Claude for Enterprise vs ServiceNow Virtual Agent comparison

Anthropic and ServiceNow are both solutions in the AI-Powered Chatbots category. Anthropic is ranked #7 with an average rating of 8.0, while ServiceNow is ranked #2. Anthropic holds a 2.4% mindshare in AIPC, compared to ServiceNow’s 9.5% mindshare. Additionally, 50% of Anthropic users are willing to recommend the solution, compared to 100% of ServiceNow users who would recommend it.

Claude for Enterprise

Read 2 Claude for Enterprise reviews

2,801 Views
196 Comparison Views

50% willing to recommend

ServiceNow Virtual Agent

Read 5 ServiceNow Virtual Agent reviews

2,937 Views
2,496 Comparison Views

100% willing to recommend

Claude for Enterprise

ServiceNow Virtual Agent

Comparison Buyer's Guide

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Executive SummaryUpdated on Sep 16, 2025

ServiceNow Virtual Agent and Claude for Enterprise compete in the AI-driven virtual assistant space. ServiceNow appears to have the upper hand due to its integration capabilities, whereas Claude's conversational AI attracts attention.

Features:ServiceNow Virtual Agent offers integration into IT service management systems, automates user interactions, and adapts to business processes. Claude for Enterprise stands out with advanced natural language processing, intuitive interactions, and conversational depth.

Ease of Deployment and Customer Service:ServiceNow Virtual Agent integrates seamlessly with existing ServiceNow environments and features a supportive model for continuous optimization. Claude for Enterprise uses a modular deployment model that allows scalability but requires more initial setup. Customers find ServiceNow's deployment more straightforward, whereas Claude offers flexibility with setup requirements.

Pricing and ROI:ServiceNow Virtual Agent has lower setup costs, leading to quicker ROI, especially in environments using ServiceNow products. Claude for Enterprise may have higher initial costs but delivers ROI through automation and customer interactions, justifying its higher price for organizations seeking advanced AI capabilities. ServiceNow is more cost-effective for current users compared to Claude's investment in superior technology.

To learn more, read our detailed Claude for Enterprise vs. ServiceNow Virtual Agent Report (Updated: September 2025).

Buyer's Guide

Claude for Enterprise vs. ServiceNow Virtual Agent

September 2025

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Helped 869,566 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Claude for Enterprise

Ranking in AI-Powered Chatbots

7th

Average Rating

8.0

Reviews Sentiment

4.9

Number of Reviews

Ranking in other categories

AI Writing Tools (7th), AI Code Assistants (6th), Large Language Models (LLMs) (5th), AI Proofreading Tools (5th)

ServiceNow Virtual Agent

Ranking in AI-Powered Chatbots

2nd

Average Rating

7.8

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of October 2025, in the AI-Powered Chatbots category, the mindshare of Claude for Enterprise is 2.4%, up from 1.3% compared to the previous year. The mindshare of ServiceNow Virtual Agent is 9.5%, down from 26.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

AI-Powered Chatbots Market Share Distribution
Product	Market Share (%)
ServiceNow Virtual Agent	9.5%
Claude for Enterprise	2.4%
Other	88.1%

AI-Powered Chatbots

Featured Reviews

Nishant Thakkar

Senior Analyst at WTW

Data visualization and workflow efficiency improve with automated features

I do not have a business relationship with this vendor other than being a customer, and I was not offered a gift card or incentive for this review. We use other tech products such as Microsoft Excel and Slack. We can use my real name when publishing my review, along with my real company name. On a scale of 1-10, I rate Claude an 8.

Read full review

Felipe Cunha

Knowledge Management Specialist at Celonis

Has a great virtual agent feature that gives us connectivity that can reach out to any middleware

I am the owner and architect in the company with regard to permissions so everyone goes through me to manage their flows. If I could change the permissions so each department could see its own flows, it would simplify a lot in the process. It's something they should improve. I'd also like integration with AI search or any enterprise search machine. That would add such a strategic aspect because you'd no longer need to capture and understand everything and add a realm where you can have a data lake of content. Conversely, imagine if you could give cognitive capabilities to an existing search engine, where the machine might be able to generate reports. It's the next step toward AI ops.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Claude has positively impacted my organization, as evident from the metrics which show productivity doubling and turnaround time being cut in half."

"Overall, I rate Claude nine out of ten."

"Virtual Agent gives us connectivity that can reach out to any middleware."

"What's best about ServiceNow Virtual Agent is easy implementation. It's a drag-and-drop process where you can set up a chatbot over the UI. I like that ServiceNow Virtual Agent is a low-code solution. For ServiceNow Virtual Agent integration, you'll only need to write short lines of code, so that's easier. As ServiceNow Virtual Agent is under ServiceNow, it's easy to raise an incident, look for a knowledge base article, etc., so this is another pro of the solution."

"Virtual Agent frees up resources. When properly populated, it's a great asset because it can provide answers 24/7, and you can operate it with reduced staff. You save money. Over time, you can have it learn to address newer questions as you work with it from a support staff standpoint."

