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Flowable vs ServiceNow Now Platform comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Flowable
Ranking in Business Orchestration and Automation Technologies
22nd
Average Rating
7.0
Reviews Sentiment
7.3
Number of Reviews
1
Ranking in other categories
Process Automation (14th)
ServiceNow Now Platform
Ranking in Business Orchestration and Automation Technologies
17th
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
50
Ranking in other categories
Rapid Application Development Software (14th), Low-Code Development Platforms (9th), No-Code Development Platforms (3rd)
 

Mindshare comparison

As of April 2026, in the Business Orchestration and Automation Technologies category, the mindshare of Flowable is 4.4%, up from 3.8% compared to the previous year. The mindshare of ServiceNow Now Platform is 1.8%, up from 1.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Business Orchestration and Automation Technologies Mindshare Distribution
ProductMindshare (%)
ServiceNow Now Platform1.8%
Flowable4.4%
Other93.8%
Business Orchestration and Automation Technologies
 

Featured Reviews

Simon Greener - PeerSpot reviewer
Solutions Architect at Cohga Pty Ltd
Helps to control the workflow and business process components of customers' operations but OSGi integration can be challenging
I'd rate my experience with the initial setup of Flowable at about a three out of ten, but for our developers, it's probably closer to a six. I found it challenging due to the complexity of the user and help documents and the fact that much of the Flowable documentation and tutorials are focused on cloud-based implementations. Since we're primarily interested in basic components like BPMN models and form design, which aren't included in the product, the learning process was more difficult for me. In contrast, our developers are more comfortable diving into the code and technology stack, which allows them to be more proactive in their approach. The deployment took three months to complete. We're still in the deployment process. Our main challenge is integrating the Flowable process engine into our product, which uses OSGi. This has led to complexity in managing the Java versions and dependencies, as the tool has around 150 Java files. We could have chosen to interact with Flowable via a Docker container and the REST API, which would have isolated the OSGi Java dependencies, but we decided to integrate it directly. This has required resolving Java version control issues and upgrades, leading to various development challenges that must be addressed. It is a learning process for all of us. As an integrated solutions architect, I would have probably opted for the Docker route rather than the direct OSGi integration chosen by the developers. However, since they went with the OSGi integration, it's taking us longer to complete the deployment. Currently, we have one full-time developer dedicated to deployment, along with one part-time developer, and my involvement at about a quarter of my time. So, we have about two people working on deployment. As for maintenance, we're not entirely sure yet. Given our direct OSGi integration choice instead of Docker and REST, maintenance may be more challenging. However, we'll have a clearer picture once deployment is complete.
Vishal Savajiani - PeerSpot reviewer
Senior Analyst at DXC Technology
Low-code workflows have transformed how we automate processes and build enterprise apps
First and foremost, ServiceNow Now Platform allows us to do a low-code or no-code platform, which is the wonderful first feature. On top of that, if you want to do some customization along with the low-code and no-code, you can do it. Beyond that, if you write a full-fledged customized code and make your functionality, you can do it. Workflow is there, and we can automate our workflows. Flow is there as an option. Apart from workflow and flow, we have many business rules and script includes. These are all the technical components and features of ServiceNow Now Platform that allow us to achieve our objective. ServiceNow Now Platform offers a very easy feature that we call workflow or flow. Using workflow or flow, we can customize industry workflows. The development on that flow is very simple, and you can use drag and drop functionality. If you want to do some scripting, you can do it. This is an awesome feature of ServiceNow Now Platform that allows us to develop or automate any flow in quick time. Internally, ServiceNow Now Platform uses a lot of AI features and machine learning features. This makes it more wonderful. AI and machine learning are the core of ServiceNow Now Platform, and they are using it heavily. It is making a lot of impact on deliverables. You can develop anything whatever you want on ServiceNow Now Platform. If you understand ServiceNow Now Platform capabilities, you can develop a full-fledged application on ServiceNow Now Platform easily. You don't have to write scratch code or do any database operations. You just need to create tables and forms, which are very easy to develop if you are familiar with ServiceNow. Everything is on one platform, so it is a single source of data that you can find on ServiceNow itself for the overall enterprise. ServiceNow Now Platform offers a reporting feature very well. Along with the reporting, they are offering workspace and dashboard. All these UI interfaces you can use to extract precise information for your customer. This is really helping the customer make decisions with the precise and versatile reports. You can have a list report view, a graph report view, or a pie chart. All these features can be developed quickly and used in ServiceNow. This is where ServiceNow Now Platform makes a lot of difference.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The tool's most valuable feature is the process engine. It allows us to define BPM-based workflows, deploy them into our process engine, and interact with them within our product."
"Now Platform's best features are collaboration, configurability, and customizability."
"We have seen a big improvement in the experience that we want to create for our end users."
"ServiceNow Now Platform is quite useful, scalable, and flexible, and the user interface is very good."
"The solution is in Gartner's Magic Quadrant."
"ServiceNow Now Platform has a workflow automation feature that I have worked with, and it was helpful to streamline my processes since I worked with the integration of NetBackup and a monitoring tool for creating tickets and auto-resolutions."
"In terms of scalability, I'm impressed; I'm happy with the capability of the Now Platform and I am positive that as time goes on we will be able to reap the real benefits of the platform."
"The most valuable features are the ease of use, stability, and the ability to change or upgrade seamlessly."
"When it comes to complex workflows, cross-functional projects and extended integration features, ServiceNow does a much better job."
 

