ConnectWise SIEM vs Netsurion comparison

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ConnectWise SIEM

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Executive SummaryUpdated on Sep 18, 2024

ConnectWise SIEM and Netsurion are two robust solutions in the SIEM market. Users are generally happier with Netsurion's features and ease of deployment, while ConnectWise SIEM is favorable in pricing and support.

Features: ConnectWise SIEM users value its comprehensive threat detection capabilities, customizable dashboards, and extensive reporting tools. Netsurion stands out with real-time threat intelligence, simplified management, and advanced threat response capabilities.

Room for Improvement: ConnectWise SIEM needs enhancements in reporting, alerting functionalities, and user interface design. Netsurion requires better integration capabilities, more advanced analytics, and improved log management tools.

Ease of Deployment and Customer Service: ConnectWise SIEM's deployment is straightforward, but users have mixed feelings about customer service responsiveness. Netsurion receives high marks for its smooth deployment process and responsive support team.

Pricing and ROI: ConnectWise SIEM is praised for its competitive pricing structure and reliable ROI. Netsurion is highlighted for its value for money and significant positive ROI.

To learn more, read our detailed ConnectWise SIEM vs. Netsurion Report (Updated: August 2026).

ConnectWise SIEM vs. Netsurion

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ConnectWise SIEM

Ranking in Security Information and Event Management (SIEM)

46th

Ranking in Managed Detection and Response (MDR)

24th

Average Rating

8.6

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

Endpoint Detection and Response (EDR) (55th), Secure Access Service Edge (SASE) (22nd)

Netsurion

Ranking in Security Information and Event Management (SIEM)

48th

Ranking in Managed Detection and Response (MDR)

31st

Average Rating

8.4

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Managed Security Services Providers (MSSP) (19th), SOC as a Service (7th), Extended Detection and Response (XDR) (43rd)

Mindshare comparison

As of August 2026, in the Security Information and Event Management (SIEM) category, the mindshare of ConnectWise SIEM is 0.7%, up from 0.3% compared to the previous year. The mindshare of Netsurion is 0.8%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Security Information and Event Management (SIEM) Mindshare Distribution
Product	Mindshare (%)
ConnectWise SIEM	0.7%
Netsurion	0.8%
Other	98.5%

Security Information and Event Management (SIEM)

Featured Reviews

reviewer2711757

Cyber Security Software Engineer at a tech services company with 11-50 employees

Automated alerting and reporting excel while cost and feature limitations remain

I find automation to be one of the best and most valuable features of the product. Machine learning is incorporated into the solution, though AI is a broader term that I wouldn't apply here. I haven't personally explored AI yet, but I will investigate it. Machine learning functions more as automation in my experience, as there's no training involved yet. I want to conduct R&D on another project with Wazuh to determine how to capture usage, for example, tracking user logins and time spent. This is where I need to implement machine learning. Additionally, the extraction of GeoIP adds complexity. The solution is effectively reducing incident response times in operations.

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John-Berry

Information Technology Manager at ProfitSolv

The SOC center monitors, hunts, and notifies us of threats around the clock

I know they are working to resolve this issue, but Netsurion is currently unable to retrieve logs from S3 buckets. We use WP Engine for a lot of web hosting as well as AWS, and both of these platforms use S3 buckets. I would like Netsurion to be able to pull logs from Linux devices. We have some of that capability, and I believe they can do it. However, the way it works with Amazon is strange and glitchy. Therefore, working something out with Amazon would be great. Netsurion's SOC can be a bit too aggressive at times. We have asked them to adjust their playbook because I am tired of being notified about the same issue multiple times a day. I am aware of the issue, and it is not a cause for concern. Let's only take action on this issue if we see an actual problem.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We have found the solution has great functionality and it is easy to use."

"One valuable feature of ConnectWise Fortify is the ability to add other teams and receive notifications when customers make changes or remove multi-factor authentication in Microsoft or SAP environments."

"The integration capabilities of ConnectWise SIEM are off the shelf, making it easy to buy and use; you just unpack it and use it."

"We use those standard reports every day and monitor them, and it probably saves us three hours a day because the solution is doing the consolidation of the log files for us."

"The biggest lesson I have learned is that the outsourcing of this service has a dramatic impact on the organization."

"Netsurion's 24/7 monitoring has enhanced the overall security of the company. They have someone looking at the data 24/7 who will call us as needed. If their team spots a malicious process after hours, they notify the appropriate person by phone. We get a lot of actionable threat intelligence from Netsurion. For example, if a user clicks on a malicious link in a web page and starts an unusual process that isn't on the white-list, Netsurion's team can detect it and prevent it from executing. Afterward, they'll notify us by telephone, so we can respond and clean up whatever damage has occurred."

