Google Workspace vs IceWarp comparison

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Google Workspace

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Executive SummaryUpdated on Apr 6, 2025

Google Workspace and IceWarp compete in the productivity and collaboration tools category. Google Workspace has the upper hand with superior document collaboration and wider platform integration.

Features: Google Workspace offers a comprehensive suite including Gmail, Calendar, and Drive, which enhances collaboration. It integrates well with Android and Google Chrome, providing multi-factor authentication and scalability for small businesses. IceWarp offers cost-effective cross-platform communication solutions, excels in chat and email management, and provides integration with Outlook Sync, yet its document collaboration tools are not as robust as Google Workspace's.

Room for Improvement: Google Workspace faces challenges integrating into traditional email clients, slow performance, and interoperability issues with Microsoft Office; users have also raised concerns about pricing, security, storage limits, and offline capability. IceWarp needs to enhance security, improve technical support, integrate better with mobile platforms, and refine its user management and documentation systems.

Ease of Deployment and Customer Service: Google Workspace's public cloud setup is user-friendly, well-supported through forums and emails, but lacks direct personal support and is sometimes considered average. IceWarp can be deployed in hybrid and private clouds; however, its documentation is complicated and requires user familiarity, and its customer support speed and accessibility need improvement.

Pricing and ROI: Google Workspace offers various pricing plans but is seen as expensive, though it provides a good ROI through streamlined operations and productivity. IceWarp is recognized for competitive pricing, offering good value for storage and features but may lag behind in service quality compared to Google Workspace and Microsoft 365.

To learn more, read our detailed Google Workspace vs. IceWarp Report (Updated: April 2025).

Google Workspace vs. IceWarp

April 2025

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Helped 852,764 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Google Workspace

Ranking in Email Applications

1st

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

102

Ranking in other categories

Wireless Email (2nd), Cloud Storage (6th), Content Collaboration Platforms (3rd)

IceWarp

Ranking in Email Applications

7th

Average Rating

8.4

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of May 2025, in the Email Applications category, the mindshare of Google Workspace is 22.2%, down from 24.0% compared to the previous year. The mindshare of IceWarp is 5.3%, down from 6.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Email Applications

Featured Reviews

Sunil-Nair

IT Manager at Universal Carpets & Rugs

Email collaboration and accessibility have improved team productivity

The valuable features include the email service, email updates, and Google Drive. People are given email access to Google Drive. The team can share manual files and work accordingly. They can access different teams from anywhere, collectively putting files, sharing them, and managing them. Additionally, the manufacturing product does not require any downgrades. It works fine and continuously for the last three or four years. Users can access their emails from anywhere in their browser without a laptop or can directly access from Gmail. This is helpful for salespeople.

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AvinashLotke

Delivery Head at Team Computers

Useful for collaboration and storage but improvement is needed in API integration

The solution has traditional SSL integration, SAML, and Federation Services. In its latest version, it added SAML integration. However, it needs to work on API integration, especially for dashboards or integration with SAP for log and data system management. It doesn't yet have the kind of API that Google and Microsoft provide for synchronizing users with Active Directory. I think IceWarp needs to improve in a few areas. They have two types of admin consoles - a web-based one and a remote one. I'd like to see these combined into a single web-based admin console. The log reading and information system also needs improvement. The current way of showing incoming and outgoing logs isn't very clear. For new users, it's hard to understand these logs, especially compared to Office 365 and other systems with easier-to-read logs. They should also add an export option to get all logs with a single click whenever we need them.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution is very stable."

"The most beneficial feature is Gmail, which we use extensively."

"The solution offers a workflow where we can collaborate and share documents. Its most valuable features are Gmail and Google Drive. Google Drive is great for file collaboration. It improves productivity. The product is on the cloud; we don't have to connect to the office through a VPN."

"In terms of email, I could probably do the same things with other programs, however, I find 90% of my usage is Gmail."

"Google Chat is the most valuable feature of the solution."

"Easy-to-build forms are allowing me to get feedback and information from my internal teams as well as from the customers very efficiently with the result data in structured manner."

"The most valuable feature of Google Workspace is its ease of use and stability."

"There are several online forums and a lot of support materials online."

More Google Workspace pros

"The solution's voice services work well for our company."

"The most valuable feature of IceWarp is the chat rooms and file-sharing, they are useful. It is convenient that everything is in one place. You can easily share and collaborate documents, making the program's unity a significant advantage."

"The solution has a very good log-in to the UI when compared to other solutions."

"It's scalable and stable."

"The product is used very extensively in my company since we have around 1,500 users using it. Also, there is no requirement for any administrators to manage the product by the people who own the solution."

"The TeamChat feature has been really good for our email management. It lets us collaborate, share files, and invite guests like Google Spaces or Microsoft Teams. I like the two-factor authentication for security. However, they need to improve their document collaboration tools, as their Word, Excel, and PowerPoint features are basic compared to Microsoft and Google."

"The solution is easy to manage and includes features such as smart documents and the archiving of user data."

"The groupware module is the most valuable feature."

