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ConnectWise RMM vs Meraki Dashboard comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.2
ConnectWise RMM boosts MSP growth by enhancing efficiency, reducing labor costs, and optimizing resources, leading to increased focus on clients.
Sentiment score
2.5
Meraki Dashboard enhances global device management, reducing IT labor, and offering efficiency, though ROI tracking remains challenging for many.
It saves probably more than 50% of the time that would have been required, likely around 75%.
Manager, Technical Team at Expert It Solutions Alberta
Meraki Dashboard gives my whole team visibility into seeing what a network is doing or what devices they have.
Network Engineer at a wholesaler/distributor with 1,001-5,000 employees
 

Customer Service

Sentiment score
8.1
ConnectWise RMM offers 24/7 effective support via multiple channels, ensuring prompt resolution of issues with knowledgeable communication.
Sentiment score
7.1
Meraki Dashboard support is well-rated for fast, knowledgeable service, though some report wait times and access difficulties.
The customer support for ConnectWise RMM is very useful, very straightforward, and very responsive.
System Administrator at a computer software company with 11-50 employees
I rate their support and customer service with ConnectWise as good, as their support team is quick to answer chat requests.
Manager, Technical Team at Expert It Solutions Alberta
We have a tool called Hudu where all our KBs are loaded.
Project Engineer at Moksh Tech
The support response time can be slow, sometimes taking up to fifteen hours.
Senior Assistant Director Information Technology at a non-tech company with 10,001+ employees
I evaluate customer service and technical support as helpful when we need it; you call them, and they help you through everything.
Video Conference Manager at a legal firm with 1,001-5,000 employees
When I do have to use them, they are excellent.
Network Engineer at a government with 1,001-5,000 employees
 

Scalability Issues

Sentiment score
8.4
ConnectWise RMM scales efficiently with SaaS flexibility, easily handling large endpoints and data, ideal for businesses of all sizes.
Sentiment score
5.0
Meraki Dashboard offers scalable, cloud-based management, easily supporting varying organizational sizes and seamless expansion with high user satisfaction.
I measure the scalability by the number of clients, the number of devices and users, and the amount of information that ConnectWise can process is quite amazing.
Project Engineer at Moksh Tech
The scalability of ConnectWise RMM is very good; I can upgrade my licenses or get a higher number of licenses for more devices as I grow very easily and without issues.
System Administrator at a computer software company with 11-50 employees
Sometimes the new features do not clearly indicate whether there is an additional cost associated with my licensing level.
Principal Systems Engineer at a manufacturing company with 1,001-5,000 employees
If you have flexibility in your network design, expansion is very easy.
Sr Ict Engineer at ICAD-KSA
Meraki Dashboard scales very seamlessly as integration is straightforward.
Technical Support Engineer at AlifCloud IT Consulting Pvt. Ltd.
 

Stability Issues

Sentiment score
8.7
ConnectWise RMM is highly stable, requiring minimal maintenance, with users rarely facing issues, ensuring reliable long-term performance.
Sentiment score
7.2
Meraki Dashboard is highly rated for its stability, resilience, and ease of use despite occasional minor connectivity issues.
ConnectWise RMM has been quite stable for the last eight months.
Project Engineer at Moksh Tech
We have not encountered any downtime related to the Meraki cloud feature in the last five years.
Senior Assistant Director Information Technology at a non-tech company with 10,001+ employees
The network has been working for the past 2.5 years and is performing very well.
Sr Ict Engineer at ICAD-KSA
I rarely, if ever, have experienced any outage with Meraki Dashboard.
Technical Support Engineer at AlifCloud IT Consulting Pvt. Ltd.
 

