HCL Digital Commerce vs Sana Commerce comparison

HCLSoftware and Sana Commerce are both solutions in the eCommerce Platforms category. HCLSoftware is ranked #6 with an average rating of 6.0, while Sana Commerce is ranked #13. HCLSoftware holds a 2.5% mindshare in P, compared to Sana Commerce’s 1.6% mindshare. Additionally, 87% of HCLSoftware users are willing to recommend the solution, compared to 80% of Sana Commerce users who would recommend it.

HCL Digital Commerce

Read 8 HCL Digital Commerce reviews

1,338 Views
1,338 Comparison Views

87% willing to recommend

Sana Commerce

Read 5 Sana Commerce reviews

740 Views
740 Comparison Views

80% willing to recommend

HCL Digital Commerce

Sana Commerce

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Executive SummaryUpdated on Feb 2, 2025

HCL Digital Commerce and Sana Commerce are competitors in the digital commerce space. Sana Commerce seems to have an advantage due to its robust features and value for the price.

Features: HCL Digital Commerce offers flexible customization, powerful enterprise system integrations, and an extensive e-commerce solution. Sana Commerce focuses on ERP integration, seamless integration with Microsoft Dynamics and SAP, and real-time product availability with ERP connectivity.

Room for Improvement: HCL Digital Commerce could improve by simplifying its complex deployment, enhancing the user interface, and reducing initial costs. Sana Commerce could expand beyond ERP-centric solutions, enhance customization options, and improve third-party integrations.

Ease of Deployment and Customer Service: HCL Digital Commerce's deployment is complex but suitable for extensive customization, while Sana Commerce offers a simpler, ERP-aligned deployment for quicker implementation. Both provide robust customer support, with Sana specializing in ERP solutions.

Pricing and ROI: HCL Digital Commerce has a higher upfront investment due to customization capabilities, leading to potential long-term ROI. Sana Commerce presents competitive initial pricing and quicker ROI by focusing on ERP integration simplification.

To learn more, read our detailed HCL Digital Commerce vs. Sana Commerce Report (Updated: April 2026).

Buyer's Guide

HCL Digital Commerce vs. Sana Commerce

April 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

HCL Digital Commerce

Ranking in eCommerce Platforms

6th

Average Rating

7.4

Reviews Sentiment

6.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Sana Commerce

Ranking in eCommerce Platforms

13th

Average Rating

8.2

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of May 2026, in the eCommerce Platforms category, the mindshare of HCL Digital Commerce is 2.5%, down from 6.2% compared to the previous year. The mindshare of Sana Commerce is 1.6%, up from 1.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

eCommerce Platforms Mindshare Distribution
Product	Mindshare (%)
HCL Digital Commerce	2.5%
Sana Commerce	1.6%
Other	95.9%

eCommerce Platforms

Featured Reviews

Nirav Patel

Senior QA Engineer at a tech vendor with 1,001-5,000 employees

Unified complex B2B commerce has streamlined workflows and now supports faster global ordering

While there are no specific pain points, HCL Digital Commerce's complexity does require a unique architecture, and it would be beneficial to have an integrated architecture that simplifies end-user integration with other AWS cloud services. Additionally, an improvement in speed would be advantageous; for example, if orders could be processed within a minute instead of three to four minutes, we could boost selling time.Optimizing for sales productivity to minimize processing time while maximizing sales time would also be valuable. Regarding challenges, the complexity of the structure due to large product catalogs, complex pricing, multiple brands, and regional requirements does create challenges. Reducing these complexities through HCL Digital Commerce's features could streamline our operations, particularly regarding ERP, CRM, payments, security, performance, and scalability.

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Reviewer245674

ERP Enterprise Architect at a pharma/biotech company with 201-500 employees

Reduced the customer care team's time, got us new customers, and required no third-party integrations

Their support should have more in-depth knowledge about different ERP solutions that they connect to. There could also be more support about everything that is related to website management, which is not strictly related to the B2B tool. These are the things like knowing about GDPR regulations, knowing about digital consents, and in general, all the laws that go with having a website. Sometimes, we would have liked more support in that area. There could also be more features coming out on the platform, but I know they are already working on that. I know they're changing the way they manage that.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It is a very mature product, it has a lot of features, and it can also be very easily customized in order to reach goals or features that are not available, but mainly the fact that it's a very mature platform with all major features that are normally required by the clients is most valuable."

"The tool is easy to use and flexible. It is flexible enough to tailor to your requirements."

"Has all the modules needed for an order management solution."

"The promotion engine is definitively one of the highlights, facilitating precision marketing and dynamic segmentation based on shopper insights and behavior, with business users able to set up promotion and segmentation rules simply by dragging and dropping the component icons."

"It is a very mature product. It has a lot of features. It can also be very easily customized in order to reach goals or features that are not available, but mainly the fact that it's a very mature platform with all major features that are normally required by the clients is most valuable."

"HCL Digital Commerce has automated customer self-service and contract pricing, allowing approximately 80 to 90% time saving per order."

"I haven't faced any issues with the product's stability."

