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Polycom RealPresence Desktop and Google Hangouts are products in the video conferencing category. Google Hangouts generally has the upper hand in integration within the Google ecosystem, making it more appealing for businesses leveraging Google services.
Features: Polycom RealPresence Desktop offers high-definition video and audio quality, extensive security measures, and strong enterprise-level support. Google Hangouts provides real-time collaboration tools integrated with Google applications, ease of use, and seamless accessibility within Google's platform.
Ease of Deployment and Customer Service: Polycom RealPresence Desktop requires detailed configuration ideal for enterprise settings, supported by robust corporate-focused assistance. Google Hangouts benefits from straightforward deployment via Google Workspace with user-friendly support through comprehensive online resources.
Pricing and ROI: Polycom RealPresence Desktop involves higher initial costs, designed for enterprises seeking long-term ROI. Google Hangouts offers a cost-effective solution for organizations already utilizing Google's infrastructure, minimizing additional investments. Polycom requires a higher upfront investment for its security and support, while Google Hangouts provides an economical approach to effective communication solutions.

| Company Size | Count |
|---|---|
| Small Business | 28 |
| Midsize Enterprise | 16 |
| Large Enterprise | 18 |
Google Hangouts [EOL] offered a versatile communication platform with features like screen sharing, Google Suite integration, and reliable performance, enabling flexible meetings without time limits and a seamless intuitive experience for users.
Google Hangouts [EOL] provided an effective tool for both personal and professional communication, enhancing virtual meetings through superior audio and video quality, easy scheduling, and scalability. Integrated with Google Calendar, it allowed straightforward organization of meetings with tools to enhance collaboration, including transcriptions and AI capabilities for note summarization. However, room for improvement included better integration with other platforms like Zoom and Microsoft Teams, as well as enhancing features like screen sharing and participant interaction options such as virtual whiteboards and audio sharing.
What are the key features?In education, Google Hangouts [EOL] supported remote teaching and collaboration, while businesses utilized it to maintain communication and productivity across distributed teams, highlighting its role in adapting to remote work needs during the recent pandemic. Its ability to facilitate interactions anywhere made it a valuable tool across industries.
Polycom RealPresence Desktop is a powerful, enterprise-grade video chat app for PC & Mac. The video conferencing software extends communications beyond the typical conference room setting to mobile professionals. RealPresence Desktop combines quality HD video, industry-leading interoperability, and security that is both cost effective and highly scalable.
When powered by Polycom's infrastructure, customers can extend desktop collaboration value with app management, interoperability, scalability, resiliency, and multi-point calling.
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