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ForgeRock vs SAP Customer Data Cloud comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Cisco Duo
Sponsored
Average Rating
8.8
Reviews Sentiment
6.7
Number of Reviews
176
Ranking in other categories
Single Sign-On (SSO) (5th), Authentication Systems (2nd), Access Management (5th), ZTNA as a Service (2nd), Cisco Security Portfolio (1st), Multi-Factor Authentication (MFA) (1st), AI Data Analysis (7th)
ForgeRock
Average Rating
8.0
Reviews Sentiment
6.5
Number of Reviews
37
Ranking in other categories
Identity Management (IM) (9th), Access Management (8th), Customer Identity and Access Management (CIAM) (6th)
SAP Customer Data Cloud
Average Rating
8.0
Number of Reviews
2
Ranking in other categories
Social Login (1st)
 

Mindshare comparison

Access Management Mindshare Distribution
ProductMindshare (%)
ForgeRock3.4%
Okta Platform11.1%
Microsoft Entra ID9.9%
Other75.6%
Access Management
Social Login Mindshare Distribution
ProductMindshare (%)
SAP Customer Data Cloud28.7%
LoginRadius32.4%
Akamai Identity Cloud23.4%
Other15.5%
Social Login
 

Featured Reviews

Charles Slaustas - PeerSpot reviewer
Information Technology Contractor at Insight global
Supports seamless authentication for users across multiple organizations and personal portals
The features I use in Cisco Duo include Duo Pushes to confirm my identity to the device, and eventually as MFA security was increased, I actually had to use exchange passcodes. Sometimes, I have to go into the site and get into Cisco Duo to retrieve the passcode, and many of them have been two-factor, where the sites send a passcode that I have to enter into Cisco Duo. It has been more of the latter. I have not seen issues with lagging or crashing on Cisco Duo's end; it was usually on the client end, often because someone set up a bad upgrade or there were connection issues with the Cisco Duo cloud through the administrative site.
SR
Software Engineer at a financial services firm with 10,001+ employees
Centralized access control has improved secure onboarding and supports strict compliance
I wish we had used ForgeRock's adaptive risk-based authentication, which allows dynamic adjustment of authentication requirements based on user behavior. This could have helped us further strengthen our security. Another hidden gem is the built-in support for custom authentication modules and scripting, which gives a great deal of flexibility to tailor authentication flows. The self-service capabilities for password resets and account recovery have been very helpful in reducing support overhead and improving user experience. Discovering and utilizing these features would have definitely made our integration even smoother and would have provided additional value for both our users and our security team. One area of improvement would be the user interface for policy and workflow configuration, which can become complex and sometimes unintuitive, especially for new administrators. A more streamlined and user-friendly UI would help reduce the learning curve. Enhanced out-of-the-box analytics and reporting would also be valuable, as our current options often require custom development or integration with external tools. While extensibility is a strength, documentation for advanced customizations and integrations could be more comprehensive and easier to follow. Improved support for seamless upgrades and backward compatibility would also help minimize downtime. In terms of performance, optimizing the platform for high concurrency environments would be beneficial, especially for organizations with large user bases or peak usage periods. Enhanced scalability features such as more granular or horizontal scaling options would provide better support for distributed deployments. For integrations, having more pre-built connectors and easy integration with modern cloud-native services would accelerate adoption. Improved monitoring and real-time health dashboards would help proactively identify and resolve performance bottlenecks.
it_user1549194 - PeerSpot reviewer
Specialist Programmer at a tech services company with 10,001+ employees
Customizable, enhances security, and the Consent Management functionality is helpful
Gigya is a CIAM that provides registration as a service. It can be used for setting up SSO or federated SSO between different sites. It also provides the solution for consent and preference management. Screens and automated emails to customers can be highly customized, and it also provides drag…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"All features of the solution are effective, particularly those involved in identifying vulnerabilities and updates."
"The feature of Cisco Duo that I prefer the most is the policies, being able to control what we need to within the policies. You can get pretty granular."
"Cisco Duo's visibility into identity-based risks has improved our ability to manage security very well."
"Cisco Duo has improved my operational efficiency and reduced costs in areas such as authentication, IT support, and security operations, as the ability to use App Push eliminated the need for text messages and additional costs for messaging, also lowering IT support costs because of the simplicity for the end-user experience."
"Everybody loves it. They feel a sense of security when they get that prompt to send them a text, or an email."
"At the moment, the ease of use is what is the best feature for me. Once it has been set up and the security can hoc to my mobile device, it's very simple to use my single sign-on, get prompted for a Duo Security, push, go to my phone, accept the push, and I'm done. It's a very simple process."
"My experience with Cisco Duo's strong security authentication system has been good; it is seamless and easy to integrate, and it is flexible."
"It provides single-pane-of-glass management, which is pretty easy and straightforward. Because we manage multiple access tiers, it allows us to essentially manage everything from one viewpoint and not have many viewpoints for the same product. This is important because it is a time and resource saver. It also saves us money."
"Flexibility in the customisation. Out-of-the-box support for almost all authentication mechanisms/products."
"We were previously using a different solution, and switched as this product provided much better, and more efficient security for our customers."
"The most valuable features of ForgeRock are social login and data protection."
"Automated provisioning and deprovisioning of users and customers, and integration into our portals for self-service, with lots of customizations possible due to the powerful API."
"The most valuable features are that it is easy to manage and it's stable."
"The solution integrates well and it is important for them to keep up with the current trends in the market quickly enough, and they have been doing a good job at it."
"The support is good and prompt."
"We never experienced any user ID, user password, or personal information being leaked because it was a very secure system that we implemented properly."
"It has enhanced the security and customer satisfaction of our customers."
"In our first year using the product we were able to save over double the cost of the product in vendor and maintenance fees."
"SAP CDC is very easy to use and the best part about this tool is its documentation."
 

