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HelpSystems Automate vs Microsoft Power Automate comparison

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Q&A Highlights
Question: RPA Governance and Business Continuity requirements for a large multi-national corporate financial services provider
Answer: @reviewer1356150 @Nilesh Pawar @reviewer1390509 @Alex Yuan @Hayaa Kayasseh you've all recently written reviews for one of these products. Do you have any insight to share with @reviewer1373997 about governance and business continuity requirements for these products?
Featured Review
Buyer's Guide
HelpSystems Automate vs. Microsoft Power Automate
July 2022
Find out what your peers are saying about HelpSystems Automate vs. Microsoft Power Automate and other solutions. Updated: July 2022.
620,319 professionals have used our research since 2012.
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"Their robots have increased the rate of efficiency by two to five times in our organization. There is still a human element to code out the package running the robots. You can't just click something and have it run. However, once that has been done, you can parallelize it 10 or 100 times in a fairly straightforward manner.""WorkFusion helps by speeding up processes. The process takes time. It has business costs associated because there are people waiting to take the next steps in the process. The end result of waiting, whether it is an internal or external team, is that they are delayed. Therefore, it helps us in speeding up business processes and improving employee morale, as people don't have to do repetitive work anymore.""The solution is stable, we have not had any glitches or problems.""We need to analyze documents in order to understand them. We don't need to dedicate much time to this because WorkFusion's machine learning capabilities are very good. We can easily extract information and classify these documents. The document processing engine is very important to our organization because it is the center for many use cases, as we need to control the information contained in documents.""The document processing engine is good. We're extracting around 70 data points from a given document, and we have an automated extraction rate of 80 percent for those fields.""The most valuable features are the Excel activities. It has a number of Excel activities that are quite reliable.""It takes care of simple tasks so users can focus more on exceptions than on regular use cases. They only focus on orders where they need to handle an exception, some information was not given, or there is an issue that they had to focus on. The rest of it goes straight through without human touch. We want to see our employees as engineers, wherein they think and solve problems, not necessarily have to do repetitive tasks. I think WorkFusion helps with avoiding repetitive tasks.""It really does help by either freeing up people's time to focus on more value-added tasks or reducing headcount. We generally have other things that we can get people to do, helping make the employees' work more meaningful since they are not having to do the mundane stuff."

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"The most valuable feature is the drag-and-drop interface, which is very Windows-like.""The solution is continuously adding more integrations to help with workflows and bot and task creation.""The pricing is excellent. I would give them perfect marks in that regard.""We have found the pricing to be very reasonable.""The most valuable features for my client are timing and scheduling.""This tool has machine learning and voice recognition and computer vision, which are both quite useful aspects. These aren't available in other tools. It's a good addition to this tool and it gives the solution an edge on the market.""I actually quite liked the no-coding functionality.""The licensing of the product is very good. You only need to license it once and then you have it forever."

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"You can create a flow, and it can be shared across different environments.""The program requires no code making it very easy to implement various functions.""The initial setup is pretty easy.""The integrations that are built into Power Automate for those different Microsoft functions are good.""With the desktop version, we can automate many things. The ability to do a lot of things is one of the most valuable features.""So far, the tech support has provided me with good enough support and knowledge.""We have talked to Microsoft. We're a large company and we're talking to Microsoft on a regular basis. We have a partner we talk to when it comes to Automate. We are absolutely satisfied with technical support.""I like that Power Automate gives us a connector to be able to connect different data sources or different software."

