CRITICALSTART vs NetWitness NDR comparison

Critical Start and NetWitness are both solutions in the Security Orchestration Automation and Response (SOAR) category. Critical Start is ranked #26, while NetWitness is ranked #23. Critical Start holds a 1.2% mindshare in SOAR, compared to NetWitness’s 1.8% mindshare. Additionally, 100% of Critical Start users are willing to recommend the solution, compared to 87% of NetWitness users who would recommend it.

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Dec 5, 2024

NetWitness NDR and CRITICALSTART compete in the network detection and response category. NetWitness NDR has the upper hand in pricing and support, whereas CRITICALSTART is preferred for its advanced features and integration capabilities.

Features: NetWitness NDR provides detailed threat analysis, customizable alerts, and comprehensive network visibility. It integrates with third-party applications and includes a unified dashboard for management. CRITICALSTART offers seamless integration, managed detection and response services, and an intuitive mobile app for on-the-go access.

Room for Improvement: NetWitness NDR could enhance its flexibility in reporting and reduce configuration time. More user-friendly updates are needed for its interface and better third-party integration documentation. CRITICALSTART can improve by decreasing the learning curve for the new UI, enhancing the responsiveness of the mobile app, and integrating more data sources without additional costs.

Ease of Deployment and Customer Service: NetWitness NDR features a straightforward deployment and reliable post-implementation support. CRITICALSTART excels with flexible deployment models, exceptional customer service, and an engaging experience that facilitates better customer interaction.

Pricing and ROI: NetWitness NDR offers competitive pricing with strong ROI due to extensive detection capabilities. CRITICALSTART, though higher in initial costs, provides rapid ROI through effective management and reduced alerts. Its value proposition makes the upfront cost worthwhile.

To learn more, read our detailed CRITICALSTART vs. NetWitness NDR Report (Updated: June 2026).

Buyer's Guide

CRITICALSTART vs. NetWitness NDR

June 2026

Download the complete report

Helped 902,988 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Torq

Mindshare comparison

As of July 2026, in the Security Orchestration Automation and Response (SOAR) category, the mindshare of Torq is 3.8%, down from 5.7% compared to the previous year. The mindshare of CRITICALSTART is 1.2%, up from 0.3% compared to the previous year. The mindshare of NetWitness NDR is 1.8%, up from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Security Orchestration Automation and Response (SOAR) Mindshare Distribution
Product	Mindshare (%)
Torq	3.8%
NetWitness NDR	1.8%
CRITICALSTART	1.2%
Other	93.2%

Security Orchestration Automation and Response (SOAR)

Featured Reviews

AdityaDesai

Solutions Architect at Swimlane

Automation has streamlined multi-tenant SOC workflows and improves alert handling efficiency

Although the reporting within Torq is not that great, we did ask for many features regarding reporting in Torq, but due to some platform constraints, they could not make the whole dataset available for us to be used in reporting. Except for that, we used some basic reporting. When I used Torq, it was indeed in the early stages of AI capabilities. Only a few customers were allowed to use it, and we were among them. It functioned well as long as we summarized the data properly. If you input garbage, you would get garbage out. Thus, we had to do significant fine-tuning regarding what data context we provided to the AI orchestrator to get meaningful results. In terms of Torq's unified platform approach to AI SOC automation and case management compared to managing multiple point solutions across my security stack, I find it case-centric. The unified view in case management is good since it provides clarity, although there are limitations regarding how many items in case management can be modified at once. Bulk operations are very limited, potentially due to their back-end database or data retrieval processes that can be improved. Regarding improvements for Torq, when we were onboarded, there were aspects we were uncertain about, such as the number of cases that could be generated, what data we could bring in, how many clients we could onboard, and similar concerns. Initially, we also lacked clarity about the number of playbooks or workflows we could build. Different triggers like system triggers, case-based triggers, and others can be employed without restrictions, but when it comes to on-demand and scheduled jobs, there is a limitation based on the subscription and pricing tier that notably caps the number of workflows we can create. No bulk editing across cases was one issue, along with limited filtering related to single grouping constraints. Additionally, the out-of-the-box case templates provided require substantial modifications before they become usable. There is also a feature in the cases for notes that cannot be searched. They are only visible through the UI, which is another area for improvement. The workflow and execution-based charges seem misleading as this was not discussed initially. I am not sure if new customers are made aware of this. It seems that workflows revolving around cases hinder functionality outside of case management, as we have many use cases needing on-demand triggers and schedules for functions like reporting or polling devices. Creating additional workflows to achieve basic functionalities raises costs significantly, which disadvantages customers. While they facilitate optimization and scaling, the support received tends to be very basic. Improvements can be made in that area as well.

