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HPE OneSphere vs ServiceNow IT Operations Management comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 17, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

HPE OneSphere
Ranking in Cloud Management
43rd
Average Rating
8.0
Reviews Sentiment
7.8
Number of Reviews
2
Ranking in other categories
No ranking in other categories
ServiceNow IT Operations Ma...
Ranking in Cloud Management
9th
Average Rating
8.2
Reviews Sentiment
6.5
Number of Reviews
46
Ranking in other categories
Event Monitoring (1st), IT Infrastructure Monitoring (11th), AIOps (3rd)
 

Mindshare comparison

As of May 2026, in the Cloud Management category, the mindshare of HPE OneSphere is 1.7%, up from 0.5% compared to the previous year. The mindshare of ServiceNow IT Operations Management is 1.6%, down from 1.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud Management Mindshare Distribution
ProductMindshare (%)
ServiceNow IT Operations Management1.6%
HPE OneSphere1.7%
Other96.7%
Cloud Management
 

Featured Reviews

it_user781113 - PeerSpot reviewer
Solutions Engineer at Data Strategy
Worked right the first time out-of-the-box; we were provisioning to AWS within 10 minutes
Ironically, most of the features that we might have wanted to see were already introduced in the product announcement today, from what we saw in the beta, which was kind of cool. You can't come to market unless you have Azure support, and Azure was all over every slide we saw, so that was pretty cool. A couple of things that I did see, there are a couple of security features that need to be enhanced. It is way too easy to provision a VM onto a public cloud, wide open to everybody. So, there are a couple of issues there. We are obviously going to talk with the product teams and the architects about some of those things; a handful of things here and there. Most of the things we were looking for were already included. Things that we had requested a month ago, we are now seeing them here: Azure Stack integration and the OneView integration. These were the things we were saying, "Hey, if these were there, it would be really cool. We could use this." All of a sudden, "Oh hey, guess what is going to be at launch?" I am very eager to get my hands on the next version of this product, and to see what may or may not be missing.
reviewer2755671 - PeerSpot reviewer
Solution architect at a tech vendor with 10,001+ employees
Significant enhancement in operations with powerful discovery and analytics, yet pricing structure poses challenges
ServiceNow IT Operations Management provides out-of-the-box dashboards. Along with the dashboard, it also provides the Operations Workspace, which is very useful for operations teams. There is a functionality called Performance Analytics, which we are also using to develop some dashboards for the senior leadership and operations team where they can perform trend analysis of alerts and events happening across the infrastructure and application landscape. These dashboards are really useful here. ServiceNow IT Operations Management's biggest plus point is that it is a platform. ITOM is just one module that ServiceNow IT Operations Management offers, but they provide seamless integration of ITOM with their other modules such as ITSM, where we can leverage the AIs for discovery, perform impact analysis, which essentially helps to enhance the overall IT operations and reduce the downtime and MTTR.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"With all the time and investment in all the competitive products, still it makes them not even a competitor anymore, with how this works."
"OneSphere being a SaaS platform, you do not have to deal with those issues, it is in quickly and you can begin utilizing it right away."
"Feature-wise, it is a very good tool, especially when it comes to upgrades; upgrades are seamless—you will not even notice an upgrade is happening, and mostly all these upgrades happen after office hours, making it seamless."
"It is flexible; you can tune it, more or less, as you want."
"ServiceNow IT Operations Management is beneficial for the discovery of all CIs in our environment."
"The most valuable features of ServiceNow IT Operations Management are ease of use, intuitive design, and ease of management, and its based on IT practices which are good."
"ServiceNow IT Operations Management pays for itself because of how flexible it is, and it's a very strong tool."
"As a product, ServiceNow IT Operations Management is pretty strong, and it can discover non-IP devices."
"The initial setup is very straightforward. A person just needs to join a team to access the network and that's all."
"We use this solution primarily for event management, aggregation, correlation, and analytics, and it has moved from simple correlation to AIOps and helps us and our customers move towards AIOps."
 

Cons

"We are looking to be able to set a hard budget for the workspaces or projects."
"A couple of things that I did see, there are a couple of security features that need to be enhanced."
"There is a slower learning curve associated with the tool's scripting part. It is also not cheap."
"Enhancing automation-related solutions, such as Wi-Fi, porting, machinery, and product automation would help to achieve better operational outcomes."
"ServiceNow could be more prescriptive on how customers can leverage some of the benefits."
"The setup and deployment could be simplified, and the pricing could improve."
"The most complaints we have received from our clients are the solution's discovery aspect. I've heard a few concerns from the customers where we have to integrate with a third-party tool to make a full-fledged discovery along with ServiceNow. ServiceNow alone does not do the total capacity of the discovery. The discovery portion of ServiceNow IT Operations Management is not in-depth as what the customers are looking for. The information that it gathers from the assets is a little more limited than what other tools provide."
"ServiceNow could be more prescriptive on how customers can leverage some of the benefits."
"The licensing model of the product is a bit rigid, and it can be a bit difficult to downscale if your needs change while also being expensive."
"In providing for customers, I think that the cost of ServiceNow is quite high."
 

Pricing and Cost Advice

Information not available
"This solution offers good value but comes at a very high premium. Pricing could be reduced by 10 to 20%."
"My customers pay for the ServiceNow IT Operations Management license annually. I'd rate the pricing based on value. ServiceNow IT Operations Management is a premium product as it has better features than competitors."
"I would rate the product's pricing a five out of ten since there are vendors who are cheaper."
"It has different subscription models."
"It is expensive. It is around 10 Euros per server per month."
"While not entirely sure, I believe the solution costs at least a million dollars annually."
"It is moderately expensive. The pricing itself and the licensing options are depending on the model and the customization."
"The solution offers yearly licenses and a subscription model for add-on features."
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
11%
Manufacturing Company
11%
Computer Software Company
9%
Healthcare Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business12
Midsize Enterprise6
Large Enterprise27
 

Questions from the Community

Ask a question
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What is your experience regarding pricing and costs for ServiceNow IT Operations Management?
It is definitely high-priced compared to other products available in the same domain in the market.
What needs improvement with ServiceNow IT Operations Management?
We don't use the orchestration part of ServiceNow IT Operations Management here. The CMDB part of ServiceNow IT Operations Management is a little bit too complicated, and it is a bit slow at our co...
What is your primary use case for ServiceNow IT Operations Management?
We are customers of ServiceNow IT Operations Management, using it for the ticketing systems and user management and change management. Change management and user management are the major use cases ...
 

Also Known As

No data available
ServiceNow ITOM
 

Overview

 

Sample Customers

Land O’Lakes
servicenow, TransAlta, NATS, Symantec
Find out what your peers are saying about HPE OneSphere vs. ServiceNow IT Operations Management and other solutions. Updated: April 2026.
892,776 professionals have used our research since 2012.