More Microsoft Power Automate Pros →

Cons
"We had some issues in the past, but it is fairly stable now. From what I hear, it is more stable in the later versions. With version 10.1.4, there were some issues relating to load distribution. However, it is good now.""There could be better version control through their web platform. That is something that could be improved on. Integration from the IDE, e.g., from WorkFusion Studio directly into Control Tower, would be nice to have too.""One thing we didn't like was their OCR solution. We felt it's somewhat inefficient.""It is difficult for non-technical users to use WorkFusion. If we really want to build automation, we definitely need Java developers. Their RPA is not for non-technical people. If I look at competing products, like Automation Anywhere, UiPath, Blue Prism, or even Power Automate, a non-technical person can build basic automations and deploy them. Since non-technical people can easily build basic automations, they can be deployed in no time. With WorkFusion, there isn't a similar feature that works well. One needs to write code from scratch to build automation. That is definitely a deterrent if we really want to do quick, dirty automation. I would not rate WorkFusion very high on their no-code, low-code paradigm. In this area, I would definitely expect them to improve.""We have had some problems in the past with the Inspector tool that looks at the elements on the screen. Replacing it or improving it is needed.""The solution is not user-friendly, this is something they should improve.""There is enhanced functionality I would like to see, things that would further enhance the user experience, deliver greater efficiencies, and further mitigate risk.""So far, we have developed only one automation using machine learning. The results were less than optimal. Part of this could be because of the use case that was selected. Overall, our experience was suboptimal. WorkFusion was an outstanding partner in terms of providing their experts for free to help us on that particular use case, but we still have a lot of things to figure out in terms of how to use its machine learning capability."

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"They do not encrypt passwords, so this is an issue with HIPAA compliance.""The solution has a very weak knowledge base.""The interface could be more user-friendly and easier to navigate.""The technical support could be better. We suffer from language barriers, as we are in Argentina.""The vendor is currently working on a solution that allows us to automatically create a process that is based on a document that we receive via email.""It's possible that they could use a stronger community for seeking guidance and help.""The documentation is not that great.""Some companies have asked for voice integration. This is likely part of the roadmap."

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"Any task that is automated needs to be very simple. This tool does not seem to handle complicated tasks very well.""I need to have more integration capabilities from this solution.""If someone was just about to start using it, it would be better if it was a bit more user-friendly in terms of understanding function references. I come from a bit of development background. To me, it all makes quite a lot of sense, but someone using it for the first time would probably battle understanding how the functions work. This might be something they could improve on. It would be really useful if it could publish data to Power BI. We like to use Power BI for our reporting, but we can't directly integrate the data across. If there was a way to automate the collection of the data and push it straight into the Power BI platform, it would be quite useful.""The tasks that can be automated are limited to Microsoft applications only.""Power Automate is too complicated - it forces you to go through extra tasks instead of streamlining your workflow.""These products have some limitations, such as the need to build some custom controls in PCF or use the JSON format.""There should be more transparency when it comes to which features accompany the pricing, as there appear to be hidden features of which I am not aware.""When compared to other workflow automation tools out there, it's just not as mature."

More Microsoft Power Automate Cons →

Pricing and Cost Advice
  • "I can't speak to pricing. It's a contract signed by upper management."
  • "We are on an annual contract to use the solution."
  • "My client is using RPA Express, which is available for them to use free of charge."
  • "One upgrade took a year to do, from the first server being built to the last bot being migrated. This was because we had to migrate all our existing bots. This is the same process and time frame that we are expecting towards the upcoming upgrade. I will end up spending half a million dollars to do an upgrade."
  • "The solution was not the cheapest, but it was also not the most expensive. Workfusion was very open to negotiating pricing and to working within the objectives of our firm."
  • "As a first-time customer who wants to engage with WorkFusion, not working for my company, then I would want to do a PoC. The cost is prohibitive because they will ask me to get infrastructure with six or seven servers. Then, you must buy a WorkFusion license to do a PoC, which is expensive. I would then have to set up a team to build the PoC and see the benefits. That is very prohibitive."
  • "We have a good deal from WorkFusion. We have an unlimited global licensing deal with WorkFusion. For us, it is a no-worry solution. We can go ahead and use it as much as possible anywhere we need it. If WorkFusion has a different kind of a deal for licensing with others, then their business decisions need to be evaluated based on that."
  • "The overall cost could come down a bit in terms of maintaining the servers. Because it can handle complicated things in big use cases, the infrastructure is also correspondingly big. It would be nice to bring that cost down."
  • More WorkFusion Pricing and Cost Advice →

  • "I like the way this solution is priced because you can buy a license, or you can buy the software outright."
  • "It comes with a package that costs approximately $20,000 USD per year."
  • "While solutions like UiPath and Blue Prism cost around $11,000-$12,000 for each license, this product costs around $7,000 and you can keep it forever."
  • More HelpSystems Automate Pricing and Cost Advice →