Read full review

Justin Hadley

Sr. Manager, Security Engineering at a financial services firm with 501-1,000 employees

The transparency of data in the platform is perfect: You see everything as they are seeing it

Their Zero Trust Analytics Platform (ZTAP) engine, which is kind of their correlation engine, is by far and away one of the best in the business. We can filter and utilize different lists to build out different alerts, such as, what to alert on and when not to alert. This engine helps reduce our number of alerts and false positives. The service's Trusted Behavior Registry helps the provider solve every alert. The way that they have it built out is very intelligent. The way every alert comes in, it gets triaged one direction or another. If it is already a false positive, then it is still getting addressed and reviewed on a regular cadence. Also, true positive alerts get escalated to the appropriate personnel. Its mobile app is great. The ability just to be able to quick reference and see what's coming in when you're on the move or go. You don't always need to have your computer or laptop handy, because you can operate it just from the mobile app. It can communicate with analysts, which is great. The mobile app is great at affecting the efficiency of our security operations. Those guys are using it throughout the day, whether that be at the office, home, or off hours. Typically, they triage from the mobile app. Then, if an escalation needs to be done on a computer, they will pull out a computer. We were on the original UI for a few years, so the updated UI has been a refreshing change. It has significantly more ability to filter and translate data, then load that data. It is rather intuitive to click through for some of our junior analysts or interns, especially as we are starting to onboard and teach them different aspects of the security operations team.

Read full review

reviewer1799727

Manager, IT Security Operations at a non-profit with 11-50 employees

Reliable and good support but can be expensive

I have no real complaints about the solution. Threat detection could be better. They need to enhance their threat intelligence feeds. We would like to have more IOCs or more trade intelligence to not only rely on the intelligence of the engineer in charge but to have some threat intelligence and some seeds of IOCs and to have the host have some artificial intelligence to reduce the number of false positives. I don't see this solution being very scalable. The solution is pricey.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Torq has exceeded expectations by delivering workflows in a timely and lower effort manner than XSOAR, and it meets all my needs while saving a ton of time and targeting $600,000 saved this year, which is a substantial amount of money."

"Almost four or five hours of work is now completed in four or five minutes."

"According to positive outcomes, Torq reduced manual work and made incident response more efficient."

"Torq's unified platform approach to AI, SOAR, automation, and case management is superior compared to my experience managing multiple point solutions."

"As an analyst, it has demonstrated potential to reduce workforce requirements and time needed for related activities."

"What I appreciate most about Torq is that it is an essential part of our system."

"If I review about 100 vendors that I might work with, Torq is definitely in the top five that gave me personally investment back, just because every bit of effort I put into Torq eventually became a workflow that gave it back to me."

"Using that one piece of AI, we auto-closed 511 cases in quarter four alone."

More Torq pros

"In a given quarter, I get 589,000 security events and 584,000 of those get reduced by the service before they even get to me, so the alerts that actually come through to me end up being about 1,400 in that quarter, which is a 99.7 percent efficiency rate."

"There are two parts of CRITICALSTART's services that are most valuable to us. The MDR solution where they monitor our computers, laptops, and users across the board; and their knowledge of Palo Alto firewalls."

"Outside of using the platform to manage alerts, the feature of the service that we get the most value from is being able to reach out to them and say, "Hey, we might go buy a SIEM," for example. They give us their overview of what's out there, what they've dealt with, what they integrate with, and what that looks like. That's been pretty powerful over the years for us."

"From where we were prior to going into them, the service has increased our analysts’ efficiency to the point that they can focus on other areas of the business. It gives me the ability to allow analysts to do Level 3 and 4 work and stay out of the weeds of the alerts, where you tend to get alert fatigue. The service takes care of much of the Tier 1 and Tier 2 triage. It is more effective than what we had been used to, because it allows the filtering of Level 1 and Level 2 type alerts to be taken care of. This leaves less for us to handle, which is a good thing."

"It is a comfort to know that there is a team of professionals backing you up, especially in an area that you don't feel 100 percent comfortable."

"After a year of using the service, our expectations have been met in terms of services delivered on time, on budget, and on spec."

"My impression of the transparency of the data is that it has good detail. It allows you to see how many events have come in, how many of those events have made it down to their analysts to review, and then however many from their analysts to be able to close out, have been able to been escalated to us. It's a good metric that we can share with my management. They see the value of what the SOC is bringing on top of what my team is already doing."

