Densify vs ServiceNow IT Operations Management comparison

Densify and ServiceNow are both solutions in the Cloud Management category. Densify is ranked #35, while ServiceNow is ranked #11 with an average rating of 8.4. Densify holds a 1.0% mindshare in CM, compared to ServiceNow’s 1.8% mindshare. Additionally, 80% of Densify users are willing to recommend the solution, compared to 94% of ServiceNow users who would recommend it.

Densify

Read 9 Densify reviews

951 Views
485 Comparison Views

80% willing to recommend

ServiceNow IT Operations Ma...

Read 42 ServiceNow IT Operations Management reviews

4,916 Views
639 Comparison Views

94% willing to recommend

Densify

ServiceNow IT Operations Ma...

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Executive SummaryUpdated on Dec 17, 2024

Densify and ServiceNow IT Operations Management compete in IT optimization solutions. ServiceNow IT Operations Management appears to have an advantage due to broader integration capabilities.

Features: Densify focuses on resource optimization and infrastructure management, offering dynamic optimization of hybrid and cloud environments. ServiceNow IT Operations Management provides comprehensive service mapping, real-time analytics, and automated workflows, essential for large-scale operations.

Room for Improvement: Densify could enhance integration with external applications, expand real-time analytics capabilities, and improve scalability for larger environments. ServiceNow IT Operations Management might focus on simplifying its complex installation process, improving initial customer support, and reducing reliance on extensive setup efforts.

Ease of Deployment and Customer Service: Densify is recognized for straightforward deployment and responsive customer service. ServiceNow IT Operations Management, while robust, requires complex installation and often needs additional support during setup.

Pricing and ROI: Densify offers competitive setup costs with significant ROI through cost savings from efficient resource utilization. ServiceNow IT Operations Management presents higher upfront costs, justified by its extensive feature set and long-term value for large organizations.

To learn more, read our detailed Densify vs. ServiceNow IT Operations Management Report (Updated: July 2025).

Buyer's Guide

Densify vs. ServiceNow IT Operations Management

July 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Densify

Ranking in Cloud Management

35th

Average Rating

8.8

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Cloud Migration (16th), Virtualization Management Tools (11th), Cloud Analytics (4th), Cloud Cost Management (13th)

ServiceNow IT Operations Ma...

Ranking in Cloud Management

11th

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Event Monitoring (1st), IT Infrastructure Monitoring (8th), AIOps (2nd)

Mindshare comparison

As of July 2025, in the Cloud Management category, the mindshare of Densify is 1.0%, down from 1.1% compared to the previous year. The mindshare of ServiceNow IT Operations Management is 1.8%, down from 2.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Cloud Management

Featured Reviews

Amit Kantia

Infrastructure capacity & demand manager at Kyndryl

Its most valuable feature is the ability to capture attributes in the console, but it is not a stable solution

I recommend others to use Densify. They can not only use it for reporting but for automation as well. They can implement the policies on the console easily during the build-out procedure. Stability is the primary concern to us as it is causing lots of problems. We can only make significant decisions if Densify allows us, and it takes lots of time. Thus, I rate the tool as a six out of ten.

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PriyankaBachu

Senior Consultant at Infosys

Provides templates which reduces duplications in rule configuration

Currently, we are integrating LogicMonitor with ServiceNow IT Operations Management to manage IT event management and auto-ticketing for alerts from the monitoring tool to ServiceNow The solution is saving time by providing templates, reducing duplication in rule configuration, and offering…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution's tech support is excellent."

"The tool will come back and tell us that we can operate with 1,000 minutes as an example, save 90% on the contractual rate and not run into any issues."

"The Densify Control Console, and Environment Status."

"I would say that the initial thing is that it provides us with a technological basis to expand capacity management beyond Excel."

"Densify's ability to aggregate multiple on-premise vCenters and multiple cloud accounts, gives it a level of visibility not found in many places."

"One would be the automatic rebalancing of the environment. That was one feature which helped. With that, we could improve our efficiency of our VMware infrastructure."

"The ability to increase server density inside of my environment, which has helped me drive reduction in costs."

"The Control Console provides a very easy to read dashboard of "too little/just right/too much" resources both for current data and on a historical or predictive basis."

More Densify pros

"The most valuable features of the solution are discovery, cloud governance, event management, and service mapping."

"The solution is easy to use and has great orchestration and automation capabilities."

"It is a product that is familiar for a lot of users."

"The way this solution has helped us is that it improved our communication."

"The auto remediation feature has been most valuable. They have also introduced an AOP feature of ServiceNow that we are keen to explore."

"It is a very stable solution."

"It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything."

"As a product, ServiceNow IT Operations Management is pretty strong, and it can discover non-IP devices."

