ForgeRock vs SAP Customer Data Cloud comparison

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Comparison Buyer's Guide
Executive Summary

We performed a comparison between ForgeRock and SAP Customer Data Cloud based on real PeerSpot user reviews.

Find out what your peers are saying about Microsoft, Okta, ForgeRock and others in Access Management.
To learn more, read our detailed Access Management Report (Updated: November 2022).
655,113 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"Easy to navigate, handle and manage the applications.""This is a stable solution. When you do experience any issues, you will see it in your DB logs or audit logs so you can easily reach a conclusion of might be causing it.""Their access management solution, OpenAM, is most valuable because it meets the needs of a lot of users.""Even though we have very small business interests with them today, they see that we plan on growing drastically over the next two years. Therefore, we have excellent support and we are now at a point where we are not calling tech support. We pick up a phone and call the Account Manager and they'll get everything resolved for us. We don't have to queue along with everybody else and go through a long process.""ForgeRock products are customizable, and the out-of-the-box features are solid, too. I primarily use the OIDC compliance features. It's just a configuration. it's easy to set up and customize trees. We can add our own features if necessary. Banks and corporations have different standards and specific validations.""I like the way it is handling authentication and authorization.""I like the intelligent authentication feature.""We have found the identity and access management tools in the solution to be particularly useful for our organization."

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"SAP CDC is very easy to use and the best part about this tool is its documentation."

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Cons
"I think the upgrade process is sometimes a little complicated and there are failures that occur.""The user interface could be improved as it is cumbersome and outdated. It doesn't have a responsive UI.""The solution requires more simplified customization. However, part of the problem is my clients determining their own preferences. Technology can help and do many things, but you have to define your own policies to ensure that the solution or service works within those parameters. Helping customers understand their business and different processes is another issue not relating to the functionality of this solution.""We raised tickets asking for improvements, but sometimes we don't get the proper solution. They are responding, but the ticket is open for weeks and weeks. For some issues, we don't get a satisfactory solution or the solution doesn't work.""ForgeRock is an open source solution and is available to everyone but it is not freeware. If you need support, you need a subscription for ForgeRock. Many of its functionalities need to be built up with the help of a consultant.""Lacks simplified documentation within the tool that requires use of a separate portal.""We would like this solution to be developed for use with mobile applications.""In an upcoming release, the solution could improve by limiting the need to do customizations."

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"I have struggled to give different access to different users in the same application."

More SAP Customer Data Cloud Cons →

Pricing and Cost Advice
  • "We have multiple clients we are looking at right now. We are at a very small number, however, the idea and the goal is to grow. We are looking at about $100,000 and $50,000 a minimum a month cost. That'd be minimum maybe in a couple of years."
  • "Its price is comparable to other products in the market."
  • "Its licensing is on a yearly basis, but it also depends on the contract that you have with the vendor. They have multiple types of contracts. There are additional costs to the standard licensing fees. If you need some of the features, you have to pay more."
  • "The license is purchased annually per user. However, you can negotiate if you are signing for a longer period of time. When comparing this solution to others on the market it is priced fair, it is not at the top of the price range or at the bottom end."
  • "The pricing of the solution is fair but I do not have the full details."
  • More ForgeRock Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:ForgeRock is an open-source tool. You can download it directly via the browser. It's only when you want to use their extensive features, you might have to think about the pricing. ForgeRock is booming… more »
    Top Answer:ForgeRock is basically an IAM tool and we use it for access to multiple resources or applications. It's basically an identity and access management tool. We are business partners with ForgeRock and… more »
    Top Answer:We initially used ForgeRock as a trial tool to test whether we could achieve all of our requirements. It was a good strategy for us. I rate the solution eight out of 10.
    Top Answer:SAP CDC is very easy to use and the best part about this tool is its documentation.
    Top Answer:The user access and authorization features need to be improved. I have struggled to give different access to different users in the same application. It is very difficult to achieve this in CDC.
    Top Answer:Gigya is a CIAM that provides registration as a service. It can be used for setting up SSO or federated SSO between different sites. It also provides the solution for consent and preference… more »
    Ranking
    3rd
    out of 30 in Access Management
    Views
    8,621
    Comparisons
    5,850
    Reviews
    12
    Average Words per Review
    555
    Rating
    7.9
    1st
    out of 3 in Social Login
    Views
    960
    Comparisons
    733
    Reviews
    1
    Average Words per Review
    238
    Rating
    8.0
    Comparisons
    Also Known As
    ForgeRock Identity Platform, ForgeRock OpenIDM
    Gigya Customer Identity Management
    Learn More
    Overview

    ForgeRock is a comprehensive open-source identity and access management solution designed to meet the unique needs of your users and workforce. With ForgeRock you can orchestrate, manage, and secure the complete lifecycle of identities in any cloud or hybrid environment. ForgeRock allows you to set up bot detection, identity proofing, and risk-based authentication.

