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ForgeRock pros and cons

Vendor: Ping Identity

4.0 out of 5

30 reviews
92% willing to recommend

Pros & Cons summary

ForgeRock offers robust security, scalable enterprise solutions, comprehensive identity management, and strong integration options. It provides excellent customer support but has a steep learning curve, high implementation and maintenance costs, and may experience occasional performance issues. Integration with legacy systems can be complicated, and documentation and support resources are limited.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

Strong integration capabilities with a wide range of systems and applications

Highly customizable and scalable for various business needs

Excellent security features protecting user data and privacy

Comprehensive documentation and community support

Easy implementation and deployment process

CONS

Complex setup and configuration

High cost for small to medium enterprises

Performance issues with large-scale deployments

Limited support for certain legacy systems

Inconsistent documentation and resources

ForgeRock Pros review quotes

Manager at a consultancy with 10,001+ employees

Nov 4, 2019

The solution's most valuable feature is the authentication for the consumers. The integration with other third-party applications is excellent.

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Solution Architect at a tech services company with 51-200 employees

Nov 7, 2019

The most valuable features are that it is easy to manage and it's stable.

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JR

Jean-Michel Repond

System manager at Tribunal fédéral suisse

May 6, 2020

We create and define the permissions and configurations for the users.

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reviewer1247040

President at a tech services company with 11-50 employees

Sep 18, 2020

ForgeRock has CIAM, which other products didn't have, and they have DevOps ready.

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reviewer1258380

Technology Solutions Leader at a outsourcing company with 10,001+ employees

Dec 8, 2020

Even though we have very small business interests with them today, they see that we plan on growing drastically over the next two years. Therefore, we have excellent support and we are now at a point where we are not calling tech support. We pick up a phone and call the Account Manager and they'll get everything resolved for us. We don't have to queue along with everybody else and go through a long process.

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Identity and Access Manager at Freiberufler

Feb 3, 2021

I like the intelligent authentication feature.

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MY

Mohamed Yassine Benomar

Cyber Security Consultant at a tech company with 10,001+ employees

Mar 8, 2021

Their access management solution, OpenAM, is most valuable because it meets the needs of a lot of users.

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TJ

Tavernt Muchenje

Managing Director at I'curity Solutions

Jun 18, 2021

The solution integrates well and it is important for them to keep up with the current trends in the market quickly enough, and they have been doing a good job at it.

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reviewer1610919

Head Of Service Management at a financial services firm with 501-1,000 employees

Jul 10, 2021

The solution is very scalable. We have a lot of users that have been increasing over the years that we have been using it. We have approximately 20,000 users.

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Product Manager at a financial services firm with 1,001-5,000 employees

Aug 4, 2022

We have found the identity and access management tools in the solution to be particularly useful for our organization.

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Show 10 more reviews (out of 24)

ForgeRock Cons review quotes

Manager at a consultancy with 10,001+ employees

Nov 4, 2019

The identity management model needs a bit of improvement.

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Solution Architect at a tech services company with 51-200 employees

Nov 7, 2019

They should improve the solution by include reporting.

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JR

Jean-Michel Repond

System manager at Tribunal fédéral suisse

May 6, 2020

I find that it's quite expensive for just an open-source system. Support is quite expensive.

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Free Report: ForgeRock Reviews and More

Learn what your peers think about ForgeRock. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.

879,477 professionals have used our research since 2012.

reviewer1247040

President at a tech services company with 11-50 employees

Sep 18, 2020

Automatic Deployment needs improvement. it could be made easier.

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reviewer1258380

Technology Solutions Leader at a outsourcing company with 10,001+ employees

Dec 8, 2020

We're worried about the scaling. We're told it will be okay and there won't be issues, however, I'm not 100% convinced.

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Identity and Access Manager at Freiberufler

Feb 3, 2021

It should have a better user interface. Its flexibility should also be improved. It is not about simplifying; it is more about flexibility. Each company has its own requirements, and ForgeRock can provide more flexibility in terms of the use of existing modules to implement features for the customers.

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MY

Mohamed Yassine Benomar

Cyber Security Consultant at a tech company with 10,001+ employees

Mar 8, 2021

It should be a little bit easier to implement. It is user-friendly, but there is always scope for improvement.

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TJ

Tavernt Muchenje

Managing Director at I'curity Solutions

Jun 18, 2021

The solution requires more simplified customization. However, part of the problem is my clients determining their own preferences. Technology can help and do many things, but you have to define your own policies to ensure that the solution or service works within those parameters. Helping customers understand their business and different processes is another issue not relating to the functionality of this solution.

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reviewer1610919

Head Of Service Management at a financial services firm with 501-1,000 employees

Jul 10, 2021

In an upcoming release, the solution could improve by limiting the need to do customizations.

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Product Manager at a financial services firm with 1,001-5,000 employees

Aug 4, 2022

We would like this solution to be developed for use with mobile applications.

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Show 10 more reviews (out of 24)

Product Categories

Product Categories

Access Management

Identity Management (IM)

Customer Identity and Access Management (CIAM)

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Product Categories

Product Categories

Access Management

Identity Management (IM)

Customer Identity and Access Management (CIAM)

Popular Comparisons

Popular Comparisons

Microsoft Entra ID vs ForgeRock

SailPoint Identity Security Cloud vs ForgeRock

Omada Identity vs ForgeRock

Cloudflare One vs ForgeRock

Okta Platform vs ForgeRock

Fortinet FortiAuthenticator vs ForgeRock

Saviynt vs ForgeRock

Ping Identity Platform vs ForgeRock

Auth0 Platform vs ForgeRock

One Identity Manager vs ForgeRock

CyberArk Identity vs ForgeRock

Microsoft Entra ID Protection vs ForgeRock

OneLogin vs ForgeRock

F5 BIG-IP Access Policy Manager (APM) vs ForgeRock

Veza vs ForgeRock

See all alternatives

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