"The ITSM topics were valuable. They reduced service desk usage and freed agents. They saved 40% to 50% of the time, and the agents were able to do other tasks instead of just replying to customers, replying to their emails, or logging the incidents themselves. That percentage of work was now done directly by end-users who were also happy because they were able to get the query response within seconds instead of waiting in a queue or waiting for an agent to reply."

"For me, it's very valuable that many of the IT solutions that normally service desk agents provide and that take a lot of their time can be done. For example, password reset normally takes a lot of time for service desk agents, and that is something that can be very easily automated so that they can focus on something that adds more value. Password reset or helping with password reset looks simple, and maybe naive, but it takes a significant amount of time for service desk agents. That is something that helps a lot."

Cons

"The product could be improved by offering automatic integration with other solutions, such as the ability to read Excel or text files and automate processes this way."

"There were occurrences where the machine was not recognizing the topic correctly and not routing the users to the correct topic. It was specifically related to the Spanish language."

"Right now, out of the box, ServiceNow Virtual Agent has no natural language conversion. You can't convert from one language to another. If that functionality were available in ServiceNow Virtual Agent, that would make the solution better and easier for users. For example, if a user is typing in Chinese and the service desk staff is using Hindi, there should be a dynamic conversion of the languages, so there'd be good and accurate communication between the end user and the service desk team. The additional feature I'd like ServiceNow Virtual Agent to have in its next release is language conversion because that's where it's lagging. It's one of the most critical features that clients ask for. I'm in a consulting firm, and I'm helping people implement ServiceNow Virtual Agent. As a consultant, people often ask me this question: "How do you remove the language barrier?""

"Lacks integration with AI search or any enterprise search machine."

"They can help the developers with ready-made structures or JavaScript structures or topics that can be integrated into the basic package. That would help a lot."

Pricing and Cost Advice

Information not available

"Based on what I know, when you purchase ServiceNow ITSM, ServiceNow Virtual Agent comes out of the box with it. You don't have to pay extra for the ServiceNow Virtual Agent license. So, there's no extra cost."

"ServiceNow Virtual Agent was included in my company's basic ServiceNow package, so when you get a ServiceNow license, you can use ServiceNow Virtual Agent for free."

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Top Industries

By visitors reading reviews

Computer Software Company

12%

Financial Services Firm

Comms Service Provider

University

Manufacturing Company

14%

Financial Services Firm

11%

Computer Software Company

11%

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What is your experience regarding pricing and costs for Claude?

My experience with pricing, setup cost, and licensing was straightforward without running into major challenges.

See all answers

What needs improvement with Claude?

I face issues with Claude halting or hallucinating occasionally, as it happens with some projects but not all.

See all answers

What is your primary use case for Claude?

I use Claude, particularly its artifact features, for data visualization. On a weekly basis, we create newsletters for our clients that require beautiful and good-looking presentations, particularl...

See all answers

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Product Reports

Buyer's Guide

AI-Powered Chatbots

September 2025

Download Claude for Enterprise product report

Buyer's Guide

ServiceNow Virtual Agent

September 2025

Download ServiceNow Virtual Agent product report

Also Known As

No data available

Virtual Assistant, Passage AI

Overview

Claude for Enterprise is designed to offer advanced AI capabilities tailored for businesses, enhancing automation and decision-making processes.

Claude for Enterprise provides robust tools for enterprises seeking to leverage AI for increased operational efficiency. It facilitates seamless integration, allowing teams to optimize their workflows through insights and automation. This enhances data analytics and streamlines decision-making.

What key features make Claude for Enterprise valuable?

AI-Powered Automation: Simplifies complex workflows through intelligent automation, reducing manual workload.
Data Insights: Offers advanced data analysis tools, enabling better data-driven decision-making.
Scalability: Accommodates growing business needs with scalable architecture.
Integration: Seamlessly integrates with existing systems, preserving current infrastructure investments.
User-Friendly Interface: Intuitive design that reduces training time and increases adoption rates.

What benefits should users consider in reviews?

Efficiency Gains: Significant reduction in process time due to enhanced automation.
Cost Reduction: Lower operational costs through streamlined processes and reduced errors.
Improved Decision-Making: Better decisions supported by comprehensive and reliable data insights.
Enhanced Collaboration: Facilitates improved team collaboration with shared AI tools and insights.

Claude for Enterprise is successfully implemented in industries like finance, healthcare, and manufacturing. In finance, it enhances fraud detection and risk management. Healthcare providers use it for predictive patient care and administrative efficiency. Manufacturing benefits from improved supply chain optimization and production forecasting.

Anthropic

Make it easy for employees and customers to resolve issues quickly and get what they need, when they need it, with an enterprise conversational experience powered by AI.

ServiceNow

Sample Customers

Information Not Available

MGM,Novant Health

Buyer's Guide

Claude for Enterprise vs. ServiceNow Virtual Agent

September 2025

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