    With ForgeRock, you can define access policies and automate the management of the identity lifecycle all from a central, easy to use, and graphical dashboard. ForgeRock Access Management allows you to build safe authentication using options like passwordless and usernameless logins, single sign-on, biometrics, contextual analytics, and behavioral authentication. When threats appear, you can swiftly change how your users access your most sensitive applications and provide users with secure access to the applications, systems, and resources they need on demand.

    ForgeRock Benefits and Key Features

    • Elevate your security and efficiency: Consolidating your legacy systems under one single platform provides reliable, unified control over all your user identities and access-related policies. ForgeRock Access Management also supports scaling existing policies for application onto new setups.

    • Passwordless authentication: Implementing passwordless authentication is simple with ForgeRock Access Management. You can easily replace user-selected passwords with other options, such as easy multi-factor authentication, biometrics, and SSO.

    • Identity governance: ForgeRock Identity Governance is a modern, AI-driven identity governance solution. By leveraging ForgeRock generated analysis reports, you can identify and apply appropriate user access, automate high-confidence access approvals, recommend certification for low-risk accounts, and review high-risk and inappropriate user access privileges. In addition, you can grant and enforce access to systems, applications, and infrastructure according to established policies.

    Reviews from Real Users

    ForgeRock stands out among its competitors for a number of reasons. Two major ones are its robust identity and access tools and its being easy to manage and scale with one central dashboard.

    PeerSpot users note the effectiveness of these features. A technology solutions leader at an outsourcing company writes, “We need it for multiple clients, multiple implementations. Not all of them are necessarily a multi-tenant solution. We need a very versatile solution that can do a lot of work, but from a single instance that we can centralize authentications and we don't duplicate the efforts and that's where ForgeRock seems to do better.”

    Mohamed B., a cyber security consultant at a tech company, writes, "Their access management solution, OpenAM, is most valuable because it meets the needs of a lot of users. ForgeRock secured our system so that it is accessed only by authorized people, and it implemented the SSO."

    SAP's Customer Data Cloud helps grow your audience and build trusted, personalized customer relationships based on transparency and personal data control.

    Offer
    Learn more about ForgeRock
    Learn more about SAP Customer Data Cloud
    Sample Customers
    Geico, Thomson Reuters, Salesforce, McKesson, Trinet, SKY, BNP Paribas, Deloitte, Capgemini, North Western University
    Nutricia-Danone, ESI, Frontier Communications, Medialaan, Verizon Wireless, Talpa Media
    Top Industries
    REVIEWERS
    Financial Services Firm38%
    Media Company13%
    Legal Firm13%
    Outsourcing Company13%
    VISITORS READING REVIEWS
    Computer Software Company21%
    Financial Services Firm16%
    Comms Service Provider8%
    Government7%
    VISITORS READING REVIEWS
    Computer Software Company25%
    Comms Service Provider9%
    Manufacturing Company8%
    University7%
    Company Size
    REVIEWERS
    Small Business29%
    Midsize Enterprise14%
    Large Enterprise57%
    VISITORS READING REVIEWS
    Small Business17%
    Midsize Enterprise11%
    Large Enterprise71%
    VISITORS READING REVIEWS
    Small Business17%
    Midsize Enterprise9%
    Large Enterprise74%
    Buyer's Guide
    Access Management
    November 2022
    Find out what your peers are saying about Microsoft, Okta, ForgeRock and others in Access Management. Updated: November 2022.
    655,113 professionals have used our research since 2012.

    ForgeRock is ranked 3rd in Access Management with 12 reviews while SAP Customer Data Cloud is ranked 1st in Social Login with 1 review. ForgeRock is rated 8.0, while SAP Customer Data Cloud is rated 8.0. The top reviewer of ForgeRock writes "Good for multi-client setups and easy to implement but the scalability seems uncertain". On the other hand, the top reviewer of SAP Customer Data Cloud writes "Customizable, enhances security, and the Consent Management functionality is helpful". ForgeRock is most compared with Azure Active Directory (Azure AD), SailPoint IdentityIQ, Okta Workforce Identity, Auth0 and Microsoft Identity Manager, whereas SAP Customer Data Cloud is most compared with Auth0, Okta Workforce Identity, SAP Identity Management, CyberArk Privileged Access Manager and SailPoint IdentityIQ.

    We monitor all Access Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.