

Find out in this report how the two Cloud HCM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
We have definitely seen a positive return on investment, mainly through time savings, reduced compliance risk, and avoiding the cost of setting up local entities.
The qualitative gains are also considerable, as by giving us flexibility and agility to work with and hire talent around the world easily, without needing to create entities and without needing to take care of local laws, we can manage all of this with a single person in our company.
The people and culture team does not have to answer questions about what was paid or when it will be paid, and employees can resolve some doubts themselves.
The best features Deel offers are that it is easy to use and their support team is very responsive.
The live chat feature is particularly helpful for resolving issues quickly and assessing real-time assistance directly within the platform.
Deel offers 24/7 support, is always available, always follows up on the tickets, and always helps me find the solution.
Not all requests are attended to promptly.
I am totally satisfied with the response time and quality of support.
My impression of SAP HCM's technical support is great, as we get a lot of help and good feedback from them.
We can create entities so that with the same Deel account, we can add several entities in different countries, and for each entity we can manage contractors and employees.
I have not noticed any challenges regarding the use of the tool as we scale up.
Deel is highly scalable, as it is designed to support companies from early-stage startups all the way to large global enterprises.
This solution deserves a 10 because we can easily scale and upgrade to new versions.
SAP HCM is quite scalable.
Deel is stable most of the time.
I would rate its stability as nine out of ten.
I would rate the stability of SAP HCM as seven out of ten.
We need to have the background check results within the stated timeframe since we require them for our audits and documentation as an HR department.
I struggle with reporting because we have contractors, Employer of Record employees, and global payroll employees, and I would simply love to be able to pull a pay report that includes all three employee types, which is still not possible, and that has been my biggest issue with Deel.
That approach would allow for more objective and data-driven competency mapping across global teams.
SAP HCM needs to be more customizable to fit unique organizational processes.
SuccessFactors, a globally recognized and more easy-to-use tool, serves as a great substitute for some SAP HCM needs.
The organizational management (OM) side needs improvement due to frequent reorganization.
Pricing was very reasonable when compared to other vendors.
For pricing, we got the basic plan, which covers managing contracts and payments, and that has been acceptable for us so far regarding pricing and fees.
My experience with pricing, setup cost, and licensing has been very transparent.
SAP HCM is quite expensive, but considering solutions like Oracle, they are similar.
SAP HCM is costly compared to other ERPs like Microsoft Dynamics or Oracle, and I would rate the cost as one out of ten.
I would rate pricing for SAP as one because the price is high.
Deel has positively impacted my organization by making it easier to find the best talent in the world, no matter where they may be.
For example, month-to-month, when you see the invoice, there is a small indication whether the amount you need to pay has gone up or gone down, and it gives you a full breakdown of why and what changed and what specific part of the cost increased.
The best features Deel offers are its core product offering that enables us to work with people in countries where we don't have an entity, which has really opened the doors to global talent for us that we wouldn't have been able to access otherwise and enabled us to do this legally and compliantly.
When we face challenges and raise tickets, Red Hat provides support within an hour, fixes bugs, and allows us to move to production after resolving issues.
The main benefit SAP HCM provides is that we have all the information in one place; it is basically one centralized system with all the information rather than having multiple systems across the organization.
Capturing all the attendances and absences is a huge task that must be completed before running payroll.
| Product | Mindshare (%) |
|---|---|
| SAP HCM | 3.9% |
| Deel | 0.7% |
| Other | 95.4% |

| Company Size | Count |
|---|---|
| Small Business | 32 |
| Midsize Enterprise | 10 |
| Large Enterprise | 3 |
| Company Size | Count |
|---|---|
| Small Business | 19 |
| Midsize Enterprise | 6 |
| Large Enterprise | 40 |
Deel offers a centralized platform for contract and payroll management, global hiring without local entities, making international workforce operations efficient and compliant.
Deel streamlines international HR processes with features for contract management, payroll efficiency, and benefits handling, allowing organizations to hire worldwide without establishing local entities. Its Employer of Record services and HR tool integrations support global workforce management. Despite its benefits, there are user-reported limitations in feature customization and support responsiveness. Pricing remains a concern for smaller companies, and improvements in payroll and reporting features are requested to enhance user experience.
What are Deel's most important features?Industries implement Deel to manage global payroll and HR, enabling international hiring and compliance across borders. It assists in onboarding, payments, employee data tracking, tax compliance, and contractor contracts, optimizing talent hiring and workforce management including time off and background checks.
SAP HCM brings together payroll, time management, personnel administration, and integration capabilities, enhancing HR management and operational workflows with user-friendly, stable, and scalable solutions.
SAP HCM is integral for HR departments seeking efficient management of employee lifecycles, from hiring to retirement. It provides comprehensive analytics and reporting tools and integrates smoothly with SuccessFactors. Customization and enterprise resource management integration extend its global appeal. However, users highlight the need for a unified data integration point, interface improvements, and modernization. Challenges include complexity, integration costs, and limited customization. Though cloud innovation is prioritized, on-premises options require attention to prevent obsolescence.
What are SAP HCM's key features?SAP HCM is widely used across industries for managing payroll, employee data, and HR processes. Its deployment in hybrid cloud and on-premises models allows businesses to optimize human resources while integrating with SuccessFactors. Organizations benefit from enhanced payroll functions, employee self-service features, and comprehensive integration with other enterprise systems.
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