Claude for Enterprise vs ServiceNow Virtual Agent comparison

Anthropic and ServiceNow are both solutions in the AI-Powered Chatbots category. Anthropic is ranked #5 with an average rating of 7.0, while ServiceNow is ranked #1 with an average rating of 9.0. Anthropic holds a 3.4% mindshare in AIPC, compared to ServiceNow’s 5.1% mindshare. Additionally, 50% of Anthropic users are willing to recommend the solution, compared to 100% of ServiceNow users who would recommend it.

Claude for Enterprise

Read 3 Claude for Enterprise reviews

3,631 Views
399 Comparison Views

50% willing to recommend

ServiceNow Virtual Agent

Read 6 ServiceNow Virtual Agent reviews

2,605 Views
1,928 Comparison Views

100% willing to recommend

Claude for Enterprise

ServiceNow Virtual Agent

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 4, 2026

ServiceNow Virtual Agent and Claude for Enterprise are competing in AI-driven virtual assistance for enterprises. Claude for Enterprise has the upper hand with its advanced features and value for innovation.

Features: ServiceNow Virtual Agent offers automation, integration with the ServiceNow suite for efficient workflows, and natural language processing tailored for IT service management. Claude for Enterprise provides contextual understanding, adaptability, and robust customization options, along with advanced machine learning models.

Ease of Deployment and Customer Service: ServiceNow Virtual Agent is easy to deploy for existing ServiceNow customers due to its seamless integration with the platform. Claude for Enterprise offers comprehensive client support and flexible deployment across diverse IT environments, which is preferred for complex setups.

Pricing and ROI: ServiceNow Virtual Agent has competitive pricing and clear ROI for companies within the ServiceNow ecosystem, allowing for predictable costs. Claude for Enterprise, while possibly higher in initial setup costs, offers substantial ROI through scalable, advanced functionalities that enhance long-term business value.

To learn more, read our detailed Claude for Enterprise vs. ServiceNow Virtual Agent Report (Updated: December 2025).

Buyer's Guide

Claude for Enterprise vs. ServiceNow Virtual Agent

December 2025

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Helped 881,114 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Claude for Enterprise

Ranking in AI-Powered Chatbots

5th

Average Rating

7.0

Reviews Sentiment

5.1

Number of Reviews

Ranking in other categories

AI Writing Tools (7th), AI Code Assistants (7th), Large Language Models (LLMs) (6th), AI Proofreading Tools (4th), AI Software Development (13th), AI Content Creation (7th), AI Research (2nd)

ServiceNow Virtual Agent

Ranking in AI-Powered Chatbots

1st

Average Rating

8.0

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of January 2026, in the AI-Powered Chatbots category, the mindshare of Claude for Enterprise is 3.4%, up from 2.1% compared to the previous year. The mindshare of ServiceNow Virtual Agent is 5.1%, down from 20.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

AI-Powered Chatbots Market Share Distribution
Product	Market Share (%)
ServiceNow Virtual Agent	5.1%
Claude for Enterprise	3.4%
Other	91.5%

AI-Powered Chatbots

Featured Reviews

Nishant Thakkar

Senior Analyst at WTW

Data visualization and workflow efficiency improve with automated features

I do not have a business relationship with this vendor other than being a customer, and I was not offered a gift card or incentive for this review. We use other tech products such as Microsoft Excel and Slack. We can use my real name when publishing my review, along with my real company name. On a scale of 1-10, I rate Claude an 8.

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KaustubhPartha

Business Process Consultant at Advance Solutions

Virtual agent has transformed support workflows and saves employees valuable time every day

The only concern about ServiceNow Virtual Agent is that it helps in the notification, but in most companies, employees do not always work on ServiceNow. There are administrators and end users. What happens with end users is that if your screen is open with the service portal and ServiceNow Virtual Agent on your screen, you do get your notifications. But if you accidentally close the window or the browser and start to work on something else, even if ServiceNow Virtual Agent responds, the notification is not sent to that person. ServiceNow has changed the game by bringing Now Assist and other AI related aspects where they have leveled up on the virtual agent capability. I would say that ServiceNow Virtual Agent as an individual entity can be improved in certain aspects. The biggest improvement needed for ServiceNow Virtual Agent is that it is currently only available on the service portal. If a person logs into ServiceNow and they are a fulfiller, in order to access ServiceNow Virtual Agent, they will have to open their service portal and keep it open until they receive the notifications. If ServiceNow Virtual Agent is available on the classic UI itself, the moment any fulfiller logs into ServiceNow, they do not have to additionally go on to the portal. That would be more helpful and would save some time. ServiceNow in general is doing a good thing across all the modules. I do not have any negative feedback to provide. The whole AI thing that has come after the Xanadu upgrade and then the Zurich upgrade, things are slowly improving and the way ServiceNow is building the build agent and other aspects, I do expect some really interesting and innovative features in the next year from the Australia release.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Claude saves me significant time when conducting research or writing quick Python scripts."

"Claude has positively impacted my organization, as evident from the metrics which show productivity doubling and turnaround time being cut in half."

"Overall, I rate Claude nine out of ten."

"Virtual Agent frees up resources. When properly populated, it's a great asset because it can provide answers 24/7, and you can operate it with reduced staff. You save money. Over time, you can have it learn to address newer questions as you work with it from a support staff standpoint."

"Virtual Agent gives us connectivity that can reach out to any middleware."

