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Dropbox Business - Enterprise vs Leena AI comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Dropbox Business - Enterprise
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
94
Ranking in other categories
Cloud Storage (1st), Content Collaboration Platforms (3rd)
Leena AI
Average Rating
8.4
Reviews Sentiment
7.0
Number of Reviews
3
Ranking in other categories
Help Desk Software (21st), AI-Agents for HR (4th), AI IT Support (25th), AI Procurement & Supply Chain (5th)
 

Mindshare comparison

Dropbox Business - Enterprise and Leena AI aren’t in the same category and serve different purposes. Dropbox Business - Enterprise is designed for Cloud Storage and holds a mindshare of 7.3%, up 4.3% compared to last year.
Leena AI, on the other hand, focuses on Help Desk Software, holds 0.2% mindshare.
Cloud Storage Mindshare Distribution
ProductMindshare (%)
Dropbox Business - Enterprise7.3%
NetApp Cloud Volumes ONTAP6.1%
Nasuni5.0%
Other81.6%
Cloud Storage
Help Desk Software Mindshare Distribution
ProductMindshare (%)
Leena AI0.2%
ServiceNow12.6%
JIRA Service Management6.3%
Other80.9%
Help Desk Software
 

Featured Reviews

NancyHartman - PeerSpot reviewer
Business Process Manager/ Educational Technologist at a educational organization with 1,001-5,000 employees
Family sharing and personal backups have improved how I manage and access my files anywhere
I am not fond of their syncing. Their file syncing is very clunky, so I am not a real fan of the file syncing. I think Box does a much better job of the syncing of data onto desktops and laptops. When you try to sync the files in Dropbox, it actually puts a copy of the file on your laptop, so it sucks up all of your memory. Whereas with Box, I can sync files into my file explorer and it is still cloud-based. They have not saved the file physically onto my laptop. They save it in the cloud and it just does a temporary download and then it uploads again, but that file is not saved on my laptop. Whereas with Dropbox, anytime you want to sync on your laptop, it actually does save it. There is a way to set it up, but it takes a lot more work and effort and I have never been able to get it to work the way I want it to work. So I just do not sync my files with Dropbox on my laptop. That limits my ability to use Dropbox from my work laptop because my work laptop just does not have any memory at all on it. They give the bare minimum of memory and say that it should all be in the cloud anyway, so you do not need to have that much storage space. So I cannot even access Dropbox from my work laptop and have to use the browser version of Dropbox if I need to access my Dropbox from my work laptop. Within the company, it is a personal choice. Our company has not dictated what cloud service to use. As long as it has all the security measures that meet the standards of our IT department, anyone can use whatever cloud service they want. For example, our company is not allowed to use Google because Google is not a secure cloud service in the estimation of our IT department. So there are cloud services that we are not allowed to use, but from the five to seven different services that they give us to choose from, we all can find what meets our needs.
AP
Human Resource Manager at a manufacturing company with 5,001-10,000 employees
Chatbot has organized HR queries and has improved employee experience and self-service
The best feature that Leena AI offers is that it improves daily. Everything is improving with Leena AI, especially with enhancements in integrations, analytics, and the addition of AI in chatbots that help personalize content and provide relevant answers to end users based on past experiences from other companies. I worked in Human Resources and managed only the human resources section of Leena AI. Currently, Leena AI has also onboarded smart integration with WhatsApp, Teams, and Outlook, which is a valuable feature to have. Leena AI has positively impacted my organization since I implemented it in 2022 during COVID, as it organized messages from management and recruiters for 25,000 employees, helping to check their wellbeing while circulating important messages. After implementing Leena HR chatbot recently, workflows were streamlined. Queries that previously took five, six, or ten days to resolve are now managed under SLA, significantly improving employee experience. The improvements include an increase in resolution times. Since Leena AI is a growing chatbot, information that was previously scattered is now centralized, improving employee experience from 70% to 90% according to our survey.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The solution is easy to use, everyone can use it."
"I would definitely recommend this solution for other business users."
"I had a good experiment with the technical support from Dropbox."
"Dropbox can be useful for one's organization and personal usage."
"I can use the cloud version for storage and easy retrieval."
"Very easy to use."
"The setup was straightforward."
"Many people can use the Dropbox service and edit the data, it is simple to use."
"After implementing Leena HR chatbot recently, workflows were streamlined, queries that previously took five, six, or ten days to resolve are now managed under SLA, significantly improving employee experience."
"Leena AI has positively impacted my organization by improving the efficiency of employees who were earlier not aware where to go to submit their HR-related queries."
"Leena AI has impacted my organization positively because its cost management is low, its responses are faster, and it scales easily."
 

Cons

"The product could always offer more storage."
"I would like to see integration with Office products, it would be very helpful."
"The solution could improve by being more secure and having more storage."
"One area that has been a big issue for me is when I tried to close my accounts, it is difficult."
"Sometimes, it takes a while to start Dropbox services and files are not synced."
"The solution could be a bit less expensive."
"The solution could improve by being more secure and having more storage."
"The price for storage space is a little expensive."
"Leena AI can be improved if we are able to automate all the questions rather than only common questions available."
"Customer support for Leena AI is very good, but it takes a lot of turnaround time to come back and resolve the questions, queries, or issues."
 

Pricing and Cost Advice

"Given the price and limitations, there are more competitive options available."
"I was using the free version of the product."
"I am on a monthly subscription for the solution and I am somewhat satisfied with the pricing. However, the price could a bit better."
"My company makes monthly payments towards the licensing charges associated with the product. I think it's a reasonably priced product."
"We must pay when we upsize to a larger space."
"I am using the free version of the solution."
"Users need to pay to increase the solution's capacity."
"There is a subscription-based pricing model and I pay monthly."
Information not available
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Top Industries

By visitors reading reviews
Construction Company
15%
Performing Arts
8%
Manufacturing Company
8%
Marketing Services Firm
7%
Construction Company
38%
Manufacturing Company
12%
Pharma/Biotech Company
9%
Transportation Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business40
Midsize Enterprise19
Large Enterprise37
No data available
 

Questions from the Community

What do you like most about Dropbox?
For me, the biggest thing is version history. I can easily go back and view older versions.
What is your experience regarding pricing and costs for Dropbox?
I find the pricing very competitive and affordable, and I have no issue with it. The support is very proactive, and I have no issues with the customer support. Overall, it meets our business cloud ...
What needs improvement with Dropbox?
I am not fond of their syncing. Their file syncing is very clunky, so I am not a real fan of the file syncing. I think Box does a much better job of the syncing of data onto desktops and laptops. W...
What is your experience regarding pricing and costs for Leena AI?
My experience with pricing, setup cost, and licensing for Leena AI is that the setup cost was low, and the license was given easily.
What needs improvement with Leena AI?
Leena AI can be improved if we are able to automate all the questions rather than only common questions available. If it can be improved in that way, it will enhance our operations.
What is your primary use case for Leena AI?
My main use case for Leena AI is to manage our customer queries automatically on chat, email, and personally. A quick specific example of how Leena AI helps with customer queries in my daily workfl...
 

Overview

 

Sample Customers

Vita Coco, BCBGMAXAZRIA Group, Centric Project, Kayak, FourSquare, Asana, Huge Adversting , USA Gymnastics, Appen, Valliant, Radio Lab
Information Not Available
Find out what your peers are saying about Dropbox, Google, NetApp and others in Cloud Storage. Updated: March 2026.
885,444 professionals have used our research since 2012.