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Coralogix vs ServiceNow Cloud Observability comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 24, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Coralogix
Ranking in Application Performance Monitoring (APM) and Observability
22nd
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
11
Ranking in other categories
Log Management (21st), Security Information and Event Management (SIEM) (23rd), API Management (16th), Streaming Analytics (13th), Anomaly Detection Tools (1st)
ServiceNow Cloud Observability
Ranking in Application Performance Monitoring (APM) and Observability
39th
Average Rating
7.6
Reviews Sentiment
6.9
Number of Reviews
4
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of August 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Coralogix is 1.1%, up from 0.6% compared to the previous year. The mindshare of ServiceNow Cloud Observability is 0.4%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Jorge Florez - PeerSpot reviewer
SaaS platform used by developers to store and conveniently search for logs
If a company has the budget and the log service is critical for them, I would say use Coralogix. It is a very good service for that. I would rate Coralogix an eight out of ten. It is an excellent service for storing logs for a long time. The capacity is unlimited for unindexed logs. The cost model is also very efficient because you pay for the ingested data per month. This can be compared to a solution like New Relic where you have to pay it upfront and cannot limit the data ingestion. Coralogix provides an easy way to search for logs and to visualize them. This a great feature because developers are constantly looking for or browsing logs.
Prashant-Sharma - PeerSpot reviewer
Provides effective observability and offers robust alerting and monitoring capabilities
We use some SDK to integrate like tips in our code, in our Java code or whatever code, rightly, Skylight or whatever. So, the SDK that we use is not very easy to get a hold of. So, a person who is more experienced is able to write proper code so that an operation can have an operation name to set. So, SDK would be improved for developers so that the integration and code will get easier. The support team could be better. Because of the different versions of different tactics of integrating reactive code base, the documentation is not very clear if someone has to be onboard. I would rate the documentation of Lightstep a five out of ten. It could need improvement. Currently, what happens is, suppose in a stream, we have lots of spans. So if there is something I can filter, for example, in a single trace, there are ten calls with it. And if I have to filter, I have to go inside the individual trace to get the call. In future releases, I want to see if it is possible to filter them at a very high stream level. So, for example, I want to filter the calls only from service A, ten calls, and I want to filter only two calls out of ten. So, instead of doing that filter at the trace level, can I do it at a stream level.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The log monitoring is good, and the dashboards that we create are beneficial."
"The overall stability and reliability of Coralogix are excellent, and I rarely encounter issues."
"The initial setup is straightforward."
"The best feature of this solution allows us to correlate logs, metrics and traces."
"A non-tech person can easily get used to it."
"Numerous data monitoring tools are available, but Coralogix somehow fine-tunes our policies and effectively supports our teams."
"The solution offers very good convenience filtering."
"The most valuable feature of Coralogix is that it is a very good vendor for metrics."
"To a certain extent, it is possible to save on the costs of the product."
"The ability to create a stream based on different parameters, operation name, service name, URL, tags, and URI part, is one valuable feature."
"The solution Lightstep/ServiceNow has a couple of pretty advanced functionalities to help us investigate a deviation and help the development teams have better observability in the environment using distributed and complex services."
"The UI is very intuitive."
 

Cons

"From my experience, Coralogix has horrible Terraform providers."
"The user interface could be more intuitive and explanatory."
"Coralogix should have some AI capabilities to auto-detect anomalies and provide suggestions. The increasing volume of data and the resulting bandwidth charges are concerns."
"We want it to work at what it is expected to work at and not really based on the updated configuration which one developer has decided to change."
"The features we were missing in the past were related to the way we see our metrics and aggregate our data."
"Coralogix should have some AI capabilities to auto-detect anomalies and provide suggestions."
"The customizable dashboards haven't really helped with my company's efficiency at all, and I think there's room for improvement."
"Maybe they could make it more user-friendly."
"In terms of licensing, users would want the product to offer them the ability to tailor the tasks offered in the solution to suit their needs."
"The dashboard and graphics must be improved."
"The support team could be better. Because of the different versions of different tactics of integrating reactive code base, the documentation is not very clear if someone has to be onboard. I would rate the documentation of Lightstep a five out of ten. It could need improvement."
"The design of this solution is not very intuitive and probably could come with more friendly tips for beginners."
 

Pricing and Cost Advice

"We are paying roughly $5,000 a month."
"Currently, we are at a very minimal cost, which is around $400 per month since we have reduced our usage. Initially, we were at $900 per month."
"The cost of the solution is per volume of data ingested."
"The platform has a reasonable cost. I rate the pricing a three out of ten."
"The product is expensive. I rate the tool's pricing model an eight out of ten."
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Top Industries

By visitors reading reviews
Financial Services Firm
11%
Computer Software Company
11%
Manufacturing Company
8%
Healthcare Company
7%
Financial Services Firm
19%
Manufacturing Company
14%
Computer Software Company
11%
Retailer
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about Coralogix?
Numerous data monitoring tools are available, but Coralogix somehow fine-tunes our policies and effectively supports our teams.
What is your experience regarding pricing and costs for Coralogix?
The pricing is expensive. We need to reduce logs to manage costs. Despite the expense, I believe it is worth the money to have Coralogix as a tool.
What needs improvement with Coralogix?
Change might not be the correct word, but with every service, there is always room to improve. They are improving their services daily and deploy new features. When we had missing features that we ...
What needs improvement with LightStep?
There are a lot of workflows and connectors. In terms of licensing, users would want the product to offer them the ability to tailor the tasks offered in the solution to suit their needs.
What is your primary use case for LightStep?
I use the solution in my company since it has multiple tenants available. Basically, what happens in business is that you have a hybrid setup model, and for that, you extensively use a cloud platfo...
 

Also Known As

No data available
LightStep
 

Overview

 

Sample Customers

Payoneer, AGS, Monday.com, Capgemini
InVision, Twilio, Lyft, Yext, DigitalOcean,
Find out what your peers are saying about Coralogix vs. ServiceNow Cloud Observability and other solutions. Updated: July 2025.
865,384 professionals have used our research since 2012.