We performed a comparison between Clarity SM and OrbusInfinity based on real PeerSpot user reviews.
Find out in this report how the two IT Service Management (ITSM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We have decreased training and talk time, and all those good stats, just by reusing information, not reinventing it, every time we get a call."
"Being able to specify event rules and SLAs that can help to automate some of the processes that people are doing manually is valuable."
"We are benefiting by being able to put time to what our technicians are doing."
"The value for the clients is that you can save information in the application and get reports with that information."
"It helps when you have an incident or performing a problem change management process."
"It allows IT to handle users on a personal basis. It allows IT to have a name and a face, and we interact with the end-users."
"Ability to write macros, which can in turn trigger some condition or could be conditioned to basically trigger notifications, the workflow desk, or web calls. It is huge benefit to customize it."
"You can customize it and make it work to the client's needs."
"I like the integration with the Office tools such as Visio and Excel. The integration with Excel helped us to be able to upload data very easily. Integration with Visio helps us to be able to make changes once and have a centralized diagram. We don't have versions of the diagram. This integration with the Office tools is very useful."
"The most valuable features are mainly the reporting side of things and the dashboard."
"We would like more information about all the configurations that we have on our infrastructure side."
"Diversifying notification methods with pop-ups or ready-made WhatsApp or Skype integration packages would be welcome."
"We need a mobile solution. We are not using any mobile functionality for the product, but we think that this necessary."
"Just little technical tweaks here and there. Like more options. For example "Organization." We wanted that to be available inside the change order, as well as the ticket and the request. And that's not available."
"Improvements would include simplification in the user interface, being more expandable, better documentation. The user interface is fairly cluttered, and we can update it the way we need to, but it just seems dated."
"We talk a lot about the idea that Service Desk Manager should be more "service" oriented, not just ticket oriented."
"It doesn't yet have the ability to integrate with other products."
"When I am reviewing an incident, sometimes there is too much information on the same screen and it is difficult to discern what is of value."
"We found a few issues with importing data and all the manipulation of data, especially when it came to the BI side of things because it utilized a particular template to be able to get certain reports. The user administrators could not manipulate it to get the right reports."
"The refresh cycles for our dashboards could be better. I keep complaining about that. The refresh is supposed to be once a day, but I would love it if it was real-time so that if I make a change to the data in iServer, I should see those changes immediately reflected in the dashboards. They use Power BI, and it seems they've scheduled their refresh to be once a day, which is not that good for us."
Clarity SM is ranked 21st in IT Service Management (ITSM) with 107 reviews while OrbusInfinity is ranked 22nd in IT Service Management (ITSM) with 2 reviews. Clarity SM is rated 7.8, while OrbusInfinity is rated 8.0. The top reviewer of Clarity SM writes "Quite good back-end architecture for end users but the API is very, very bad". On the other hand, the top reviewer of OrbusInfinity writes "Cost-effective, integrates with the Office tools, and allows us to articulate all entities across the enterprise on one platform". Clarity SM is most compared with ServiceNow, JIRA Service Management, BeyondTrust Remote Support, ManageEngine ServiceDesk Plus and Agiloft ITSM ITIL Service Desk Suite, whereas OrbusInfinity is most compared with Ardoq, iServer, LeanIX and ServiceNow. See our Clarity SM vs. OrbusInfinity report.
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