We performed a comparison between HeadSpin and New Relic based on real PeerSpot user reviews.
Find out in this report how the two Mobile APM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It has an interesting feature called AV box testing. A lot of companies that are in the OTT segment don't really understand what their streaming is like. They can't test for streaming quality. There are restrictions where you cannot simulate live streaming. For example, on Netflix, you can't simulate how a movie is being streamed on a remote device. That's why HeadSpin has got this AV box testing feature. It is a patented feature. They send an AV box to your location, and you can test live streaming, which is something that no other company does."
"The initial setup of HeadSpin was very easy and user-friendly. It was easy to configure and write a script."
"The technical support is really helpful because we can set up direct calls with them if we want to. We can use Zoom or Google Meet to interact with them directly, and if there is an issue in our system, they will help us by reproducing the issue in their machines and trying to figure out a solution. The support is really smooth, and we like that they're very supportive."
"The most valuable feature is that this is the first connected intelligence all-in-one platform."
"The most valuable features of the product are the performance parameters it gives us."
"The most valuable feature of HeadSpin it's the integration with other solutions. It is great. I can search for an element or do a quick debugging on the application right on HeadSpin. It's very useful."
"The most valuable feature is the New Relic APM module to deep-dive into the application, to get bottlenecks to the surface, and to improve application performance. Also, the New Relic Insights module creates a real-time dashboard on application performance to create awareness for the DevOps team."
"We like the performance of the product."
"The most valuable feature is the ability to manage the application flow."
"The deep insights, which will give you the metrics (not a high level), so we can build out at the database level where the bottleneck is. This has been pretty helpful."
"It has helped us maintain a much higher uptime than we had previously."
"We are able to drill down and see what is going on in the system."
"It offers helpful user metrics so we can learn more about the user experience."
"One valuable feature is that the synthetic alert stays open until the issue is resolved. You can actually monitor whether your system is back up."
"HeadSpin needs to improve the hardware. With the mobile, the battery life reduces and must be continuously charged."
"HeadSpin could improve on the user interface because it is very poor. The checks that are done on the iOS devices are very difficult, but for Android, it runs great. For all iOS devices, the user interface and how it interacts with the device are very poor."
"They should automate their onboarding. A lot of things are still manual. They can create a video assistant or something like that to completely automate the entire process."
"If you want to do some testing or check the devices manually or check the application in a particular device manually, it is really laggy. That's a disappointment because sometimes we would like to do manual testing when our local devices are not available."
"Support and pricing could be improved."
"Sometimes, devices go offline and some features are not functioning on some devices, specifically on iOS."
"The product has good documentation for Linux, however, their documentation for Windows is lacking substantially. It's something they need to develop."
"New Relic APM can improve the information when we dig deeper to check a problem. There should be more detailed information provided."
"Real-user monitoring would be helpful as it would help me to really understand the client-side performance of the application."
"The solution is quite expensive."
"I haven't come across any features that are lacking."
"I would like to have storage monitoring. E.g., being able to monitor SANS, specifically protocols, like NFS and CIFS metrics."
"Compared to their competitors, they are missing some features at the moment."
"New Relic APM is a good tool, and it has a database of failures, but it could use a list of customer-specific failures. New Relic APM should be able to give my company advanced analytics through AI."
HeadSpin is ranked 6th in Mobile APM with 6 reviews while New Relic is ranked 2nd in Mobile APM with 151 reviews. HeadSpin is rated 8.0, while New Relic is rated 8.6. The top reviewer of HeadSpin writes "It fulfills everything from automation to manual performance". On the other hand, the top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". HeadSpin is most compared with Perfecto, Sauce Labs, BrowserStack and pCloudy, whereas New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Azure Monitor. See our HeadSpin vs. New Relic report.
See our list of best Mobile APM vendors.
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