"The most valuable solution is that it allows you to adapt it according to the customer's needs."

More HCL Digital Commerce pros

"Eventually, when we got it up and running, the solution helped to streamline our processes for bridging our ERP and eCommerce systems."

"This product is highly customizable. We use the standard system but we have extended it quite a bit."

"For us, it is a critical thing to know that all the information is managed within ERP, there is no third-party solution, there are no interfaces, and this is, in our opinion, a critical reason for the existing success."

"We use Sana Commerce with Microsoft Dynamics on the back end and the native ERP integration works well. The fact that no third-party integrations are needed between our Sana Commerce web store and Microsoft Dynamics is important. It's one less thing to worry about when it comes to troubleshooting."

"The site saves us the time we used to spend on emails and phone calls with customers, has helped reduce manual work because we're not entering in phone orders or email orders, and has driven a 10 to 15 percent increase in new customers along with strong adoption by existing customers."

"I found it surprisingly easy from both the admin side and the customer side. The admin side has a limited set of features, but they are very well explained. They are very simple to understand. It is very easy to find out what every feature does. It is not really complicated. Sana provides an online university where you can learn everything that you need about it. When we needed to check a new feature or validate how something works, we found solid online information on their website. If there was anything that we couldn't find, or if we really couldn't understand how exactly something was working, their support was always very quick. So, it is quite easy."

"Using Sana Commerce has helped to increase customer engagement online."

"The most valuable feature is the direct ERP integration, as it allows us to provide product availability and specific pricing in real-time. Customers can also order themselves in real-time."

More Sana Commerce pros

Cons

"Lacks option to purchase individual modules."

"Their support is not amazingly good. We had a lot of trouble moving from version 8 to version 9."

"The product catalog is an area that needs improvement."

"The Product information Management is very basic, and the template for front-end coding could be improved."

"Another area of improvement is the user-friendliness of the back office stuff. This issue is still valid, and it is still a problem, but I know they are currently working on it."

"The product catalog is an area that needs improvement. It is forcing us to look and test other solutions."

"While there are no specific pain points, HCL Digital Commerce's complexity does require a unique architecture, and it would be beneficial to have an integrated architecture that simplifies end-user integration with other AWS cloud services."

"The tool has a really rigid structure, so it is not something that has the simplicity to adapt to newer environments in a fast manner."

More HCL Digital Commerce cons

"Their support should have more in-depth knowledge about different ERP solutions that they connect to."

"We also didn't realize this going into it, but there is an RQS (requirements gathering) phase, which takes about a month. After that, there is a development phase that takes another month. There are also testing and go-live. If you want to introduce any new features or functionality, it's at least a three to four-month process, possibly more, because of the way their structure works. Everything has to be customized. They are resource-challenged as well."

"There could also be more support about everything that is related to website management, which is not strictly related to the B2B tool. These are the things like knowing about GDPR regulations, knowing about digital consents, and in general, all the laws that go with having a website. Sometimes, we would have liked more support in that area."

"The performance can be improved. Sometimes, the system is really slow because of the ERP integration."

"One problem that we encounter is that it's difficult to upgrade as a result of making a large number of customer-specific adaptations."

"I think they're in demand and a little overloaded on work. Sometimes it takes a little bit of time for them to get to our work."

"If you want to introduce any new features or functionality, it's at least a three to four-month process, possibly more, because of the way their structure works."

More Sana Commerce cons

Pricing and Cost Advice

"For our companies and our users, the price is quite high."

"HCL Digital Commerce's licensing costs are annual. It is expensive."

"I believe that HCL Digital Commerce is one of the most expensive products on the market."

"Support costs are in addition to the standard licensing fees, and they vary per month, based on how much we use them. It is not very expensive."

"When we got version 9.2, it was a good price. Everything is moving to the subscription-based cloud model, and that's probably a little high when you look at the lifetime cost."

"Sana's pricing is fair. It could be more competitive. It's not so much the licensing cost, it's the additional development."

"They have a policy of a price per legal entity. So, if you are a company that operates in one country, that is, if you're just an American company, or you're just a Spanish company or just a British company, then that probably makes sense. We are a global company, and we have operations in 20 to 30 different countries. So, we are interested in implementing Sana in potentially 20 to 30 countries. Right now, the pricing model of Sana has a limitation. They are almost asking for the same price for the new country when in many cases, a new country will just be a new small rollout. That's because it is the same solution that gets implemented everywhere. So, to me, it is not the same price if you are maintaining 10 Sanas that are looking exactly the same and are working exactly the same in 10 different countries. To me, these should not cost 10 times more than one. They don't yet have a good grasp of how to manage global companies like ours. That is something we are talking to them about, and we are in discussions with them about. So, hopefully, they will learn."

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Top Industries

By visitors reading reviews

Manufacturing Company

15%

Retailer

15%

Computer Software Company

Financial Services Firm

Manufacturing Company

20%

Construction Company

18%

Educational Organization

10%

Financial Services Firm

10%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	4
Midsize Enterprise	1
Large Enterprise	5

No data available

Questions from the Community

What do you like most about HCL Digital Commerce?

