Clarity SM vs OrbusInfinity comparison

Broadcom and Orbus Software are both solutions in the IT Service Management (ITSM) category. Broadcom is ranked #26, while Orbus Software is ranked #35. Broadcom holds a 1.2% mindshare in ISM, compared to Orbus Software’s 0.6% mindshare. Additionally, 85% of Broadcom users are willing to recommend the solution, compared to 100% of Orbus Software users who would recommend it.

Clarity SM

Read 107 Clarity SM reviews

813 Views
634 Comparison Views

85% willing to recommend

OrbusInfinity

Read 2 OrbusInfinity reviews

1,229 Views
221 Comparison Views

100% willing to recommend

Clarity SM

OrbusInfinity

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 3, 2024

Clarity SM and OrbusInfinity are competing in IT service management. OrbusInfinity appears to have the upper hand due to its extensive feature set, appealing to organizations seeking advanced capabilities.

Features: Clarity SM provides straightforward incident management, efficient asset tracking, and effective resource allocation. OrbusInfinity offers extensive process automation, integration with enterprise architecture, and comprehensive reporting tools, catering to businesses that need depth and versatility.

Ease of Deployment and Customer Service: Clarity SM ensures a streamlined deployment process with user-friendly customer support, allowing faster adoption. OrbusInfinity requires a more complex implementation process but offers specialized support to guide deployment, attracting organizations that prioritize feature richness.

Pricing and ROI: Clarity SM is seen as a cost-effective choice with rapid ROI due to lower setup costs. OrbusInfinity entails a higher initial investment but promises significant long-term value through its expansive capabilities, making it appealing to organizations focused on long-term strategic benefits.

To learn more, read our detailed Clarity SM vs. OrbusInfinity Report (Updated: July 2025).

Buyer's Guide

Clarity SM vs. OrbusInfinity

July 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Clarity SM

Ranking in IT Service Management (ITSM)

26th

Average Rating

7.8

Reviews Sentiment

7.0

Number of Reviews

107

Ranking in other categories

Help Desk Software (24th)

OrbusInfinity

Ranking in IT Service Management (ITSM)

35th

Average Rating

8.0

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Enterprise Architecture Management (16th)

Mindshare comparison

As of August 2025, in the IT Service Management (ITSM) category, the mindshare of Clarity SM is 1.2%, up from 1.1% compared to the previous year. The mindshare of OrbusInfinity is 0.6%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Service Management (ITSM)

Featured Reviews

Türker Kara

Application & Software Architect at Turkiye Finans Participation Bank

Quite good back-end architecture for end users but the API is very, very bad

Our company uses the solution for system, program, service request, change, and knowledge-based management. We perform CMD authorizations and use a lot of integrations for our in-house or third-party applications. We also use Salesforce automations and Microsoft orchestrations. We have about…

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Kenneth Igiri

Enterprise Architect at Ecobank Transnational Incorporated

Cost-effective, integrates with the Office tools, and allows us to articulate all entities across the enterprise on one platform

The refresh cycles for our dashboards could be better. I keep complaining about that. The refresh is supposed to be once a day, but I would love it if it was real-time so that if I make a change to the data in iServer, I should see those changes immediately reflected in the dashboards. They use Power BI, and it seems they've scheduled their refresh to be once a day, which is not that good for us. We've had some issues with the integration between Visio and iServer because sometimes the add-in that allows you to do that integration takes a lot of memory and then your Visio crashes. However, I've not experienced this issue for some time, so it was probably fixed in the recent version. Also, if I copy a large amount of data and I want to copy from one Visio file to another, I have had a case where it suddenly just closes Visio without saving. So, that integration could be more smooth. There should be ease of integration with other systems in our environment such as SysAid. I understand that there is an integration to ServiceNow, but we use SysAid. We need to be able to say that when there's an incident that impacts or requires a change in a particular component, ServiceNow or SysAid should be able to communicate to Orbus that this component is about to change. Similarly, when it comes to discovery or when a new architecture change has happened in the enterprise, we should be able to detect the change in the baseline Enterprise Architecture. There should be such advanced automation. The visibility of our models is limited to those to whom we have assigned licenses. I would've loved it if everyone in the organization could at least see the diagrams. The licensing should be there for those who need to make updates or changes.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Being able to specify event rules and SLAs that can help to automate some of the processes that people are doing manually is valuable."

"The tool itself is valuable as a result of all its features combined. Therefore, I have found that there is no feature more valuable than another."

"This product has so many adjustment possibilities for many different clients."

"The value for the clients is that you can save information in the application and get reports with that information."

"It is the most stable product in the market."

"It has all our configurations. All our infrastructure configurations are on a single pane of glass to view, allowing for one single point of information."

"It has given us the ability to automate a lot of tasks, things we couldn't do before."

"The integration between the ticketing and knowledge is huge, because that is a best practice. The knowledge is great. It is simple but efficient, and it works."

More Clarity SM pros

"I like the integration with the Office tools such as Visio and Excel. The integration with Excel helped us to be able to upload data very easily. Integration with Visio helps us to be able to make changes once and have a centralized diagram. We don't have versions of the diagram. This integration with the Office tools is very useful."