Room For Improvement

ConnectWise RMM lacks integration, offers limited dashboard customization, and is perceived as reactive, raising concerns about alignment with user needs.
Meraki Dashboard needs improved incident reporting, integration, user-friendliness, AI capabilities, and expanded functionalities for better user experience.
We always have problems where we can't log into it, so we have to use the web version.
Project Engineer at Moksh Tech
The pricing for ConnectWise RMM is reasonable.
Manager, Technical Team at Expert It Solutions Alberta
A backup feature for devices in Meraki, including a way to back up and export backups of devices from the portal.
Principal Systems Engineer at a manufacturing company with 1,001-5,000 employees
AI capabilities present a significant opportunity for improvement for Meraki Dashboard as well; anything that has to do with incident and reporting needs a proactive approach, not just a reactive one.
Director at PwC
There is a need for price reductions in developing countries, as the cost of Meraki is quite high.
Senior Assistant Director Information Technology at a non-tech company with 10,001+ employees
 

Setup Cost

ConnectWise RMM offers flexible, competitive pricing with cost-efficient licensing, starting at $2.50 per endpoint monthly, and exceptional support.
Meraki Dashboard is premium-priced, reliable, and ideal for comprehensive network management but not suited for budget-sensitive firms.
My experience with pricing, setup cost, and licensing was very smooth.
System Administrator at a computer software company with 11-50 employees
The cost of the Meraki solution is high, which may not be affordable for smaller companies, especially in developing countries.
Senior Assistant Director Information Technology at a non-tech company with 10,001+ employees
If we involve a third-party vendor, the price will definitely go up.
IT Manager at Fawaz
My experience with pricing, setup cost, and licensing is that it is very expensive.
Network Engineer at a government with 1,001-5,000 employees
 

Valuable Features

ConnectWise RMM offers integration, automation, patch management, remote access, and NOC services, enhancing visibility, security updates, and IT streamlining.
Meraki Dashboard provides centralized cloud management, intuitive interface, scalability, and real-time monitoring, enhancing productivity and efficient network management.
The ability to do deployments through ConnectWise RMM's scripting features allows us to deploy new software or monitor the status of antivirus or system protection software, presenting another measurable benefit for us regarding ROI.
Manager, Technical Team at Expert It Solutions Alberta
Automated patch management in ConnectWise RMM has made everything streamlined, allowing me to concentrate on more important tasks.
Project Engineer at Moksh Tech
ConnectWise RMM has had huge benefits for me in terms of being able to proactively and reactively resolve issues on all of my machines and helping my end users get their tasks done faster.
System Administrator at a computer software company with 11-50 employees
Meraki Dashboard positively impacts my organization by enabling live monitoring. If someone unplugs the power cable, if the switches are down, if there is an outage, or if there is any misconfiguration, we get an alert from Cisco in our mailbox.
System Analyst II at IT solutions consultings
Meraki Dashboard helps cut down on time because we're troubleshooting in a single pane of glass.
Network Engineer at a wholesaler/distributor with 1,001-5,000 employees
Meraki Dashboard offers an exceptional centralized management solution that allows easy updates and monitoring of various network features, including bandwidth usage and content filtering.
Senior Assistant Director Information Technology at a non-tech company with 10,001+ employees
 

Categories and Ranking

ConnectWise RMM
Ranking in Network Monitoring Software
53rd
Average Rating
8.6
Reviews Sentiment
7.8
Number of Reviews
8
Ranking in other categories
Server Monitoring (18th), IT Infrastructure Monitoring (45th), Cloud Monitoring Software (31st), IT Alerting and Incident Management (16th), Remote Monitoring and Management (RMM) (7th), Patch Management (16th), Unified Endpoint Management (UEM) (16th)
Meraki Dashboard
Ranking in Network Monitoring Software
10th
Average Rating
8.6
Reviews Sentiment
6.1
Number of Reviews
68
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of October 2026, in the Network Monitoring Software category, the mindshare of ConnectWise RMM is 0.6%, up from 0.1% compared to the previous year. The mindshare of Meraki Dashboard is 0.8%, down from 1.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Network Monitoring Software Mindshare Distribution
ProductMindshare (%)
Meraki Dashboard0.8%
ConnectWise RMM0.6%
Other98.6%
Network Monitoring Software
 

