As an implementation expert and former CIO, I handled implementation from an IT best practice perspective for different companies.
 

Also Known As

No data available
ServiceNow ITOM
 

Overview

 

Sample Customers

Land O’Lakes
servicenow, TransAlta, NATS, Symantec
Find out what your peers are saying about HPE OneSphere vs. ServiceNow IT Operations Management and other solutions. Updated: August 2026.
910,479 professionals have used our research since 2012.