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GoToMeeting vs Webex vs Zoom Workplace Business comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Mindshare comparison

As of August 2025, in the Virtual Meetings category, the mindshare of GoToMeeting is 3.3%, down from 4.5% compared to the previous year. The mindshare of Webex is 15.1%, down from 15.3% compared to the previous year. The mindshare of Zoom Workplace Business is 11.4%, down from 12.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Virtual Meetings
 

Featured Reviews

Steve Abshire - PeerSpot reviewer
It features low latency, which is crucial because everybody is using VPN to connect to their PCs at work.
Using GoToMeeting in a meeting-sized conference room is kind of a letdown. The camera is supposed to track the speaker and focus on that person so that they can be on the screen. That feature rarely worked. We tested it thoroughly, so maybe it was an issue with the size of the conference room. It may not be suitable for large conference rooms.
Wajid Khattak - PeerSpot reviewer
Easy to use, enables remote meetings, and saves time and money
We deployed the product in our headquarters and connected our four plants. It enables us to meet remotely. We use the tool for remote meetings. I work in the manufacturing sector The product is easy to use. We are very comfortable with it. The video call features are compatible with different…
Luiz Kazan - PeerSpot reviewer
Utilizing versatile features for efficient personal and work meetings
Zoom offers a number of interesting and valuable features. One of the most interesting is the ability to share only audio and provide ambient music without sharing a screen. The breakout room feature is much more developed than other solutions, allowing users to stay in the same meeting and move to different rooms and back to the main room. The sharing features are great for projecting people who should be in focus. Another valuable feature is the virtual entrance, which uses a username and password recognized by the Zoom system, showing the person's full name and ID. Additionally, the use of video and a good fixed background improves visibility compared to other applications. These features differentiate Zoom from others.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The key advantage of GoToMeeting is the ability to use it without installing anything."
"The solution worked well specifically for audio meetings."
"GoToMeeting's security is very good. I've never known anybody to crash a GoToMeeting."
"We like that this solution allows us to assign separate numbers to people without having to have a physical telephone system in place."
"We can record meetings and share the screen with participants."
"Pricing is reasonable. It's not expensive. The pricing is one of the great selling points for the product."
"It's easy to set up."
"With GoToMeeting, I like that it works well for seminars and similar events. Finding a platform where multiple people can share their images, split the screen with content, and manage presentations smoothly is uncommon. It allows the presenter to handle questions, answers, and other opinions."
"The product's initial setup is easy."
"It's easy to dial the numbers and the process of connecting a call is very intuitive."
"It is user-friendly."
"Lag-free video communication and virtual meeting software which runs smoothly."
"The most noteworthy aspect of Webex is its quality, which I found satisfactory without any notable issues."
"The product's initial setup phase was very easy."
"Webex is easy to use, even for people who are just learning it."
"It allows me to conduct meetings, share files, record events, chat, and have presentations with co-workers."
"The most valuable features of Zoom are simplicity and reliability."
"Zoom is easy to set up meetings, and the features work well."
"The setup is rather simple and straightforward."
"It is very quick to get a meeting started."
"It's easy to use and at this point, it's certainly ubiquitous. It's everywhere."
"The solution is much better and more reliable than Microsoft Teams or Webex."
"Zoom helps you to share your screen and allows someone to take remote control during Zoom meetings. Compared with other platforms like Teams and Webex, it's on par."
"You don't need to be technical in order to use it."
 

