"ConnectWise Connect is very convenient as we can remote to a PC even when it is not within our LAN."
"Due to the fact that we can help our clients virtually, the solution has allowed us to reduce our travel costs by about 90%."
"The remote management piece is the most valuable aspect of the solution for us due to the fact that we can support our clients after hours."
"I do love the monitoring page. If you are using ConnectWise Control, which is the on-prem version, when you are logged into the admin panel, there is a status page that checks network connectivity, the status of the license, and so on."
"You can bring up a command prompt remotely and execute commands without having to disturb the user."
"Offers more security than TeamViewer, Google Remote Desktop, and Zoom. It's a stable, feature-rich solution that's easy to set up and easy to scale."
"The most valuable feature of TeamViewer is its ease of use and beneficial remote access."
"TeamViewer is a scalable solution."
"The most valuable feature of TeamViewer is the ability to remote control a computer system. Overall it is a complete solution."
"The most valuable feature of TeamViewer is the remote access connection. Additionally, it is easy to use."
"I recommend it as a solution for remote disk users."
"I am satisfied with TeamViewer, and its performance."
"The solution is a very good tool for monitoring and for remote access. Anyone is able to use it, it is simple to use."
"The product is quite stable. The performance is good."
"I would like ConnectWise Control to be more transparent on the real costs to renew their license."
"The solution is a little bit complicated when you want to implement it."
"Something that I would like to see in the future is mobile video streaming. They do provide audio conferencing, but seeing the problem makes it easier to solve the problem. If they had video streaming, if a client had a physical problem with something and I couldn't get remote access, the client could use his mobile phone to show me the problem. In these cases, even if a client's systems were down, I could help, so long as I had a mobile phone environment."
"On a Linux machine, there are different limitations that are not there on a Windows Server. Much more limitations exist on Linux deployments."
"I really didn't care for the onboarding process and it is something that should be improved."
"TeamViewer can improve by making the interface more user-friendly. It looks very basic, they can make it more modern and easy to use."
"There is a paid version of this solution with more features available. However, they should provide more free features to the user, such as factor authentication."
"The solution could be improved by enhancing the use of the mobile version to be used on phones."
"One thing I have noticed is that TeamViewer does not work so well when the machine you are trying to connect to remotely is not running the same version as your machine."
"I can use up to three computers, but sometimes I have four. So, it would be nice to have at least four computers."
"I would like it if the trial version of TeamViewer allowed you to have a connection for much longer."
"The installation and the update agent could improve."
"The solution could improve by increasing or removing the time limitation on the use of a session."
ConnectWise Control is ranked 5th in Virtual Meetings with 6 reviews while TeamViewer is ranked 1st in Virtual Meetings with 19 reviews. ConnectWise Control is rated 9.2, while TeamViewer is rated 8.6. The top reviewer of ConnectWise Control writes "Multifeatured remote access software which offers security, stability, and easy scalability". On the other hand, the top reviewer of TeamViewer writes "Very helpful for tech support with good stability and scalability". ConnectWise Control is most compared with LogMeIn Pro, Check Point Remote Access VPN, Microsoft Remote Desktop Services, Citrix Virtual Apps and Desktops and BeyondTrust Remote Support, whereas TeamViewer is most compared with TeamViewer Tensor, Microsoft Remote Desktop Services, Citrix Virtual Apps and Desktops, GoToMyPC and Skype for Business. See our ConnectWise Control vs. TeamViewer report.
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