Elastic Observability vs Spiceworks comparison

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Elastic Observability

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Executive SummaryUpdated on Oct 9, 2024

Spiceworks and Elastic Observability compete in the IT management and observability sector. Elastic Observability has the upper hand due to its advanced analytics and comprehensive logging features, which provide enterprises with detailed insights.

Features: Spiceworks combines inventory management with help desk functionalities, offering tools for basic reporting, compliance tracking, and remote monitoring. Community support adds value to its offerings. Elastic Observability integrates logging, metrics, and APM capabilities, featuring comprehensive logging, machine learning integration, and customization for deep data analysis.

Room for Improvement: Spiceworks needs to address scalability, enhance ticketing features, and improve integration capabilities. Network inventory issues and basic monitoring also require attention. Elastic Observability should focus on enhancing visualization, metrics control, and automating processes to compete effectively with other APM tools. Improving ease of use and reducing manual setup for certain features would also be beneficial.

Ease of Deployment and Customer Service: Spiceworks is an on-premises tool with easy deployment but limited scalability in larger settings. Its customer support is largely community-driven, providing valuable assistance for free. Elastic Observability offers flexible deployment options, including cloud and hybrid solutions, and its structured support and comprehensive documentation earn high satisfaction ratings.

Pricing and ROI: Spiceworks is cost-effective, being free with minimal setup costs, making it appealing for SMBs. Elastic Observability offers competitive pricing relative to data volume and infrastructure, providing a comprehensive toolset with a favorable price-performance ratio for enterprises.

To learn more, read our detailed Elastic Observability vs. Spiceworks Report (Updated: January 2026).

Elastic Observability vs. Spiceworks

January 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

6.5

Elastic Observability enhances cost-effectiveness by reducing incidents, automating fixes, and visualizing cloud operations, saving time and resources.

Sentiment score

7.8

Spiceworks provides high ROI as a free tool, benefiting efficiency, issue resolution, and stability despite setup time investment.

Elastic Observability has saved us time as it's much easier to find relevant pieces across the system in one screen compared to our own software, and it has saved resources too since the same resources can use less time.

For more quotes and insights, download the Elastic Observability report

Technology Consultant at Hybrid software

No quotes available

For more quotes and insights, download the Spiceworks report

Customer Service

Sentiment score

7.6

Elastic Observability customers appreciate their helpful support, quick responses, and valuable documentation, despite some challenges in complex issue resolution.

Sentiment score

7.4

Spiceworks offers excellent, free email-based support, with strong community assistance and some criticisms for lacking direct phone support.

Elastic support really struggles in complex situations to resolve issues.

Assistant Vice President at QualityKiosk Technologies Pvt. Ltd.

Their excellent documentation typically helps me solve any issues I encounter.

For more quotes and insights, download the Elastic Observability report

Technology Consultant at Hybrid software

No quotes available

For more quotes and insights, download the Spiceworks report

Scalability Issues

Sentiment score

7.2

Elastic Observability is praised for scalability and ease of deployment, despite potential complexities and internal process limitations.

Sentiment score

7.4

Spiceworks is scalable for small to large setups, though larger organizations may face challenges; newer versions improve scalability.

I rate the scalability of Elastic Observability as a ten, as we have never seen issues even with a lot of data coming in from more customers, provided we have the appropriate configuration.

Technology Consultant at Hybrid software

Elastic Observability seems to have a good scale-out capability.

Syed Waqar Uddin

Chief Cloud Architect at a tech services company with 11-50 employees

Elastic Observability is easy in deployment in general for small scale, but when you deploy it at a really large scale, the complexity comes with the customizations.

For more quotes and insights, download the Elastic Observability report

Assistant Vice President at QualityKiosk Technologies Pvt. Ltd.

No quotes available

For more quotes and insights, download the Spiceworks report

Stability Issues

Sentiment score

8.2

Elastic Observability is stable and reliable, with high user ratings, efficiently handling large data volumes with proper configuration.

Sentiment score

6.6

Spiceworks is stable but may slow down or crash with large setups; proper configuration enhances performance and stability.

There are some bugs that come with each release, but they are keen always to build major versions and minor versions on time, including the CVE vulnerabilities to fix it.

Assistant Vice President at QualityKiosk Technologies Pvt. Ltd.

It is very stable, and I would rate it ten out of ten based on my interaction with it.

