Coralogix vs ServiceNow Cloud Observability comparison

Coralogix and ServiceNow are both solutions in the Application Performance Monitoring (APM) and Observability category. Coralogix is ranked #20 with an average rating of 8.2, while ServiceNow is ranked #41 with an average rating of 7.5. Coralogix holds a 1.0% mindshare in APM, compared to ServiceNow’s 0.4% mindshare. Additionally, 92% of Coralogix users are willing to recommend the solution, compared to 100% of ServiceNow users who would recommend it.

Coralogix

Read 11 Coralogix reviews

1,551 Views
695 Comparison Views

92% willing to recommend

ServiceNow Cloud Observability

Read 4 ServiceNow Cloud Observability reviews

765 Views
454 Comparison Views

100% willing to recommend

Coralogix

ServiceNow Cloud Observability

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 24, 2024

Coralogix and ServiceNow Cloud Observability are both popular solutions in the cloud observability market. ServiceNow Cloud Observability often stands out due to its extensive feature set.

Features: Coralogix users highlight the platform's real-time data processing, anomaly detection, and straightforward pricing as key strengths. ServiceNow Cloud Observability users value its comprehensive integration capabilities, advanced analytics, and extensive feature set.

Room for Improvement: Coralogix users report needing enhancements in dashboard customization, reporting capabilities, and better user customization options. ServiceNow Cloud Observability users desire improvements in system performance, more seamless third-party integrations, and optimization of setup complexity.

Ease of Deployment and Customer Service: Coralogix is praised for its ease of deployment and responsive customer service. ServiceNow Cloud Observability has a more complex deployment but also receives positive feedback for professional and helpful customer service.

Pricing and ROI: Coralogix users appreciate the transparent pricing and quick ROI. ServiceNow Cloud Observability, while more expensive, is seen as a worthy investment due to its extensive feature set, driving higher ROI in complex environments.

To learn more, read our detailed Coralogix vs. ServiceNow Cloud Observability Report (Updated: June 2025).

Buyer's Guide

Coralogix vs. ServiceNow Cloud Observability

June 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Coralogix

Ranking in Application Performance Monitoring (APM) and Observability

20th

Average Rating

8.2

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Log Management (19th), Security Information and Event Management (SIEM) (22nd), API Management (16th), Streaming Analytics (12th), Anomaly Detection Tools (1st)

ServiceNow Cloud Observability

Ranking in Application Performance Monitoring (APM) and Observability

41st

Average Rating

7.6

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of June 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Coralogix is 1.0%, up from 0.6% compared to the previous year. The mindshare of ServiceNow Cloud Observability is 0.4%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability

Featured Reviews

reviewer1915599

VP of Engineering at a financial services firm with 51-200 employees

Good capabilities, has a helpful interface and is straightforward to set up

We have asked for a couple of features from the company already. What typically happens is a lot of people - and developers are one of the biggest consumers of this product - go to this product to optimize their investigation process and specific configurations. That increases our data flow at times, so the cost changes. And a lot of changes happen due to that. We have asked the company to auto-revert the changes after a while so that the system works typically. We want it to work at what it is expected to work at and not really based on the updated configuration which one developer has decided to change.

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VinayKumar16

Senior DeliveryManager at ITC Infotech

Provides ease of use in areas like analytics and reporting

The feature of the tool that is more impactful for cloud performance stems from the area revolving around analytics and reporting. It is an easy-to-use tool. There is something known as performance analytics within ServiceNow that offers complete analytics, which offers end-to-end analytics along with the KPI metrics with what we have in place and so on. With the aforementioned aspects of the tool, I think we should be able to create a dashboard according to the operations view called the operation dashboard view, specifically for C-level executives.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"For now, we have not experienced any stability issues."

"A non-tech person can easily get used to it."

"The solution is easy to use and to start with."

"Numerous data monitoring tools are available, but Coralogix somehow fine-tunes our policies and effectively supports our teams."

"The overall stability and reliability of Coralogix are excellent, and I rarely encounter issues."

"The best feature of this solution allows us to correlate logs, metrics and traces."

"The log monitoring is good, and the dashboards that we create are beneficial."

"The most valuable feature of Coralogix is that it is a very good vendor for metrics."

More Coralogix pros

"The solution Lightstep/ServiceNow has a couple of pretty advanced functionalities to help us investigate a deviation and help the development teams have better observability in the environment using distributed and complex services."

"The UI is very intuitive."

"To a certain extent, it is possible to save on the costs of the product."

"The ability to create a stream based on different parameters, operation name, service name, URL, tags, and URI part, is one valuable feature."

