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ForgeRock vs SAP Customer Data Cloud comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Cisco Duo
Sponsored
Average Rating
8.8
Reviews Sentiment
6.9
Number of Reviews
164
Ranking in other categories
Single Sign-On (SSO) (5th), Authentication Systems (2nd), Access Management (5th), ZTNA as a Service (2nd), Cisco Security Portfolio (1st), Multi-Factor Authentication (MFA) (1st), AI Data Analysis (7th)
ForgeRock
Average Rating
8.0
Reviews Sentiment
6.5
Number of Reviews
37
Ranking in other categories
Identity Management (IM) (9th), Access Management (8th), Customer Identity and Access Management (CIAM) (6th)
SAP Customer Data Cloud
Average Rating
8.0
Number of Reviews
2
Ranking in other categories
Social Login (1st)
 

Mindshare comparison

Access Management Mindshare Distribution
ProductMindshare (%)
ForgeRock3.4%
Okta Platform11.1%
Microsoft Entra ID9.9%
Other75.6%
Access Management
Social Login Mindshare Distribution
ProductMindshare (%)
SAP Customer Data Cloud28.7%
LoginRadius32.4%
Akamai Identity Cloud23.4%
Other15.5%
Social Login
 

Featured Reviews

Charles Slaustas - PeerSpot reviewer
Information Technology Contractor at Insight global
Supports seamless authentication for users across multiple organizations and personal portals
The features I use in Cisco Duo include Duo Pushes to confirm my identity to the device, and eventually as MFA security was increased, I actually had to use exchange passcodes. Sometimes, I have to go into the site and get into Cisco Duo to retrieve the passcode, and many of them have been two-factor, where the sites send a passcode that I have to enter into Cisco Duo. It has been more of the latter. I have not seen issues with lagging or crashing on Cisco Duo's end; it was usually on the client end, often because someone set up a bad upgrade or there were connection issues with the Cisco Duo cloud through the administrative site.
SR
Software Engineer at a financial services firm with 10,001+ employees
Centralized access control has improved secure onboarding and supports strict compliance
I wish we had used ForgeRock's adaptive risk-based authentication, which allows dynamic adjustment of authentication requirements based on user behavior. This could have helped us further strengthen our security. Another hidden gem is the built-in support for custom authentication modules and scripting, which gives a great deal of flexibility to tailor authentication flows. The self-service capabilities for password resets and account recovery have been very helpful in reducing support overhead and improving user experience. Discovering and utilizing these features would have definitely made our integration even smoother and would have provided additional value for both our users and our security team. One area of improvement would be the user interface for policy and workflow configuration, which can become complex and sometimes unintuitive, especially for new administrators. A more streamlined and user-friendly UI would help reduce the learning curve. Enhanced out-of-the-box analytics and reporting would also be valuable, as our current options often require custom development or integration with external tools. While extensibility is a strength, documentation for advanced customizations and integrations could be more comprehensive and easier to follow. Improved support for seamless upgrades and backward compatibility would also help minimize downtime. In terms of performance, optimizing the platform for high concurrency environments would be beneficial, especially for organizations with large user bases or peak usage periods. Enhanced scalability features such as more granular or horizontal scaling options would provide better support for distributed deployments. For integrations, having more pre-built connectors and easy integration with modern cloud-native services would accelerate adoption. Improved monitoring and real-time health dashboards would help proactively identify and resolve performance bottlenecks.
it_user1549194 - PeerSpot reviewer
Specialist Programmer at a tech services company with 10,001+ employees
Customizable, enhances security, and the Consent Management functionality is helpful
Gigya is a CIAM that provides registration as a service. It can be used for setting up SSO or federated SSO between different sites. It also provides the solution for consent and preference management. Screens and automated emails to customers can be highly customized, and it also provides drag…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I would say Cisco Duo improved our authentication with that extra layer of security and the usability for our end users."
"Duo Security has helped remediate threats more quickly and offers security end to end."
"Cisco Duo has positively impacted our organization by improving our overall access security by adding an extra layer of protection beyond passwords."
"Compared to Cisco, the general support I experience is fantastic; I have no complaints about it."
"Right now, I do not think there is anything about Cisco Duo that I would improve; I have been happy with everything so far."
"Cisco Duo seems very scalable; in my experience, I started with a small-medium business, and in my last contracting position, it was a large one for a major worldwide airline that had hundreds of thousands of devices that could use Cisco Duo, and it scaled very well."
"The decision to choose Cisco Duo is based on the many features it offers that we did not find in other applications, and since we were already using Cisco for our other needs, it made sense not to switch to a competitor."
"Cisco Duo is so integral to our core operations that we cannot perform any task without it."
"We create and define the permissions and configurations for the users."
"I like the intelligent authentication feature."
"We have found the identity and access management tools in the solution to be particularly useful for our organization."
"Their access management solution, OpenAM, is most valuable because it meets the needs of a lot of users."
"ForgeRock is an extensive product with many functionalities and capabilities, much more than many other tools combined."
"One of the interesting projects was to use ForgeRock as software as a service for the biggest telecommunication company in Switzerland, where they used it as a service for their customers."
"My advice to those wanting to implement ForgeRock is if they are looking for a strong customizable identity management solution that strikes the balance between convenience and security then this is probably a good choice for you."
"The solution is very scalable, and we have a lot of users that have been increasing over the years that we have been using it, with approximately 20,000 users."
"SAP CDC is very easy to use and the best part about this tool is its documentation."
"In our first year using the product we were able to save over double the cost of the product in vendor and maintenance fees."
"It has enhanced the security and customer satisfaction of our customers."
 

