Find out what your peers are saying about PagerDuty, Splunk, Atlassian and others in IT Alerting and Incident Management.
It saves probably more than 50% of the time that would have been required, likely around 75%.
I rate their support and customer service with ConnectWise as good, as their support team is quick to answer chat requests.
The technical support is excellent, and I would rate it at ten.
Splunk is highly scalable, with the ability to expand efficiently.
The setup, however, must be done correctly as incorrect deployment can lead to issues.
The pricing for ConnectWise RMM is reasonable.
I would appreciate additional features in the next release of Splunk ITSI (IT Service Intelligence) such as cloud infrastructure monitoring including CICDs, Kubernetes, and similar technologies.
Splunk ITSI could benefit from including more features that other solutions support, such as vulnerability management modules.
Splunk ITSI tends to be more expensive compared to some open-source solutions.
The ability to do deployments through ConnectWise RMM's scripting features allows us to deploy new software or monitor the status of antivirus or system protection software, presenting another measurable benefit for us regarding ROI.
The predictive analysis can give you proactive information about potential bottlenecks that can occur on applications, desk, storage, SQL servers, databases, or other systems.
Having features like IT Service Intelligence enhances our organization by providing actionable insights quickly, which is crucial for operational efficiency.
Product | Market Share (%) |
---|---|
Splunk ITSI (IT Service Intelligence) | 2.5% |
ConnectWise RMM | 0.6% |
Other | 96.9% |
Company Size | Count |
---|---|
Small Business | 11 |
Midsize Enterprise | 9 |
Large Enterprise | 32 |
ConnectWise RMM is designed to let you remotely monitor and manage as many endpoints as you can close. Combined with the benefits of our unparalleled Network Operations Center (NOC), our proprietary IntelliMon software spares your tech’s time by automating the ticketing and alerting process, filtering out false positives and producing actionable tickets.
Splunk IT Service Intelligence (ITSI) is a powerful analytics-driven monitoring and analytics solution that provides real-time insights into the health and performance of IT services.
It enables organizations to proactively identify and resolve issues, optimize service delivery, and improve overall IT operations. With its advanced machine learning capabilities, ITSI automatically detects anomalies, predicts future events, and prioritizes alerts based on business impact.
The solution offers a centralized view of IT services, allowing users to visualize and analyze data from multiple sources in a single dashboard. ITSI also provides customizable KPIs, service-level agreements (SLAs), and key performance indicators (KPIs) to measure and track service performance.
With its intuitive interface and powerful analytics capabilities, Splunk ITSI empowers IT teams to deliver reliable and efficient services, ensuring maximum uptime and customer satisfaction.
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