IBM Business Automation Workflow vs IBM Case Foundation comparison

IBM Business Automation Workflow vs. IBM Case Foundation

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IBM Business Automation Wor...

Ranking in Business Process Management (BPM)

16th

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

No ranking in other categories

IBM Case Foundation

Ranking in Business Process Management (BPM)

33rd

Average Rating

7.8

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of May 2025, in the Business Process Management (BPM) category, the mindshare of IBM Business Automation Workflow is 2.2%, down from 2.4% compared to the previous year. The mindshare of IBM Case Foundation is 0.4%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Business Process Management (BPM)

Featured Reviews

Ateeq Rehman

Unit Head System Implementor at Allied Bank Limited

Customizable features empower seamless workflow automation

The system is fully customizable, very resilient, and fault-tolerant. We have first-line support from IBM, so there are no issues. We have integrations with different banks, ERP systems, and other human resource management systems by integrating through different systems. It provides many ways to integrate, and we are utilizing it effectively.

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Nouman Nawaz

Deputy Director - IT(Plans) at DHA Lahore

Mature product in terms of security and stable product

The architecture is a bit difficult, but in BAW, they introduced the Business Automation Workflow. It's a bit easier compared to Case Manager. Currently, we use Case Manager, so it's a bit difficult to upgrade and handle, but BAW is comparatively much better and easier to handle. The limitation is only for customization because IBM doesn't support it. In some scenarios, if you want some business processes to be customized, we have already spoken two or three times with IBM representatives that we have to customize some of the features in this business process. They would say that if you want to do this automation at your own end, then okay, fine, go ahead, but we are not supporting all this customization. The only thing is the customization because it's a complete standard application.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The tool streamlines operations, especially from an operational perspective, by facilitating decision-making and ensuring timely approvals. This helps prevent delays in the approval process, where business process management adds significant value for us."

"The product is suitable for knowledge management processes."

"The workflow of BAW's automation is handled inside of BPM, so we can see what state it is at and how things are processing through."

"IBM Business Automation Workflow provides a seamless streamlined collaboration within the organizations."

"It provides a solution for integration orchestration. This solution is for any organization in the banking, telecommunications, healthcare, manufacturing, and all domains and industries."

"Productivity improvements are notable because processes have been orchestrated and streamlined with IBM Business Automation Workflow."

"The system is fully customizable, very resilient, and fault-tolerant."

"The solution reduces the time to the resolution which is essential for businesses."

More IBM Business Automation Workflow pros

"The only thing is that we can easily track where the application is in the process, from manual to automation."

"It provides us the capability of producing business processes for documents that are launched immediately when a document comes into the repository."

"The client and the IBM content navigation are the solution's most valuable features."

"The content management is great."

"Case Foundation provides a strong security boost."

"The most valuable feature is the content manager part of the file as it is very stable, robust, and reliable."

"A valuable feature includes seamless integration with the document management system, along with robust capabilities in analytics and reporting."

"The most valuable feature is its stability, which is why we are using it."

More IBM Case Foundation pros

Cons

"The UI of the solution is not good. They should work to update the solution and make it better and fresher."

"The SCADA Systems are very sophisticated and have a hard time integrating with our older scales. The technical support in regards to the partner side needs some improvement."

"Every client is moving to the cloud. We are still a little behind with IBM, but we are catching up from my point of view."

"While everything is integrated into one platform, I'd like guidelines on when and how to use ODM. This applies not only to implementation but also to automation processes. Additionally, proper instructions should be provided when installing on the cloud."

"The main areas which need improvement are specifically around reporting and analytics."

"Requires a lot of customization code writing which could be reduced."

"Integrating the solution with existing systems can be complicated and it needs careful planning and execution."

"The main improvement would be to make it easier to implement and deploy so that customers can kick it off and run quickly."

More IBM Business Automation Workflow cons

"The limitation is only for customization because IBM doesn't support it."

"We are now using microservices but there are some areas where the coordination with FileNet is problematic."

"The cloud version could use more stability."

