Try our new research platform with insights from 80,000+ expert users

Espressive Barista vs Serviceaide ChangeGear comparison

Espressive and Serviceaide are both solutions in the IT Service Management (ITSM) category. Espressive is ranked #9 with an average rating of 8.6, while Serviceaide is ranked #32. Espressive holds a 0.3% mindshare in ISM, compared to Serviceaide’s 0.4% mindshare. Additionally, 87% of Espressive users are willing to recommend the solution, compared to 85% of Serviceaide users who would recommend it.
Espressive Barista
Read 9 Espressive Barista reviews
  • 204 Views
  • 63 Comparison Views
87% willing to recommend
Serviceaide ChangeGear
Read 14 Serviceaide ChangeGear reviews
  • 189 Views
  • 137 Comparison Views
85% willing to recommend
 

Comparison Buyer's Guide

Download the report
Executive Summary
We performed a comparison between Espressive Barista and Serviceaide ChangeGear based on real PeerSpot user reviews.

Find out in this report how the two IT Service Management (ITSM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

DOWNLOAD THE COMPLETE REPORT
To learn more, read our detailed Espressive Barista vs. Serviceaide ChangeGear Report (Updated: October 2024).
Buyer's Guide
Espressive Barista vs. Serviceaide ChangeGear
October 2024
Download the complete report
Helped 812,580 peers since 2012
 

Categories and Ranking

Espressive Barista
Ranking in Help Desk Software
11th
Ranking in IT Service Management (ITSM)
9th
Average Rating
8.8
Number of Reviews
9
Ranking in other categories
AI-Powered Chatbots (2nd)
Serviceaide ChangeGear
Ranking in Help Desk Software
28th
Ranking in IT Service Management (ITSM)
32nd
Average Rating
7.6
Number of Reviews
14
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of October 2024, in the IT Service Management (ITSM) category, the mindshare of Espressive Barista is 0.3%, up from 0.1% compared to the previous year. The mindshare of Serviceaide ChangeGear is 0.4%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Service Management (ITSM)
 

Featured Reviews

Jessica Spates - PeerSpot reviewer
Oct 14, 2022
The bot is easy to update and the solution has good support, but it needs better knowledge management and more integrations
The knowledge management could definitely be improved. There's no easy way to see or understand the information you have in your system by categories and subcategories. Right now, you can search by what your FAQ title is or the questions, but there needs to be improvement so you can understand what workflows and FAQs you have out there by category and subcategory. That would be a lot more beneficial for maintaining it. Right now, you have to look through miss hits and be like, "Oh shoot, we updated that." Or, "That needs to get corrected." If you have a big update that you need to make and you need to go back into all of your conversation history, you need to keep a good record of it on your own.
Read full review
it_user347802 - PeerSpot reviewer
Nov 29, 2015
It's provided self-service and automation, notifications, and reporting, although adding group names is a complicated process.
The most valuable feature to me are-- Workflows with Knowledge Management Dictionary Thesaurus and synonyms Permissions GUI HTML editor Metrics you can get on every document and ability to aggregate those to get really good reporting It's provided self-service and automation, notifications, and…
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The bot is pretty easy to update and keep up to date. Espressive itself is pretty easy to work with."
"With respect to its natural language processing capabilities, it recognizes things that you wouldn't think it would recognize. Even in cases where it doesn't, it's pretty easy to go in and make the adjustments that are needed."
"I like Expressive Barista's integration with Microsoft Teams."
"We have the ability to alter phrases, create new phrases, or enhance phrases, or change paths. From the dashboard, we are able to get a lot of information we need about what people are asking, where they are dropping off from conversations, and where they do not get the information they need."
"Our developers have used the Barista Control Center to extend the platform by adding content, and they've found it fairly easy to do and manage"
"When it comes to neutral language processing and conversational AI, it's very good, very solid... We all have different ways of speaking or writing in English and the application does a very solid job of recognizing what's being asked regardless of how it's being asked."
"Its ability to recognize phrases has gotten smarter over time."
"The solution is available to support us instantly as required."
More Espressive Barista pros
"The solution is a highly mature product. Because of this, it can stand up to any other product on the market."
 