"With the managed component, we get that personal attention and that consistent team to deal with, and to some extent, it's like they're part of our IT team."

"What I like most about Netsurion is the level of visibility and reporting."

"When it comes to threat detection and response, it does a very good job detecting and blocking on its own. And the SOC is a nice added value because they're doing analysis on things that aren't as obvious, on things that you can't just detect with a signature or behavior. Also, any SIEM will come with a lot of noise, so having them do a lot of the initial analysis to find out what's critical and what issues are false alarms is very good."

"The product satisfies our compliance, and thus, all of our auditors. All of the data that we use and store for all security events is required by our auditors to be kept in a central storage location."

"They have what they call Elasticsearch which is very quick, although that's only available for the last seven days' worth of data. It used to be that, if I wanted to do a search from three days ago, it might take me 10 to 15 minutes because it had to actually unzip some archive files. So I really like that feature. It's almost instantaneous for anything within the last seven days."

More Netsurion pros

Cons

"ConnectWise SIEM is primarily focused on notifications and is limited in that aspect, while Wazuh can automate the elimination process."

"ConnectWise Fortify could work on covering more areas, like phishing messages, which have become more complicated to detect."

"The manage portion of the solution is complicated and should be simplified by having different versions to meet the needs of different size companies."

"Using Netsurion has not meant we have consolidated cybersecurity technologies."

"With version 8, there are quite a few things; the query tool was one of the big ones, and the query speed was one of the big ones, but they've made some great strides between versions 8 and 9."

"Where there is an opportunity for improvement is in the interface used for performing the searches."

"There's always room to improve because there would be no competition if they had a perfect solution. The GUI to perform searches within the product may not be intuitive to a new user."

"Netsurion's SOC can be a bit too aggressive at times."

"Netsurion's threat detection and response aren't quite mature. I would expect a little more."

"With version 8, there are quite a few things. The query tool was one of the big ones, and the query speed was one of the big ones, but they've made some great strides between versions 8 and 9. There were also issues in version 8 around the ability to get the data back out. It's one thing to collect data, but it's a whole other thing to be able to present it or run it in a timely manner. The old tool, depending on how far back I was looking, might even time out and I would have to run it again."

"Communication is always something that can be improved, but I feel that any time we've had a communication issue, it's quickly addressed when we bring those up at the monthly meetings. Usually, it's an individual that wasn't clear in the communication, it's not the process per se. You always have to be able to segregate if the process didn't work or an individual either didn't say the right thing or my people didn't understand what they were being told."

More Netsurion cons

Pricing and Cost Advice

"The solution is expensive."

"Netsurion's pricing is extremely fair and flexible. The price of their SIEM product is reasonable, and you can pay for those services you want on top of that. It wasn't cheap, but it's competitive, and we intend to renew our contract."

"In the security space, it's hard to quantify your return on investment. So, I don't. We spend about $40,000 a year and so. It's hard to say if the SIEM saved that much money."

"The pricing and licensing seem very reasonable. The managed service part of it feels like it gives me the equivalent of a full-time engineer for a lot less money. So, I feel it's a good value."

"Netsurion's pricing is competitive. At the same time, they're the only ones who do what we want to do the way we want it. I can't say we would've paid more, but we would've had to have come up with our own solution if they weren't providing that."

"EventTracker's subscription-based model is interesting as far as yearly license type stuff. It's nice because you know what it's going to be next year. We haven't really looked at any other solutions. The pricing at the time compared to the other solutions was a lot less. A couple of years ago, we actually looked at Splunk. The amount in Splunk's licensing model is based on 20 gigs a day, or something like that. Based on our number of logs and stuff that we were already generating, the costs would be substantially more for the amount of logs that we would be getting."

"When we first got the EventTracker product, we were using SIEM Simplified. At the time they didn't call it that, but it was more of a service thing. So, there was a bit more hand-holding and getting stuff set up, along with failure reports, that they did during the first one to two years. Then, we decided that the the additional money to have someone do these daily reports wasn't terribly useful, so we discontinued that service."

"We have seen time and cost savings. It prevents us from having to hire specialized people for this type of work. We would need to hire six staff members to accommodate the same service."

"We put together the package of what we needed. It was based pretty much on the number of agents that we were deploying. If we needed to manage logging from certain specific applications, like Active Directory and SQL Server, there has been no additional cost for that. We had agents deployed for those specific servers and the applications were included, then there was just an additional installation that they had to do for us."

