


CylanceOPTICS and Kaspersky Endpoint Security Cloud are two competing endpoint security solutions. Kaspersky Endpoint Security Cloud seems to have the upper hand due to its feature richness and comprehensive security capabilities.
Features: CylanceOPTICS offers strong AI-driven threat detection, automation capabilities, and efficient performance. Kaspersky Endpoint Security Cloud includes comprehensive security features, such as a firewall, anti-phishing, and device control. Users value Kaspersky's extensive feature set and overall depth in security tools.
Room for Improvement: CylanceOPTICS users suggest better integration with other tools, enhanced reporting, and more detailed analytics. Kaspersky Endpoint Security Cloud could improve its system performance impact, reduce false positives, and streamline user management. Both products offer room for enhancements in specific areas based on user feedback.
Ease of Deployment and Customer Service: CylanceOPTICS has straightforward deployment but users face occasional technical issues, although these are mitigated by responsive customer support. Kaspersky Endpoint Security Cloud is also easy to deploy, supported by comprehensive documentation, but customer service responsiveness receives mixed feedback. Users tend to favor CylanceOPTICS customer support despite minor deployment issues.
Pricing and ROI: CylanceOPTICS has moderate setup costs with users seeing high ROI due to effective threat prevention. Kaspersky Endpoint Security Cloud is perceived as slightly pricier but justifies the cost through its extensive features and satisfactory ROI. While Kaspersky offers more for the price, CylanceOPTICS users find it more cost-effective.
They appreciate the rich telemetry data from the solution, as it provides in-depth threat identification.
Cortex XDR by Palo Alto Networks helps to reduce my total cost of ownership significantly.
In Cortex XDR by Palo Alto Networks, most of the remediation is automated and the accuracy is quite good.
Many customers observe a return on investment with CylanceOPTICS since it works effectively without the need for an internet connection.
The technical support from Palo Alto deserves a mark of ten because they reach out within an hour whenever assistance is needed.
There is no back and forth, and they know what we are asking for and come up with the best resolution for a solution.
If any of these services are missed, it becomes a problem in terms of support tickets, follow-up, or special configuration that needs to be done in the system.
When it comes to technical support provided by BlackBerry, my experience has been somewhat slow; if a problem arises, we often have to wait for a reply.
They should start offering sessions if there's some critical error occurring, even if someone has to pay for the support.
We contacted support, and they answered all questions.
You can onboard 10,000 endpoints in just hours, which demonstrates the excellent scalability of this product.
Cortex XDR by Palo Alto Networks can be expanded anytime by purchasing another license without any issues related to scalability.
I think scalability for Cortex XDR by Palo Alto Networks is good.
If you assign a device to a user in Kaspersky Endpoint Security Cloud, you cannot reassign it to another user.
Cortex remains fast and responsive, even with increasing data and alerts.
The thresholds we've seen on our firewall boxes at some instances reached 80% to 85%, but even at that level of utilization, we don't observe any latency or any issues reported with respect to accessing the application.
Cortex XDR is stable, offering high quality and reliable performance.
Regarding stability, I have no complaints as CylanceOPTICS has proven to be totally stable, and as of now, we have not encountered any instability.
Improving reporting and dashboard customization, along with the addition of real-time and exportable reports, would help SOC teams greatly.
The inclusion of this feature would allow the application of DLP policies alongside antivirus policies via a single agent and console, making it more competitive as other OEMs often offer DLP solutions as part of their antivirus products.
If the per GB data could be provided at a certain level free of cost or at the same cost which the customer is taking for the entire bundle, that would be better.
Whenever a ticket is raised by one of our customers, we have to wait for responses which can take a whole day due to the time zone differences, and a local team could expedite this process.
Recently, there was a company which was attacked by phishing emails, and out of 10, it was only blocking three emails.
Changes occur without notification or updates from the Kaspersky team, making it difficult to prepare for modifications.