Featured Reviews

Faiz Fortune - PeerSpot reviewer
Project Engineer at Moksh Tech
Automated monitoring has streamlined time tracking and project management across all clients
I think the most valuable feature of ConnectWise RMM is scheduling my time with clients and capturing my times with them. Time management is key for my workflow. It helps with keeping track of all our clients and all the devices, so ConnectWise RMM has been quite helpful in managing my IT environment overall. Automated patch management in ConnectWise RMM has made everything streamlined, allowing me to concentrate on more important tasks. I can run my automations and ensure that they go through every server, every cloud infrastructure, and every client. I've observed that with ConnectWise RMM, capturing my times used to be quite an issue when working with overseas countries, but now it's much easier, and I can monitor everything I'm doing in real-time.
NF
IT Network Manager at a tech services company with 10,001+ employees
Cloud-based management has simplified global Wi-Fi operations and improved daily troubleshooting
What I would like to improve in Meraki Dashboard is the template part, which is really helping me to manage at large scale. Integration with AI or native AI functionality would be interesting depending on the price, how far it goes, and how far it shares the information I have. For the rest, it is quite straightforward. The next tool maybe to be integrated, which I do not know if it exists today within Meraki, is IPAM management for IP address management. I do not know if it is part of the roadmap, but it is something I have to use on a dedicated platform, so integrating this would be interesting as well. Finally, I would rate Meraki Dashboard overall as a 9 out of 10. There are still some missing features, but there are also some considerations. I am familiar with the Chinese situation where there is a dedicated portal for China, so if I need to deploy access points in China, I have to connect to a dedicated portal due to the regulations in that country. However, this is not due to Cisco or company policy.
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Top Industries

By visitors reading reviews
Construction Company
13%
Outsourcing Company
10%
Comms Service Provider
10%
Performing Arts
7%
Outsourcing Company
12%
Construction Company
9%
Healthcare Company
8%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business7
Midsize Enterprise1
By reviewers
Company SizeCount
Small Business24
Midsize Enterprise14
Large Enterprise34
 

Questions from the Community

What is your experience regarding pricing and costs for Continuum Command?
My experience with pricing, setup cost, and licensing was very smooth; I quickly got a quote from a ConnectWise account manager and was able to proceed with signing the contract and getting the sol...
What needs improvement with Continuum Command?
I have not noticed any limitations or pain points so far.
What is your primary use case for Continuum Command?
I have been using ConnectWise RMM for about a year and a few months now, and I am also getting Bitdefender GravityZone EDR licenses through ConnectWise directly through a partnership. I use Connect...
What is your experience regarding pricing and costs for Meraki Dashboard?
Regarding their pricing, the company I work for, Akkodis, was acquired by Adecco in 2022, so I am using the same technologies and I am somehow on the contract regarding Meraki purchase and so on. P...
What needs improvement with Meraki Dashboard?
The main aspect I would like to see improved in Meraki Dashboard is the dependency on cloud connectivity for centralized management. If the primary Internet or ISP connection goes down, access to t...
What is your primary use case for Meraki Dashboard?
We have deployed the Meraki Dashboard for centralized management and monitoring of all devices, appliances, and sensors across two shopping malls. The shopping malls are connected across different ...
 

Also Known As

Continuum Command, Continuum RMM
No data available
 

Overview

 

Sample Customers

Frontier Business Products, Itek Systems Management, ZLan, Karpel, MySherpa, Arvig, CCSI, Leap Managed IT, eProsper, Pensar, Gordon Flesch, LeadingEdge, NSI, Server Sentry, Computer Consultants, Keystone IT Consulting, Ekaru, Epic Technologies, Rouse Consulting, Empower Information Systems, Computer Solutions Group, The Critical Update, Voice Smart Networks, CMIT Solutions, Preferred Communication Systems, G2 Tech Group, Pulse Business Solutions, Greystone Technology Group, Clare Computer Solutions, Evolve IT Australia
Coop eG, Peet's Coffee & Tea, Priefert Manufacturing, Century Care Management, Clifton College, Zürs Ski Resort, Capital FM Arena, MAXI Autohöfe
Find out what your peers are saying about ConnectWise RMM vs. Meraki Dashboard and other solutions. Updated: September 2026.
915,341 professionals have used our research since 2012.