We performed a comparison between Fortra's GoAnywhere MFT and Kiteworks based on real PeerSpot user reviews.
Find out in this report how the two Managed File Transfer (MFT) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."All of it is valuable, but the most valuable would be the ability to release medical records without having a limitation for size and not having to deal with the fax machine."
"The use of this product has helped improve our organization and its ability to send or receive. It has done this by allowing us to remove any homegrown process and centralize needed actions."
"Its speed is the most valuable because every integration used to take months with old SOA tools, integration buses, and that type of stuff. Now, we do integrations in a matter of days. Security is another valuable thing because every step in the workflow has an audit trace, which is great. This also brings a lot of confidence in automating business process workflows through this type of solution."
"When users say, 'I'm building spreadsheets that I would like to be uploaded on a regular basis into the IBM i,' we are able to accommodate that request within a matter of hours rather than the days it would take to create programs to do that. That is very useful. It has eliminated several dozens of scripts for us."
"I like the organization of resources, specifically listing out all of our FTPs and having a name and description to easily organize them. I also like the scheduler. The organization and the scheduling, being able to create the folders and the jobs, have been really helpful."
"The most valuable feature of MFT is the security it provides for our data. MFT allows us to add additional authorization and passwords to any file attachments we send via email, and also to limit the number of times the recipient can download the file."
"Transactions transfer in close to real time. Sometimes it takes a little bit of time because of the volume that we have, but the transactions transfer in seconds to the external platform."
"The security and vendor management features are helpful in terms of providing access to data."
"We could see whether the customer with whom we shared a file had downloaded it, which was not available with GitHub."
"The solution can be used remotely; it's easy to upload and share files."
"I like Kiteworks or Accellion because it's continuously upgraded. I also know that it probably works with a lot of clients."
"The top two features are the two-factor authentication, which is pretty good. It's easily understood by the users. And their API is rather robust. We have numerous integrations that work off the API."
"The most valuable feature is the ability to send a large file of 30 GB in size and more. In Outlook and other email applications, you cannot send files that are larger than 20 MB. But with Kiteworks, 30 GB is transferable by default and, with the proper approval, a file of up to 100 GB can be sent. It makes file transfer very easy and smooth."
"The best part of this solution is that we can generate multiple reports about how the data is transferred and about user information or IP."
"The benefits that Kiteworks has provided to its customers in terms of data sovereignty."
"We can see when people are sending things. We can definitely see who is sending to whom. From the administrative logs, we can see who is sending to an outside entity, and those logs are retained for quite a while."
"When we restart the agent on each server, it tries to go out to the internet and it takes about a 13-minute timeout before it can move forward. Why is there a 13-minute timeout value when trying to go to the internet? ...If they could limit that timeout or give us a way to modify it so we could have a faster timeout, that would help us at least knock out a half-hour's worth of outage."
"Improvement in support or product relies on being ingenious, supportive, and listening to its customer base."
"Its user interface can be improved. The current user interface is a little basic for some of the use cases. We have to use an external component to enhance it. When we need a more appealing user interface, we use an additional component, and that works okay."
"The security could be upgraded to address novel cyberattacks. I'm not sure whether the product's security is being updated periodically."
"It would be helpful to have a way to actually have a job run without notifying the email addresses you have set up and without posting to the actual FTP... when you need to make a small change to a job that is deployed to production, and test that change, you have to go back and reset everything. It's not really a great way to test."
"The support desk has room for improvement. I keep opening tickets and they keep telling me that they're closed, but they're not resolved."
"The solution's built-in functions could be better; I want to see easier file transfers and management."
"We are a little concerned because the maximum number of open connections allowed is 200, and we are pretty much maxed out... if they expanded the number of open connections allowed, we would be better off."
"I would like to see immediate releases of fixes because now it takes at least a week. If that time span can be reduced to one day or two days, that would be very helpful for users so that things are sorted and transactions work smoothly."
"The one feature, which I have also requested directly to Kiteworks, is to have a scheduled upgrade function. Currently, one of my engineers logs in after hours for the upgrade. We're a hospital, and we're 24/7, but the primary users are seven to five. So, we log in the early evening just to push a button to tell it to do the update. It would be nice if that could be very easily scheduled."
"We have experienced a few hiccups and bugs when using the admin console and from a user perspective."
"File location could be improved."
"Kiteworks could benefit from enhancing the proposal knowledge base section, specifically regarding the type of work involved. Currently, the knowledge base seems insufficiently dedicated to this topic, making it challenging for new users to access the relevant administrative law. Improving the visual aids and providing clearer explanations could alleviate this issue."
"It could be more stable. In the next release, it would be better if it was more stable with improved performance."
"In my experience, their technical support can be a little slow."
"There is no offboarding process for end-users in Kiteworks. It's a manual process. There is no automated syncing with LDAP and checking to see if the account is still active. It's a manual process to get people out of here, which isn't the best way."
Fortra's GoAnywhere MFT is ranked 7th in Managed File Transfer (MFT) with 26 reviews while Kiteworks is ranked 6th in Managed File Transfer (MFT) with 12 reviews. Fortra's GoAnywhere MFT is rated 9.2, while Kiteworks is rated 8.8. The top reviewer of Fortra's GoAnywhere MFT writes "Key to our workflow and our workload automation strategy, helping us trade and consume files". On the other hand, the top reviewer of Kiteworks writes "A unified, secure way to share sensitive content, with no file size limitations". Fortra's GoAnywhere MFT is most compared with MOVEit, Sterling Commerce Connect:Direct, IBM Sterling File Gateway, JSCAPE by Redwood and Axway AMPLIFY Managed File Transfer, whereas Kiteworks is most compared with Sterling Commerce Connect:Direct, MOVEit, SharePoint, Cisco Secure Email Threat Defense and Box. See our Fortra's GoAnywhere MFT vs. Kiteworks report.
See our list of best Managed File Transfer (MFT) vendors.
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