Cons

"The only challenge is finding the right person sometimes. From what I've seen, being a named account is a big deal."
"The customer service is okay. However, the response time could be faster."
"We have a 24 hour timer for our Duo cookie and we would like to reduce this to a shorter time when using Duo."
"Regarding the pricing, setup costs, and licensing, I find that for some companies using Azure, they question why they should switch when they already have Microsoft Authenticator, which can make it commercially challenging when explaining why they need to transition to Cisco Duo."
"Cisco Duo is a modern product that does not support older applications, lacking backward compatibility. It should work on supporting legacy applications and legacy approaches."
"I did utilize an open-source GitHub repository that Cisco Duo had for the logs for sending off to Syslogs, but I believe that was no longer in support."
"The product could be more intuitive on the app."
"An improvement for Cisco Duo would be a simplification of the licensing model since it's quite complicated to know what's included or not, especially now as it's part of Cisco Secure User Suite, and there are many modifications happening regarding the licensing."
"I find that it's quite expensive for just an open-source system. Support is quite expensive."
"It would be better if they were available for support whenever the customer needs it, especially during migration or go-live time periods."
"Lacks simplified documentation within the tool that requires use of a separate portal."
"Similar to other products, they do have some improvement scope in the documentation part."
"I don't think ForgeRock directly supports integrations with Slack, making it an area where improvements are required."
"You have to be careful about customizing the solution, and how to sustain it across your teams."
"This solution is extensively used, but we are not happy with the performance of the product or the customizations."
"As with any complex software platform, there is a learning curve to using ForgeRock, and it may require specialized expertise to implement and manage effectively."
"I would like to see Gigya implement additional disaster recovery systems."
"The user access and authorization features need to be improved. I have struggled to give different access to different users in the same application."
 

Pricing and Cost Advice

"During testing we are allowed a certain number of licenses for free."
"The product’s pricing is reasonable."
"The licensing is very good because it does not cost a lot of money. It's affordable for all-sized customers, including enterprises. There is an additional cost for premium support."
"You pay per user when using this solution and the pricing is fair."
"The cost was reasonable. Licensing was pretty straightforward for a change."
"Cisco has the most expensive products because market leaders tend to charge a lot."
"I haven't seen it in a while, but it's at par with everything else licensing-wise."
"I only need the solution for IT staff, which makes it relatively cheap. If I deployed it for the whole company, it would be costly, so it depends on the number of users. Duo Security is affordable compared to other products in the segment."
"ForgeRock is an expensive solution."
"Its price is comparable to other products in the market."
"We have multiple clients we are looking at right now. We are at a very small number, however, the idea and the goal is to grow. We are looking at about $100,000 and $50,000 a minimum a month cost. That'd be minimum maybe in a couple of years."
"The license is purchased annually per user. However, you can negotiate if you are signing for a longer period of time. When comparing this solution to others on the market it is priced fair, it is not at the top of the price range or at the bottom end."
"The pricing of the solution is fair but I do not have the full details."
"It's a bit pricey and could be more competitive."
"Its licensing is on a yearly basis, but it also depends on the contract that you have with the vendor. They have multiple types of contracts. There are additional costs to the standard licensing fees. If you need some of the features, you have to pay more."
"ForgeRock's pricing is more competitive than other products."
Information not available
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Top Industries

By visitors reading reviews
Outsourcing Company
12%
Financial Services Firm
11%
Comms Service Provider
9%
Manufacturing Company
8%
Financial Services Firm
17%
Outsourcing Company
14%
Manufacturing Company
8%
Construction Company
5%
Manufacturing Company
13%
Comms Service Provider
8%
Computer Software Company
7%
Construction Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business66
Midsize Enterprise29
Large Enterprise93
By reviewers
Company SizeCount
Small Business15
Midsize Enterprise5
Large Enterprise18
No data available
 

Questions from the Community

How does Duo Security compare with Microsoft Authenticator?
We switched to Duo Security for identity verification. We’d been using a competitor but got the chance to evaluate Du...
What is your experience regarding pricing and costs for Duo Security?
Regarding the pricing, what actually happened was that we got the product purchased through our HQ, so the costing as...
What needs improvement with Duo Security?
I do not have a straight answer for how Cisco Duo can be improved at this time. With the implementation that we are g...
What is your experience regarding pricing and costs for ForgeRock?
The pricing, setup cost, and licensing are very straightforward, which is a good success. I appreciate that it is ver...
What needs improvement with ForgeRock?
There are some areas I want ForgeRock to improve. These areas include policy configuration, documentation clarity, UI...
What is your primary use case for ForgeRock?
I am using ForgeRock for standard support, policy configurations, and documentation clarity. The pricing, setup cost,...
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Also Known As

Duo Security
ForgeRock Identity Platform, ForgeRock OpenIDM
Gigya Customer Identity Management
 

Overview

 

Sample Customers

Information Not Available
Geico, Thomson Reuters, Salesforce, McKesson, Trinet, SKY, BNP Paribas, Deloitte, Capgemini, North Western University
Nutricia-Danone, ESI, Frontier Communications, Medialaan, Verizon Wireless, Talpa Media
Find out what your peers are saying about Microsoft, Okta, One Identity and others in Access Management. Updated: October 2026.
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