Deel can be improved in such a way that I am able to connect to customer service faster because usually it just directs me to an AI, which sometimes isn't really that helpful. It's not a big thing because I'm able to connect to the customer service within five minutes, but sometimes the AI is just a blocker. Regarding needed improvements, there was one feature where Deel removed their ability to get an advanced payment within the week, which was really helpful to my Filipino contractors because sometimes people get their budget tightened. They could get the pay a few days before the actual pay, but now the feature is gone, and I don't know why. It was really helpful back then, and it's just sad that it's gone now.
Regarding how Deel can be improved, it is a good question because I feel that Deel performs absolutely well. I have no specific suggestions that could make my experience with Deel even better. I would encourage Deel to continue being great.
Deel updates their design and website quite frequently, which I understand is for the sake of improving user experience, but sometimes it is really hard to find something you have been looking for. They change places all the time, but you have to be a very active user. If you are just a light user, such as checking for some information, you might get lost at some point. However, if you are a regular user of the platform, you can navigate through this.
For improvement with Deel, the focus is on the entity side, as we have experienced some delays regarding the entity setup, with the actual timeline being far from what they provided. I think they could improve their timelines and be more proactive with assistance regarding Deel maintenance and setup. Another area for improvement could be invoicing. Recently, we have had a lot of issues regarding the invoices we received from Deel, and I raised many concerns and tickets about these incorrect invoices, along with delays regarding refunds, which also need improvement.
I think Deel could improve by making the platform more customizable and expanding coverage to more immigration policies, such as Singapore. We currently worked with a customer service manager at Deel as we were supposed to onboard an EOR from Singapore. However, there were limitations from Deel itself regarding how they manage the payroll system and the onboarding system in Singapore. I hope Deel could expand to provide more services in countries with very strict immigration policies or laws for EORs.
Payroll Specialist at a manufacturing company with 501-1,000 employees
Real User
Top 20
Apr 2, 2026
Deel can be improved in several areas. In some countries, the support response time is limited and takes longer to reply to our tickets. Additionally, in some countries, recurring issues occur with journals where instructions are not always followed correctly.
HR Operations Manager at a tech vendor with 51-200 employees
Real User
Top 20
Apr 2, 2026
Not much, the only thing I would say is that Deel could improve its support function. People are generally really nice, but sometimes you get mixed messages from different teams and support. Focusing on more training for the support agents would be beneficial because some agents are amazing and really know what they're doing, but others could use the improvement.
Pay attention to and review the service catalog since some services may come at an additional price. When responsibilities move from one person or team to another, the handover should be handled smoothly, as we saw some small issues there, indicating this could be improved.
Deel is a very big system and sometimes it becomes a bit too big. Being able to customize it more from what each company actually needs would improve it because then it would be easier to use. We wouldn't have to add a huge module every time we want to expand the system, and instead being able to just add one specific feature would help a lot.
I cannot think of anything to improve off the top of my head. It is not the cheapest solution out there, but I think they have every right to charge a bit of a premium because it is a premium service. It is not particularly more expensive than other options. Of course, it is more expensive than doing it in-house, but it works well, and you need it to work. I cannot really think of anything which I feel is lacking right now. German compliance and German payroll are complicated. We have run into some issues before, but I struggle to say if this is really Deel-related or if it is just the general issues with the system. Deel has always been very helpful in sorting it out.
The risk assessment process could be improved because, as a billing manager on a contractual agreement, I was flagged as high risk during onboarding, and it took several months to resolve with limited transparency and guidance on how to address the issue. The resolution ultimately required adjusting my job title, which highlights the need for clearer criteria and more proactive support during risk evaluations.
Billing Specialist at a tech vendor with 51-200 employees
Real User
Top 20
Apr 1, 2026
While Deel has been very helpful for managing global payroll and contractors, there are a few areas where the platform could be improved. One improvement would be enhanced reporting and analytics capabilities. More customizable reports and deeper insights into payroll data, contractor costs, and workforce trends would help organizations make better strategic decisions.
I have encountered a few challenges with the Employer of Record aspect, mainly limited visibility into employee pay. A pay approval feature before generating final invoices would be helpful. Our primary pay-related issues have occurred during offboarding and when navigating leave of absence or true-up pay. On the reporting side, Deel has made significant improvements. However, reporting remains challenging because we manage Contractors, Employer of Record employees, and global payroll employees. Being able to generate a single pay report for all three employee types would be extremely valuable and is currently my biggest challenge with Deel.