"There are some features that could be enhanced like the document viewer"

"The interface needs to be more user-friendly."

"The solution can be quite expensive."

"Once a workflow is launched then it stays static forever, which is a problem because if there is a change in the business then you cannot change the workflow."

"The place of improvement is merging or combining all of the workflow functionality into one seamless tool. Now, there are multiple installations that are different. Case Foundation, before you can put Case Manager and you've got IBM BPM, and the roadmap is there to merge them altogether. But that's the struggle at the moment, it's having multiple installations and disparate workflow applications."

More IBM Case Foundation cons

Pricing and Cost Advice

"The solution's pricing is a little bit expensive."

"The solution has saved us time."

"Licensing varies by use-case."

"Nowadays, clients are looking at pricing as one of the major factors. For IBM products, they always think it is expensive for them. We are still educating our clients on the IBM FlexPoints licensing."

"There is still a relatively high total cost of ownership to actually implement, support, and stand up solutions."

"When you compare with Laserfiche and M-Files, IBM is expensive."

"It is on the expensive side, but it provides excellent supportability and an ecosystem that is proven to be a great fit for our organization."

"The product is expensive."

More IBM Business Automation Workflow pricing and cost advice

"IBM Case Foundation is a little expensive."

"Pricing is in the mid-range, it is not cheap, but it's not expensive."

"This is not an expensive solution and we are using the standard license."

"The price falls in the middle range—not overly expensive but not extremely affordable either."

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849,686 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

37%

Computer Software Company

10%

Government

Insurance Company

Computer Software Company

20%

Insurance Company

12%

University

10%

Government

10%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

Which is better, IBM BPM or IBM Business Automation Workflow?

We researched both IBM solutions and in the end, we chose Business Automation Workflow. IBM BPM has a good user interface and the BPM coach is a helpful tool. The API is very useful in providing en...

What do you like most about IBM Business Automation Workflow?

The most valuable feature of IBM Business Automation Workflow is cost management.

What is your experience regarding pricing and costs for IBM Business Automation Workflow?

The pricing of IBM Business Automation Workflow is within the expected range for our organization, which is in the enterprise sphere. We ensure everything is economical and well-regulated while mai...

What do you like most about IBM Case Foundation?

A valuable feature includes seamless integration with the document management system, along with robust capabilities in analytics and reporting.

What is your experience regarding pricing and costs for IBM Case Foundation?

It was affordable, but right now, ten years later, the cost of the product is extremely high. That's why we are looking for another product.

What needs improvement with IBM Case Foundation?

IBM BPM vs IBM Business Automation Workflow

Comparisons

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Pega Platform vs IBM Business Automation Workflow

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More IBM Business Automation Workflow Competitors

No data available

Product Reports

IBM Business Automation Workflow

Download IBM Business Automation Workflow product report

IBM Case Foundation

Download IBM Case Foundation product report

Also Known As

Business Automation Workflow

Case Foundation, FileNet Business Process Manager

Overview

IBM Business Automation Workflow combines business process management and case management capabilities in one workflow solution. It integrates the capabilities of business process and case management into a single workflow offering. It unites information, process, and users to provide a 360-degree view of work to drive more successful optimized business outcomes. IBM Business Automation Workflow on Cloud provides the same capabilities that are offered in the IBM Business Automation Workflow offering, all within a ready-to-use, cloud-based environment that is hosted in IBM Cloud data centers and managed by IBM.

IBM

IBM Case Foundation is for organizations that need to harness unstructured information and integrate it with business processes to drive critical business decisions. It enables organizations to create, manage and optimize case-based processes and is designed to decrease development costs while significantly improving process performance. Case Foundation links specific pieces of content with a structured workflow. It's an on ramp for organizations that choose to move from document-centric workflow solutions to the advanced capabilities of IBM Case Manager.

IBM

Sample Customers

Key Bank, Barclays, Control€xpert, MIR Insurance Brokers, Conqord Oil

Suncorp Group Limited

IBM Business Automation Workflow vs. IBM Case Foundation