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Genesys Cloud vs Pega CRM comparison

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5,498 views|4,878 comparisons
Pega Logo
913 views|806 comparisons
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Questions from the Community
Top Answer:Our organization ran comparison tests to determine whether the Genesys Cloud or Amazon Connect contact center management software was the better fit for us. We decided to go with Genesys Cloud… more »
Top Answer:It also reduces the duration per call, and it ensures a first time resolution of the issue.
Top Answer:For many of the clients, they have a separate system or separate layer of UI and a separate layer of the business rules engine, which Pega has taken care of in the recent releases. The performance is… more »
Top Answer:The Pega CRM use case is end-to-end. You have a customer center where people are reaching out for their self-service portal, self-service request, or some change requests in their account, or they… more »
Ranking
1st
Views
5,498
Comparisons
4,878
Reviews
0
Average Words per Review
0
Rating
N/A
Views
913
Comparisons
806
Reviews
1
Average Words per Review
727
Rating
9.0
Comparisons
Also Known As
Genesys PureCloud, Genesys, Genesys Customer Interaction Management Platform, Interactive Intelligence PureCloud
Chordiant
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Pega
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Overview
Genesys, the world’s #1 Customer Experience Platform, empowers companies to create exceptional omnichannel experiences, journeys and relationships. For over 25 years, we have put the customer at the center of all we do, and we passionately believe that great customer engagement drives great business outcomes. Genesys is trusted by over 4,700 customers in 120 countries, to orchestrate 25 billion contact center interactions per year in the cloud and on premises. From 1 to 100,000+ seats, we are addressing the needs of small, mid-size and large enterprises with flexible deployment models. Genesys has three new Contact Center solutions to choose from: Premier Edition for small to mid-sized Contact Centers, Business Edition for mid-sized Contact Centers, and Enterprise Edition for large Contact Centers.
Pega BPM streamlines your operations so you can reduce costs and improve business agility. Pega is recognized by leading analyst firms as the most comprehensive and unified BPM platform.
Offer
Learn more about Genesys Cloud
Learn more about Pega CRM
Sample Customers
Vodacom, British Telecom (BT), Marketo, Etisalat, Deutsche Telekom, AstraZeneca, Red Hat, DNB, UBI Banca, ICICI Bank, esri, Swedbank, Swisscom, Marks & Spencer, Banco de Chile, Princeton University, Overstock, Procter & Gamble (P&G), elong, Emirates, Vodafone, Ticketmaster
The State of Maine, Aegis, Aegon, AIG Japan, ING
Top Industries
VISITORS READING REVIEWS
Computer Software Company26%
Comms Service Provider14%
Financial Services Firm8%
Media Company7%
VISITORS READING REVIEWS
Computer Software Company37%
Comms Service Provider16%
Financial Services Firm11%
Energy/Utilities Company9%
Company Size
VISITORS READING REVIEWS
Small Business15%
Midsize Enterprise14%
Large Enterprise71%
VISITORS READING REVIEWS
Small Business17%
Midsize Enterprise12%
Large Enterprise71%

Genesys Cloud is ranked 1st in Contact Center Platforms while Pega CRM is ranked 2nd in CRM Customer Engagement Centers with 1 review. Genesys Cloud is rated 0.0, while Pega CRM is rated 9.0. On the other hand, the top reviewer of Pega CRM writes "End-to-end solution that reduces duration of call times and ensures first time resolution of issues". Genesys Cloud is most compared with Amazon Connect, Cisco Contact Center Enterprise, Cisco CCX, Genesys PureConnect and 8x8 Contact Center, whereas Pega CRM is most compared with Microsoft Dynamics CRM, Salesforce Sales Cloud, Siebel CRM, TalkDesk and Pega Robotic Process Automation.

We monitor all Contact Center Platforms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.