More ServiceNow IT Operations Management pros

Cons

"Some parts of the interface are rather complex and require a bit of time to navigate, but this has never stopped us as a Densify advisor is readily available to help with our "how to" queries."

"In terms of integration, the tool has great data. However, it's not always meaningful because the true business attributes of how most Fortune 500 companies operate are not maintaining in one tool, they're in a school of many tools."

"The solution's stability is the primary concern for me."

"Unfortunately the tools and mechanisms which really came to maturity in the cloud, and were not mainstream on-premise, are still not implemented."

"Initially we talked about some custom reporting, wherein our customer expected certain reports on a few areas, like how the storage is allocated, how the network performance is doing, and how the network utilization is happening for a virtual machine."

"Normalization of CPU utilization is required. At present, the data is available based on entitlement level."

"A closer integration to the service management processes."

"It seems that the mechanism for integration is, it goes so far but I think there could be some standard integration to normal remedy service now etc. I think that should be out of the box."

"ServiceNow IT Operations Management could be improved by providing more user customization options."

"There are not enough apps in the app store to expand functionality. There should be more made available."

"There is a slower learning curve associated with the tool's scripting part. It is also not cheap."

"The setup and deployment could be simplified, and the pricing could improve."

"The product needs to add a workflow insight tool."

"Service Mapping is a time-consuming process. The time and effort versus the benefits are very difficult to articulate to customers."

"When it comes to improvements, I think that my colleagues and I often have issues finding the correct screen and the search box does not work as intended."

"The solution needs to add mobilization, where we can connect mobile devices or wireless devices to do wireless scanning and bring assets into the database."

More ServiceNow IT Operations Management cons

Pricing and Cost Advice

"Densify has licensing setup so you can collect data without licensing. It gives you the ability to collect on everything, then choose later what you would like to license."

"Setup cost is negligible, as it scales fairly well."

"There was some sticker shock, as this is not just another software product to spit out graphs."

"Cost is always involved, but then I feel that this solution is better than other products that we have."

"The solution is costly compared to the products offered by its competitors."

"The pricing is high and may be excluding the small to medium-sized enterprise businesses."

"There are additional costs, you have to pay more for everything."

"The solution offers yearly licenses and a subscription model for add-on features."

"The price of ServiceNow IT Operations Management is expensive."

"It is moderately expensive. The pricing itself and the licensing options are depending on the model and the customization."

"It has different subscription models."

"The cost of ServiceNow is much higher."

More ServiceNow IT Operations Management pricing and cost advice

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Top Industries

By visitors reading reviews

Manufacturing Company

24%

Financial Services Firm

15%

Computer Software Company

14%

Healthcare Company

Financial Services Firm

14%

Computer Software Company

13%

Manufacturing Company

12%

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

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What do you like most about ServiceNow IT Operations Management?

From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database.

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What is your experience regarding pricing and costs for ServiceNow IT Operations Management?

ServiceNow's pricing is expensive. We consider it a Tier 1 product, but it requires significant investment.

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What needs improvement with ServiceNow IT Operations Management?

ServiceNow ( /products/servicenow-reviews )'s pricing is expensive. A more streamlined configuration process tailored to use cases and industry would be beneficial. We needed some external help to ...

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Comparisons

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Compared 38% of the time

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Compared 29% of the time

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Compared 18% of the time

VMware Aria Operations vs Densify

Compared 15% of the time

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Splunk ITSI (IT Service Intelligence) vs ServiceNow IT Operations Management

Compared 7% of the time

IBM Tivoli NetCool OMNIbus vs ServiceNow IT Operations Management

Compared 5% of the time

Datadog vs ServiceNow IT Operations Management

Compared 4% of the time

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Product Reports

Buyer's Guide

Densify

July 2025

Download Densify product report

Buyer's Guide

ServiceNow IT Operations Management

June 2025

ServiceNow IT Operations Management report

Download ServiceNow IT Operations Management product report

Also Known As

No data available

ServiceNow ITOM

Overview

Densify is a hybrid cloud and container resource management platform that makes workloads self-aware of their precise resource requirements and automates the resource management and selection process. This solution helps you control your cloud spend and also helps your apps perform and scale better. Densify enables you to match your cloud requirements with the optimal cloud supply. Additionally, Densify is the only technology that leverages patented, predictive machine learning-powered analytics to perform advanced modeling of workload patterns, and provide precise optimization directives. It is ideal for cloud engineers, container platform owners, and IT finance.

Densify works by:

Establishing application demand patterns that are based on business cycles, seasonality, peaks, valleys, and other variables.
Building normalized models of cloud supply and ingesting the entire cloud catalog and latest technologies.
Considering numerous factors, such as performance benchmarks, cost, technical rules, tags, and policies. The solution uses business and functional tags, operational realities, and granular policy control.

