

Find out in this report how the two Network Monitoring Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
It saves probably more than 50% of the time that would have been required, likely around 75%.
I rate their support and customer service with ConnectWise as good, as their support team is quick to answer chat requests.
The support response time can be slow, sometimes taking up to fifteen hours.
They are instantly available for technical support from Meraki Dashboard.
For technical support, I would give it a ten.
We have not encountered any downtime related to the Meraki cloud feature in the last five years.
The pricing for ConnectWise RMM is reasonable.
Improving AI could be a significant role-changer for many aspects.
It provides many insights out of the box without any need to search for them.
If I need to check the policies, they should be in a centralized position or on the front of the dashboard.
If we involve a third-party vendor, the price will definitely go up.
The cost of the Meraki solution is high, which may not be affordable for smaller companies, especially in developing countries.
I would rate the pricing for Meraki Dashboard as one.
The ability to do deployments through ConnectWise RMM's scripting features allows us to deploy new software or monitor the status of antivirus or system protection software, presenting another measurable benefit for us regarding ROI.
Meraki Dashboard positively impacts my organization by enabling live monitoring. If someone unplugs the power cable, if the switches are down, if there is an outage, or if there is any misconfiguration, we get an alert from Cisco in our mailbox.
The detailed visibility feature of Meraki Dashboard is useful for troubleshooting purposes, and it helps a lot.
With the detailed visibility feature of Meraki Dashboard, I get connected clients information, including how much data each client downloaded and what applications they accessed.
| Product | Mindshare (%) |
|---|---|
| Meraki Dashboard | 0.7% |
| ConnectWise RMM | 0.5% |
| Other | 98.8% |

| Company Size | Count |
|---|---|
| Small Business | 23 |
| Midsize Enterprise | 13 |
| Large Enterprise | 26 |
ConnectWise RMM enhances efficiency for MSPs through patch management and security automation, effectively reducing manual tasks and improving operational capabilities.
ConnectWise RMM empowers Managed Service Providers by offering comprehensive monitoring, management, and automation tools. Its capabilities include effective patch management, remote access via ScreenConnect, and automation tools that support system administration and script scheduling. The platform ensures network discovery and monitoring, maintaining visibility and swiftly addressing potential issues. While users appreciate its seamless integration and sophisticated interface, they also identify limitations such as its predefined nature and connectivity issues when devices are offline. Clients desire enhanced automation and customizable dashboards, as well as integration with IT documentation tools to bolster its utility.
What are the key features of ConnectWise RMM?ConnectWise RMM has become integral for Managed Service Providers, particularly in IT environments requiring constant monitoring, management, and automation. It supports agent-based monitoring and real-time alerts, aiding in quick issue resolution. The platform facilitates efficient handling of network activities like responding to critical issues, deploying anti-malware, and executing scheduled commands, significantly enhancing client support dynamics in sectors relying on IT infrastructure and services.
Meraki Dashboard offers intuitive, cloud-based network management, simplifying tasks with centralized control, real-time monitoring, and comprehensive security.
Offering ease of use and a single-pane-of-glass view, Meraki Dashboard enhances network management through centralized monitoring and configuration. Its intuitive interface allows remote device management, policy configuration, and real-time alerts. Cloud-based access provides scalability and automatic updates, while detailed analytics and security measures ensure robust control over networks. Though some users mention complexity in certain configurations and third-party integration gaps, its continuous improvement and network management efficiency accommodate extensive business requirements.
What are the Key Features of Meraki Dashboard?Enterprises deploy Meraki Dashboard for diverse network management purposes, including monitoring, access point deployment, security configuration, and VLAN and LAN management. In education, it provides centralized Wi-Fi management and ensures secure student access. Retail businesses utilize it for seamless device integration and analytics, while healthcare facilities employ its robust security and real-time monitoring to safeguard patient data and maintain network efficiency. Its cloud-based interface enhances control and visibility across numerous sites, simplifying management and configurations.
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