The pricing on SentinelOne is far more reasonable and cheaper than Cortex XDR by Palo Alto Networks.
I would say it is definitely not a cheap product, considering how mature it is and how scalable all Palo Alto products are together.
Cortex XDR is perceived as expensive by some customers, yet offers dynamic pricing.
In terms of cost, I find CylanceOPTICS to be reasonable; it's not overly expensive, nor is it at the lower end of the market—it's positioned in the medium range.
It incorporates AI for normal behavior detection, distinguishing unusual operations.
The product provides automation responses in case of a threat attack, severity assessments, centralized manageability, and comprehensive compliance features, resulting in reduced costs.
It includes machine learning to easily analyze data and detect complex threats across endpoints, networks, or clouds.
Endpoint Detection and Response functionality includes root cause analysis and device isolation.
Kaspersky Endpoint Security Cloud is one of the best, very effective software because of its vulnerability assessment and threat assessments.
We contacted support, and they answered all questions.
| Product | Mindshare (%) |
|---|---|
| Cortex XDR by Palo Alto Networks | 3.4% |
| Kaspersky Endpoint Security Cloud | 0.7% |
| CylanceOPTICS | 0.6% |
| Other | 95.3% |



| Company Size | Count |
|---|---|
| Small Business | 44 |
| Midsize Enterprise | 20 |
| Large Enterprise | 47 |
| Company Size | Count |
|---|---|
| Small Business | 7 |
| Midsize Enterprise | 2 |
| Large Enterprise | 4 |
| Company Size | Count |
|---|---|
| Small Business | 8 |
| Midsize Enterprise | 4 |
| Large Enterprise | 3 |
Cortex XDR by Palo Alto Networks provides advanced threat detection with AI-driven endpoint protection and seamless integration, ensuring multi-layered security and automatic threat response.
Cortex XDR is designed to safeguard endpoints against malware and suspicious activities. It offers advanced threat detection and response capabilities using behavioral analysis, AI, and machine learning. It seamlessly integrates with security infrastructures, providing endpoint security, firewall integration, and enhanced visibility in both cloud-based and on-premises environments.
What are the key features of Cortex XDR?Organizations in diverse sectors deploy Cortex XDR to protect against malware, leveraging its advanced threat detection capabilities. Its integration with existing security infrastructures appeals to those seeking comprehensive protection in both cloud and on-premises environments, providing enhanced visibility and threat intelligence.
Our cloud-native BlackBerry® Optics provide visibility, on-device threat detection and remediation across your organization. In milliseconds. And our EDR approach effectively and efficiently hunts threats while eliminating response latency. It’s the difference between a minor security event—and one that’s widespread and uncontrolled.
All you need to protect Windows desktops and file servers, Mac OS devices, iOS and Android mobiles and even Microsoft Office 365.
Just sign up for an account instead of getting tied up in hardware and software provisioning.
Pre-defined policies are automatically applied to each newly connected device, delivering immediate protection.
Be anywhere and protect anywhere using a cloud-based console.
Secure geographically separated offices, home or field-based workers, at their desks or on the go regardless of device type.
Enable remote encryption to make sure your corporate data is safe, even if a device gets lost or stolen.
Shadow IT discovery manages uncontrolled sharing of corporate data in the cloud and reveals users wasting time on social media and messengers.
Ensure compliance readiness with a Data Discovery audit of your personal and financial data in the cloud.
Enable safe collaboration and communication in Microsoft Office 365 - protection for all its major apps is already included in the Kaspersky Endpoint Security Cloud Plus and Pro tiers.
Root Cause Analysis provides an attack visualization so you can see the cause and path of an attack.
Endpoint Detection and Response (EDR) provides simple investigation tools an effortless response to evasive threats.
Advance your skills with online cybersecurity training included in Kaspersky Endpoint Security Pro.
We monitor all Endpoint Detection and Response (EDR) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.