Adelina Craciun

Product Owner at Swisscom

I would rate the stability of Elastic Observability as a ten, as we don't experience any issues.

For more quotes and insights, download the Elastic Observability report

Technology Consultant at Hybrid software

No quotes available

For more quotes and insights, download the Spiceworks report

Room For Improvement

Elastic Observability needs automation, AI, and customization improvements, addressing complex deployment, market presence, metrics, licensing, and usability issues.

Spiceworks users desire enhanced monitoring, scalability, reporting, integration, and user-friendly features with faster performance and lower resource consumption.

For instance, if you have many error logs and want to create a rule with a custom query, such as triggering an alert for five errors in the last hour, all you need to do is open the AI bot, type this question, and it generates an Elastic query for you to use in your alert rules.

Lakshmi Bodepu

Senior Consultant at Skillfield

It lacked some capabilities when handling on-prem devices, like network observability, package flow analysis, and device performance data on the infrastructure side.

reviewer708360

Senior Technical Sales at a tech vendor with 1,001-5,000 employees

Some areas such as AI Ops still require data scientists to understand machine learning and AI, and it doesn't have a quick win with no-brainer use cases.

For more quotes and insights, download the Elastic Observability report

Assistant Vice President at QualityKiosk Technologies Pvt. Ltd.

No quotes available

For more quotes and insights, download the Spiceworks report

Setup Cost

Elastic Observability provides competitive pricing, benefiting large enterprises with comprehensive licensing, but may be costly for smaller users.

Spiceworks provides a customizable, free help desk solution with optional costs for premium features, suitable for small to medium businesses.

The license is reasonably priced, however, the VMs where we host the solution are extremely expensive, making the overall cost in the public cloud high.

Adelina Craciun

Product Owner at Swisscom

Elastic Observability is cost-efficient and provides all features in the enterprise license without asset-based licensing.

Syed Waqar Uddin

Chief Cloud Architect at a tech services company with 11-50 employees

Observability is actually cheaper compared to logs because you're not indexing huge blobs of text and trying to parse those.

Lakshmi Bodepu

Senior Consultant at Skillfield

For more quotes and insights, download the Elastic Observability report

No quotes available

For more quotes and insights, download the Spiceworks report

Valuable Features

Elastic Observability excels with flexible integration, powerful search, scalability, real-time insights, affordability, and robust support, enhancing efficiency.

Spiceworks offers SMBs a free help desk, inventory management, user-friendly interface, and strong community support for IT needs.

The most valuable feature is the integrated platform that allows customers to start from observability and expand into other areas like security, EDR solutions, etc.

Syed Waqar Uddin

Chief Cloud Architect at a tech services company with 11-50 employees

the most valued feature of Elastic is its log analytics capabilities.

reviewer708360

Senior Technical Sales at a tech vendor with 1,001-5,000 employees

All the features that we use, such as monitoring, dashboarding, reporting, the possibility of alerting, and the way we index the data, are important.

Adelina Craciun

Product Owner at Swisscom

For more quotes and insights, download the Elastic Observability report

Additionally, it is free software.

Rohit Samel

Account Manager Enterprise Sales at Navdeep Technologies Pvt.Ltd

For more quotes and insights, download the Spiceworks report

Categories and Ranking

Elastic Observability

Ranking in IT Infrastructure Monitoring

9th

Average Rating

8.0

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Application Performance Monitoring (APM) and Observability (6th), Log Management (14th), Container Monitoring (4th), Cloud Monitoring Software (7th)

Spiceworks

Ranking in IT Infrastructure Monitoring

42nd

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Help Desk Software (14th), IT Asset Management (10th)

Mindshare comparison

As of January 2026, in the IT Infrastructure Monitoring category, the mindshare of Elastic Observability is 2.0%, down from 4.5% compared to the previous year. The mindshare of Spiceworks is 0.5%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Infrastructure Monitoring Market Share Distribution
Product	Market Share (%)
Elastic Observability	2.0%
Spiceworks	0.5%
Other	97.5%

IT Infrastructure Monitoring

Featured Reviews

Has provided powerful customization for unique monitoring needs but needs more out-of-the-box capabilities

Assistant Vice President at QualityKiosk Technologies Pvt. Ltd.

