Clarity SM and OrbusInfinity are competing in IT service management. OrbusInfinity appears to have the upper hand due to its extensive feature set, appealing to organizations seeking advanced capabilities.
Features: Clarity SM provides straightforward incident management, efficient asset tracking, and effective resource allocation. OrbusInfinity offers extensive process automation, integration with enterprise architecture, and comprehensive reporting tools, catering to businesses that need depth and versatility.
Ease of Deployment and Customer Service: Clarity SM ensures a streamlined deployment process with user-friendly customer support, allowing faster adoption. OrbusInfinity requires a more complex implementation process but offers specialized support to guide deployment, attracting organizations that prioritize feature richness.
Pricing and ROI: Clarity SM is seen as a cost-effective choice with rapid ROI due to lower setup costs. OrbusInfinity entails a higher initial investment but promises significant long-term value through its expansive capabilities, making it appealing to organizations focused on long-term strategic benefits.
| Product | Market Share (%) |
|---|---|
| Clarity SM | 1.6% |
| OrbusInfinity | 0.9% |
| Other | 97.5% |
| Company Size | Count |
|---|---|
| Small Business | 20 |
| Midsize Enterprise | 15 |
| Large Enterprise | 66 |
Service desk capabilities, an integral part of the CA Service Management solution, can enable you to deliver efficiencies in IT service management to business consumers, power users and decision makers. Mobility and collaborative self-service capabilities provide a modern user experience for accessing services and performing tasks, which can help drive user adoption, satisfaction and productivity.
Learn More: https://www.ca.com/us/products...
OrbusInfinity helps transformation teams cut through the complexity of technology-driven change. Our dashboards and collaboration platform help you track, create and capture value for a better future.
With an intuitive interface, you can get the right info at the right time and make better, data-driven decisions.
Reduce redundant technology, identify cost drivers quickly and free up resources for innovation.
Full transparency and control enable stronger regulatory compliance leading to less risk and more certainty in your outcomes.
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