Deel can be improved because it offers so many features, and sometimes this can be a bit overwhelming. Trying to find a particular feature can be a bit difficult, but that is just because Deel offers so many amazing features. I find the on-demand payroll feature overly complicated. If you want to add a one-off payment to someone's payroll, the process feels convoluted, and that could definitely be improved and streamlined to make it easier to add things such as a one-off bonus.
One area for improvement in Deel is its user interface and navigation. At times, it can feel overwhelming—especially for new users—due to the number of tabs and settings, which can slow down simple tasks or cause confusion.
For background checks, Deel typically indicates a turnaround time of around 10 days once all requirements are completed. However, in our experience, the process often exceeds this timeframe, resulting in delays in receiving reports. Improving and shortening this turnaround time would be highly beneficial. Delivering results within the expected timeframe (ideally 10–11 days or less) would help us meet audit and documentation requirements, as all onboarding documents must be completed within the employee’s first month.
For reporting, I would say that is the only thing I think Deel can be improved at. We would love to do reporting more efficiently within the tool. For example, for employee reporting, to collect all the data that we have for employees into Deel and for payroll purposes.
Deel has a lot of features, but I am not sure if we have been using it to its full potential. Some features are paid, and I understand that is how it works as a SaaS platform. It could be improved by having someone more in touch with clients to understand our current needs concerning feedback, one-on-one meetings, and to know about the tools we are not using yet and how Deel can solve other issues that we currently face in the company. The interface and support have been great. We have been able to receive the help we need. Pricing could be a little more affordable for smaller companies, so that is a comment I can leave.
Deel needs to work on their customer service and reach out. Fortunately, that has been the biggest struggle. Other than that, everything has been good.
Deel offers a centralized platform for contract and payroll management, global hiring without local entities, making international workforce operations efficient and compliant.Deel streamlines international HR processes with features for contract management, payroll efficiency, and benefits handling, allowing organizations to hire worldwide without establishing local entities. Its Employer of Record services and HR tool integrations support global workforce management. Despite its benefits,...
Deel can be improved in such a way that I am able to connect to customer service faster because usually it just directs me to an AI, which sometimes isn't really that helpful. It's not a big thing because I'm able to connect to the customer service within five minutes, but sometimes the AI is just a blocker. Regarding needed improvements, there was one feature where Deel removed their ability to get an advanced payment within the week, which was really helpful to my Filipino contractors because sometimes people get their budget tightened. They could get the pay a few days before the actual pay, but now the feature is gone, and I don't know why. It was really helpful back then, and it's just sad that it's gone now.
Regarding how Deel can be improved, it is a good question because I feel that Deel performs absolutely well. I have no specific suggestions that could make my experience with Deel even better. I would encourage Deel to continue being great.
A minor point that could be optimized would be the speed of the interfaces and the application, for it to be even faster than today and more fluid.
Deel updates their design and website quite frequently, which I understand is for the sake of improving user experience, but sometimes it is really hard to find something you have been looking for. They change places all the time, but you have to be a very active user. If you are just a light user, such as checking for some information, you might get lost at some point. However, if you are a regular user of the platform, you can navigate through this.
I find that the visa processes are lengthy. I understand this is the case everywhere, but I would appreciate improvements.
For improvement with Deel, the focus is on the entity side, as we have experienced some delays regarding the entity setup, with the actual timeline being far from what they provided. I think they could improve their timelines and be more proactive with assistance regarding Deel maintenance and setup. Another area for improvement could be invoicing. Recently, we have had a lot of issues regarding the invoices we received from Deel, and I raised many concerns and tickets about these incorrect invoices, along with delays regarding refunds, which also need improvement.
I think Deel could improve by making the platform more customizable and expanding coverage to more immigration policies, such as Singapore. We currently worked with a customer service manager at Deel as we were supposed to onboard an EOR from Singapore. However, there were limitations from Deel itself regarding how they manage the payroll system and the onboarding system in Singapore. I hope Deel could expand to provide more services in countries with very strict immigration policies or laws for EORs.
Deel can be improved in several areas. In some countries, the support response time is limited and takes longer to reply to our tickets. Additionally, in some countries, recurring issues occur with journals where instructions are not always followed correctly.
