2022-10-20T15:12:44Z

What is your primary use case for ServiceNow Virtual Agent?

Julia Miller - PeerSpot reviewer
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PeerSpot user
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2 Answers

RO
Real User
Top 10Leaderboard
2023-01-26T19:23:49Z
Jan 26, 2023

Virtual Agent is used for an online help desk. You populate it with the answers to some basic questions, so you're using artificial intelligence.

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Felipe Cunha - PeerSpot reviewer
Real User
Top 10Leaderboard
2022-10-20T15:12:44Z
Oct 20, 2022

Our main use case of Virtual Agent is as an integrator from a support perspective. It enables user support while connecting outwards, orchestrating any AI elements. We are partners with ServiceNow.

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