  • "This solution can save money when used for simple tasks specifically using only Microsoft products."
  • "There is zero licensing cost. It comes with our Microsoft Office subscription."
  • "I don't deal with the financial side. I know that we pay for a per-user license. It is probably less than $20 a user, but I am not sure about the exact figures."
  • "I am not aware of the recent pricing model, but during the time that I was using this solution is was reasonable."
  • "It is free with Office 365 subscription."
  • "The licensing cost for us at this time is between $8 and $20 per user, per month."
  • "It's more fragmented licensing, where every little thing that you add, you get an extra license cost."
  • "It is free for us. It is embedded directly in the Office package."
  • More Microsoft Power Automate Pricing and Cost Advice →

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    Answers from the Community
    Anonymous User
    reviewer1137633 - PeerSpot reviewerreviewer1137633 (RPA Lead Architect and Manager at a financial services firm with 501-1,000 employees)
    Reseller



    For any RPA tool it required have a generic /universal governance model where 


    1. sponsor or Head of RPA implementation


    2. Business analysts


    3.Architects(solution/technical)


    4.Developers ( Full stack - Build, Test and SIT)


    5.Scrum master or Sprints head or Project manager


    6. QA ( Test automation) - optional


    Above generic governance model/structure roles for handling any kind of RPA process.



    One proven way to implement centralized automation management is via a CoE. The best practices of Robotic Process Automation states that the use of bots doesn’t increase negative risks for the organization in the development of reusable solutions. The responsibilities of a Centre of Excellence will depend on the exact governance model used. The most common activities include the following:



    1. Drive RPA in the business, training teams, and increasing awareness of RPA in those.

    2. Calculate the criticality and quality of the developed solutions, ensuring the application of best practices.

    3. Monitor the operation of bots and guarantee that execution SLAs (service-level agreement) are met.

    4. Follow and report the main development stages.

    5. Guarantee the execution of established governance processes.

    6. Guarantee the continual improvement of processes and tools.



    Business Continuity Requirements:


    To have backup or disaster recovery machines for the critical RPA processes with load balancing using central orchestration in different clusters.


    For any of the RPA there is orchestration tool which handles all the initiation and processing from one location have it maintained well from risks and disasters with load balancing.


    This will helps in business continuity.



    Questions from the Community
    Top Answer:The cognitive features of this solution are good.
    Top Answer:The solution is not user-friendly, this is something they should improve.
    Top Answer:We have found the pricing to be very reasonable.
    Top Answer:We pay the licensing fees on a yearly basis. The pricing is good.
    Top Answer:The OCR needs improvement. The solution needs image recognition to integrate front-end and back-end workflows. They need… more »
    Top Answer:Yes, Attended Bots  which can run without centralized control Module. RPA Tools like Automation Anywhere, uiPath ,Power… more »
    Top Answer:Microsoft‌ ‌Power‌ ‌Automate‌ ‌is‌ ‌intuitive‌ ‌and‌ ‌easy‌ ‌to‌ ‌integrate‌ ‌and‌ ‌use.‌ ‌I‌ ‌like‌ ‌that‌ ‌there‌ ‌is‌… more »
    Top Answer:‌Neither‌ ‌solution‌ ‌requires‌ ‌any‌ ‌coding‌ ‌experience,‌ ‌and‌ ‌both‌ ‌are‌ ‌easy‌ ‌to‌ ‌use‌ ‌and‌ ‌have‌ ‌great‌… more »
    Comparisons
    Also Known As
    Automate
    Power Automate, Microsoft Flow, MS Power Automate
    Learn More
    Overview

    WorkFusion is the leading provider of Intelligent Automation solutions for Fortune 500 enterprises, banks, insurance, and financial services companies. Our AI-enabled Digital Workers augment traditional teams by performing highly skilled and decision-centric work in operations areas including customer service and onboarding, account opening and identify verification, anti–money laundering programs, and other document-intensive compliance activities. The WorkFusion Digital Workforce continually learns on the job through regular “human-in-the-loop” interactions with co-workers. Further, the WorkFusion Network, a powerful AI cloud nexus, provides shared insights, new skills, and knowledge crowdsourced from the ongoing experience of workers in multiple environments. Teams can hire our pre-configured and customizable Digital Workers or choose to build their own using the company’s AI toolsets. WorkFusion enables enterprises to increase workforce capacity, enhance customer satisfaction and ensure ongoing compliance.