Cons

"When we try to sell Cisco Duo for any license, sometimes customers approach us and say that Cisco Duo is expensive compared to competitors or that the features are not as good."
"For the back-end, there could be a few more security features applied."
"I think Cisco Duo can be improved by integrating it more with developer tools; there is not a lot in terms of developer tooling with respect to authenticating to command line toolsets."
"One issue I see is when the device is offline."
"Cisco Duo is definitely not doing things that others are not doing, so there is no unique selling proposition."
"There could be improvements made to the dashboards and more integration with the rest of the Cisco ecosystem."
"From an administrative standpoint, I'd love to see it be a little better at remembering a device and location so that I don't have to continually authenticate. That's pretty much it."
"My experience with Cisco Duo's strong security authentication system is that sometimes there are difficulties, and sometimes users just won't be able to log in. We have to reset their password so they can use Duo."
"A point for improvement would be to bring more of these errors to the UI for administrators to help them understand what happened and how to fix it."
"The product's support services in the French language are not free."
"In future releases, I would like to see easier integration with other solutions, like facial recognition and KYC solutions with biometric onboarding."
"The solution requires more simplified customization. However, part of the problem is my clients determining their own preferences. Technology can help and do many things, but you have to define your own policies to ensure that the solution or service works within those parameters. Helping customers understand their business and different processes is another issue not relating to the functionality of this solution."
"It should have a better user interface. Its flexibility should also be improved. It is not about simplifying; it is more about flexibility. Each company has its own requirements, and ForgeRock can provide more flexibility in terms of the use of existing modules to implement features for the customers."
"It should have a better user interface. Its flexibility should also be improved."
"However, the product still needs to refactor and get rid of the dirty coding from its predecessor."
"The solution's deployment should be made easier."
"I would like to see Gigya implement additional disaster recovery systems."
"The user access and authorization features need to be improved. I have struggled to give different access to different users in the same application."
 

Pricing and Cost Advice

"The licensing is very good because it does not cost a lot of money. It's affordable for all-sized customers, including enterprises. There is an additional cost for premium support."
"It was very reasonable."
"The pricing is pretty competitive. It's pretty cheap. Anybody can adopt it."
"I believe the licensing model is excellent as it offers flexibility to our customers, allowing them to adopt a crawl, walk, or run approach."
"Cisco has the most expensive products because market leaders tend to charge a lot."
"The pricing was a lot more than what we were paying for our previous solution."
"It falls in line with everything else."
"The cost was reasonable. Licensing was pretty straightforward for a change."
"Its price is comparable to other products in the market."
"ForgeRock's pricing is more competitive than other products."
"It's a bit pricey and could be more competitive."
"We have multiple clients we are looking at right now. We are at a very small number, however, the idea and the goal is to grow. We are looking at about $100,000 and $50,000 a minimum a month cost. That'd be minimum maybe in a couple of years."
"The license is purchased annually per user. However, you can negotiate if you are signing for a longer period of time. When comparing this solution to others on the market it is priced fair, it is not at the top of the price range or at the bottom end."
"The pricing of the solution is fair but I do not have the full details."
"Its licensing is on a yearly basis, but it also depends on the contract that you have with the vendor. They have multiple types of contracts. There are additional costs to the standard licensing fees. If you need some of the features, you have to pay more."
"ForgeRock is an expensive solution."
Information not available
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Top Industries

By visitors reading reviews
Outsourcing Company
12%
Financial Services Firm
11%
Comms Service Provider
9%
Manufacturing Company
8%
Financial Services Firm
17%
Outsourcing Company
14%
Manufacturing Company
8%
Construction Company
5%
Manufacturing Company
13%
Comms Service Provider
8%
Computer Software Company
7%
Construction Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business65
Midsize Enterprise28
Large Enterprise82
By reviewers
Company SizeCount
Small Business15
Midsize Enterprise5
Large Enterprise18
No data available
 

Questions from the Community

How does Duo Security compare with Microsoft Authenticator?
We switched to Duo Security for identity verification. We’d been using a competitor but got the chance to evaluate Du...
What is your experience regarding pricing and costs for Duo Security?
Regarding the pricing, what actually happened was that we got the product purchased through our HQ, so the costing as...
What needs improvement with Duo Security?
I do not have a straight answer for how Cisco Duo can be improved at this time. With the implementation that we are g...
What is your experience regarding pricing and costs for ForgeRock?
The pricing, setup cost, and licensing are very straightforward, which is a good success. I appreciate that it is ver...
What needs improvement with ForgeRock?
There are some areas I want ForgeRock to improve. These areas include policy configuration, documentation clarity, UI...
What is your primary use case for ForgeRock?
I am using ForgeRock for standard support, policy configurations, and documentation clarity. The pricing, setup cost,...
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Also Known As

Duo Security
ForgeRock Identity Platform, ForgeRock OpenIDM
Gigya Customer Identity Management
 

Overview

 

Sample Customers

Information Not Available
Geico, Thomson Reuters, Salesforce, McKesson, Trinet, SKY, BNP Paribas, Deloitte, Capgemini, North Western University
Nutricia-Danone, ESI, Frontier Communications, Medialaan, Verizon Wireless, Talpa Media
Find out what your peers are saying about Microsoft, Okta, One Identity and others in Access Management. Updated: October 2026.
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