Cons

"Expressive Barista could improve by adding native integration with WhatsApp, one of the top communication channels in South Africa. When we're trying to sell Barista to customers, we have to tell them that the solution doesn't have out-of-the-box support for WhatsApp. We can develop it, but then we need to have a conversation about how much that will cost."
"The knowledge management could definitely be improved."
"I would like to see the continued expansion of all of the automation capabilities."
"What would make things easier is more detail, out of the box, about what is helping out of the box. We're struggling a little bit to get that data. We want more information about what Barista has brought in that the employees are using, out of the box. We want more visibility into the things that we ourselves haven't done the interaction for."
"The reports provided by the solution are not customizable."
"Espressive Barista's natural language processing and conventional AI still have room for improvement."
"I would like to see improvement to the out-of-the-box verbiage, with the questions going to the right place."
"My only comment would be if they wanted to use this as an IT service management tool, maybe they could think about Barista making tickets and having change management and problem management capabilities."
More Espressive Barista cons
"The solution needs to improve its reporting features. The user interface needs a lot of improvements."
 

Pricing and Cost Advice

"The solution is affordable."
"It is expensive. It's not a cheap thing."
"The price for the licensing is fair."
"The pricing isn't overly burdensome. It's going to be interesting to see how new models come in with new capabilities but, as it is, as a base system, it's pretty good."
"User-based licensing has been working well for us, and we believe we are deriving significant value from it."
Information not available
report
See which vendors are best for you
Use our free recommendation engine to learn which IT Service Management (ITSM) solutions are best for your needs.
See recommendations
812,580 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
55%
Manufacturing Company
7%
Healthcare Company
5%
Financial Services Firm
4%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Espressive?
The most valuable feature is its scalability.
See all answers
What is your experience regarding pricing and costs for Espressive?
Espressive has been very accommodating in trying to meet our needs and adapt to our current situation. User-based licensing has been working well for us, and we believe we are deriving significant ...
See all answers
What needs improvement with Espressive?
Espressive Barista's natural language processing and conventional AI still have room for improvement. We haven't yet found anything that resembles true AI that can learn autonomously without human ...
See all answers
Ask a question
Earn 20 points
 

Comparisons

ServiceNow Virtual Agent vs Espressive Barista Logo
ServiceNow Virtual Agent vs Espressive Barista
Compared 52% of the time
Moveworks vs Espressive Barista Logo
Moveworks vs Espressive Barista
Compared 30% of the time
Inbenta AI Chatbot vs Espressive Barista Logo
Inbenta AI Chatbot vs Espressive Barista
Compared 10% of the time
Aisera AI Customer Service vs Espressive Barista Logo
Aisera AI Customer Service vs Espressive Barista
Compared 8% of the time
More Espressive Barista Competitors
No data available
 

Product Reports

Buyer's Guide
Espressive Barista
October 2024
Espressive Barista reportDownload Espressive Barista product report
Buyer's Guide
IT Service Management (ITSM)
September 2024
Serviceaide ChangeGear reportDownload Serviceaide ChangeGear product report
 

Also Known As

No data available
Serviceaide ISM (Intelligent Service Management), Nimsoft Service Desk, CA Cloud Service Management , ChangeGear
 

Learn More

Espressive
Serviceaide
 

Overview

Barista, Espressive’s innovative virtual support agent (VSA) platform, takes on the role of the service agent, bringing the best of human experience with the best of artificial intelligence. Leveraging a proprietary and domain-specific large language model (LLM), the Employee Language Cloud, as well as integration with generalized LLMs, Barista automates resolution of employee questions, issues, and requests with personalized experiences that result in employee adoption of 80 to 85% and reduced help desk call volume of 50% to 70%.

ChangeGear, a leader in the GigaOm ITSM Radar Report, presents a cutting-edge AI-based service management platform that transforms user experience and enhances decision-making. Offering a business-friendly interface, ChangeGear is customizable with drag-n-drop editing, ensuring adaptability to diverse user needs. The AI-driven platform accelerates decision-making processes with real-time recommendations and intelligent predictions, boosting staff efficiency. Advanced automation, including workflow automation and business process automation, streamlines operations, freeing staff from manual tasks. Recognized for its agility and speed, ChangeGear stands out in change management, asset management, and service desk solutions. For industries navigating compliance challenges, ChangeGear's robust change management and auditing capabilities provide a comprehensive solution. 

 

Sample Customers

Information Not Available
Oakwood Systems Group
Buyer's Guide
Espressive Barista vs. Serviceaide ChangeGear
October 2024
Free Report: Espressive Barista vs. Serviceaide ChangeGear
Find out what your peers are saying about Espressive Barista vs. Serviceaide ChangeGear and other solutions. Updated: October 2024.
DOWNLOAD NOW
812,580 professionals have used our research since 2012.
See our Espressive Barista vs. Serviceaide ChangeGear report.
See our list of best IT Service Management (ITSM) vendors and best Help Desk Software vendors.

We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.