We performed a comparison between Densify and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two Cloud Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The solution's tech support is excellent."
"One would be the automatic rebalancing of the environment. That was one feature which helped. With that, we could improve our efficiency of our VMware infrastructure."
"The Control Console is an incredible way to give a quick view of current capacity utilization allowing technical people to drill down quickly and allowing business/management people to get a quick overview of the environment."
"The Control Console provides a very easy to read dashboard of "too little/just right/too much" resources both for current data and on a historical or predictive basis."
"The tool will come back and tell us that we can operate with 1,000 minutes as an example, save 90% on the contractual rate and not run into any issues."
"The Densify Control Console, and Environment Status."
"Densify's ability to aggregate multiple on-premise vCenters and multiple cloud accounts, gives it a level of visibility not found in many places."
"I would say that the initial thing is that it provides us with a technological basis to expand capacity management beyond Excel."
"Has service mapping, impact management, metric intelligence and health of analytics."
"It is a product that is familiar for a lot of users."
"The solution allows you to subscribe to the features you need and utilize CMDB, ITSM, and discovery on the same platform."
"The solution is very capable and user friendly."
"I like the solution due to the fact that it's scalable."
"I like the tool's CMBD connection with Discovery. The solution is also flexible."
"The most valuable features of ServiceNow IT Operations Management are ease of use, intuitive design, and ease of management, and its based on IT practices which are good."
"The Discovery feature is the most valuable. I only use the Discovery and Service Mapping features. I am using the minor subscription called ITOM Visibility, which includes the Discovery and Service Mapping features. It is easy to understand and easy to use. It has a lot of documentation. You can find a lot of help online, which helps me in finding what I need in a rapid way. You can find videos on YouTube channels and a lot of stuff and information in the online community."
"The solution's stability is the primary concern for me."
"Some parts of the interface are rather complex and require a bit of time to navigate, but this has never stopped us as a Densify advisor is readily available to help with our "how to" queries."
"It seems that the mechanism for integration is, it goes so far but I think there could be some standard integration to normal remedy service now etc. I think that should be out of the box."
"In terms of integration, the tool has great data. However, it's not always meaningful because the true business attributes of how most Fortune 500 companies operate are not maintaining in one tool, they're in a school of many tools."
"A closer integration to the service management processes."
"Unfortunately the tools and mechanisms which really came to maturity in the cloud, and were not mainstream on-premise, are still not implemented."
"Initially we talked about some custom reporting, wherein our customer expected certain reports on a few areas, like how the storage is allocated, how the network performance is doing, and how the network utilization is happening for a virtual machine."
"Normalization of CPU utilization is required. At present, the data is available based on entitlement level."
"ServiceNow IT Operations Management could be improved by providing more user customization options."
"The out-of-the-box reporting feature is not as user friendly as other tools."
"Service mapping is pretty limited."
"The tool can be improved by including more detailed information to assist new users."
"The security policies could be increased."
"The most complaints we have received from our clients are the solution's discovery aspect. I've heard a few concerns from the customers where we have to integrate with a third-party tool to make a full-fledged discovery along with ServiceNow. ServiceNow alone does not do the total capacity of the discovery. The discovery portion of ServiceNow IT Operations Management is not in-depth as what the customers are looking for. The information that it gathers from the assets is a little more limited than what other tools provide."
"Service Mapping is a time-consuming process. The time and effort versus the benefits are very difficult to articulate to customers."
"An area for improvement for ServiceNow IT Operations Management is making service mapping and discovery easier for non-IP devices."
More ServiceNow IT Operations Management Pricing and Cost Advice →
Densify is ranked 32nd in Cloud Management with 9 reviews while ServiceNow IT Operations Management is ranked 10th in Cloud Management with 34 reviews. Densify is rated 8.8, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of Densify writes " Its most valuable feature is the ability to capture attributes in the console, but it is not a stable solution ". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". Densify is most compared with IBM Turbonomic, Intel Granulate, Cloudability, VMware Aria Operations and VMWare Tanzu CloudHealth, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management. See our Densify vs. ServiceNow IT Operations Management report.
See our list of best Cloud Management vendors.
We monitor all Cloud Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