"Their Zero Trust Analytics Platform (ZTAP) engine, which is kind of their correlation engine, is by far and away one of the best in the business. We can filter and utilize different lists to build out different alerts, such as, what to alert on and when not to alert. This engine helps reduce our number of alerts and false positives."

More CRITICALSTART pros

"The detection rate and tracking features including historical tracking, tracking of the fires on the desk, and tracking of the file last monitored are all quite valuable for us."

"In my opinion, this is the best platform, world-wide, and I am happy with it."

"It is very easy to use, and its usability is great. The use cases are also very easy. The visualizations of the use cases are magnificent. You cannot find this in any other solution. From my point of view, it is great."

"The solution is stable."

"RSA NetWitness does market analysis in a more granular form. It gives you full visibility."

"RSA NetWitness Endpoint has helped our organization from its many advantages and because it provides overall visibility of all of our endpoints within the enterprise network."

"We like the solution doesn't have to be managed by an IT department; it's easy to use and you can still check the machine without the IT department being involved."

"NetWitness Endpoint's most valuable features are its interoperability across many different operating systems and the ease of pivoting from network to endpoint via a single console."

More NetWitness NDR pros

Cons

"We have MCP that we are working with our cloud security platform, and we wanted to connect this MCP to the case management."

"Torq does extensive marketing saying that SOAR is dead and markets itself as an all-in-one solution, but this is not actually true."

"Torq can probably use more ML and look at what can be closed and what cannot be closed in terms of data classification."

"I wish Torq's AI assistant for building templated workflows from scratch worked better; when you start with a blank slate, asking AI to help you build or template the workflow out does not go well."

"The workflow and execution-based charges seem misleading as this was not discussed initially, and creating additional workflows to achieve basic functionalities raises costs significantly, which disadvantages customers."

"Even now, we have workflows that are in production that use AI steps and I get different results, making it unusable to some degree."

"Regarding the pricing of Torq, I would say it is expensive."

"Regarding stability, I have noticed some lagging, crashing, and downtime, which is one of my largest gripes."

More Torq cons

"In terms of responsiveness, when I open up an alert, sometimes it takes a bit of time to load. However, it only happened once or twice."

"The biggest room for improvement is not necessarily in their service or offering, but in the products that they support."

"They could dig a little bit deeper into the Splunk alerts when they feel like they need to be escalated to us."

"They just did a user interface overhaul to the website portal that you use for troubleshooting tickets. The old one was fine. The new one is not intuitive and I hate it."

"There is room for improvement with the new UI, and that's about it. I would like to see a more intuitive design."

"During the six-month integration and rollout, there were some bumpy roads along the way. There were communication breakdowns between the project manager, CRITICALSTART leadership, and us (as the customer). I expressed my displeasure during the integration in their inability to effectively communicate when there were holdups or issues. They were going through some growing pains at that time, but they have been right there for us ever since."

"The updated UI is actually pretty bad. Regarding the intuitiveness, it is fairly easy to use, but the responsiveness, on a scale of one to 10, is a one. It's really poor performance."

"It has frustrated us that they don't have a native Slack integration, because most things do now. That's something we've asked for, for years, and it just doesn't really seem like it's a priority."

More CRITICALSTART cons

"The contamination feature could be improved."

"Threat detection could be better."

"I don't see this solution being very scalable."

"The solution is modular, for example you can buy the RSA ePack, which you buy as a module is not part of the conduit solution. They could include it and have it as an all-in-one solution."

"We would like to see the hunting and investigation features of this solution improved, in order to provide better visibility of issues."

"This solution needs an upgrade in reporting. I have heard from RSA that they are working on this, but as of yet it is not available."

"The problem with this product is that it's a bit slow."

"The threat intelligence could improve in RSA NetWitness Endpoint."

More NetWitness NDR cons

Pricing and Cost Advice

Information not available

"Overall, for what I'm paying for it, and the benefit I'm getting out of it, it is right where it needs to be, if not a little bit in my favor. For what it costs me to actually have this service, I could afford one internal person to do that job, but now I have a team of 10 or more who are doing that job, and they don't sleep because they work shifts."

"It costs a lot for what we felt comfortable to spend."

"The pricing has always been competitive. They have always been good to us. They will make it a fight. They don't try to hide anything; it's always been fully transparent and well-worth what we pay for it."

"The pricing of other services was so insane that they weren't even an option."

"As far as the expense goes, it's very competitive pricing and the services you get are almost like you have a person on your team."

