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ForgeRock vs SAP Customer Data Cloud comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ForgeRock
Average Rating
8.0
Reviews Sentiment
6.5
Number of Reviews
31
Ranking in other categories
Identity Management (IM) (13th), Access Management (15th), Customer Identity and Access Management (CIAM) (7th)
SAP Customer Data Cloud
Average Rating
8.0
Number of Reviews
2
Ranking in other categories
Social Login (3rd)
 

Mindshare comparison

ForgeRock and SAP Customer Data Cloud aren’t in the same category and serve different purposes. ForgeRock is designed for Access Management and holds a mindshare of 5.5%, down 6.1% compared to last year.
SAP Customer Data Cloud, on the other hand, focuses on Social Login, holds 28.6% mindshare.
Access Management Market Share Distribution
ProductMarket Share (%)
ForgeRock5.5%
Microsoft Entra ID15.8%
Okta Platform10.2%
Other68.5%
Access Management
Social Login Market Share Distribution
ProductMarket Share (%)
SAP Customer Data Cloud28.6%
LoginRadius38.1%
Akamai Identity Cloud33.3%
Social Login
 

Featured Reviews

SN
IAM engineer at a university with 10,001+ employees
Centralized identity has unified SSO, adaptive MFA, and risk-based access for web applications
ForgeRock is very powerful, but there are areas where it could be improved. The main area is complexity. ForgeRock is extremely flexible, but the learning curve can be steep. Authentication trees, policy configurations, and integration settings can become very complex quickly, especially for those new to the platform or in a very large organization. More simplified onboarding templates or guided configuration options could help new users significantly. Another area is the UI and administrative experience. While the platform is functionally strong, some parts of the admin console feel less refined. For example, debugging authentication flows or troubleshooting tokens sometimes requires digging into logs rather than having more visual tools built in. The deployment and operational setup could also be streamlined further. In larger-scale or cloud-native environments, containerization and CI/CD integration are very important. While ForgeRock supports this, the configuration and upgrade process can sometimes feel heavier compared to more SaaS-native identity providers.
reviewer1549194 - PeerSpot reviewer
Specialist Programmer at a tech services company with 10,001+ employees
Customizable, enhances security, and the Consent Management functionality is helpful
Gigya is a CIAM that provides registration as a service. It can be used for setting up SSO or federated SSO between different sites. It also provides the solution for consent and preference management. Screens and automated emails to customers can be highly customized, and it also provides drag…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Even though we have very small business interests with them today, they see that we plan on growing drastically over the next two years. Therefore, we have excellent support and we are now at a point where we are not calling tech support. We pick up a phone and call the Account Manager and they'll get everything resolved for us. We don't have to queue along with everybody else and go through a long process."
"We used it to implement multi-factor authentication and to improve our security posture as well as reducing the potential for attacks."
"The solution is very scalable. We have a lot of users that have been increasing over the years that we have been using it. We have approximately 20,000 users."
"We create and define the permissions and configurations for the users."
"ForgeRock has had a very positive impact on my organization, especially in terms of standardization, security posture, and operational efficiency."
"Their access management solution, OpenAM, is most valuable because it meets the needs of a lot of users."
"Easy to customize and adaptable to any environment."
"The product is easy to use in a development environment."
"SAP CDC is very easy to use and the best part about this tool is its documentation."
 

Cons

"I think the upgrade process is sometimes a little complicated and there are failures that occur."
"It should have a better user interface. Its flexibility should also be improved. It is not about simplifying; it is more about flexibility. Each company has its own requirements, and ForgeRock can provide more flexibility in terms of the use of existing modules to implement features for the customers."
"The user interface could be improved as it is cumbersome and outdated. It doesn't have a responsive UI."
"They should improve the solution by include reporting."
"ForgeRock is an open source solution and is available to everyone but it is not freeware. If you need support, you need a subscription for ForgeRock. Many of its functionalities need to be built up with the help of a consultant."
"I don't think ForgeRock directly supports integrations with Slack, making it an area where improvements are required."
"The only problem with ForgeRock is that it is derived from an open-source product, so sometimes it's a bit unstable."
"Lacks simplified documentation within the tool that requires use of a separate portal."
"I have struggled to give different access to different users in the same application."
 

Pricing and Cost Advice

"The license is purchased annually per user. However, you can negotiate if you are signing for a longer period of time. When comparing this solution to others on the market it is priced fair, it is not at the top of the price range or at the bottom end."
"The pricing of the solution is fair but I do not have the full details."
"It's a bit pricey and could be more competitive."
"We have multiple clients we are looking at right now. We are at a very small number, however, the idea and the goal is to grow. We are looking at about $100,000 and $50,000 a minimum a month cost. That'd be minimum maybe in a couple of years."
"ForgeRock's pricing is more competitive than other products."
"ForgeRock is an expensive solution."
"Its licensing is on a yearly basis, but it also depends on the contract that you have with the vendor. They have multiple types of contracts. There are additional costs to the standard licensing fees. If you need some of the features, you have to pay more."
"Its price is comparable to other products in the market."
Information not available
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Top Industries

By visitors reading reviews
Financial Services Firm
21%
Manufacturing Company
9%
Computer Software Company
8%
Insurance Company
6%
Manufacturing Company
22%
Computer Software Company
12%
Energy/Utilities Company
6%
Comms Service Provider
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business13
Midsize Enterprise4
Large Enterprise14
No data available
 

Questions from the Community

What do you like most about ForgeRock?
The most valuable features of ForgeRock are social login and data protection.
What is your experience regarding pricing and costs for ForgeRock?
Our company was considering switching back to Keycloak from ForgeRock, so as to not pay any license fees. ForgeRock also supports M-PIN and biometric features that Keycloak does not provide. My com...
What needs improvement with ForgeRock?
In the past, I saw that Splunk was integrated with a testing portal, and then it was integrated with Slack. I don't think ForgeRock directly supports integrations with Slack, making it an area wher...
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Also Known As

ForgeRock Identity Platform, ForgeRock OpenIDM
Gigya Customer Identity Management
 

Overview

 

Sample Customers

Geico, Thomson Reuters, Salesforce, McKesson, Trinet, SKY, BNP Paribas, Deloitte, Capgemini, North Western University
Nutricia-Danone, ESI, Frontier Communications, Medialaan, Verizon Wireless, Talpa Media
Find out what your peers are saying about Microsoft, Okta, Ping Identity and others in Access Management. Updated: January 2026.
882,103 professionals have used our research since 2012.