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Control-M vs PagerDuty Operations Cloud comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jun 15, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.8
Control-M boosts ROI by automating tasks, reducing costs, improving efficiency, and enhancing data management for large enterprises.
Sentiment score
7.8
PagerDuty Operations Cloud efficiently handles alerts, improves response times, reduces downtime, and enhances customer satisfaction and reliability.
The main return on investment with Helix Control-M has been a reduction in downtime and minimization of manual interventions, which has improved our operational efficiency.
You can run a million batch jobs or tasks at night when all of your highly skilled people are at home sleeping.
By implementing automation tools, you can minimize human errors and improve efficiency.
 

Customer Service

Sentiment score
7.3
Control-M's support is praised for effectiveness and resources, though some users face delays and require issue escalation.
Sentiment score
8.1
PagerDuty Operations Cloud is highly rated for responsive, effective customer support, with most issues resolved swiftly under 24 hours.
They quickly evolve with changing technology trends, easily adopt new features, and incorporate them into the product.
The technical support is very polite, helpful, and available 24/7.
If something fails at 3 AM in the morning, you need to fix it and get it back up and working really quickly.
 

Scalability Issues

Sentiment score
7.6
Control-M is scalable and adaptable, efficiently managing complex operations across industries, despite occasional server load and cost concerns.
Sentiment score
7.8
PagerDuty Operations Cloud excels in scalability, integration, and management, though licensing costs may pose scaling challenges for enterprises.
Our license doesn't limit our ability to configure Control-M as needed, allowing us to easily create new agents or environments.
It can absorb more workload wherever needed.
As the workload on Control-M increases, its scalability is much higher.
The product was highly scalable, with no limits on the number of applications or event routing rules.
 

Stability Issues

Sentiment score
7.7
Control-M is praised for stability and reliability, with minimal issues often linked to external factors and resolved quickly.
Sentiment score
8.3
PagerDuty Operations Cloud is praised for stability and reliability, with quick resolutions for rare notification delays and effective support.
The downtime is higher compared to AWS.
The testing and development phases need to be more rigorous before releasing patches.
Once properly implemented, the system becomes very stable, which is one of its strongest attributes.
 

Room For Improvement

Control-M users desire better reporting, lower costs, improved interfaces, enhanced integrations, simplified upgrades, and offline capabilities.
PagerDuty users seek better time zone handling, UI intuitiveness, integration, automation, and efficient incident management with enhanced analytics.
They could provide more documentation and tutorials to make the initial setup easier to understand.
We've experienced main problems with MFTE where having one setup means when an error occurs, the entire service goes down.
Documentation should be maintained for all versions since they provided the application.
It would be useful to have a way to define all configurations in code that is similar to how Terraform operates.
 

Setup Cost

Enterprise buyers face high costs with Control-M, but many find its comprehensive features a worthwhile investment despite complex licensing.
PagerDuty Operations Cloud offers flexible pricing, but costs can be high; users find it competitive and valuable.
The licensing cost is very high, and they often consider switching to IBM Workload Scheduler or other options.
Control-M tends to be more expensive compared to other solutions, but users get great value from it.
Control-M is among the highest-priced solutions in the market.
 

Valuable Features

Control-M enhances workflow management with intuitive interfaces, robust automation, and seamless integration, improving flexibility, efficiency, and productivity.
PagerDuty Operations Cloud provides seamless incident management with integrations, automation, and user-friendly features, enhancing alert routing and communication.
Automation is more advanced, deployment is fast, and version control has been simplified.
The user interface is comprehensive and lets me view all my jobs on one page, monitor everything, and access the job history.
It is easy to integrate Control-M with technologies for data ops or DevOps processes as things change, and it is not complex compared to other workload automation tools available in the market.
It integrates with multiple applications and is highly customizable, with policies, escalation procedures, and an event routing tool that ensures contacting the right person.
 