"For me, it's very valuable that many of the IT solutions that normally service desk agents provide and that take a lot of their time can be done. For example, password reset normally takes a lot of time for service desk agents, and that is something that can be very easily automated so that they can focus on something that adds more value. Password reset or helping with password reset looks simple, and maybe naive, but it takes a significant amount of time for service desk agents. That is something that helps a lot."

"The ITSM topics were valuable. They reduced service desk usage and freed agents. They saved 40% to 50% of the time, and the agents were able to do other tasks instead of just replying to customers, replying to their emails, or logging the incidents themselves. That percentage of work was now done directly by end-users who were also happy because they were able to get the query response within seconds instead of waiting in a queue or waiting for an agent to reply."

"What's best about ServiceNow Virtual Agent is easy implementation. It's a drag-and-drop process where you can set up a chatbot over the UI. I like that ServiceNow Virtual Agent is a low-code solution. For ServiceNow Virtual Agent integration, you'll only need to write short lines of code, so that's easier. As ServiceNow Virtual Agent is under ServiceNow, it's easy to raise an incident, look for a knowledge base article, etc., so this is another pro of the solution."

Cons

"The foundational model would have to be improved to be comparable to ChatGPT for everyday use cases."

"The product could be improved by offering automatic integration with other solutions, such as the ability to read Excel or text files and automate processes this way."

"There were occurrences where the machine was not recognizing the topic correctly and not routing the users to the correct topic. It was specifically related to the Spanish language."

"Right now, out of the box, ServiceNow Virtual Agent has no natural language conversion. You can't convert from one language to another. If that functionality were available in ServiceNow Virtual Agent, that would make the solution better and easier for users. For example, if a user is typing in Chinese and the service desk staff is using Hindi, there should be a dynamic conversion of the languages, so there'd be good and accurate communication between the end user and the service desk team. The additional feature I'd like ServiceNow Virtual Agent to have in its next release is language conversion because that's where it's lagging. It's one of the most critical features that clients ask for. I'm in a consulting firm, and I'm helping people implement ServiceNow Virtual Agent. As a consultant, people often ask me this question: "How do you remove the language barrier?""

"Lacks integration with AI search or any enterprise search machine."

"They can help the developers with ready-made structures or JavaScript structures or topics that can be integrated into the basic package. That would help a lot."

Pricing and Cost Advice

Information not available

"Based on what I know, when you purchase ServiceNow ITSM, ServiceNow Virtual Agent comes out of the box with it. You don't have to pay extra for the ServiceNow Virtual Agent license. So, there's no extra cost."

"ServiceNow Virtual Agent was included in my company's basic ServiceNow package, so when you get a ServiceNow license, you can use ServiceNow Virtual Agent for free."

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Top Industries

By visitors reading reviews

Computer Software Company

10%

Financial Services Firm

University

Comms Service Provider

Manufacturing Company

15%

Financial Services Firm

11%

Computer Software Company

10%

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What is your experience regarding pricing and costs for Claude?

For an individual user, it is very easy and straightforward. I cannot speak to larger teams.

See all answers

What needs improvement with Claude?

The foundational model would have to be improved to be comparable to ChatGPT for everyday use cases. The system should be better at understanding when to reply directly with the foundational model ...

See all answers

What is your primary use case for Claude?

I primarily use Claude for developing quick Python scripts, conducting research, and getting answers to complex questions. Claude saves me significant time when conducting research or writing quick...

See all answers

What needs improvement with ServiceNow Virtual Agent?

See all answers

What is your primary use case for ServiceNow Virtual Agent?

I am still working in ServiceNow implementation. I was previously a solution architect, and now I work as a business process consultant. I currently work with the Human Resources Service Delivery p...

See all answers

What advice do you have for others considering ServiceNow Virtual Agent?

ServiceNow does have a list of templates that people use, and ServiceNow does not recommend customization. However, customization opens the world to many possibilities. For example, if a company is...

See all answers

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Buyer's Guide

AI-Powered Chatbots

December 2025

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Buyer's Guide

ServiceNow Virtual Agent

January 2026

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Also Known As

Anthropic Claude 3 Haiku

Virtual Assistant, Passage AI

Overview

Claude for Enterprise empowers businesses with AI-driven capabilities, enabling smarter decision-making and process automation.

Claude for Enterprise offers advanced AI tools tailored for enterprise needs, providing robust data analysis, seamless integration, and scalable architecture. It facilitates efficient workflows and fosters innovation through intelligent solutions designed for today's business environment.

What are the key features of Claude for Enterprise?

AI-Powered Analytics: Delivers deep insights from data to support strategic decisions.
Scalable Architecture: Supports growth with flexible infrastructure options.
Seamless Integration: Connects with existing systems to enhance productivity.
Automation Tools: Streamlines repetitive tasks to improve efficiency.

What benefits or ROI should users look for in reviews?

Improved Efficiency: Reduces time spent on manual processes, increasing productivity.
Cost Savings: Lower operational costs by automating tasks and optimizing resources.
Enhanced Decision-Making: Empowers informed choices using data-driven insights.
Scalability: Grows with your business, adapting to changing demands.

Claude for Enterprise is widely adapted across industries such as finance and healthcare, driving innovation and enhancing processes. In finance, it aids in risk assessment and forecasting, while in healthcare, it supports patient data management and predictive diagnostics, streamlining operations and improving outcomes.

Anthropic

Make it easy for employees and customers to resolve issues quickly and get what they need, when they need it, with an enterprise conversational experience powered by AI.

ServiceNow

Sample Customers

Information Not Available

MGM,Novant Health

Buyer's Guide

Claude for Enterprise vs. ServiceNow Virtual Agent

December 2025

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