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Eggplant Test vs OpenText Functional Testing vs Worksoft Certify comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.7
Eggplant Test automation cut testing time and costs, saving $75,000 per tester and achieving fast ROI with increased efficiency.
Sentiment score
6.8
OpenText Functional Testing boosts ROI by enhancing efficiency with AI, reducing manual efforts, and accelerating test execution time.
Sentiment score
6.8
Worksoft Certify users experience 40%-80% reduced testing times, streamlined processes, and over 200% ROI with improved efficiency.
Automation is done very fast, leading to improvements in the QA process and reducing the time needed for test automation.
Support Engineer at a computer software company with 11-50 employees
The development time using UFT can be cut down into half as compared to coding from scratch.
QA Automation Architect at a manufacturing company with 10,001+ employees
We can easily achieve a return on investment in one, two, or three years.
Senior Manager at Deloitte
Previously, it used to take more than a week, and now it is happening in less than two days.
Principal Consultant at a computer software company with 1,001-5,000 employees
After automation, the same coverage was achieved with one to two testers overseeing automated runs that completed overnight, significantly reducing both education time and manual effort.
Consultant at Atos syntel
It brings measurable benefits, and I have observed time-saving, cost-saving, and resource-saving aspects with Worksoft Certify.
WorkSoft Certified Automation Engineer at Qualesce
 

Customer Service

Sentiment score
7.5
Eggplant Test customer service is praised for quick, knowledgeable support, despite some time zone and coverage challenges.
Sentiment score
6.1
OpenText Functional Testing's customer service is praised for responsiveness, but support experiences vary in wait times and issue resolution.
Sentiment score
6.4
Worksoft Certify's support receives mixed reviews, with praise for responsiveness but issues with initial support and resolution speed.
Eggplant Test offers 24x7 support.
Practice Head - QA at IdeaBytes
I'm not impressed because it depends on the resolution of the screen, so I wouldn't highly recommend this tool.
Engineer at a manufacturing company with 10,001+ employees
Support cases are easily created and attended to promptly, depending on urgency.
Support Engineer at a computer software company with 11-50 employees
After creating a ticket, it takes three to five days for them to acknowledge it and then send it to somebody.
QA Automation Architect at a manufacturing company with 10,001+ employees
The technical support is rated eight out of ten.
Senior Manager at Deloitte
If the L1 support cannot handle the issues, their L2 support is very good, as technical people come and solve the problems.
Automation Architect at a manufacturing company with 10,001+ employees
Complex issues were escalated to senior technical engineers who were knowledgeable and helped resolve them effectively.
Consultant at Atos syntel
Their technical support is responsive, which is good, and their solutions are timely.
Test Engineering Manager at a tech vendor with 10,001+ employees
 

Scalability Issues

Sentiment score
5.5
Eggplant Test scales well and integrates strongly but faces challenges with licensing costs and performance slowdowns in large packs.
Sentiment score
7.1
OpenText Functional Testing is scalable with proper license management and infrastructure, excelling in test automation scalability and integration.
Sentiment score
7.6
Worksoft Certify is scalable and stable, suitable for enterprise use, despite licensing constraints and occasional performance challenges.
Running them in parallel allows you to consume multiple runtime licenses and just execute the tests that don't have conflicting priorities and get through a lot of volume much quicker.
Sr. Quality Assurance Project Manager at a tech services company with 501-1,000 employees
The tool can be installed on all computers used by developers or test automation engineers.
Support Engineer at a computer software company with 11-50 employees
We are an enterprise company. It covers companies of all sizes.
Test Engineering Manager at a tech vendor with 10,001+ employees
I would assess the scalability of Worksoft Certify as around eight to nine, as it is designed for larger teams and complex environments, facilitating efficient testing and deployment.
IT Engineer at Capgemini
When I need to add additional resources to scale up, it is easy to do so to run more tests.
WorkSoft Certified Automation Engineer at Qualesce
 

Stability Issues

Sentiment score
6.1
Eggplant Test is praised for stability and responsive support but faces occasional crashes, latency, and high resource usage.
Sentiment score
6.6
OpenText Functional Testing performs well on suitable hardware, but stability varies with new features and requires strategic implementation.
Sentiment score
7.3
Worksoft Certify is stable, highly efficient for regression testing, influenced by configurations, but resilient, especially in SAP contexts.
One of the key stability issues was that Windows would consume memory without releasing it, leading to regression testing crashes.
QA Lead at a financial services firm with 51-200 employees
Regarding stability, I have not seen any lagging, crashing, or downtime with Worksoft Certify; it is very stable nowadays.
Automation Architect at a manufacturing company with 10,001+ employees
It depends on where this particular tool is installed, including the RAM size or the disk size of that machine.
Test Lead at a tech vendor with 10,001+ employees
Throughout my experience, I have not encountered any crashes, performance issues, or stability issues with Worksoft Certify.
WorkSoft Certified Automation Engineer at Qualesce
 