"I've told CRITICALSTART that I think the managed service they provide is cheaper than it should be. It's a really good deal."

"There are contractual penalties if their SLAs are not met. This commitment was very important in our decision to go with this service, because not having downtime is extremely important to us. The providers has not missed an SLA in the 18 months that I have worked with them."

"We are on a three-year contract to use RSA NetWitness Network."

"The price of the solution depends on the environment. If the environment is large then it will cost more. However, the larger the environment with more endpoints, you will receive an increased discount. If the environment is very small, then you might think it is expensive. It is always better to buy in bulk to receive a discount. The minimum number of assets is usually 500, with discounts on 1000 and 2000."

"With RSA, there is flexibility in choosing the service, products, and the range that meets your requirement, as well as they are flexible in terms of pricing."

"I do not have any opinion on the pricing or licensing of the product."

"It is an expensive product."

"The cost depends on the number of endpoints that you want to monitor, but it is not expensive."

"The pricing is not very economical. It is a quite costly product for India. One thing is that when you purchase it, you have to purchase a module separately."

"NetWitness Endpoint is less costly than its competitors, but it offers fewer features."

More NetWitness NDR pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Security Orchestration Automation and Response (SOAR) solutions are best for your needs.

See recommendations

902,988 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

13%

Construction Company

10%

Manufacturing Company

10%

Comms Service Provider

Construction Company

11%

Financial Services Firm

10%

Manufacturing Company

10%

Comms Service Provider

10%

Financial Services Firm

12%

Manufacturing Company

Construction Company

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	4
Midsize Enterprise	5
Large Enterprise	6

By reviewers
Company Size	Count
Small Business	4
Midsize Enterprise	3
Large Enterprise	4

By reviewers
Company Size	Count
Small Business	10
Midsize Enterprise	2
Large Enterprise	6

Questions from the Community

What needs improvement with Torq?

I do not dislike anything about Torq because it has satisfied all of our use cases and requirements. We contacted sup...

See all answers

What is your primary use case for Torq?

Initially, we were using Slack for small automations, such as creating pipelines or shutting down servers. For exampl...

See all answers

What advice do you have for others considering Torq?

I have been working for five years with experience in the IT field. Torq is very good. It manages everything. I would...

See all answers

Ask a question

Earn 20 points

Ask a question

Earn 20 points

Comparisons

Tines vs Torq

Compared 25% of the time

Splunk SOAR vs Torq

Compared 14% of the time

Blink Ops vs Torq

Compared 11% of the time

Palo Alto Networks Cortex XSOAR vs Torq

Compared 10% of the time

Swimlane vs Torq

Compared 8% of the time

More Torq Competitors

ServiceNow Security Operations vs CRITICALSTART

Compared 12% of the time

Palo Alto Networks Cortex XSOAR vs CRITICALSTART

Compared 9% of the time

SentinelOne Wayfinder Threat Detection and Response vs CRITICALSTART

Compared 8% of the time

Binary Defense MDR vs CRITICALSTART

Compared 8% of the time

Expel vs CRITICALSTART

Compared 6% of the time

More CRITICALSTART Competitors

Trellix Endpoint Security Platform vs NetWitness NDR

Compared 6% of the time

Darktrace vs NetWitness NDR

Compared 5% of the time

ServiceNow Security Operations vs NetWitness NDR

Compared 4% of the time

VMware Carbon Black Endpoint vs NetWitness NDR

Compared 3% of the time

ExtraHop Reveal(x) 360 vs NetWitness NDR

Compared 3% of the time

More NetWitness NDR Competitors

Product Reports

Buyer's Guide

Torq

June 2026

Download Torq product report

Buyer's Guide

CRITICALSTART

June 2026

Download CRITICALSTART product report

Buyer's Guide

NetWitness NDR

June 2026

Download NetWitness NDR product report

Also Known As

No data available

Critical Start, CriticalStart

RSA ECAT, NetWitness Network

Overview

Torq is the enterprise AI SOC solution that effectively combines adaptive insights and automation to handle critical threats efficiently. It manages threat lifecycles, swiftly moving from triage to response, ensuring effective risk management.

Torq is designed to streamline security operations by aggregating telemetry across your security stack. It investigates significant risks and manages threats from triage to containment and remediation. This AI-driven tool enhances the capabilities of your SecOps team, allowing them to achieve more impactful results without introducing complicated processes.

What are the key features of Torq?

