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Cofense Platform vs Trellix Helix Connect comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 11, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Cofense Platform
Ranking in Security Incident Response
13th
Average Rating
0.0
Reviews Sentiment
7.1
Number of Reviews
1
Ranking in other categories
Email Security (41st), Threat Intelligence Platforms (TIP) (41st), Security Awareness Training (15th)
Trellix Helix Connect
Ranking in Security Incident Response
3rd
Average Rating
8.6
Reviews Sentiment
6.6
Number of Reviews
13
Ranking in other categories
Security Information and Event Management (SIEM) (19th)
 

Mindshare comparison

As of February 2026, in the Security Incident Response category, the mindshare of Cofense Platform is 4.2%, down from 4.5% compared to the previous year. The mindshare of Trellix Helix Connect is 7.3%, up from 5.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Security Incident Response Market Share Distribution
ProductMarket Share (%)
Trellix Helix Connect7.3%
Cofense Platform4.2%
Other88.5%
Security Incident Response
 

Featured Reviews

MohamedShaker - PeerSpot reviewer
Sales Team Leader at ITVikings
Secures the business for customers quickly and accurately
It secures the business for the customers. For instance, if any phishing emails come into the environment and employees see it, we direct the email to Triage. The Triage system will investigate it through AI technology to see if it's a phishing email or not. If it is a phishing email, it will quarantine it and erase it from the environment.
reviewer2646834 - PeerSpot reviewer
Presales Lead at a outsourcing company with 11-50 employees
Reduces detection and response times through automation and alert correlation
The best features that Trellix Helix Connect offers are SOAR, automation, hyperautomation, and the correlation of alerts and threat intelligence, for example, when the alerts cross through MITRE ATT&CK, which stand out most to me. Out of those features, automation, alert correlation, and threat intelligence have made my work easier and more effective as we integrate many cybersecurity solutions into the XDR and set up the use cases to reduce MTTD and MTTR from days to minutes. I would add that the level of integration with other brands is something that surprises me about the features of Trellix Helix Connect. Trellix Helix Connect has positively impacted my organization as it is the most important tool to provide MDR service to our clients, which has resulted in specific outcomes and improvements.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"For instance, if any phishing emails come into the environment and employees see it, we direct the email to Triage. The Triage system will investigate it through AI technology to see if it's a phishing email or not. If it is a phishing email, it will quarantine it and erase it from the environment."
"As far as its core functionality goes, it’s spot-on."
"The product offers very strong automation. Our cyber security analysts don't have to correlate the information to detect problems. They only need to analyze problems that have been identified by the platform."
"I advise other customers to choose Trellix Helix, as it improves operations significantly with more efficient responses required for various scenarios they face."
"Trellix Helix helps prevent email attacks, like phishing and email spoofing attacks."
"Trellix Helix Connect has positively impacted my organization as it is the most important tool to provide MDR service to our clients, which has resulted in specific outcomes and improvements."
"FireEye Helix's best features are its speed and use of an easy-to-understand language to send queries to the raw logs."
"The best feature of Trellix Helix Connect is its quick implementation."
"We are able to block some advanced malware and other things."
 

Cons

"If they continue improving and enhancing this solution, it could be even faster and more accurate."
"The graphical user interface could be improved. It's not easy to handle and it's not easy for a customer or end-user to learn how to manage the solution."
"The support would rate a three out of ten. It can take one to four weeks to connect with someone who truly understands Helix and can provide solutions."
"Trellix Helix's configuration and learning could be improved to identify normal traffic from abnormal and to identify trusted domains."
"Integrations could be improved, and the dashboard could be a little better."
"We often rely on Martins to create logs and provide professional threat services rather than basic support."
"FireEye Helix would be improved with the option of an on-prem version, which they don't currently offer."
"Sometimes the rules are disabled by FireEye, and we basically get it after the patch. I think there needs to be a better way of creating the application rules. I would like to see better pricing for our licensing."
"Trellix needs to address the price for the product to be more appealing to customers."
 

Pricing and Cost Advice

Information not available
"FireEye Helix is a little expensive."
"The price could be better. But I think it's rightly placed when we buy everything in one shot, and we get some discount for that. That's how we basically plan our deployment, and it's holistic. We pay for the license yearly."
"I rate Trellix Helix a five out of ten for pricing."
"It could be cheaper, but that applies to every product."
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Top Industries

By visitors reading reviews
Manufacturing Company
13%
Computer Software Company
13%
Financial Services Firm
9%
Insurance Company
8%
Comms Service Provider
17%
Computer Software Company
10%
Manufacturing Company
9%
Financial Services Firm
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise1
Large Enterprise7
 

Questions from the Community

Ask a question
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What is your experience regarding pricing and costs for FireEye Helix?
The price of Trellix Helix is competitive in the market. It is not the cheapest but also not the most expensive. As for additional costs beyond standard licensing fees, there are none.
What needs improvement with FireEye Helix?
To improve Trellix Helix Connect, I think it is possible to enhance the dashboard to share more information about the incidents. For example, if I want to check a MITRE technique, maybe it is neces...
What is your primary use case for FireEye Helix?
My main use case for Trellix Helix Connect is to provide an MDR service to our clients. We use Trellix Helix Connect to correlate the alerts and automate the response most often. For example, we us...
 

Also Known As

Cofense Intelligence, PhishMe Intelligence, Intelligence ThreatHQ, Cofense Triage, Cofense LMS
FireEye Helix, FireEye Threat Analytics
 

Overview

 

Sample Customers

Jackson Health System
Police Bank, Verisk Analytics, Teck Resources
Find out what your peers are saying about ServiceNow, Proofpoint, Trellix and others in Security Incident Response. Updated: January 2026.
881,757 professionals have used our research since 2012.