Google Cloud's operations suite (formerly Stackdriver) vs New Relic comparison

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Comparison Buyer's Guide
Executive Summary
Updated on Jun 27, 2023

We performed a comparison between New Relic and Google Cloud's operations suite (formerly Stackdriver) based on real PeerSpot user reviews in five categories. After reading all of the collected data, you can find our conclusion below.

  • Ease of Deployment: New Relic is seen as straightforward but some users require professional services. On the other hand, Google Cloud's operations suite has an easy setup process with helpful documentation and is usually handled by the DevOps team. Enabling API features is also a simple step.
  • Features: New Relic stands out for its detailed application information, customizable alerting, and versatile features. Meanwhile, Google Cloud's operations suite is praised for its cloud logging capabilities and automatic component monitoring. While both solutions are scalable and user-friendly, the valuable features differ between the two.
  • Pricing: New Relic's pricing is dependent on the number of users and features needed, resulting in some finding it costly while others find it to be fair. Additional expenses may be incurred for historical data or additional features. On the other hand, Google Cloud's operations suite has varying views on pricing and licensing, with some finding it inconvenient to only know the cost once the invoice arrives.
  • Service and Support: While some users find New Relic's customer service responsive and knowledgeable, others believe it needs improvement. On the other hand, Google Cloud's operations suite has highly regarded technical support, but some users depend on their DevOps team instead.
  • ROI: Some users are unsure of New Relic's ROI but others have seen positive outcomes. In comparison, Google Cloud's operations suite has received favorable ROI feedback.

Comparison Results: New Relic is the preferred choice over Google Cloud's operations suite due to its versatile features, accurate alerts, and end-to-end monitoring capabilities. New Relic offers more in-depth application information and transaction summaries. New Relic's straightforward pricing structure is noted as an advantage. Overall, New Relic's comprehensive features and ease of use make it the preferred choice for users.

To learn more, read our detailed Google Cloud's operations suite (formerly Stackdriver) vs. New Relic Report (Updated: September 2023).
734,678 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
"Our company has a corporate account for Google Cloud and so our systems and clusters integrate really well.""It's easy to use.""The cloud login enables us to get our logs from the different platforms that we currently use.""We find the solution to be stable.""I like the monitoring feature."

More Google Cloud's operations suite (formerly Stackdriver) Pros →

"It has helped my organization to dive deeper into the application using the APM module is very helpful.""The initial setup is straightforward. It is easy to track and easy to follow.""The most valuable features are the dashboards and tracing.""The tool's most valuable features were APM and core reliability. We get alerts whenever an anomaly is detected. The solution is very friendly.""The synthetics, alerts, and native inbuilt capabilities for monitoring the cloud with the New Relic agents have been helpful.""It has a simple initial setup.""The most valuable features of New Relic are the reports and ease of use.""The most valuable feature of New Relic is its ease of use."

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"It could be even more automated.""The product provides minimal metrics that are insufficient.""The logging functionality could be better.""It could be more stable.""This solution could be improved if it offered the ability to analyze charts, such as a solution like Kibana."

More Google Cloud's operations suite (formerly Stackdriver) Cons →

"Real-user monitoring would be helpful as it would help me to really understand the client-side performance of the application.""There were some settings we had issues with.""The UX/UI design of New Relic APM could be improved. The solution currently has some slow pages in terms of loading and viewing the pages, for example, the reports. The reports and other pages take a long time to load.""Documentation could be improved in New Relic APM, so users would have more clarity on configuring the dashboard. If New Relic gave better guidelines, users would find it easier to understand the metrics and features of New Relic APM. Another area for improvement is integration with Kubernetes. Currently, the process isn't user-friendly. It's challenging and lacks documentation for users to understand how to integrate New Relic APM with Kubernetes quickly. With multiple levels of Kubernetes dockers and other DBs on different clouds, it's tricky to gather all into New Relic APM on a single dashboard. What I'd like to see in the next version of New Relic APM is a single dashboard where you can easily view which applications fall under specific APMs. If there's a search feature where you can type in a keyword to find out if an APM is related to a particular application, that would be great.""One thing I'd like to see in any APM, especially New Relic, is the ability to use distributed transactions. When one microservice calls another, it calls another database and microservice. The entire data visualization layer will not be able to correlate from one microservice from end to end and return on that path. Distributed transactions would be a great addition that would make life simpler. Unfortunately, no APM has that end-to-end capability.""The initial setup can be made easier. Like Mixpanel, New Relic can also have a step-by-step guide for the setup process.""Some AIOps are missing in New Relic APS, and I would like to see more features in this area.""It is very difficult to award the service level cycles at an endpoint level."

