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Coralogix vs ServiceNow Cloud Observability comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 24, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Coralogix
Ranking in Application Performance Monitoring (APM) and Observability
21st
Average Rating
8.4
Reviews Sentiment
6.6
Number of Reviews
13
Ranking in other categories
Log Management (21st), Security Information and Event Management (SIEM) (22nd), API Management (15th), Streaming Analytics (15th), Anomaly Detection Tools (1st), AI Observability (14th)
ServiceNow Cloud Observability
Ranking in Application Performance Monitoring (APM) and Observability
37th
Average Rating
7.6
Reviews Sentiment
6.9
Number of Reviews
4
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of January 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Coralogix is 1.1%, up from 0.8% compared to the previous year. The mindshare of ServiceNow Cloud Observability is 0.6%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability Market Share Distribution
ProductMarket Share (%)
Coralogix1.1%
ServiceNow Cloud Observability0.6%
Other98.3%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Naveenkumar Lakshman - PeerSpot reviewer
Presales Engineer at Crayon
Centralized monitoring has improved real-time issue tracking and reduced root cause analysis time
One of the best features that Coralogix offers is that it is integration friendly. I can seamlessly work with different cloud providers including AWS, Azure, and GCP. I can monitor Kubernetes or Docker platforms as well, and I can integrate with the DevOps chain including Jenkins and all infrastructure code, Terraform, or Ansible. Coralogix has positively impacted my organization by providing a centralized console to monitor the dashboard, giving me rich flexibility to see different sorts of data that is spread across the logs, metrics, or traces, which are the typical pillars of the observability tool. I have the interface where I can use the drag-and-drop feature, and I can create different types of charts. Mainly, I have the line charts and time series ones that I generally use in many use cases, gauges, tables, pie charts, or markdown widgets. These are the ones generically available, and I can switch between the visualization types. I am getting the underlying query in that and can import and export dashboards built upon the JSON format. I can have my own APIs integrated with my dashboards as well, such as with Terraform, which is useful for scaling across my environments. Regarding root cause analysis, mainly what I can do is correlate across all of the layers because the main logs that I work on are storage-related, including CIFS, NFS, SAN traffic, and the metrics including storage, throughput, or VM resource usage. Being able to view logs, metrics, or traces available, I get all of these in one place, and I can do root cause analysis much quicker.
VinayKumar16 - PeerSpot reviewer
Senior DeliveryManager at ITC Infotech
Provides ease of use in areas like analytics and reporting
The feature of the tool that is more impactful for cloud performance stems from the area revolving around analytics and reporting. It is an easy-to-use tool. There is something known as performance analytics within ServiceNow that offers complete analytics, which offers end-to-end analytics along with the KPI metrics with what we have in place and so on. With the aforementioned aspects of the tool, I think we should be able to create a dashboard according to the operations view called the operation dashboard view, specifically for C-level executives.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Coralogix scales well, and I will rate it nine out of ten."
"A non-tech person can easily get used to it."
"Numerous data monitoring tools are available, but Coralogix somehow fine-tunes our policies and effectively supports our teams."
"The solution is easy to use and to start with."
"The initial setup is straightforward."
"In my experience, the best feature Coralogix offers is that the dashboard is pretty good."
"For now, we have not experienced any stability issues."
"The best feature of this solution allows us to correlate logs, metrics and traces."
"The UI is very intuitive."
"To a certain extent, it is possible to save on the costs of the product."
"The solution Lightstep/ServiceNow has a couple of pretty advanced functionalities to help us investigate a deviation and help the development teams have better observability in the environment using distributed and complex services."
"The ability to create a stream based on different parameters, operation name, service name, URL, tags, and URI part, is one valuable feature."
 

Cons

"The customizable dashboards haven't really helped with my company's efficiency at all, and I think there's room for improvement."
"Maybe they could make it more user-friendly."
"Coralogix's dashboard and search capabilities do not help me in any particular way."
"The features we were missing in the past were related to the way we see our metrics and aggregate our data."
"Coralogix should have some AI capabilities to auto-detect anomalies and provide suggestions."
"We want it to work at what it is expected to work at and not really based on the updated configuration which one developer has decided to change."
"It would be helpful if Coralogix could integrate the main modules that any organization requires into a single subscription."
"From my experience, Coralogix has horrible Terraform providers."
"In terms of licensing, users would want the product to offer them the ability to tailor the tasks offered in the solution to suit their needs."
"The design of this solution is not very intuitive and probably could come with more friendly tips for beginners."
"The dashboard and graphics must be improved."
"The support team could be better. Because of the different versions of different tactics of integrating reactive code base, the documentation is not very clear if someone has to be onboard. I would rate the documentation of Lightstep a five out of ten. It could need improvement."
 

Pricing and Cost Advice

"The platform has a reasonable cost. I rate the pricing a three out of ten."
"Currently, we are at a very minimal cost, which is around $400 per month since we have reduced our usage. Initially, we were at $900 per month."
"We are paying roughly $5,000 a month."
"The cost of the solution is per volume of data ingested."
"The product is expensive. I rate the tool's pricing model an eight out of ten."
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Top Industries

By visitors reading reviews
Financial Services Firm
11%
Computer Software Company
10%
Manufacturing Company
8%
Comms Service Provider
6%
Financial Services Firm
16%
Computer Software Company
13%
Manufacturing Company
12%
Retailer
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business8
Midsize Enterprise2
Large Enterprise5
No data available
 

Questions from the Community

What do you like most about Coralogix?
Numerous data monitoring tools are available, but Coralogix somehow fine-tunes our policies and effectively supports our teams.
What is your experience regarding pricing and costs for Coralogix?
To monitor and manage costs associated with Coralogix, I analyze my trend, looking at how the data is being ingested. Generally, it is charged based on what we store, and therefore there are certai...
What needs improvement with Coralogix?
I think Coralogix can be improved with flexible dashboards. Creating specific views, such as saving a dev environment as a separate view rather than adding filters every time, would be great.
What needs improvement with LightStep?
There are a lot of workflows and connectors. In terms of licensing, users would want the product to offer them the ability to tailor the tasks offered in the solution to suit their needs.
What is your primary use case for LightStep?
I use the solution in my company since it has multiple tenants available. Basically, what happens in business is that you have a hybrid setup model, and for that, you extensively use a cloud platfo...
What advice do you have for others considering LightStep?
I recommend the product to others. I rate the tool an eight out of ten.
 

Also Known As

No data available
LightStep
 

Overview

 

Sample Customers

Payoneer, AGS, Monday.com, Capgemini
InVision, Twilio, Lyft, Yext, DigitalOcean,
Find out what your peers are saying about Coralogix vs. ServiceNow Cloud Observability and other solutions. Updated: December 2025.
879,711 professionals have used our research since 2012.