More Netsurion pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

13%

Construction Company

12%

Comms Service Provider

10%

Financial Services Firm

Outsourcing Company

13%

Construction Company

13%

Performing Arts

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	10
Midsize Enterprise	7
Large Enterprise	7

Questions from the Community

What needs improvement with ConnectWise Fortify?

I haven't utilized the advanced threat intelligence capabilities with ConnectWise SIEM. Advanced threat intelligence is an option, but I haven't explored this feature yet. The advanced threat intel...

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What is your primary use case for ConnectWise Fortify?

I do not have experience with ConnectWise SIEM for RMM, as I mostly work on Wazuh, and I have a team that handles ConnectWise SIEM. I'm linking with them, serving as the bridge. I am solely working...

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What advice do you have for others considering ConnectWise Fortify?

The review can be made anonymous if just my name and not the company name is used. I would assess the real-time visibility for my organization as somewhat real-time, but it's not fully real-time. T...

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Product Reports

Security Information and Event Management (SIEM)

Download ConnectWise SIEM product report

Download Netsurion product report

Also Known As

ConnectWise Security Management, ConnectWise Fortify, Continuum Fortify, ConnectWise SIEM, ConnectWise SASE

Netsurion Managed Threat Protection, Netsurion EventTracker

Overview

ConnectWise SIEM is a cybersecurity platform designed to enhance threat detection and response capabilities, integrating seamlessly into sophisticated IT infrastructures.

Developed to address complex cybersecurity challenges, ConnectWise SIEM offers robust monitoring and analytics, enabling businesses to detect threats faster and with greater accuracy. It combines security information and event management with advanced intelligence to create a comprehensive security solution that supports real-time analysis and immediate action.

What are the most important features of ConnectWise SIEM?

Advanced Threat Detection: Leverages machine learning to identify potential threats quickly.
Real-Time Alerts: Provides instant notifications to ensure swift response to incidents.
Comprehensive Reporting: Delivers detailed insights to inform decision-making.
Scalability: Adapts to the growing needs of any organization.
Seamless Integration: Connects effortlessly with existing IT tools and platforms.

What benefits or ROI should users look for in reviews?

Reduced Downtime: Minimizes disruptions with proactive threat management.
Cost Efficiency: Lowers overall security expenditure through strategic resource allocation.
Improved Compliance: Assists in meeting industry regulations with comprehensive logs and reports.
Enhanced Security Posture: Strengthens defenses with continuous monitoring and analysis.

ConnectWise SIEM is widely implemented in industries such as finance, healthcare, and retail, where data security is crucial. These sectors benefit from its capability to handle large volumes of data while maintaining regulatory compliance. Its flexibility allows customization to meet specific industry requirements, providing targeted security solutions to protect sensitive information.

ConnectWise

Netsurion offers robust SIEM capabilities enhanced by managed services, facilitating efficient threat identification and response with real-time alerts and comprehensive reporting.

Netsurion stands out for its integration of SIEM, IDS, and vulnerability management. Its real-time threat alerts and dashboards enhance user response capabilities. With centralized logging from Windows, Linux, Cisco devices, firewalls, and Active Directory, Netsurion enables effective compliance support for HIPAA and PCI standards. Managed Threat Protection with the embedded MITRE ATT&CK Framework enhances threat intelligence, while its evolving interface aims to improve user interactions. However, some users find deployment and searching challenging, pointing to areas for improvement.

What are Netsurion's key features?

SIEM Capabilities: Efficient threat identification using real-time alerts and dashboards.
Managed Services: Provides remote monitoring and advisory support.
Comprehensive Reporting: Assists in compliance and actionable insights.
MITRE ATT&CK Framework: Enhances threat intelligence and management.
Seamless Integration: Works with existing systems for streamlined operations.

What benefits should users consider in reviews?

Threat Response Tool: Rapid identification and response to security incidents.
Usability: Efforts to evolve and simplify user interactions.
Operational Efficiency: Streamlined processes through integration and managed services.
Compliance Support: Assistance with industry standards like HIPAA and PCI.

Netsurion is frequently implemented in industries requiring comprehensive security monitoring and compliance, such as healthcare and finance. It aids businesses in consolidating security efforts, offering insights into user activities and system changes, an asset for companies lacking substantial internal resources.

Sample Customers

Techvera, Syrex, Clark Integrated Technologies

The Salvation Army, The FRESH Market, Pacific Western Bank, NASA, American Academy of Orthopaedic Surgeons (AAOS), and Talbot’s Stores

ConnectWise SIEM vs. Netsurion