More IceWarp pros

Cons

"I talked with G Suite recently because my G Suite has a temporary block. I communicated with the G Suite representative or Google representative, and he told me that I sent a lot of emails, so my email was temporarily blocked. But I know I have not sent more than 500 emails daily to reach the limit. I sent only 5,200 emails, but unfortunately, my G Suite account was temporarily blocked for 24 hours, and then he resolved it. I think they need to improve G Suite because this temporary block is not fair."

"We use Zoom most of the time for official meetings, and we use Google Meet only for internal meetings. I would like to get an improvised Google Meet. It would be good if they can make Google Meet more clear in communication and more scalable like Zoom."

"The price could be reduced."

"The solution could improve by having more frequent updates."

"I am not a big fan of how Gmail organizes the mail. I find it complicated to see which mail from which users send at which date. Especially if there is a lot."

"The user interface, especially on Google Drive, could be better."

"G Suite is not as powerful as Microsoft Office Suite, so sometimes we have to change to Excel and PowerPoint."

"Google Workspace doesn't have some of the Excel and PowerPoint presentation functions you get with Microsoft Office."

More Google Workspace cons

"Although the documentation is extensive and in depth, you must familiarize yourself with it before taking full advantage of the product."

"Support should be improved. Most of the time, the queries are not resolved within the SLA."

"The exchange compatibility mode is rather limited. Their technical support can also be better. They only provide online support, and there should be some option for escalating."

"Although it is not a tool, video conferencing should be scalable and operate in a professional and efficient way."

"I would like to have a trial for mobile applications and more documentation similar to Google Drive with mobile applications."

"The solution needs improvements in security, particularly regarding document management."

"With multiple databases for VOIP, chat and web IMAP, maintenance is cumbersome."

"The tool's configuration capabilities are not straightforward. Apart from that, if I want to archive emails into a vault so that they can be retrieved again later, the integration doesn't work, and IceWarp crashes."

More IceWarp cons

Pricing and Cost Advice

"We receive value for the price that we pay."

"The pricing is very high, although I cannot tell if this is the result of the Indian vendors artificially inflating it."

"Traffic management tools may be required for larger setups and should be included in any pricing calculations."

"It's about $8.30 up a user per month."

"The price of Google Workspace is reasonable. I pay less than 100 a month."

"The pricing is reasonable."

"The price of G Suite Enterprise is reasonable compared to HotSpot. I'm not going to say G Suite Enterprise is affordable. It's valuable, you find value in paying your gas bill or your electricity bill, because of what it allows you to do."

"The pricing is comparable, it's pretty decent."

More Google Workspace pricing and cost advice

"I would rate the pricing and eight out of ten."

"Pricing and licensing is very competitive and in some cases, cheap."

"Costs far less than other solutions."

"It is definitely one of the lowest price solutions."

"There are various licensing plans available based on geographic zone."

"Our licensing is on a yearly basis. There were no additional costs."

"The license is based on the number of users."

"The solution is inexpensive which is its main benefit."

More IceWarp pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

14%

Financial Services Firm

Educational Organization

Comms Service Provider

Computer Software Company

18%

Comms Service Provider

10%

Manufacturing Company

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Google Workspace?

Easy-to-build forms are allowing me to get feedback and information from my internal teams as well as from the customers very efficiently with the result data in structured manner.

What is your experience regarding pricing and costs for Google Workspace?

The pricing for Google Workspace is moderate. I would rate it a five out of ten, indicating it is neither cheap nor expensive. The current cost is approximately seven to ten euros per user per mont...

What needs improvement with Google Workspace?

I do not have any major suggestions for improvement. However, while the security functionalities are similar to those in competitors like Active Directory, they could be optimized for stronger secu...

What do you like most about IceWarp?

It's scalable and stable.

What is your experience regarding pricing and costs for IceWarp?

IceWarp was very cost-effective, offering services at a significantly lower cost than Google, which was appealing for our organization.

What needs improvement with IceWarp?

The solution needs improvements in security, particularly regarding document management. Users currently have the rights to delete smart documents, which poses a challenge for administrators. A mor...

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Product Reports

Download Google Workspace product report

Google Workspace

May 2025

Download IceWarp product report

May 2025

Also Known As

G-Suite Enterprise, G-Suite, Google Apps for Business, G Suite Basic, G Suite Business, G-Suite Basic, G-Suite Business, Google Vault

No data available

Overview

Similar to G Suite, all Google Workspace plans provide a custom email for your business and include collaboration tools like Gmail, Calendar, Meet, Chat, Drive, Docs, Sheets, Slides, Forms, Sites, and more.

As we’ve evolved G Suite into a more integrated experience across our communication and collaboration tools, we’ve rebranded to Google Workspace to more accurately represent the product vision.

Google

IceWarp helps thousands of organizations streamline all areas of business communication and become more profitable by providing Mail Server complete with GroupWare, Calendaring and Document Management, accessible through an intuitive WebClient, simple to setup in WebAdmin. Customize with add-ons: spam and virus protection, Instant Messaging with video calls, mobile sync and more.

Sample Customers

There are over five million businesses that use Google Apps for Business worldwide. Some key customers include The Roche Group, National Geographic, American Red Cross, City of Los Angeles, Flight Centre, and Konica Minolta.

Marriott, Toyota, Sony, Wendy's, Canon