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CMW Tracker vs IBM Case Foundation comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 21, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

CMW Tracker
Ranking in Business Process Management (BPM)
39th
Average Rating
9.6
Reviews Sentiment
7.8
Number of Reviews
15
Ranking in other categories
Process Automation (37th)
IBM Case Foundation
Ranking in Business Process Management (BPM)
27th
Average Rating
7.8
Reviews Sentiment
6.2
Number of Reviews
14
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of February 2026, in the Business Process Management (BPM) category, the mindshare of CMW Tracker is 0.9%, up from 0.1% compared to the previous year. The mindshare of IBM Case Foundation is 0.9%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Business Process Management (BPM) Market Share Distribution
ProductMarket Share (%)
IBM Case Foundation0.9%
CMW Tracker0.9%
Other98.2%
Business Process Management (BPM)
 

Featured Reviews

Excellent task manager software - supports both management and workflow
Excellent task manager software - supports both management and workflow. Time tracking is available and much used in our firm. Integration with Microsoft Outlook is also a great feature, along with the ability to access from mobile. Being able to use Comindware Tracker for common processes or standalone tasks for crucial in our decision to test the software. The software is flexible and computer-novice friendly, making training required minimal and efficient to implement.
KA
Senior Systems Consultant at Saudi Telecom Company
User experience reveals stability and easy deployment, though improvements in integration options are needed
We are still working with DataPower Gateway with IBM solutions, but they will move to webMethods from DataPower, IBM. We still use IBM FileNet for the FileNet. We have already integrated IBM Case Foundation with IBM Content Management and are using IBM Content Navigator as an interface in Content Engine and Content Management for lifecycle documents. I do not use analytics for operational insights. We work in banking, but not in healthcare. Currently, my customers are using it on-premises, and security-wise it is fine. For Saudi Arabia, 300 users represent a medium business. I recommend IBM Case Foundation; it is the best in BPM solutions, and I support it. It is the best because it has stability, very good stability. IBM has good stability, and performance-wise it is also easy for deployment. From the GUI, you can make many changes, and it is low code; we did not write much code because the BPM design is a very good solution. My total rating for IBM Case Foundation is 8.5 out of 10.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Customize workflow processes visually and interactively."
"This software added transparency to our workflows. It helped with increasing throughput of clients and their satisfaction."
"This solution can be useful for tracking the different stages of projects and the people working on them."
"It is perhaps the most user-friendly web forms automation software. At least, I did not find anything better while testing several others similar to it."
"I love this software because this software helps me to increase team productivity day-by-day.​"
"Low code development."
"It successfully routes hand-offs between different teams, adds transparency to workflows, and has a set of social collaboration tools."
"This software makes it so easy and enjoyable to work with the team. Any user can learn and start using the application quickly."
"It is easy to set up workflows that notify the user depending on certain events."
"The content management is great."
"Case Foundation provides a strong security boost."
"Flexible and the ability to divide search screens, and to search for documents. The ECM feature inside the system is great."
"It's very easy."
"The client and the IBM content navigation are the solution's most valuable features."
"The solution is scalable."
"It provides us the capability of producing b​​usiness processes for documents that are launched immediately when a document comes into the repository."
 

Cons

"I am expecting new updates to improve the software."
"The initial setup can be quite slow and finicky."
"There are not very many report templates, and if there were more, it would really help."
"It would be wonderful to have newer version releases more frequently, but it is quite a minor con."
"We are using the backdated version of this software. That is why we lack of some features. I hope when we update the version, then all the problems will be solved."
"The OpenAPI is good, but it is not enough. It lacks out-of-box integrations with popular web services."
"This solution lacks API integration with some popular websites."
"The initial setup seemed a bit complex, and there is no great documentation."
"The interface needs to be more user-friendly."
"The cloud version could use more stability."
"Once a workflow is launched then it stays static forever, which is a problem because if there is a change in the business then you cannot change the workflow."
"The service as it currently stands is out-of-date and lacks flexibility."
"90% of the feedback we receive states that the UI is not very user-friendly."
"The solution can be quite expensive."
"IBM needs to update the user interfaces of all its products to make them more intuitive and accessible to beginners. Compared to Microsoft products, IBM solutions are less user-friendly. IBM programs are hard to master. It's a problem in my region because it's hard to find IT staff who can work with IBM."
"Comparing the solution with other interfaces, IBM BPM is much better than Case Foundation. They need to make this solution's interface more user-friendly."
 

Pricing and Cost Advice

"The price is so reasonable."
"This solution has a very lost cost."
"I benefit from this software by getting a variety of reporting options and features for a relatively low cost"
"Price per user works for me when they do not count my clients, which fill forms."
"Great value for the money."
"The pricing and licensing is as per market standards, except that the process of extending licenses is also easy."
"Setup cost is reasonable and average on the market. They offer simple licensing and price per user."
"Pricing is in the mid-range, it is not cheap, but it's not expensive."
"IBM Case Foundation is a little expensive."
"The price falls in the middle range—not overly expensive but not extremely affordable either."
"This is not an expensive solution and we are using the standard license."
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Top Industries

By visitors reading reviews
No data available
Government
12%
Performing Arts
12%
University
12%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business7
Midsize Enterprise4
Large Enterprise3
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise5
Large Enterprise6
 

Questions from the Community

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What is your experience regarding pricing and costs for IBM Case Foundation?
The tool is expensive for my customers; it is very expensive, more than other solutions. Some customers say it is more expensive. The license cost for Cloud Pak is per user and increases with the n...
What needs improvement with IBM Case Foundation?
We face some challenges with IBM Case Foundation from our customers, particularly with administration and configuration. We face many issues and open tickets with IBM regarding that, especially som...
What is your primary use case for IBM Case Foundation?
My customer's main use cases for IBM Case Foundation include banking, such as Bank Alryad, and the state Ministry of OI. There are many banks in Saudi Arabia in the banking sector. In the banking s...
 

Also Known As

Comindware Tracker
Case Foundation, FileNet Business Process Manager
 

Overview

 

Sample Customers

Anthem, Hertz, Aetna, CVS Pharmacy, Covidien, Quicken Loans, Associated British Ports, United Card Services
Suncorp Group Limited
Find out what your peers are saying about CMW Tracker vs. IBM Case Foundation and other solutions. Updated: February 2026.
881,733 professionals have used our research since 2012.