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Google Cloud's operations suite (formerly Stackdriver) vs ServiceNow Cloud Observability comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 24, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Google Cloud's operations s...
Ranking in Application Performance Monitoring (APM) and Observability
26th
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
10
Ranking in other categories
Log Management (24th), Cloud Monitoring Software (16th)
ServiceNow Cloud Observability
Ranking in Application Performance Monitoring (APM) and Observability
42nd
Average Rating
7.6
Reviews Sentiment
6.9
Number of Reviews
5
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of July 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Google Cloud's operations suite (formerly Stackdriver) is 0.9%, down from 1.1% compared to the previous year. The mindshare of ServiceNow Cloud Observability is 0.7%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability Mindshare Distribution
ProductMindshare (%)
Google Cloud's operations suite (formerly Stackdriver)0.9%
ServiceNow Cloud Observability0.7%
Other98.4%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Anand_Patel - PeerSpot reviewer
Senior Technical Architect at T-Systems International GmbH
Offers reliable Ops Agent and logging transport feature with easy third-party integrations
As part of our company, we implemented several changes in our log analytics pattern, including the storage and procurement process. Earlier, before implementing the solution, our company was able to procure only one year of data, but later, we came to the three-year mark. Around 15-20% reduction has been witnessed in the total analytic consumption of our company. The aforementioned result was possible because the solution allowed the creation of a dashboard where factors like storage costs, proportion of logs, and logs presence in a storage bucket or Big Query can all be checked. Earlier all logs were stored in a raw storage, but currently our company is able to move logs in table bucket that contributes towards cost savings. It has default integration for all gcp services. recently managed Prometheus support gives more flexibility to organizations to remain connected with their current Prometheus setup. We leveraged integrated FinOps Hub for recommendations for our workloads and server configurations, helpd us lot in order to get maximum TCO.
Uday-Thentu - PeerSpot reviewer
Project Manager at a tech vendor with 10,001+ employees
Automation has reduced incident impact and is driving proactive self‑healing across hybrid services
ServiceNow Cloud Observability's valuable features include AI agents that can be integrated and triggered with workflows for evaluating and taking the right action in both process and technical aspects. On the process side, it ensures the right approvals are triggered. From the technical aspect, it allows integration for taking relevant action without human intervention, moving towards self-healing. The main benefit of ServiceNow Cloud Observability is real-time data, which helps us move from being reactive to more proactive. By defining and fine-tuning workflows, we were able to implement timely notification and auto-action or auto-remediations. At the same time, if anything involves additional cost or requires intervention, it helps trigger approval notifications, and once approval is received, it timely takes the action. The AI agents help define and fine-tune those workflows further.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I would tell potential users that the current version is much nicer than the previous one."
"Provides visibility into the performance uptime."
"It's easy to use."
"It has reduced the amount of time that we would take for troubleshooting."
"It has really been helpful in detecting, identifying, and troubleshooting issues with cloud services used in the organization."
"Google's technical support is very good."
"Google Stackdriver is all about activity."
"The cloud login enables us to get our logs from the different platforms that we currently use."
"The main benefit of ServiceNow Cloud Observability is real-time data, which helps us move from being reactive to more proactive."
"The solution Lightstep/ServiceNow has a couple of pretty advanced functionalities to help us investigate a deviation and help the development teams have better observability in the environment using distributed and complex services."
"The ability to create a stream based on different parameters, operation name, service name, URL, tags, and URI part, is one valuable feature."
"The UI is very intuitive."
"To a certain extent, it is possible to save on the costs of the product."
 

Cons

"It is difficult to estimate in advance how much something is going to cost."
"This solution could be improved if it offered the ability to analyze charts, such as a solution like Kibana."
"If I want to track any round-trip or breakdowns of my response times, I'm not able to get it."
"Google Stackdriver is a stable product, but there is some lagging we cannot stop."
"Operations documentation could be a bit better. It took us some time to get up and running with it."
"The logging functionality could be better."
"Lacking sufficient operations documentation."
"While we are satisfied with the overall performance, in certain cases we must add additional metrics and additional tools like Grafana and Dynatrace."
"The dashboard and graphics must be improved."
"The support team could be better. Because of the different versions of different tactics of integrating reactive code base, the documentation is not very clear if someone has to be onboard. I would rate the documentation of Lightstep a five out of ten. It could need improvement."
"The design of this solution is not very intuitive and probably could come with more friendly tips for beginners."
"In terms of licensing, users would want the product to offer them the ability to tailor the tasks offered in the solution to suit their needs."
"The cost could be reduced or lightweight agents and lightweight modules could be introduced, which would make it much easier to implement."
 

Pricing and Cost Advice

"We have a basic standard license without any additional costs."
"The cost could be lower."
"The cost of using Stackdriver depends on usage."
"The product is expensive. I rate the tool's pricing model an eight out of ten."
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Top Industries

By visitors reading reviews
Financial Services Firm
13%
Construction Company
10%
Comms Service Provider
8%
Computer Software Company
7%
Financial Services Firm
12%
Manufacturing Company
11%
Construction Company
10%
Retailer
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business2
Midsize Enterprise1
Large Enterprise9
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Google Stackdriver?
As Ops Suite, is a google product which effectively comes at zero setup cost, in order to manage your on-premises logs on onsite, it involves negligible cost for using ops agent and it also include...
What needs improvement with LightStep?
The cost could be reduced or lightweight agents and lightweight modules could be introduced, which would make it much easier to implement.
What is your primary use case for LightStep?
ServiceNow Cloud Observability's main use case is end-to-end automation starting from the trigger in the cloud. Currently, it focuses more on self-healing and understanding the complete uptime of e...
What advice do you have for others considering LightStep?
Regarding security, I unfortunately do not have much hands-on experience. My focus has been majorly on self-healing activities, but given what I have observed, it does provide a good opportunity in...
 

Also Known As

Google Stackdriver, Stackdriver, Stackdriver Monitoring, Stackdriver Logging, Google Cloud Monitoring
LightStep
 

Overview

 

Sample Customers

Uber, Batterii, Q42, Dovetail Games
InVision, Twilio, Lyft, Yext, DigitalOcean,
Find out what your peers are saying about Google Cloud's operations suite (formerly Stackdriver) vs. ServiceNow Cloud Observability and other solutions. Updated: June 2026.
902,988 professionals have used our research since 2012.