Categories and Ranking

Control-M
Ranking in Process Automation
2nd
Average Rating
8.6
Reviews Sentiment
6.9
Number of Reviews
135
Ranking in other categories
Managed File Transfer (MFT) (4th), Workload Automation (1st)
PagerDuty Operations Cloud
Ranking in Process Automation
11th
Average Rating
8.8
Reviews Sentiment
7.3
Number of Reviews
37
Ranking in other categories
IT Alerting and Incident Management (1st), AIOps (12th), Critical Event Management (CEM) (1st)
 

Mindshare comparison

As of October 2025, in the Process Automation category, the mindshare of Control-M is 4.7%, up from 4.1% compared to the previous year. The mindshare of PagerDuty Operations Cloud is 0.3%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Process Automation Market Share Distribution
ProductMarket Share (%)
Control-M4.7%
PagerDuty Operations Cloud0.3%
Other95.0%
Process Automation
 

Featured Reviews

Mark_Francome - PeerSpot reviewer
Easily connects to different platforms and ties everything together in a centralized screen
Areas of Control-M that have room for improvement include the reporting feature. The reporting on Control-M hasn't changed much over the years, although it is in a different internal format. It used to be Crystal Reports, and now they've upgraded that. It would be better if that was really flexible where you could define your own reports. You can customize it a little bit, but when people come in with complex questions, you should be able to use that tool and access anything in the database. Control-M has two internal databases that are core to the product. You can go in and do your own SQL queries against the database, but this reporting tool should really be able to do everything that you can do with SQL, and give you good information. Instead, you end up having to export to spreadsheets and then change and update them. It can be very labor-intensive to get this information out. Other than the reporting, they've addressed most things over the years. Control-M is a tool that's been around for more than 30 years, so they have actually fixed most issues that you would encounter. They have a request for enhancement process that most users have sent requests to, but it doesn't move very quickly. The other challenge is they're supporting so many different platforms; BMC just wants it to be a trouble-free release. When users request new features, such as improved reporting, BMC's priority remains maintaining a clean-running system.
JeremyEmmett - PeerSpot reviewer
Centralized alert management with customizable routing and superior scheduling
Everything can always be better. Operations are somewhat limited by their integration package. For example, integrating with Jira was problematic until they updated to a better plug-in. The ability to build customized modules would be advantageous, allowing organizations to define their own integration modules. It would be useful to have a way to define all configurations in code that is similar to how Terraform operates.
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Top Industries

By visitors reading reviews
Financial Services Firm
27%
Computer Software Company
11%
Manufacturing Company
7%
Insurance Company
7%
Computer Software Company
15%
Performing Arts
13%
Financial Services Firm
10%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business26
Midsize Enterprise13
Large Enterprise113
By reviewers
Company SizeCount
Small Business12
Midsize Enterprise11
Large Enterprise19
 

Questions from the Community

How does Control-M compare with AutoSys Workload Automation?
Control-M acts as a single, centralized interface for monitoring and managing all batch processes, which is helpful because nothing gets left unattended since it is all visible in one place, and th...
What do you like most about Control-M?
First of all, the shift from manual to automation has been valuable. We have a tool that can automate.
What do you like most about PagerDuty?
The product easily integrates with other solutions.
What is your experience regarding pricing and costs for PagerDuty?
The solution was expensive, but if all its features were utilized, it was considered worth the cost. The tier-based pricing model was cumbersome, and there was a desire for a service-based catalog ...
What needs improvement with PagerDuty?
Everything can always be better. Operations are somewhat limited by their integration package. For example, integrating with Jira was problematic until they updated to a better plug-in. The ability...
 

Also Known As

Control M
No data available
 

Interactive Demo

Demo not available
 

Overview

 

Sample Customers

CARFAX, Tampa General Hospital, Navistar, Amadeus, Raymond James, Railinc
40% of the Fortune 100 TrustPagerDuty. Customers include: Slack, Intuit, Zendesk, Panasonic, Pinterest, Airbnb, eHarmony, McKesson, Comcast
Find out what your peers are saying about Control-M vs. PagerDuty Operations Cloud and other solutions. Updated: September 2025.
869,566 professionals have used our research since 2012.