"The most valuable features are mainly the reporting side of things and the dashboard."

Cons

"I am not able to see tickets on a bigger scale. I can't see the overall bigger picture."

"The interface is pretty straightforward, but I think for some end-users a little more simplified user interface would help."

"On permissions, there are options to do groups and options to do roles. What is practical, you have to pick one or the other, for both read and write permissions."

"We would like more information about all the configurations that we have on our infrastructure side."

"We went from 12.1 to 14, so there was a lot involved in it. The issues we had were migration issues, getting our information from one place to the next and making sure everything was as everyone needed."

"The API is very, very bad so we developed our own."

"Clarity tech support has gotten worse since Broadcom acquired CA Technologies. We're not getting the support we've come to expect as a large enterprise. Clarity's support needs to improve, or it's going to lose market share."

"Report solutions are a little short."

More Clarity SM cons

"The refresh cycles for our dashboards could be better. I keep complaining about that. The refresh is supposed to be once a day, but I would love it if it was real-time so that if I make a change to the data in iServer, I should see those changes immediately reflected in the dashboards. They use Power BI, and it seems they've scheduled their refresh to be once a day, which is not that good for us."

"We found a few issues with importing data and all the manipulation of data, especially when it came to the BI side of things because it utilized a particular template to be able to get certain reports. The user administrators could not manipulate it to get the right reports."

Pricing and Cost Advice

"I think pricing of this model is suitable for growing corporations."

"It is a bit expensive, but you definitely get what you pay for. It is worth it!"

"The pricing is based on a subscription model."

"There is a subscripted needed to use Clarity SM. The price of the solution could be less expensive. ServiceNow is less expensive and BMC Helix is priced similar to Clarity SM."

"I don't see anyone other than large companies being able to afford this system."

"The solution is quite reasonable compared to other solutions in the market."

"Pricing is simple, as it’s per concurrent analysts."

"Clarity offers a perpetual license. Customers purchase the license once and then pay for maintenance. CA provides a subscription model as well. Both models are available for our customers."

"It was very cost-effective as compared to the other ones we evaluated. We spent about $20,000 per annum for support and license together. There was also an implementation fee at the beginning. I would rate it a nine out of ten in terms of pricing."

"The licensing is on a yearly basis. We currently work with a standard fee."

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Top Industries

By visitors reading reviews

Performing Arts

12%

Manufacturing Company

10%

Financial Services Firm

Computer Software Company

Government

19%

Financial Services Firm

Insurance Company

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

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Questions from the Community

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What do you like most about OrbusInfinity?

I like the integration with the Office tools such as Visio and Excel. The integration with Excel helped us to be able to upload data very easily. Integration with Visio helps us to be able to make ...

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What is your experience regarding pricing and costs for OrbusInfinity?

It was very cost-effective as compared to the other ones we evaluated. We spent about $20,000 per annum for support and license together. There was also an implementation fee at the beginning. I wo...

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What needs improvement with OrbusInfinity?

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Comparisons

ServiceNow vs Clarity SM

Compared 53% of the time

JIRA Service Management vs Clarity SM

Compared 47% of the time

More Clarity SM Competitors

LeanIX vs OrbusInfinity

Compared 20% of the time

iServer vs OrbusInfinity

Compared 19% of the time

ServiceNow vs OrbusInfinity

Compared 18% of the time

Sparx Systems Enterprise Architect vs OrbusInfinity

Compared 7% of the time

MEGA HOPEX vs OrbusInfinity

Compared 7% of the time

More OrbusInfinity Competitors

Product Reports

Buyer's Guide

Clarity SM

August 2025

Download Clarity SM product report

Buyer's Guide

Enterprise Architecture Management

August 2025

Download OrbusInfinity product report

Also Known As

CA Service Desk Manager, Clarity Service Management, CA Service Management, Unicenter Service Desk, CA SDM, CA Service Catalog, CA Business Service Insight

No data available

Overview

Service desk capabilities, an integral part of the CA Service Management solution, can enable you to deliver efficiencies in IT service management to business consumers, power users and decision makers. Mobility and collaborative self-service capabilities provide a modern user experience for accessing services and performing tasks, which can help drive user adoption, satisfaction and productivity.

Learn More: https://www.ca.com/us/products...

Broadcom

OrbusInfinity helps transformation teams cut through the complexity of technology-driven change. Our dashboards and collaboration platform help you track, create and capture value for a better future.
With an intuitive interface, you can get the right info at the right time and make better, data-driven decisions.
Reduce redundant technology, identify cost drivers quickly and free up resources for innovation.
Full transparency and control enable stronger regulatory compliance leading to less risk and more certainty in your outcomes.

Orbus Software

Sample Customers

Banco G&T Continental City of Perth, FEMSA, Fujitsu, Manpower, Muslim Commercial Bank - MCB, Punjab National Bank, Santa Clara County Social Services, Stefanini

Information Not Available

Buyer's Guide

Clarity SM vs. OrbusInfinity

July 2025

Free Report: Clarity SM vs. OrbusInfinity

Find out what your peers are saying about Clarity SM vs. OrbusInfinity and other solutions. Updated: July 2025.

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