

Control-M and WorkFusion compete in the enterprise IT automation space. Control-M has a distinct advantage due to its comprehensive integration capabilities and user-friendly interface, particularly beneficial in environments such as banking.
Features: Control-M excels with its Virtual Terminal, cross-platform scheduling, and deep integration capabilities with platforms like SAP and VMware. Its graphical interface allows users to manage operations visually, making complex scheduling easier. Its mobile app and automated error handling are notable features. WorkFusion shines with strong RPA and ML capabilities, excelling in document processing and automating complex workflows with SAP integrations. Its flexibility and cognitive capabilities stand out, especially in automating repetitive tasks.
Room for Improvement: Control-M users suggest enhancing process output analysis and simplifying its licensing structure. There are calls for better integration with third-party tools and improved reporting functions. WorkFusion could benefit from improved user-friendliness, particularly for non-technical users. Enhancements in OCR capabilities, more intuitive interfaces, and faster setup processes are also desired, as technical expertise is often essential.
Ease of Deployment and Customer Service: Control-M is usually deployed on-premises, praised for robust technical support with quick response times, though sometimes seen as overly structured. WorkFusion, commonly used across cloud platforms, provides satisfactory technical support, though users report occasional issues with service consistency during complex implementations. House community resources are valued by users.
Pricing and ROI: Control-M's job-based pricing may be prohibitive for smaller organizations, yet it promises significant ROI in large-scale environments. WorkFusion offers a cheaper option than some competitors, though costs can rise in scaled implementations. It presents fair value, decreasing manual efforts and costs due to its efficient automation. Both solutions offer substantial ROI when optimized, though the initial investment may deter some organizations.
The main return on investment with Helix Control-M has been a reduction in downtime and minimization of manual interventions, which has improved our operational efficiency.
You can run a million batch jobs or tasks at night when all of your highly skilled people are at home sleeping.
By implementing automation tools, you can minimize human errors and improve efficiency.
They quickly evolve with changing technology trends, easily adopt new features, and incorporate them into the product.
The support is accurate, and BMC is always ready to help with queries and complex incidents.
The technical support is very polite, helpful, and available 24/7.
Some issues are resolved quickly, while others might take time as they require further analysis.
They allow sharing of issues faced in use cases and work alongside us to resolve them.
Initial support often struggles to find solutions, leading to delays until more experienced personnel get involved.
Our license doesn't limit our ability to configure Control-M as needed, allowing us to easily create new agents or environments.
I am paying for a top-end tool which rarely experiences issues, with most problems stemming from the applications being managed rather than the tooling itself.
It can absorb more workload wherever needed.
The number of bots currently running on the platform should be more than 1,000, including RPA and non-RPA bots.
WorkFusion is efficient for structured automation tasks with predefined templates and clear documentation.
Control-M itself is robust, and it would receive a rating of 10.
The downtime is higher compared to AWS.
The testing and development phases need to be more rigorous before releasing patches.
I frequently face issues with infrastructure and some WorkFusion-related problems, such as login issues.
WorkFusion requires a strong background in Java to meet requirements effectively.
Some stability problems may arise from processes that have not been designed or coded properly, leading to glitches.
They could provide more documentation and tutorials to make the initial setup easier to understand.
We've experienced main problems with MFTE where having one setup means when an error occurs, the entire service goes down.
Documentation should be maintained for all versions since they provided the application.
In low-code automation, most parts are not customizable, particularly when Excel is involved, which increases complexity.
WorkFusion requires a high level of Java knowledge for programming, making it quite technical.
The licensing cost is very high, and they often consider switching to IBM Workload Scheduler or other options.
Control-M tends to be more expensive compared to other solutions, but users get great value from it.
Control-M is among the highest-priced solutions in the market.
I am not familiar with the exact pricing, however, it is considered pricey.
Currently, I would rate their pricing around two, as WorkFusion's cloud version seems costly compared to others.
It is worth the money as a tool.
Automation is more advanced, deployment is fast, and version control has been simplified.
The user interface is comprehensive and lets me view all my jobs on one page, monitor everything, and access the job history.
If I have a staff that operates Control-M on Windows Server, they will easily pick it up if they need to run it on Unix or mainframes. It's the same interface, saving time and improving efficiency.
They provide an inbuilt Selenium framework and infrastructure that eases my workload, allowing me to write Java code and embed it within Groovy classes.
It also supports reusable code components through Java, making it efficient for developers.
The platform now includes auto machine learning and AI capabilities.
| Product | Market Share (%) |
|---|---|
| Control-M | 3.7% |
| WorkFusion | 1.0% |
| Other | 95.3% |

| Company Size | Count |
|---|---|
| Small Business | 37 |
| Midsize Enterprise | 23 |
| Large Enterprise | 140 |
| Company Size | Count |
|---|---|
| Small Business | 10 |
| Large Enterprise | 23 |
Control-M SaaS by BMC is tailored for growing teams, offering essential orchestration for managing hybrid cloud workflows starting at $29,000 annually.
Control-M integrates automation, orchestration, and a user-friendly interface to streamline workflows across banking, DevOps, and cloud environments. Key modules like Managed File Transfer and cross-platform support simplify job monitoring, while Batch Impact Manager enhances scheduling. Despite its capabilities, improvements in output analysis, reporting customization, offline access, and API integration are desired by users.
What are Control-M's key features?Control-M is implemented in industries such as finance and enterprise operations, aiding in automating batch processing across platforms like SAP and Teradata. It integrates with secure file transfers, ERP systems, and databases, whether deployed on-premises or cloud, ensuring seamless operation optimization.
WorkFusion, Inc. is the creator of AI-enabled Digital Workers designed specifically for banking and financial services organizations. Its Digital Workers are true knowledge workers that effectively augment existing teams in functions like anti-money laundering (AML), sanctions, customer onboarding, Know Your Customer (KYC), and customer service. WorkFusion’s digital workforce solutions help solve talent shortages, increase workforce capacity, save money, enhance employee and customer satisfaction, and ensure ongoing compliance. For more information visit workfusion.com.
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