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CylanceOPTICS vs Logpoint comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 9, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
3.2
Users saw positive ROI from CylanceOPTICS with improved threat detection, cost savings, faster responses, and a user-friendly interface.
Sentiment score
8.1
Logpoint ensures compliance, offers cost-effectiveness and predictable pricing, and boosts ROI, providing value in security operations.
Many customers observe a return on investment with CylanceOPTICS since it works effectively without the need for an internet connection.
 

Customer Service

Sentiment score
5.2
CylanceOPTICS' customer service is mixed, with effective higher-tier support but lacking initial assistance and geographical challenges.
Sentiment score
7.4
Logpoint's customer service experiences response delays and varied technical support, with language barriers and stretched local representatives noted.
When it comes to technical support provided by BlackBerry, my experience has been somewhat slow; if a problem arises, we often have to wait for a reply.
The technical support for Logpoint is very good, and I would rate it as nine out of ten.
Logpoint's customer support is not sufficient with only one engineer in the US.
 

Scalability Issues

Sentiment score
4.5
CylanceOPTICS is praised for scalability but faces mixed reviews, especially with larger enterprises and virtual machine demands.
Sentiment score
7.6
Logpoint offers exceptional scalability, adaptability, and modularity, supporting growth for small to medium enterprises with robust architecture.
It is web-based and accommodates the expansion of our organization.
Logpoint is scalable and capable of expanding.
 

Stability Issues

Sentiment score
9.2
CylanceOPTICS is praised for its stability, reliability, and compatibility, excelling over McAfee despite minor issues with SentinelOne.
Sentiment score
6.6
Logpoint generally maintains stability but can face issues due to hardware dependency and resource allocation, improving with newer versions.
Regarding stability, I have no complaints as CylanceOPTICS has proven to be totally stable, and as of now, we have not encountered any instability.
I have received reports indicating glitches and downtimes with Logpoint.
 

Room For Improvement

CylanceOPTICS needs enhancements in threat automation, detection, and management, facing issues with false positives and scalability.
Logpoint requires better integration, usability, performance, documentation, installation processes, cloud capabilities, support, and threat management features.
Whenever a ticket is raised by one of our customers, we have to wait for responses which can take a whole day due to the time zone differences, and a local team could expedite this process.
Dealing with foreign entities for support was a challenge, leading us to switch providers due to lack of adequate support.
Logpoint needs to be cloud-native, as currently, it is not.
 

Setup Cost

CylanceOPTICS pricing is competitive and affordable, with annual costs under $100 per client, often bundled with services.
Logpoint offers a cost-effective subscription model with fixed pricing, though advanced consulting fees could increase overall costs.
In terms of cost, I find CylanceOPTICS to be reasonable; it's not overly expensive, nor is it at the lower end of the market—it's positioned in the medium range.
I rate the pricing at eight, suggesting it's relatively good or affordable.
 

Valuable Features

CylanceOPTICS provides AI-driven threat detection with auto-containment, script control, and behavior analytics, offering trusted, real-time security solutions.
Logpoint offers cost-effective log management with advanced analytics, seamless integrations, and user-friendly SIEM and SOAR features.
The UEBA enables us to monitor at the device level, and SOAR provides playbooks and templates that we can modify and incorporate into the platform.
It effectively facilitates logging and log storage and assists in security event management by ingesting security events.
 

Categories and Ranking

CylanceOPTICS
Ranking in Endpoint Detection and Response (EDR)
40th
Average Rating
7.4
Reviews Sentiment
5.2
Number of Reviews
13
Ranking in other categories
No ranking in other categories
Logpoint
Ranking in Endpoint Detection and Response (EDR)
45th
Average Rating
7.6
Reviews Sentiment
7.0
Number of Reviews
23
Ranking in other categories
Log Management (34th), Security Information and Event Management (SIEM) (31st), User Entity Behavior Analytics (UEBA) (12th), Security Orchestration Automation and Response (SOAR) (18th)
 

Mindshare comparison

As of October 2025, in the Endpoint Detection and Response (EDR) category, the mindshare of CylanceOPTICS is 0.3%, up from 0.2% compared to the previous year. The mindshare of Logpoint is 0.3%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Endpoint Detection and Response (EDR) Market Share Distribution
ProductMarket Share (%)
CylanceOPTICS0.3%
Logpoint0.3%
Other99.4%
Endpoint Detection and Response (EDR)
 

Featured Reviews

GauthamVakapalli - PeerSpot reviewer
Provides reliable threat detection and response but requires better regional support
One improvement I suggest for CylanceOPTICS is more robust marketing efforts from their side. Many customers gravitate towards popular EDRs like CrowdStrike or Sophos, largely due to better marketing, despite BlackBerry Cylance being a superior product. The lack of marketing from distributors or vendors is a critical area where they are falling short. Apart from marketing, it would be beneficial for CylanceOPTICS to establish a dedicated team in GCC since I coordinate with the UK team to handle support. Whenever a ticket is raised by one of our customers, we have to wait for responses which can take a whole day due to the time zone differences, and a local team could expedite this process. In terms of scalability, CylanceOPTICS is indeed easy to scale, but one issue I face is related to visibility; while it is scalable, the security teams struggle with limited visibility as we need to gather data from multiple sources.
Abdullah Secca - PeerSpot reviewer
Valuable monitoring and integration features boost compliance
They are not in the US market, and the quality of support has declined. They migrated operations from Boston to Denmark, and we cannot use a tool hosted outside the country. Additionally, dealing with foreign entities for support was a challenge, leading us to switch providers due to lack of adequate support.
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Top Industries

By visitors reading reviews
Manufacturing Company
16%
Financial Services Firm
11%
Computer Software Company
11%
Comms Service Provider
9%
Computer Software Company
26%
Manufacturing Company
10%
Comms Service Provider
8%
University
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business7
Midsize Enterprise2
Large Enterprise4
By reviewers
Company SizeCount
Small Business17
Midsize Enterprise3
Large Enterprise4
 

Questions from the Community

What do you like most about Blackberry Optics?
I would rate the stability a nine out of ten. I would give it a close ten as possible because, like SentinelOne, I've seen incompatibility. Whereas Cylance, I've seen none.
What is your experience regarding pricing and costs for Blackberry Optics?
In terms of cost, I find CylanceOPTICS to be reasonable; it's not overly expensive, nor is it at the lower end of the market—it's positioned in the medium range.
What needs improvement with Blackberry Optics?
One improvement I suggest for CylanceOPTICS is more robust marketing efforts from their side. Many customers gravitate towards popular EDRs like CrowdStrike or Sophos, largely due to better marketi...
What is your experience regarding pricing and costs for LogPoint?
I rate the pricing at eight, suggesting it's relatively good or affordable.
What needs improvement with LogPoint?
Logpoint needs to be cloud-native, as currently, it is not. Additionally, there should be compliance mapping, where the features and actions within Logpoint map to security compliance standards.
 

Overview

 

Sample Customers

Cerdant, Washoe County School District
AP Pension, Copenhagen Airports, KMD, Terma, DISA, Danish Crown, Durham City Council, Game, TopDanmark, Lahti Energia, Energi Midt, Synoptik, Eissmann Group Automotive, Aligro, CG50...
Find out what your peers are saying about CylanceOPTICS vs. Logpoint and other solutions. Updated: September 2025.
869,760 professionals have used our research since 2012.