We performed a comparison between Clarity SM and Ivanti Neurons for ITSM based on real PeerSpot user reviews.
Find out in this report how the two Help Desk Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It helps when you have an incident or performing a problem change management process."
"Clarity is flexible to implement and integrate. It gives the developer or consultant a broad space to work and customize based on what the customers want."
"It also provides the front end for the employees too. It's pretty basic, but it gives them the means to reach out to IT so they don't have to pick up the phones."
"Ability to write macros, which can in turn trigger some condition or could be conditioned to basically trigger notifications, the workflow desk, or web calls. It is huge benefit to customize it."
"The most valuable features of this solution are reporting, configuration monitoring, and the Request and Incidents workflow."
"The integration between the ticketing and knowledge is huge, because that is a best practice. The knowledge is great. It is simple but efficient, and it works."
"It is easy to tell what needs fixing and the priority of things."
"We centralized our knowledge from various sources into one source of truth that is continually updated."
"Primarily, I believe the focus lies on discovery, workflow configuration, and automation."
"HEAT Service Management is good for asset and service desk management. It is the focal point for this solution."
"I like Cloud Neurons. Since it's a cloud version, it's much easier to enhance productivity because it collects all the information automatically."
"It is relatively cost-effective compared to other options like ServiceNow. Additionally, it is highly stable."
"Overall, the platform, in its abilities, is really powerful, especially now with AI as a part of hyper-automation."
"The integrations are quite simple and clear."
"The solution's installation depends on its customization. It is easy."
"This is an excellent alternative to ServiceNow for smaller companies."
"I would like to see the API cleaned up."
"Compared to some of the other products, I think we are bit behind."
"Clarity tech support has gotten worse since Broadcom acquired CA Technologies. We're not getting the support we've come to expect as a large enterprise. Clarity's support needs to improve, or it's going to lose market share."
"The interface is pretty straightforward, but I think for some end-users a little more simplified user interface would help."
"The SDM administration and customisation needS deep information about architecture and vendor support continuously."
"On permissions, there are options to do groups and options to do roles. What is practical, you have to pick one or the other, for both read and write permissions."
"More user experience in the look and feel of the application. "
"Ease of support and upgrades need much improvement."
"The patching for non-Windows OSes such as Linux is poor."
"Configuration requirements are extensive, even in basic Service Desk processes."
"Ivanti Neurons for ITSM is not a user-friendly tool when compared to ServiceNow."
"We'd like more integration with solutions like SolarWinds."
"There's a lack of integration with other products. This needs to be improved."
"Sometimes I can't get the reports that I want until I go to the manager. They need to put more into the new reports. The standard reports are great, but there do not communicate as much."
"There is room for improvement in terms of response time. The support team takes a long time to respond."
"The user interface must be made simpler and more effective."
Clarity SM is ranked 23rd in Help Desk Software with 107 reviews while Ivanti Neurons for ITSM is ranked 13th in Help Desk Software with 14 reviews. Clarity SM is rated 7.8, while Ivanti Neurons for ITSM is rated 8.2. The top reviewer of Clarity SM writes "Quite good back-end architecture for end users but the API is very, very bad". On the other hand, the top reviewer of Ivanti Neurons for ITSM writes "The solution comes with a host of features for hyper-automation". Clarity SM is most compared with ServiceNow, JIRA Service Management, BeyondTrust Remote Support, ManageEngine ServiceDesk Plus and Agiloft ITSM ITIL Service Desk Suite, whereas Ivanti Neurons for ITSM is most compared with ServiceNow, JIRA Service Management, BMC Helix ITSM, ManageEngine ServiceDesk Plus and Cherwell Service Management. See our Clarity SM vs. Ivanti Neurons for ITSM report.
See our list of best Help Desk Software vendors and best IT Service Management (ITSM) vendors.
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