Control-M and PagerDuty Operations Cloud are key players in operational task management, focusing on scheduling and incident response. Control-M holds an advantage in complex task scheduling and environment management, whereas PagerDuty excels in alerting and incident management.
Features: Control-M is preferred for complex scheduling tasks with strong integration capabilities, making it versatile across numerous environments. It excels in automation, particularly on platforms like AS400. PagerDuty shines in alerting and notification services, providing quick and flexible alerts across multiple channels. It is well-suited for on-call management and incident response in dynamic operational settings.
Ease of Deployment and Customer Service: Control-M offers a broad range of deployment options, supporting various environments. It's known for its effective customer support, but response time variability and third-party dependency can impact user experience. PagerDuty focuses on public and private clouds with a more streamlined deployment process. Its customer support is generally effective, though the flexibility of its pricing models concerning support access draws some criticism.
Pricing and ROI: Control-M's pricing structure is seen as expensive, with costs linked to job numbers or task-based licensing. Despite this, the investment often brings substantial operational efficiencies and positive long-term ROI when fully utilized. PagerDuty's pricing is straightforward, based on user subscriptions, which users find flexible, though some express concern at the cost when scaling up. Its ROI is often realized quickly by minimizing downtime and enhancing response times.
The main return on investment with Helix Control-M has been a reduction in downtime and minimization of manual interventions, which has improved our operational efficiency.
You can run a million batch jobs or tasks at night when all of your highly skilled people are at home sleeping.
It has reduced the total cost of ownership by 30% to 40%.
The technical support is very polite, helpful, and available 24/7.
If something fails at 3 AM in the morning, you need to fix it and get it back up and working really quickly.
The immediate acknowledgment and solutions provided by BMC's support team make it stand out compared to other tools.
It can absorb more workload wherever needed.
As the workload on Control-M increases, its scalability is much higher.
I would rate it a nine out of ten for scalability.
The product was highly scalable, with no limits on the number of applications or event routing rules.
The downtime is higher compared to AWS.
The testing and development phases need to be more rigorous before releasing patches.
The stability of the Helix Control-M solution is good.
They could provide more documentation and tutorials to make the initial setup easier to understand.
There should be an automation system for developers to set it up more easily and quickly.
What they've done about scheduling, other people are still trying to figure out.
It would be useful to have a way to define all configurations in code that is similar to how Terraform operates.
The licensing cost is very high, and they often consider switching to IBM Workload Scheduler or other options.
Pricing is generally affordable, though some features cost a bit more.
The best cell phone will always be more expensive.
Automation is more advanced, deployment is fast, and version control has been simplified.
The user interface is comprehensive and lets me view all my jobs on one page, monitor everything, and access the job history.
Control-M provides workflow orchestration, including scheduling, deploying, managing, and monitoring workflows.
It integrates with multiple applications and is highly customizable, with policies, escalation procedures, and an event routing tool that ensures contacting the right person.
Control-M is used for enterprise workload automation, orchestrating finance, retail, healthcare, and supply chain processes. It handles batch job scheduling, managed file transfers, cloud integrations, and compliance auditing across on-premises, cloud, and hybrid environments.
Organizations leverage Control-M to efficiently monitor and manage business-critical processes like payroll, HR, SAP, Informatica, and database tasks. It enhances visibility, security, and error resolution. Automating and optimizing workflows in data centers, AWS, Azure, and Google Cloud Platform, Control-M supports diverse technological environments. The platform's robust capabilities make it suitable for effective centralized management of applications and data pipelines, ensuring enhanced collaboration and scalability.
What are Control-M's most important features?Control-M is implemented in industries like finance to handle payroll and HR tasks, in retail for inventory management and supply chain processes, and in healthcare for compliance auditing and patient data processing. Organizations benefit from streamlined workflows and automated processes across on-premises, cloud, and hybrid environments, ensuring efficient and secure operations.
The PagerDuty Operations Cloud is the platform for mission-critical, time-critical operations work in the modern enterprise. Through the power of AI and automation, it detects and diagnoses disruptive events, mobilizes the right team members to respond, and streamlines infrastructure and workflows across your digital operations. The Operations Cloud is essential infrastructure for revolutionizing digital operations to compete and win as a modern digital business.
PagerDuty Features
PagerDuty has many valuable key features. Some of the most useful ones include:
PagerDuty Benefits
There are many benefits to implementing PagerDuty. Some of the biggest advantages the solution offers include:
Reviews from Real Users
Below are some reviews and helpful feedback written by PeerSpot users currently using the PagerDuty solution.
Brandon J., Director of engineering at a wellness & fitness company, says, "The SMS pages and the mobile application are pretty much the top two features."
PeerSpot reviewer Pramodh M., DevSecOps Consultant at a tech services company, comments, “The inbound integrations that PagerDuty provides with most of the DevOps tools are valuable. There is a flexible and easy way of integrating with monitoring tools. It allows us to configure the integration with APIs and plugins as well.”
Syed Mohammad A., Vice President - Operations and Client Services at a financial services firm, mentions, "PagerDuty let us set up rosters based on our shifts. We could assign a hierarchy for how the calls should be escalated and the number of times the call will be transferred between people before it is answered. It makes it easy to access an agent via mobile phone."
A Principal Architect at an energy/utilities company states, “The most important feature that is used is call scheduling. We are also able to actually call IT folks in the case of an emergency.”
We monitor all Process Automation reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