Room For Improvement

Eggplant Test struggles with usability, integration, setup issues, and outdated features, requiring improvements in performance, support, and accessibility.
OpenText Functional Testing is criticized for high memory usage, slow performance, poor compatibility, and requires technical skills and costly investment.
Worksoft Certify needs improvements in stability, performance, support, integration, user-friendliness, documentation, and mobile testing capabilities.
For big problems and complex automation tasks, I would prefer UFT because it has more flexibility and is more effective.
Engineer at a manufacturing company with 10,001+ employees
The two-system architecture that we currently follow could be better replaced with a one-system architecture.
Practice Head - QA at IdeaBytes
Incorporating behavior-driven development tests would enhance the capabilities of UFT One.
Support Engineer at a computer software company with 11-50 employees
If it could move closer to a no-code or low-code solution, it might dominate the market again.
QA Automation Architect at a manufacturing company with 10,001+ employees
We frequently encountered stability issues when the browser dependency caused Windows to consume memory without releasing it, leading to crashes during regression testing.
QA Lead at a financial services firm with 51-200 employees
Focusing more on AI and its integration with Worksoft would really help enhance our processes.
Project Manager at a tech services company with 51-200 employees
There are a few areas where I experience limitations in day-to-day usage. This includes UI responsiveness when working with large projects, the effort required to stabilize object identification in dynamic web and Fiori applications, limited flexibility in reporting customization, and there is more room for improvement in API automation testing.
Consultant at Atos syntel
They need to keep working on the mobile interface, the API part, and they need to improve more on web applications.
Automation Architect at a manufacturing company with 10,001+ employees
 

Setup Cost

Eggplant Test is costly yet ideal for large enterprises, with execution-only licenses offering better cost-effectiveness than competitors.
Despite its high cost and complex pricing, OpenText Functional Testing is valued for support and features, offering flexible licenses.
Worksoft Certify is costlier but offers robust features, flexible licensing, and SAP compatibility, appealing for comprehensive automation.
It's cheaper than Tricentis Tosca but more expensive than some others.
Support Engineer at a computer software company with 11-50 employees
The pricing or licensing policy of OpenText is a bit expensive, however, it's one of the best solutions in the market.
Senior Manager at Deloitte
There are many open-source tools with no cost, and there are no-code tools that are less expensive than UFT.
QA Automation Architect at a manufacturing company with 10,001+ employees
As it is a quality tool, the price is slightly higher, but that is acceptable compared to other tools, especially considering the ROI.
Project Manager at a tech services company with 51-200 employees
I would rate the pricing for Worksoft Certify as moderate and competitive, and I do not mark it as high.
Principal Consultant at a computer software company with 1,001-5,000 employees
compared to open source or lighter automation tools, the licensing cost is higher, which means organizations usually adopt it when they have a large-scale SAP landscape and need robust enterprise-level automation capabilities.
Consultant at Atos syntel
 

Valuable Features

Eggplant Test excels in cross-platform testing with AI-driven automation, simplifying processes and enhancing collaboration through modular scripts.
OpenText Functional Testing enhances automation efficiency with AI tools, platform compatibility, and support for diverse technologies.
Worksoft Certify enables codeless automation, excels in SAP integration, reduces testing time, and supports diverse applications with minimal maintenance.
It can auto-heal the test cases and suggest new paths for testing, enhancing our ability to automate end-to-end journeys across various applications.
Practice Head - QA at IdeaBytes
It can integrate with GitHub, allowing you to work with DevOps pipelines, so whenever you make changes in GitHub, it runs and checks the smoke testing on the server.
Engineer at a manufacturing company with 10,001+ employees
UFT supports Oracle, SAP, PeopleSoft, and other non-web applications, making automation feasible.
QA Automation Architect at a manufacturing company with 10,001+ employees
The object repository is one of the best in the market, allowing creation of a repository useful for all tests.
Support Engineer at a computer software company with 11-50 employees
OpenText UFT One offered valuable features by allowing us to build up libraries to streamline repetitive tasks, making scripting much easier.
QA Lead at a financial services firm with 51-200 employees
Teams who are planning for automation and are still in manual testing can use Worksoft Certify, and significant time and resources will be reduced.
Project Manager at a tech services company with 51-200 employees
I believe it will reduce cycle time; we can save 30 to 40%, even 40 to 60% regression cycle time, with innovations we have implemented with Worksoft Certify.
Automation Architect at a manufacturing company with 10,001+ employees
It also covers end-to-end testing across different applications, enabling testing of complete business processes, and integrates with other applications such as SAP, Oracle, and Salesforce.
IT Engineer at Capgemini
 

Mindshare comparison

As of April 2026, in the Test Automation Tools category, the mindshare of Eggplant Test is 4.3%, up from 3.7% compared to the previous year. The mindshare of OpenText Functional Testing is 6.5%, down from 10.2% compared to the previous year. The mindshare of Worksoft Certify is 3.3%, down from 4.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Test Automation Tools Mindshare Distribution
ProductMindshare (%)
Worksoft Certify3.3%
OpenText Functional Testing6.5%
Eggplant Test4.3%
Other85.9%
Test Automation Tools
 