Densify Features

Densify has many valuable key features. Some of the most useful ones include:

Integration with management and provisioning systems
Machine learning-based analytics
Automated resource optimization
App owner collaboration
Tailored efficiency reports
Observability
Controllability
Capacity optimization
Policy driven, automated governance
VM placement
Predictive analytics

Densify Benefits

There are many benefits to implementing Densify. Some of the biggest advantages the solution offers include:

Automated resource management: Densify provides your organization with automated resource management at scale, with elasticity at an affordable low cost.

Full stack visibility: The Densify solution offers full stack visibility with improved efficiency by determining container size and node resources.

Financial visibility: In addition to full stack visibility, one of Densify’s other advantages is that it offers full financial visibility and cost intelligence for both reporting as well as chargebacks.

Resizing and rebalancing: Densify analyzes your private cloud infrastructure, providing resizing and rebalancing recommendations.

Helps you choose the right host environment: Densify automatically routes workloads to the best hosting environment based on detailed workload requirements. For workloads not requiring immediate placement, it reserves capacity to ensure it is available when required.

A true SaaS implementation: Because Densify is a true SaaS implementation, there is no software to maintain or to learn.

Better for IT finance: The solution is good for IT finance because it collects and analyzes your detailed billing data, giving you visibility into your spending, what services you’re buying, and how to better manage your costs. In addition, it can also generate reports that cover your spending and your utilization of reservations and reserved instances and savings plans.

Reduce risk and costs: Machine learning-based analytics help your organization optimize consumption to eliminate waste and overprovisioning while ensuring performance.

Cost-efficient: The Densify solution is cost-efficient, helping you drastically reduce per-processor software license costs by placing workloads intelligently.

Densify

ServiceNow IT Operations Management (ITOM) is a cloud management and infrastructure tool that facilitates the administrative and development process of creating, planning, and operating digital services, technology, application requirements, and components for organizations. Service Now ensures effectiveness, performance, and availability throughout an organization's processes and services.

ServiceNow ITOM will help organizations facilitate consistent policies with regard to deployment, support, and services to ensure trustworthiness and quality of service (QoS). ServiceNow ITOM will ensure that all applications, services, and infrastructure are consistently available and stable.

ServiceNow IT Operations Management Features

Help Desk: ServiceNow ITOM help desk enables IT and operations administrators to better communicate issues concerning managing data latencies, controlling the monitoring of user profiles, executing disaster recovery plans, and any other problematic incidents.
Device and server management: ServiceNow ITOM will ensure IT operations teams can better handle general maintenance, upgrading, and patching for server-related concerns. The solution will also help to maintain the health of organization devices such as laptops, phones, tablets, mobile devices, and desktops.
Infrastructure maintenance: ServiceNow ITOM helps organizations set up remote access networks, maintain network security, regulate communication with external servers and firewalls, and also monitor and manage internal telephone systems.

ServiceNow IT Operations Management Benefits

Improve DevOps: ServiceNow ITOM improves the ability to inspect microservices, which enables DevOps and SRE teams to improve incident response.
Improve data control: The solution will help to manage the entire digital lifecycle, and will also enhance the organization's configuration management database (CMDB) to enable a more robust data foundation.
Problem-solve: ITOM is able to proactively identify anomalies before they become issues/problems with tremendous accuracy. ITOM helps organizations minimize outages and reduce the negative impact to end users so that they do not experience any downtime or service degradations. ITOM will also use artificial intelligence for IT Operations (AIOps) along with machine learning (ML) to reduce the possibility of false positives, saving time and increasing productivity.
Automate workflows: ITOM offers a pre-designed workbook and no-code/low-code workflows to reduce redundant tasks and improve recovery times. ITOM provides intuitive workable processes to be shared easily with all teams throughout the organization.

ServiceNow ITOM enables organizations to become robust, strategic operations able to successfully anticipate issues before they have an impact on the organization. Organizations that use ServiceNOw ITOM will be able to easily automate workflows and improve how their IT teams communicate and work together to deliver successful outcomes and maintain productivity and profitability 24/7.

Reviews from Real Users

“With this solution, operational costs will be reduced. Your maintenance cost will be reduced when you use the item model. You will deliver a fast solution to the customers. If something happens on the server-side or router-side, it will be immediately caught. Efficiencies are improved. “ - Rupesh J., Solutions Architect at Globant

“It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything.” - Uday T., Project Manager at MindTree

ServiceNow

Sample Customers

AIG, Bank of America, Cigna, Citi

servicenow, TransAlta, NATS, Symantec

Buyer's Guide

Densify vs. ServiceNow IT Operations Management

July 2025

Free Report: Densify vs. ServiceNow IT Operations Management

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