Adaptive Agentic Insights: Provides real-time threat intelligence tailored to specific security challenges.
Automation: Automates responses to security incidents, minimizing manual intervention requirements.
Threat Lifecycle Management: Comprehensive handling of threats from detection to remediation.
Telemetry Aggregation: Integrates data across platforms for a unified security overview.

Why consider Torq based on reviews?

Efficiency: Users notice significant reductions in time spent managing threats.
Risk Reduction: Enhanced ability to identify and address critical threats promptly.
Resource Optimization: Allows teams to allocate effort to other critical tasks by reducing manual security operations.
Scalability: Adaptable to meet the demands of growing or changing infrastructures.

In industries like finance and healthcare, Torq shows effectiveness by adapting to specific risk scenarios often encountered in these fields. Its integration with existing infrastructures makes it a valuable asset for maintaining stringent security standards, essential for protecting critical data and operations in diverse high-stakes environments.

Torq

CRITICALSTART enhances cybersecurity through advanced alert management, expert guidance, and a user-friendly interface. It promotes efficient monitoring and response to alerts, utilizing a Zero Trust model for heightened security.

CRITICALSTART is designed for organizations seeking to manage security alerts and streamline monitoring processes. Known for its quick response times and efficient alert filtering, it integrates tools like Cylance and Carbon Black to offer managed detection and response services. Users experience enhanced security by focusing on critical threats while the platform's easy navigation aids in efficiently responding to alerts. Improvement areas include better alert prioritization, enhanced compliance disclosure, and smoother integration with third-party communication tools.

What are the key features of CRITICALSTART?

Alert Management: Efficient handling and filtering of alerts to minimize noise.
Expert Guidance: Insights for integrating SIEM and optimizing response strategies.
Mobile Access: Easy access through a mobile app to manage alerts on the go.
Zero Trust Model: Enhances security by minimizing unnecessary access and noise.
User-Friendly Interface: Seamless navigation enhances user interaction and response times.

What advantages and ROI should users consider?

Improved Security Confidence: Advanced alert handling promotes a secure environment.
Increased Efficiency: Streamlined monitoring allows focus on critical threats.
Expert Insight: Professional guidance enhances security strategies and operations.
Quick Response Times: Rapid handling of threats reduces potential impacts.

In industry applications, organizations use CRITICALSTART to bolster cybersecurity measures across finance, healthcare, and technology sectors. Managed detection services and third-party integration make it suitable for enterprises looking to optimize security operations and minimize alert fatigue while ensuring 24/7 monitoring and protection.

Critical Start

NetWitness NDR provides robust network security features, offering full visibility and effective incident response. Its seamless integration and user-friendly interface support malware detection and real-time threat tracking.

NetWitness NDR stands out for its comprehensive traffic details and compatibility across operating systems. It features a unified dashboard and lightweight installation, making it user-friendly without IT support. The system supports orchestration features and user behavior analytics. While deployment is somewhat modular and complex, it serves well for network security, malware analysis, and digital forensics. NetWitness integrates smoothly with third-party apps using its intuitive API, though improvements could be made in areas like SOAR integration, hunting features, and scalability, alongside addressing pricing and licensing complexities.

What are NetWitness NDR's Key Features?

Full Visibility: Offers comprehensive insight into network activities.
User-Friendly Interface: Simplifies navigation and management.
Real-Time Threat Tracking: Enables quick detection and action against threats.
Seamless Integration: Works easily with external applications and systems.
Unified Dashboard: Provides one-stop access to all security metrics.

What Benefits Should Users Look For?

Effective Malware Detection: Identifies and mitigates threats efficiently.
Flexible Deployment: Adapts to both on-premises and IT security needs.
Comprehensive Analytics: Offers detailed traffic and behavior analysis.
Ease of Use: Minimal need for IT support.

Banks and telecom companies utilize NetWitness NDR for detecting indicators of compromise, analyzing intrusion history, and providing risk scores. It functions as both a SIEM tool and a network forensic instrument, proving essential for sectors focused on network security and threat prevention.

NetWitness

Sample Customers

Information Not Available

ADP, Ameritas, Partners Healthcare

Buyer's Guide

CRITICALSTART vs. NetWitness NDR

June 2026

Free Report: CRITICALSTART vs. NetWitness NDR

Find out what your peers are saying about CRITICALSTART vs. NetWitness NDR and other solutions. Updated: June 2026.

DOWNLOAD NOW

902,988 professionals have used our research since 2012.

See our CRITICALSTART vs. NetWitness NDR report.

See our list of best Security Orchestration Automation and Response (SOAR) vendors.

We monitor all Security Orchestration Automation and Response (SOAR) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.