    Modular dealership management system that includes service dispatching, accounts payable, vehicle merchandising, parts invoicing.

    Microsoft Flow is now Power Automate—a versatile automation platform that integrates seamlessly with hundreds of apps and services.

    Offer
    Learn more about WorkFusion
    Learn more about HelpSystems Automate
    Learn more about Microsoft Power Automate
    Sample Customers
    Deutsche Bank, Scotiabank, Bank of Montreal, LPL Financial, Carter Bank & Trust, Selective Insurance, HPE, Canadian Tire, Standard Bank, Humana, New York-Presbyterian, Houston Methodist, Six Financial
    Aldergrove Financial Group, Preferred Health Professionals, Mindbeam Technologies, First Credit Union in British Columbia, Vestcom International, Prime Liberty Benefits, University of Tampa, CNLBancshares, World Precision Instruments, BJ's Restaurants, Globe Pequot Press, Accudata Technologies, Norton Healthcare, Pacific Toxicology Laboratories
    SNCF, Air France, Avanade
    Top Industries
    REVIEWERS
    Financial Services Firm50%
    Computer Software Company22%
    Comms Service Provider6%
    Retailer6%
    VISITORS READING REVIEWS
    Computer Software Company21%
    Comms Service Provider18%
    Financial Services Firm12%
    Manufacturing Company5%
    VISITORS READING REVIEWS
    Computer Software Company23%
    Comms Service Provider16%
    Financial Services Firm8%
    Government7%
    REVIEWERS
    Manufacturing Company18%
    Computer Software Company15%
    Financial Services Firm12%
    Government9%
    VISITORS READING REVIEWS
    Computer Software Company21%
    Comms Service Provider18%
    Financial Services Firm8%
    Manufacturing Company6%
    Company Size
    REVIEWERS
    Small Business33%
    Large Enterprise67%
    VISITORS READING REVIEWS
    Small Business18%
    Midsize Enterprise14%
    Large Enterprise68%
    REVIEWERS
    Small Business60%
    Midsize Enterprise20%
    Large Enterprise20%
    VISITORS READING REVIEWS
    Small Business23%
    Midsize Enterprise18%
    Large Enterprise59%
    REVIEWERS
    Small Business30%
    Midsize Enterprise14%
    Large Enterprise56%
    VISITORS READING REVIEWS
    Small Business17%
    Midsize Enterprise14%
    Large Enterprise68%
    Buyer's Guide
    HelpSystems Automate vs. Microsoft Power Automate
    July 2022
    Find out what your peers are saying about HelpSystems Automate vs. Microsoft Power Automate and other solutions. Updated: July 2022.
    620,319 professionals have used our research since 2012.

    HelpSystems Automate is ranked 13th in Robotic Process Automation (RPA) with 8 reviews while Microsoft Power Automate is ranked 3rd in Robotic Process Automation (RPA) with 66 reviews. HelpSystems Automate is rated 7.6, while Microsoft Power Automate is rated 7.6. The top reviewer of HelpSystems Automate writes "Great technical support, with lots of features added regularly and very good scalability capabilities". On the other hand, the top reviewer of Microsoft Power Automate writes "Very user-friendly and easy to use but requires better user training at first". HelpSystems Automate is most compared with UiPath, Automation Anywhere (AA), Blue Prism, Red Hat Ansible Automation Platform and Aurea CX Process, whereas Microsoft Power Automate is most compared with UiPath, Automation Anywhere (AA), Blue Prism, WinAutomation by Softomotive and Blue Prism Cloud. See our HelpSystems Automate vs. Microsoft Power Automate report.

    See our list of best Robotic Process Automation (RPA) vendors.

    We monitor all Robotic Process Automation (RPA) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.