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Kore.ai vs ServiceNow Virtual Agent comparison

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Kore.ai
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
AI-Agent Builders (4th)
ServiceNow Virtual Agent
Average Rating
7.8
Reviews Sentiment
7.0
Number of Reviews
5
Ranking in other categories
AI-Powered Chatbots (2nd)
 

Mindshare comparison

Kore.ai and ServiceNow Virtual Agent aren’t in the same category and serve different purposes. Kore.ai is designed for AI-Agent Builders and holds a mindshare of 31.6%.
ServiceNow Virtual Agent, on the other hand, focuses on AI-Powered Chatbots, holds 9.5% mindshare, down 26.2% since last year.
AI-Agent Builders Market Share Distribution
ProductMarket Share (%)
Kore.ai31.6%
Agentforce34.7%
UiPath Platform17.3%
Other16.39999999999999%
AI-Agent Builders
AI-Powered Chatbots Market Share Distribution
ProductMarket Share (%)
ServiceNow Virtual Agent9.5%
Poe12.6%
DeepSeek7.9%
Other70.0%
AI-Powered Chatbots
 

Featured Reviews

Use Kore.ai?
Share your opinion
Felipe Cunha - PeerSpot reviewer
Has a great virtual agent feature that gives us connectivity that can reach out to any middleware
I am the owner and architect in the company with regard to permissions so everyone goes through me to manage their flows. If I could change the permissions so each department could see its own flows, it would simplify a lot in the process. It's something they should improve. I'd also like integration with AI search or any enterprise search machine. That would add such a strategic aspect because you'd no longer need to capture and understand everything and add a realm where you can have a data lake of content. Conversely, imagine if you could give cognitive capabilities to an existing search engine, where the machine might be able to generate reports. It's the next step toward AI ops.
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Top Industries

By visitors reading reviews
Financial Services Firm
15%
Computer Software Company
13%
Manufacturing Company
10%
Performing Arts
6%
Manufacturing Company
15%
Financial Services Firm
11%
Computer Software Company
11%
Healthcare Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Comparisons

 

Also Known As

No data available
Virtual Assistant, Passage AI
 

Overview

 

Sample Customers

Leading banks & Enterprise Companies
MGM,Novant Health