I am still working in ServiceNow implementation. I was previously a solution architect, and now I work as a business process consultant. I currently work with the Human Resources Service Delivery product, but I do consult on the other products whenever required. I know the concepts, but I have not worked on the security operations or the cloud. I have conceptual knowledge of all these things, but I did not have a chance to work on these modules. To give you a quick summary, ITAM covers HAM, SAM, and Enterprise Asset Management. I also work on Human Resources, ITSM, and in ITOM, I have Discovery, Service Mapping, Event Management and AI Ops. Apart from that, I work on the portal side, which is basically the service portals. Lately, I have been working quite a lot on the AI aspects. ServiceNow recently launched Build Agent, and Now Assist is available. I work on anything related to the generative AI of ServiceNow.
Our main use case of Virtual Agent is as an integrator from a support perspective. It enables user support while connecting outwards, orchestrating any AI elements. We are partners with ServiceNow.
Make it easy for employees and customers to resolve issues quickly and get what they need, when they need it, with an enterprise conversational experience powered by AI.
I am still working in ServiceNow implementation. I was previously a solution architect, and now I work as a business process consultant. I currently work with the Human Resources Service Delivery product, but I do consult on the other products whenever required. I know the concepts, but I have not worked on the security operations or the cloud. I have conceptual knowledge of all these things, but I did not have a chance to work on these modules. To give you a quick summary, ITAM covers HAM, SAM, and Enterprise Asset Management. I also work on Human Resources, ITSM, and in ITOM, I have Discovery, Service Mapping, Event Management and AI Ops. Apart from that, I work on the portal side, which is basically the service portals. Lately, I have been working quite a lot on the AI aspects. ServiceNow recently launched Build Agent, and Now Assist is available. I work on anything related to the generative AI of ServiceNow.
Virtual Agent is used for an online help desk. You populate it with the answers to some basic questions, so you're using artificial intelligence.
Our main use case of Virtual Agent is as an integrator from a support perspective. It enables user support while connecting outwards, orchestrating any AI elements. We are partners with ServiceNow.