More New Relic Cons →

Pricing and Cost Advice
  • "We have a basic standard license without any additional costs."
  • More Google Cloud's operations suite (formerly Stackdriver) Pricing and Cost Advice →

  • "The price of the solution could be less expensive. You have to pay a lot for each user. There is an additional cost for extra features."
  • "This is an expensive tool."
  • "The price of New Relic APM could be less expensive. We are using the New Relic APM pro account and it is more costly. When compared to competitors the solution's pricing should be much more realistic."
  • "If I remember it correctly, the pricing was based on the core, and the monthly subscription used to cost us $1,500 or $2,000. We had pre-prod and production services. Costing was different for pre-prod and production. For pre-prod, it was 40% less than the production service cost. It was a combined package."
  • "This solution required a license and it is better than some other competitors."
  • "The solution is less expensive than AppNeta."
  • "We feel it's a little bit pricey."
  • "The pricing is fine."
  • More New Relic Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:It could be even more automated. For instance, the moment you deploy something, the monitoring can be there for everything. You will just have to launch or click the console in the morning, and then… more »
    Top Answer:There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra… more »
    Top Answer:It allows the restriction of privileges and control of users.
    Top Answer:The solution only supports the cloud platform and not on-premises. Therefore, they should assess supporting the licensing on-premises as well.
    Average Words per Review
    Average Words per Review
    Also Known As
    Google Stackdriver, Stackdriver Monitoring, Stackdriver Logging, Google Cloud Monitoring
    New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
    Learn More

    Real-time log management and analysis

    Cloud Logging is a fully managed service that performs at scale and can ingest application and platform log data, as well as custom log data from GKE environments, VMs, and other services inside and outside of Google Cloud. Get advanced performance, troubleshooting, security, and business insights with Log Analytics, integrating the power of BigQuery into Cloud Logging.

    Built-in metrics observability at scale

    Cloud Monitoring provides visibility into the performance, uptime, and overall health of cloud-powered applications. Collect metrics, events, and metadata from Google Cloud services, hosted uptime probes, application instrumentation, and a variety of common application components. Visualize this data on charts and dashboards and create alerts so you are notified when metrics are outside of expected ranges.

    Stand-alone managed service for running and scaling Prometheus

    Managed Service for Prometheus is a fully managed Prometheus-compatible monitoring solution, built on top of the same globally scalable data store as Cloud Monitoring. Keep your existing visualization, analysis, and alerting services, as this data can be queried with PromQL or Cloud Monitoring.

    Monitor and improve your application's performance

    Application Performance Management (APM) combines the monitoring and troubleshooting capabilities of Cloud Logging and Cloud Monitoring with Cloud Trace and Cloud Profiler to help you reduce latency and cost so you can run more efficient applications.

    New Relic is a versatile tool that can be customized to fit the needs of different organizations. Its primary use cases include performance monitoring, time series analysis, infrastructure monitoring, synthetic monitoring of APIs, and providing insight into UI performance. New Relic APM is a popular application monitoring tool that provides in-depth observability of an application's performance, including database queries, website response times, and page load times. 

    The solution provides clear information and a complete picture of what is happening in the organization's system, allowing for easy monitoring of servers and providing value in code detection and resolution and user experience metrics.

    Learn more about Google Cloud's operations suite (formerly Stackdriver)
    Learn more about New Relic
    Sample Customers
    Uber, Batterii, Q42, Dovetail Games
    World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
    Top Industries
    Comms Service Provider29%
    Financial Services Firm29%
    Energy/Utilities Company14%
    Manufacturing Company14%
    Financial Services Firm17%
    Computer Software Company17%
    Manufacturing Company8%
    Comms Service Provider7%
    Financial Services Firm24%
    Computer Software Company16%
    Media Company9%
    Educational Organization29%
    Financial Services Firm14%
    Computer Software Company11%
    Manufacturing Company5%
    Company Size
    Small Business20%
    Midsize Enterprise10%
    Large Enterprise70%
    Small Business17%
    Midsize Enterprise12%
    Large Enterprise71%
    Small Business35%
    Midsize Enterprise29%
    Large Enterprise35%
    Small Business14%
    Midsize Enterprise36%
    Large Enterprise50%
    Buyer's Guide
    Google Cloud's operations suite (formerly Stackdriver) vs. New Relic
    September 2023
    Find out what your peers are saying about Google Cloud's operations suite (formerly Stackdriver) vs. New Relic and other solutions. Updated: September 2023.
    734,678 professionals have used our research since 2012.

    Google Cloud's operations suite (formerly Stackdriver) is ranked 20th in Application Performance Monitoring (APM) and Observability with 5 reviews while New Relic is ranked 3rd in Application Performance Monitoring (APM) and Observability with 34 reviews. Google Cloud's operations suite (formerly Stackdriver) is rated 7.8, while New Relic is rated 8.2. The top reviewer of Google Cloud's operations suite (formerly Stackdriver) writes "Good logging and tracing but does need more profiling capabilities". On the other hand, the top reviewer of New Relic writes "Provides a complete picture of what's happening and has an accurate alert mechanism". Google Cloud's operations suite (formerly Stackdriver) is most compared with AWS X-Ray, Datadog, Azure Monitor, Grafana and Prometheus, whereas New Relic is most compared with Dynatrace, Datadog, Azure Monitor, Elastic Observability and Zabbix. See our Google Cloud's operations suite (formerly Stackdriver) vs. New Relic report.

    See our list of best Application Performance Monitoring (APM) and Observability vendors.

    We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.