In my opinion, the best features of Elastic Observability are their flexibility to integrate with other existing systems and the ability to build a unified monitoring tool that can integrate with existing ones and end-to-end user journeys which require a lot of customizations. The greatest feature in Elastic is the ability to customize. This is similar to my comments about customizable dashboards in Elastic because it's visible to the analyst. However, it's very great. Customizing these dashboards can meet the customer's specific use cases and specific stories that they have in their environment, their special environment that doesn't look like other environments. The dashboarding in Elastic is highly customizable to the level of logos. If the customer wants his company logo in the dashboard, it can be done.

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Rohit Samel

Account Manager Enterprise Sales at Navdeep Technologies Pvt.Ltd

Cloud storage with no hardware needed and great comprehensive reports

The software is cloud-based, so I do not need to store any data locally. It is a fully software-based solution, eliminating the need for investment in hardware. We have the capability to create reports as needed. It is good software to use, as there were no incidents where I needed to contact technical support. Additionally, it is free software.

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Comparison Review

it_user174738

IT Developer at a tech services company with 51-200 employees

May 31, 2015

Nagios vs. Zabbix vs. PRTG vs. Spiceworks vs. Solarwinds Network Performance Monitor

I have researched a quite a few network monitoring tools which can be used for various monitoring purposes of not only the servers, but the intermediate routers as well. There are majorly three types of these softwares. Ones which are completely open-source, you can do almost anything you want…

Read full review

Top Industries

By visitors reading reviews

Financial Services Firm

16%

Computer Software Company

14%

Manufacturing Company

Government

University

12%

Computer Software Company

11%

Manufacturing Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	4
Large Enterprise	16

By reviewers
Company Size	Count
Small Business	24
Midsize Enterprise	14
Large Enterprise	10

Questions from the Community

What do you like most about Elastic Observability?

Elastic Observability significantly improves incident response time by providing quick access to logs and data across various sources. For instance, searching for specific keywords in logs spanning...

What is your experience regarding pricing and costs for Elastic Observability?

The problem is their licensing model, which is a bit confusing. Many customers struggle to understand their total cost of ownership because Elastic licensing is not dependent on easy, quantifiable ...

What needs improvement with Elastic Observability?

After careful consideration about areas for improvement in Elastic Observability, aspects such as pricing, customization, implementation, and scalability could be improved. As a user of the system,...

What do you like most about Spiceworks?

The solution is easy to use and easy to manage.

What is your experience regarding pricing and costs for Spiceworks?

The tool is cheap.

What needs improvement with Spiceworks?

I am unable to provide suggestions for improvement at this moment, however, I can provide feedback later. Currently, there do not seem to be any issues.

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Product Reports

Download Elastic Observability product report

Elastic Observability

January 2026

Download Spiceworks product report

December 2025

Overview

Elastic Observability offers a comprehensive suite for log analytics, application performance monitoring, and machine learning. It integrates seamlessly with platforms like Teams and Slack, enhancing data visualization and scalability for real-time insights.

Elastic Observability is designed to support production environments with features like logging, data collection, and infrastructure tracking. Centralized logging and powerful search functionalities make incident response and performance tracking efficient. Elastic APM and Kibana facilitate detailed data visualization, promoting rapid troubleshooting and effective system performance analysis. Integrated services and extensive connectivity options enhance its role in business and technical decision-making by providing actionable data insights.

What are the most important features of Elastic Observability?

Centralized Logging: Streamlines the collection, analysis, and storage of log data.
Powerful Search: Provides robust search capabilities for quick access to relevant information.
Scalability: Supports growing data needs across diverse environments.
Real-time Telemetry: Ensures up-to-date insights and monitoring.
Platform Integration: Seamlessly connects with services like Teams and Slack.
Data Visualization: Enhances visibility with Elastic APM and Kibana.

What benefits and ROI should users explore in reviews?

Cost-effectiveness: Offers significant savings through efficient data management.
Rapid Incident Response: Minimizes downtime with quick troubleshooting tools.
Comprehensive Insights: Supports better business decisions with detailed data analysis.
Performance Tracking: Enables assessment of system effectiveness and improvements.

Elastic Observability is employed across industries for critical operations, such as in finance for transaction monitoring, in healthcare for secure data management, and in technology for optimizing application performance. Its data-driven approach aids efficient event tracing, supporting diverse industry requirements.

Elastic

From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place.

Sample Customers

PSCU, Entel, VITAS, Mimecast, Barrett Steel, Butterfield Bank

Broward Center for the Performing Arts, Symantec, Webroot, EMC, Pertino