Featured Reviews

Mirza Hussain - PeerSpot reviewer
Engineer at a manufacturing company with 10,001+ employees
Has required frequent manual adjustments due to screen resolution but supports simple automation with minimal effort
I would prefer more UFT because it has VB scripting capabilities. While Eggplant Test also has this feature, it's not very user-friendly. I prefer the features of UFT compared to Eggplant Test. When needing to do quick automation, I would prefer Eggplant Test, but otherwise, I would always choose UFT. It depends on the complexity of the tasks. For big problems and complex automation tasks, I would prefer UFT because it has more flexibility and is more effective. With Eggplant Test, if you have very low complexity automation, such as simple click sequences and validation, then it would be preferable; with more complexity, I would not recommend Eggplant Test.
Kevin Copple - PeerSpot reviewer
Sr. Quality Assurance Project Manager at a tech services company with 501-1,000 employees
Has supported faster test execution and increased flexibility while offering room to improve support responsiveness
Reducing the levels of support is something they could continue to improve. They tend to have an entry-level person that may not be as familiar with the product that fields the calls, which creates another day of delay to get to the level that's needed. This is a common practice across most companies where you call, you get the entry-level person, and then they work their way up to help screen calls so that they are more focused.
Muddisetty Arun Kumar - PeerSpot reviewer
WorkSoft Certified Automation Engineer at Qualesce
Automation has delivered strong ROI with AI-driven test prioritization and parallel reporting
The best feature of Worksoft Certify is the automatic report generation. Unlike traditional tools like Selenium or Java-based frameworks where reporting often requires custom coding, Certify handles this natively. We are currently utilizing the 14.5 version, which has modernized these capabilities, though we frequently manage backward compatibility for clients still running on the 12.x version series.
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Top Industries

By visitors reading reviews
Manufacturing Company
14%
Financial Services Firm
10%
Computer Software Company
9%
Healthcare Company
8%
Manufacturing Company
21%
Financial Services Firm
13%
Computer Software Company
7%
Retailer
5%
Manufacturing Company
14%
Retailer
9%
Energy/Utilities Company
8%
Computer Software Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise3
Large Enterprise14
By reviewers
Company SizeCount
Small Business20
Midsize Enterprise13
Large Enterprise71
By reviewers
Company SizeCount
Small Business11
Midsize Enterprise6
Large Enterprise67
 

Questions from the Community

How do I choose between Selenium HQ and Eggplant Digital Automation Intelligence?
Selenium HQ’s biggest advantage is that it is customizable. Its other most valuable feature is that the driver interf...
What is your experience regarding pricing and costs for Eggplant Manager?
The price of Eggplant Test is on the higher side, but the benefits it provides make it worth using.
What needs improvement with Eggplant Manager?
I would prefer more UFT because it has VB scripting capabilities. While Eggplant Test also has this feature, it's not...
How does Micro Focus UFT One compare to Tricentis Tosca?
We reviewed MicroFocus UFT One but ultimately chose to use Tricentis Tosca because we needed API testing. MicroFocus...
What needs improvement with Micro Focus UFT One?
Reducing the levels of support is something they could continue to improve. They tend to have an entry-level person t...
What is your primary use case for Micro Focus UFT One?
I'm more familiar with Functional Testing. OpenText Functional Testing for Developers is a different product set that...
How does Tricentis Tosca compare with Worksoft Certify?
Tosca fulfills our business needs better because it is an end-to-end solution across technologies. We like that it is...
What is your experience regarding pricing and costs for Worksoft Certify?
I would rate the pricing for Worksoft Certify as moderate and competitive, and I do not mark it as high. In my opinio...
What needs improvement with Worksoft Certify?
I have used some AI-powered test prioritization, and I feel that comparing with other tools, it can be improved more ...
 

Also Known As

Eggplant Digital Automation Intelligence, Eggplant DAI, Eggplant Automation Cloud, Eggplant Manager, Eggplant Mobile, Eggplant Customer Experience Insights
Micro Focus UFT One, Micro Focus UFT (QTP), QTP, Quick Test Pro
No data available
 

Overview

 

Sample Customers

FUJIFILM Group, NEC Personal Computers
Sage, JetBlue, Haufe.Group, Independent Health, Molina Healthcare, Cox Automotive, andTMNA Services
Kraft, Reliant Energy, Richemont, Applied Materials, Siemens PLM, Mosaic, Dow Corning, ebay, IBM, Accenture, Fortis BC, US Government, Southwest Airlines
Find out what your peers are saying about Tricentis, Katalon Studio, Worksoft and others in Test Automation Tools. Updated: March 2026.
885,376 professionals have used our research since 2012.