Not much, the only thing I would say is that Deel could improve its support function. People are generally really nice, but sometimes you get mixed messages from different teams and support. Focusing on more training for the support agents would be beneficial because some agents are amazing and really know what they're doing, but others could use the improvement.
Pay attention to and review the service catalog since some services may come at an additional price. When responsibilities move from one person or team to another, the handover should be handled smoothly, as we saw some small issues there, indicating this could be improved.
Deel is a very big system and sometimes it becomes a bit too big. Being able to customize it more from what each company actually needs would improve it because then it would be easier to use. We wouldn't have to add a huge module every time we want to expand the system, and instead being able to just add one specific feature would help a lot.
I would like to see improvements in the user interface because it could be hard to find things and navigate.
I cannot think of anything to improve off the top of my head. It is not the cheapest solution out there, but I think they have every right to charge a bit of a premium because it is a premium service. It is not particularly more expensive than other options. Of course, it is more expensive than doing it in-house, but it works well, and you need it to work. I cannot really think of anything which I feel is lacking right now. German compliance and German payroll are complicated. We have run into some issues before, but I struggle to say if this is really Deel-related or if it is just the general issues with the system. Deel has always been very helpful in sorting it out.
I think Deel can be improved with quicker support when we open email requests.
The risk assessment process could be improved because, as a billing manager on a contractual agreement, I was flagged as high risk during onboarding, and it took several months to resolve with limited transparency and guidance on how to address the issue. The resolution ultimately required adjusting my job title, which highlights the need for clearer criteria and more proactive support during risk evaluations.
While Deel has been very helpful for managing global payroll and contractors, there are a few areas where the platform could be improved. One improvement would be enhanced reporting and analytics capabilities. More customizable reports and deeper insights into payroll data, contractor costs, and workforce trends would help organizations make better strategic decisions.
I have encountered a few challenges with the Employer of Record aspect, mainly limited visibility into employee pay. A pay approval feature before generating final invoices would be helpful. Our primary pay-related issues have occurred during offboarding and when navigating leave of absence or true-up pay. On the reporting side, Deel has made significant improvements. However, reporting remains challenging because we manage Contractors, Employer of Record employees, and global payroll employees. Being able to generate a single pay report for all three employee types would be extremely valuable and is currently my biggest challenge with Deel.
Deel can be improved because it offers so many features, and sometimes this can be a bit overwhelming. Trying to find a particular feature can be a bit difficult, but that is just because Deel offers so many amazing features. I find the on-demand payroll feature overly complicated. If you want to add a one-off payment to someone's payroll, the process feels convoluted, and that could definitely be improved and streamlined to make it easier to add things such as a one-off bonus.
One area for improvement in Deel is its user interface and navigation. At times, it can feel overwhelming—especially for new users—due to the number of tabs and settings, which can slow down simple tasks or cause confusion.
I think Deel can be improved as it is a bit costly. Perhaps making it cheaper would be beneficial. Otherwise, Deel is very intuitive.
For background checks, Deel typically indicates a turnaround time of around 10 days once all requirements are completed. However, in our experience, the process often exceeds this timeframe, resulting in delays in receiving reports. Improving and shortening this turnaround time would be highly beneficial. Delivering results within the expected timeframe (ideally 10–11 days or less) would help us meet audit and documentation requirements, as all onboarding documents must be completed within the employee’s first month.
For reporting, I would say that is the only thing I think Deel can be improved at. We would love to do reporting more efficiently within the tool. For example, for employee reporting, to collect all the data that we have for employees into Deel and for payroll purposes.
Deel has a lot of features, but I am not sure if we have been using it to its full potential. Some features are paid, and I understand that is how it works as a SaaS platform. It could be improved by having someone more in touch with clients to understand our current needs concerning feedback, one-on-one meetings, and to know about the tools we are not using yet and how Deel can solve other issues that we currently face in the company. The interface and support have been great. We have been able to receive the help we need. Pricing could be a little more affordable for smaller companies, so that is a comment I can leave.
Deel needs to work on their customer service and reach out. Fortunately, that has been the biggest struggle. Other than that, everything has been good.
Deel can be improved by providing notifications of time-off requests. This may be a setting in Deel, but I have been unable to find it.