Cons

"The user interface is not intuitive, especially when first onboarding, and improvements could be made here."

"Coralogix should have some AI capabilities to auto-detect anomalies and provide suggestions. The increasing volume of data and the resulting bandwidth charges are concerns."

"The customizable dashboards haven't really helped with my company's efficiency at all, and I think there's room for improvement."

"Coralogix should have some AI capabilities to auto-detect anomalies and provide suggestions."

"We want it to work at what it is expected to work at and not really based on the updated configuration which one developer has decided to change."

"The user interface could be more intuitive and explanatory."

"Maybe they could make it more user-friendly."

"It would be helpful if Coralogix could integrate the main modules that any organization requires into a single subscription."

More Coralogix cons

"The design of this solution is not very intuitive and probably could come with more friendly tips for beginners."

"The dashboard and graphics must be improved."

"The support team could be better. Because of the different versions of different tactics of integrating reactive code base, the documentation is not very clear if someone has to be onboard. I would rate the documentation of Lightstep a five out of ten. It could need improvement."

"In terms of licensing, users would want the product to offer them the ability to tailor the tasks offered in the solution to suit their needs."

Pricing and Cost Advice

"We are paying roughly $5,000 a month."

"Currently, we are at a very minimal cost, which is around $400 per month since we have reduced our usage. Initially, we were at $900 per month."

"The cost of the solution is per volume of data ingested."

"The platform has a reasonable cost. I rate the pricing a three out of ten."

"The product is expensive. I rate the tool's pricing model an eight out of ten."

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Top Industries

By visitors reading reviews

Computer Software Company

12%

Financial Services Firm

11%

Manufacturing Company

Healthcare Company

Financial Services Firm

21%

Manufacturing Company

12%

Computer Software Company

12%

Retailer

10%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Coralogix?

Numerous data monitoring tools are available, but Coralogix somehow fine-tunes our policies and effectively supports our teams.

See all answers

What is your experience regarding pricing and costs for Coralogix?

The pricing is expensive. We need to reduce logs to manage costs. Despite the expense, I believe it is worth the money to have Coralogix as a tool.

See all answers

What needs improvement with Coralogix?

Change might not be the correct word, but with every service, there is always room to improve. They are improving their services daily and deploy new features. When we had missing features that we ...

See all answers

What do you like most about LightStep?

The UI is very intuitive.

See all answers

What needs improvement with LightStep?

There are a lot of workflows and connectors. In terms of licensing, users would want the product to offer them the ability to tailor the tasks offered in the solution to suit their needs.

See all answers

What is your primary use case for LightStep?

I use the solution in my company since it has multiple tenants available. Basically, what happens in business is that you have a hybrid setup model, and for that, you extensively use a cloud platfo...

See all answers

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Compared 33% of the time

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Compared 24% of the time

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Compared 16% of the time

IBM Instana Observability vs ServiceNow Cloud Observability

Compared 9% of the time

Splunk Observability Cloud vs ServiceNow Cloud Observability

Compared 9% of the time

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Product Reports

Buyer's Guide

Coralogix

June 2025

Download Coralogix product report

Buyer's Guide

ServiceNow Cloud Observability

June 2025

Download ServiceNow Cloud Observability product report

Also Known As

No data available

LightStep

Overview

Coralogix is a stateful streaming data platform that provides real-time insights and long-term trend analysis with no reliance on storage or indexing, solving the monitoring challenges of data growth in large-scale systems.

Ingest log, metric, and security data from any source for a single, centralized platform to monitor and alert on your applications. As data is ingested, Coralogix instantly narrows millions of events down to common patterns for deeper insights and faster troubleshooting. Proactive data storage optimization enables up to 70% savings on monitoring costs with better performance.

Coralogix

ServiceNow Cloud Observability is a comprehensive platform designed to enhance visibility, control, and performance monitoring of your IT infrastructure and applications. It seamlessly integrates log management, trace management, metrics monitoring, and infrastructure monitoring in real-time, leveraging AI and machine learning for automated tasks and actionable insights. With benefits including improved visibility, faster incident resolution, enhanced application performance, simplified IT operations, and reduced costs, this cloud-native solution is ideal for businesses of all sizes with complex IT infrastructures. It integrates seamlessly with ServiceNow IT Operations Management (ITOM), supports OpenTelemetry standards, and provides AI-powered insights along with pre-built dashboards and reports.

ServiceNow

Sample Customers

Payoneer, AGS, Monday.com, Capgemini

InVision, Twilio, Lyft, Yext, DigitalOcean,

Buyer's Guide

Coralogix vs. ServiceNow Cloud Observability

June 2025

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