Cons

"I would like to see better support for mobile devices."
"The interface is a little outdated and could be better."
"Using GoToMeeting in a meeting-sized conference room is kind of a letdown. The camera is supposed to track the speaker and focus on that person so that they can be on the screen. That feature rarely worked. We tested it thoroughly, so maybe it was an issue with the size of the conference room. It may not be suitable for large conference rooms."
"GoToMeeting is too slow, which is why we no longer use it."
"It is not so stable."
"Sometimes we'll run into issues where firewall rules aren't set correctly and won't work."
"The solution must include archive options to save the recorded meetings for future reference. The recording functionality can benefit our team by improving how meetings are recorded and shared. Previously, only admins could record meetings, sometimes leading to issues if recordings were missed or not shared properly. The recent update now allows hosting GoToMeeting sessions with the ability to delegate recording rights to other team members."
"In addition to the features it already has, I think GoToMeeting should also have additional features that are not present at the moment."
"There were some latency issues that could have been addressed if they had a data center in our location, e.g. the African region."
"This service could be improved by implementing integration with Microsoft platforms. If you are on a call with Webex, you can get a call from Teams or Skype for Business without receiving any indication."
"Greater visibility beyond infrastructure metrics would be beneficial. We could leverage insights into business performance indicators as well. I believe that incorporating more predictive capabilities into Webex for the next version would be beneficial."
"Although we utilize it for team collaboration, it's not very efficient. Most people don't bother turning on their video during meetings. We feel stuck in the past, relying on outdated technology."
"The GUI of Webex should be improved. The connectivity for putting people inside the meetings or entering meetings is to be improved."
"Cisco could maybe make Webex more integrated and compatible with other platforms."
"It would be better if it were more secure. I do expect Webex to keep up with hackers and their latest techniques."
"The solution could improve by adding a survey or form feature to show for the users to be able to vote or answer any questions."
"I like to see the whole screen and sometimes, it is difficult to hide the speaker's picture or my own picture from the forefront of the Zoom screen."
"Zoom often does fixes or checks the vulnerability of their solution. However, they could increase security."
"The only limitation in Zoom is related to the time limit for a call, which is about 40 minutes."
"Zoom security could be improved."
"Sound is not an issue, however, with video I've always had issues when using the free service."
"Additional end-user features like polling would be beneficial."
"The price must be improved."
"Zoom could improve its security. I heard they had a breach the last time."
 

Pricing and Cost Advice

"Negotiate for discounts."
"It is a little expensive although now, with the competition from Zoom and other products, they have lowered their prices and it is better."
"GoToMeeting is a little bit expensive compared to other products."
"For me, there is no licensing fee."
"Webex is expensive, especially compared to Zoom or Google."
"There are no licensing fees."
"The tool is expensive."
"We paid for our Webex license as a bundle."
"We purchase the product's yearly license. It is expensive."
"The pricing of this solution is fine and I am satisfied with it."
"You can opt for yearly licensing with Webex."
"For personal use, I use the free version of Zoom, so I haven't paid anything."
"I am using the free version."
"Zoom can be used for free."
"The annual price of approximately $200 for the solution is reasonable."
"We have an account but we are also using the free version."
"The price of Zoom is a bit expensive."
"The cost of Zoom is approximately $150 USD annually."
"Zoom has a less expensive subscription than other solutions such as Cisco Webex."
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Top Industries

By visitors reading reviews
No data available
Government
13%
Computer Software Company
12%
Manufacturing Company
11%
Financial Services Firm
7%
University
14%
Performing Arts
12%
Educational Organization
11%
Computer Software Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What needs improvement with GoToMeeting?
The solution must include archive options to save the recorded meetings for future reference. The recording functiona...
What is your primary use case for GoToMeeting?
I use the solution when someone is comfortable using it, and I recommend using it.
What do you like most about Webex?
Webex improved our overall team collaboration.
What is your experience regarding pricing and costs for Webex?
Webex is expensive. If it weren't that expensive, we would probably use it for all our telecommunication needs, not j...
What needs improvement with Webex?
I would appreciate improvements in communication stability and performance. Sometimes we experience a poor communicat...
LucidChart vs LucidSpark for brainstorming sessions over Zoom
Hi @Krista Thompson ​ - Yes, LucidSpark is a much more nimble and, in some ways, user-friendly tool than LucidChart. ...
What is your experience regarding pricing and costs for Zoom?
Zoom offers a free version for up to forty minutes.
 

Also Known As

No data available
Cisco Spark
No data available
 

Overview

 

Sample Customers

AAPT, ACD Groupe, Addison Fire, Avigilon Corporation, Basic Industries Ltd., Bitdefender, Branson School Online, Budd Van Lines, Business Fitness, Business Wire
Seagate Technology, Kohn Pedersen Fox, World Vision International, Glen Raven, University of Notre Dame, CEV Multimedia, The Food Group, LUMEDX, California Baptist University, and Georgetown University Law Center.
Fortinet, Veeva, Proofpoint, Box, Ticketmaster, Trend Micro, Caesars Entertainment, Santa Clara University, Pandora, Stanford Continuing Studies
Find out what your peers are saying about Zoom Video Communications, Cisco, Microsoft and others in Virtual Meetings. Updated: July 2025.
865,295 professionals have used our research since 2012.