I haven't faced any issues with the product's stability.

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What is your experience regarding pricing and costs for HCL Digital Commerce?

Regarding pricing, setup costs, and licensing, while I am not entirely certain of the specifics, I know that the setup and licensing costs are relatively cheaper compared to other systems.

See all answers

What needs improvement with HCL Digital Commerce?

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Comparisons

Adobe Commerce vs HCL Digital Commerce

Compared 21% of the time

SAP Commerce Cloud vs HCL Digital Commerce

Compared 21% of the time

KIBO B2B eCommerce Platform vs HCL Digital Commerce

Compared 12% of the time

Shopify vs HCL Digital Commerce

Compared 11% of the time

Salesforce Commerce Cloud vs HCL Digital Commerce

Compared 10% of the time

More HCL Digital Commerce Competitors

SAP Commerce Cloud vs Sana Commerce

Compared 39% of the time

Adobe Commerce vs Sana Commerce

Compared 32% of the time

Shopify vs Sana Commerce

Compared 17% of the time

Salesforce Commerce Cloud vs Sana Commerce

Compared 12% of the time

More Sana Commerce Competitors

Product Reports

Buyer's Guide

HCL Digital Commerce

May 2026

Download HCL Digital Commerce product report

Buyer's Guide

Sana Commerce

April 2026

Download Sana Commerce product report

Also Known As

IBM Digital Commerce, IBM WebSphere Commerce

No data available

Overview

HCL Digital Commerce offers a customizable, flexible suite for e-commerce with B2B and B2C integrations, promoting scalability and automation.

HCL Digital Commerce provides businesses with a robust platform supporting global deployments through a headless and API-first architecture. Designed for B2B commerce, it features corporate accounts, advanced promotion engines, dynamic segmentation, and automated order placement, all while reducing workforce demands. The platform's mature capabilities extend to user management, order fulfillment, and seamless integrations.

What are the key features of HCL Digital Commerce?

Customization and Flexibility: Allows personalization tailored to business needs.
Scalable Architecture: Supports global deployments with API-first approach.
B2B Commerce Support: Includes corporate accounts and contract-based pricing.
Advanced Promotion Engines: Facilitates complex marketing strategies.
Dynamic Segmentation: Enhances targeted marketing campaigns.

What benefits and ROI should you expect with HCL Digital Commerce?

Reduced Workforce Needs: Increases efficiency with automation.
Enhanced Order Fulfillment: Streamlines operations for timely delivery.
Improved B2B Integrations: Provides seamless user management experience.
Increased Sales Productivity: Boosts performance through optimized architecture.

HCL Digital Commerce is widely implemented in industries for e-commerce management, including catalog and pricing strategies. Its architecture facilitates collaboration via cloud, adapting to mobile and web use. Particularly strong in B2B sectors, it manages complex data and high-traffic events, compatible with AWS infrastructure.

HCLSoftware

Sana Commerce provides customizable e-commerce solutions, efficiently integrating with SAP and Microsoft Dynamics for B2B and B2C environments, enhancing user experience through its user-friendly interface and real-time data access.

Sana Commerce's platform specializes in high customizability and seamless ERP integration, offering efficient cross-selling capabilities and visibility controls for customer-specific views. Clients benefit from real-time product availability and pricing, streamlined order handling, and maintaining catalogs. Although upgrades can be complex due to specific adaptations, comprehensive online resources and responsive support enhance user interaction. Communication with support teams is effective, although there is room for improved ERP knowledge and global capabilities, particularly for multinational corporations.

What are the key features of Sana Commerce?

ERP Integration: Seamlessly integrates with SAP and Microsoft Dynamics.
User-Friendly Interface: Simplifies administration and management.
Cross-Selling Capabilities: Enhances sales opportunities across platforms.
Customer-Specific Views: Tailors assortment views per customer needs.
Real-Time Data: Provides current product availability and pricing.

What benefits do users typically mention?

Cost-Quality Ratio: Offers a balance of price and functionality.
Efficient Communication: Provides effective support and interaction.
Resource Access: Supplies comprehensive online resources.
Order Management: Streamlines handling of orders and catalog management.

In retail and distribution, Sana Commerce aids in automating processes by linking product databases with images and supporting self-service operations on Azure. Its ERP integration capabilities cater to both large and small customers, helping companies manage catalogs and orders efficiently.

Sana Commerce

Sample Customers

CEWE, J.J. Keller, Shop.ca, 360training.com, Bon-Ton, HH Gregg, Dahl Sverige AB, Terranova, Lindt

Akzo Nobel B.V., Atkins, Century Martial Arts, Forbo Flooring Systems, Michelin Group, Ravensburger AG Learn more about our customers.

Buyer's Guide

HCL Digital Commerce vs. Sana Commerce

April 2026

Free Report: HCL Digital Commerce vs. Sana Commerce

Find out what your peers are saying about HCL Digital Commerce vs. Sana Commerce and other solutions. Updated: April 2026.

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