We performed a comparison between ConnectWise ScreenConnect and TeamViewer based on real PeerSpot user reviews.
Find out in this report how the two Virtual Meetings solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Control lets us do remote management of machines without having to be on the VPN. It's super simple and super easy."
"The unattended access functionality is a valuable feature, because I can go in at any time that I want, deploy fixes, or do maintenance."
"Unattended access is the most important feature."
"You can bring up a command prompt remotely and execute commands without having to disturb the user."
"Due to the fact that we can help our clients virtually, the solution has allowed us to reduce our travel costs by about 90%."
"It's very low maintenance."
"It's very easy to use, very easy to understand. It gives us remote access to the PC without any issues."
"Being able to flip quickly between however many monitors that I have running, detune the video for black and white, or with fewer colors to make it faster, is amazing."
"The best feature is the remote access and being able to control another person's computer when you're showing them something, or teaching them how to do something during training, or fixing a problem they're having."
"The most valuable features of I use TeamViewer are the ease of access and frequent updates."
"TeamViewer has a lot of options for deploying the Hosts, where you can mass deploy them very easily, and you can pre-configure them."
"I don't know of any performance problems with TeamViewer - generally, it's a stable product."
"TeamViewer has been one of the easiest, right off the bat products, that we have employed at the college. We have had no issues. It's been one of the easiest solutions to pick up."
"The most important feature of TeamViewer is its ease of use."
"It's very easy to set up."
"The solution is very stable. We've never had a problem with it."
"Speed is a major factor in Automate, and the control panel is horribly slow."
"I really didn't care for the onboarding process and it is something that should be improved."
"I was not thrilled with their support. I do not have a lot of time to deal with the attention which is needed to fix issues."
"The solution is a little bit complicated when you want to implement it."
"The solution should add the ability to video chat with the user on the other end."
"At the moment, there's absolutely no specific feature that we actually need additionally since all the features that we need are available."
"Support for PAC files on the guest's side and support for proxy on the host's side. Currently, there is no support for guest-side PAC files or for the host-side proxy (which uses authentication)."
"Something that I would like to see in the future is mobile video streaming. They do provide audio conferencing, but seeing the problem makes it easier to solve the problem. If they had video streaming, if a client had a physical problem with something and I couldn't get remote access, the client could use his mobile phone to show me the problem. In these cases, even if a client's systems were down, I could help, so long as I had a mobile phone environment."
"It should have ability to display notes in the computer list."
"TeamViewer can improve connectivity. I had some problems connecting to my clients and now I use AnyDesk."
"The performance could always be better."
"TeamViewer is expensive, and you get a limited number of connections for your money."
"I would like it if the trial version of TeamViewer allowed you to have a connection for much longer."
"They could give more information about using certain kinds of applications for secure transactions, such as secure file transfers."
"I didn't like the fact that you had to install a client for remote support. If you didn't install the client, you were very limited in terms of what you could do. For a whole enterprise, it is just not an easy task to install a client on everything. Even if you're using SCCM, it is an undertaking. For transient clients that you don't necessarily support a hundred percent of the time, it would be nice to be able to connect to them and support their issues without having to install something on their machines. In my previous company, we were looking at this solution as being a collaborative tool for the enterprise in terms of video conferencing, calling, and scheduling. They were working on bringing a bunch of products together to make their suite a little more integrated, but it really wasn't at the point where we wanted it to be in terms of integration. We looked at it, reviewed it, and tested it out a bit. We then decided to go with Microsoft Teams. It has the clunkiness of having separate modules that aren't totally integrated. There are different methods for doing different things, which makes it a little bit more complicated. There should be the same way whether you are doing remote support or just calls."
"We have a consultant that helps us do the virtual aspects of TeamViewer."
ConnectWise ScreenConnect is ranked 7th in Virtual Meetings with 37 reviews while TeamViewer is ranked 3rd in Virtual Meetings with 84 reviews. ConnectWise ScreenConnect is rated 8.4, while TeamViewer is rated 8.6. The top reviewer of ConnectWise ScreenConnect writes "Multifeatured remote access software which offers security, stability, and easy scalability". On the other hand, the top reviewer of TeamViewer writes "Solid cross-platform remote control, but with kludgy central management and some serious feature issues on macOS". ConnectWise ScreenConnect is most compared with Microsoft Remote Desktop Services, Check Point Remote Access VPN, LogMeIn Pro, Splashtop Remote Support and BeyondTrust Remote Support, whereas TeamViewer is most compared with TeamViewer Tensor, Microsoft Remote Desktop Services, Parallels Access, ISL Online and Skype for Business. See our ConnectWise ScreenConnect vs. TeamViewer report.
See our list of best Virtual Meetings vendors and best Remote Access vendors.
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