Cons

"In my opinion, areas of improvement for Flowable include the management and creation of forms within the open-source components and the documentation and examples provided. While the cloud-based Flowable implementation with no-code features is attractive, we prefer more control over integration, especially since we deploy our product onto AWS. We also want to avoid additional licensing fees for Flowable runtime user components on top of our software development and implementation charges."
"The UI and mobile UI need to be improved."
"The UI is very bad and needs to be updated."
"What I didn't like in the ServiceNow Now Platform is testing, particularly with Visual Studio. It had a bad integration with Visual Studio because you can't compile and run it from there. You have to debug on your own and then find out where the error is through test scripts. The testing component in the ServiceNow Now Platform isn't that great. What I'd like to see in the next version of the ServiceNow Now Platform is an improvement in testing and writing scripts, and if there was a feature to just run it from the modules, then that would be great, instead of finding the error manually and checking where it is."
"Because of the high cost of this product, you don't always see an ROI."
"The initial setup requires a lot of customization based on the individual company's processes."
"There's always room for improvement, but I think the biggest challenge with ServiceNow is the licensing model. It's not very clear and changes frequently."
"The reporting capabilities need to be improved, otherwise we need to pay for performance analytics."
"The solution doesn't allow users to create custom tables, which would be a big improvement."
 

Pricing and Cost Advice

"Since the tool is open-source, we don't have to pay anything for it. It's free to download and use, which is great for us. If Flowable hadn't been available as open source and required a license fee for us to integrate it into our product, we might not have chosen it."
"Price-wise, I would describe the product's cost to be more than the average, but it compensates for that with the functionalities that it provides."
"From what I heard, the license for the ServiceNow Now Platform is paid monthly, and on a scale of one to five, I'm rating it a three in terms of pricing, so it's on the cheaper side. I don't know of any additional costs associated with the ServiceNow Now Platform, apart from the standard licensing fees."
"The solution is expensive, and I rate it a ten for pricing."
"Pricing is based on the number of users and user licenses, but the product is 20% to 30% more than the competition."
"Most of the features are included in the licensing cost. However, if we need extra plugins that are not available at the ServiceNow Hub or store, then we have to pay extra for those."
"There are extra expenses for maintaining the product apart from the licenses."
"It's expensive and if you need some analytical views of your activity, there is an additional cost."
"The pricing of this solution is done annually and it is very expensive."
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Top Industries

By visitors reading reviews
Financial Services Firm
28%
Computer Software Company
13%
Manufacturing Company
7%
Insurance Company
5%
Financial Services Firm
13%
Government
9%
Construction Company
9%
Manufacturing Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business15
Midsize Enterprise3
Large Enterprise35
 

Questions from the Community

What do you like most about Flowable?
The tool's most valuable feature is the process engine. It allows us to define BPM-based workflows, deploy them into our process engine, and interact with them within our product.
What is your experience regarding pricing and costs for Flowable?
Since the tool is open-source, we don't have to pay anything for it. It's free to download and use, which is great for us. If Flowable hadn't been available as open source and required a license fe...
What needs improvement with Flowable?
In my opinion, areas of improvement for Flowable include the management and creation of forms within the open-source components and the documentation and examples provided. While the cloud-based Fl...
What do you like most about ServiceNow Now Platform?
The integration with other tools is pretty good.
What is your experience regarding pricing and costs for ServiceNow Now Platform?
I do not know the setup cost details. I am not at that level where I make decisions on the cost.
What needs improvement with ServiceNow Now Platform?
There are many areas where ServiceNow leverages AI or machine learning to enhance the features, and they are already doing it. In every area, there is a scope for learning and improvement. ServiceN...
 

Comparisons

 

Overview

 

Sample Customers

1. Adobe 2. BMW 3. Cisco 4. Dell 5. Ericsson 6. Ford 7. General Electric 8. Honda 9. IBM 10. Johnson & Johnson 11. Kia Motors 12. LG Electronics 13. Microsoft 14. Nike 15. Oracle 16. PepsiCo 17. Qualcomm 18. Red Bull 19. Samsung 20. Toyota 21. Uber 22. Visa 23. Walmart 24. Xerox 25. Yahoo 26. Zara 27. Accenture 28. Bank of America 29. Citigroup 30. Deutsche Bank 31. ExxonMobil 32. Facebook
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