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Kore.ai vs ServiceNow Virtual Agent comparison

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Kore.ai Logo

Kore.ai

699 views|601 comparisons
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ServiceNow Virtual Agent

Read 5 ServiceNow Virtual Agent reviews
3,828 views|1,888 comparisons
100% willing to recommend
Featured Review
Use Kore.ai ?
Felipe Cunha
Has a great virtual agent feature that gives us connectivity that can reach out to any middleware
We had a total reduction of calls to the service desk of around 25% in costs, before we'd even completed the integration, despite that not being... Read more →
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  • "Based on what I know, when you purchase ServiceNow ITSM, ServiceNow Virtual Agent comes out of the box with it. You don't have to pay extra for the ServiceNow Virtual Agent license. So, there's no extra cost."

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    Ranking
    6th
    out of 41 in AI-Powered Chatbots
    Views
    699
    Comparisons
    601
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    1st
    out of 41 in AI-Powered Chatbots
    Views
    3,828
    Comparisons
    1,888
    Reviews
    5
    Average Words per Review
    1,186
    Rating
    7.8
    Comparisons
    Also Known As
    Virtual Assistant, Passage AI
    Learn More
    Kore.ai
    ServiceNow
    Video Not Available
    Overview

    Kore.ai specializes in AI-rich conversational solutions designed to bring faster, actionable, more human-like communication back into the daily interactions enterprises have with their customers, workforce, systems, and things. With Kore.ai-built chatbots digital customer interactions become faster, smoother and more human, and employee work simpler and more efficient. Gartner has identified Kore.ai as a ‘Cool Vendor in Social Software and Collaboration’ for 2016.

    Make it easy for employees and customers to resolve issues quickly and get what they need, when they need it, with an enterprise conversational experience powered by AI.

    Sample Customers
    Leading banks & Enterprise Companies
    MGM,Novant Health
    Top Industries
    VISITORS READING REVIEWS
    Financial Services Firm24%
    Manufacturing Company10%
    Computer Software Company9%
    Outsourcing Company8%
    VISITORS READING REVIEWS
    Financial Services Firm17%
    Computer Software Company12%
    Manufacturing Company9%
    Healthcare Company9%
    Company Size
    VISITORS READING REVIEWS
    Small Business30%
    Midsize Enterprise11%
    Large Enterprise59%
    VISITORS READING REVIEWS
    Small Business15%
    Midsize Enterprise12%
    Large Enterprise73%

    Kore.ai is ranked 6th in AI-Powered Chatbots while ServiceNow Virtual Agent is ranked 1st in AI-Powered Chatbots with 5 reviews. Kore.ai is rated 0.0, while ServiceNow Virtual Agent is rated 7.8. On the other hand, the top reviewer of ServiceNow Virtual Agent writes "Low-code, has a drag-and-drop feature, and easy to implement, but lacks a language conversion feature". Kore.ai is most compared with Amelia, NICE CXone, Parloa, Voiceflow and LivePerson , whereas ServiceNow Virtual Agent is most compared with Moveworks, Amelia, Espressive Barista, IBM Watson Assistant and Avaamo.

    See our list of best AI-Powered Chatbots vendors.

    We monitor all AI-Powered Chatbots reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.