Clarity SM and Ivanti Neurons for ITSM compete in the IT service management category. Ivanti Neurons for ITSM appears to have the upper hand with strong integration capabilities and positive customer support reviews.
Features: Clarity SM provides extensive customization with SLM tools, allowing integration of various IT processes in a single platform. It offers flexibility for diverse environments and comprehensive service management. Ivanti Neurons for ITSM is noted for its simplicity and integration capabilities with third-party services, along with efficient ticketing and asset management solutions.
Room for Improvement: Clarity SM has an outdated user interface and limited scalability, with complaints about system complexity and integration challenges increasing costs and time. Ivanti Neurons for ITSM requires enhancements in its user interface and customization options, with challenges in integrating with ERP systems and communication tools.
Ease of Deployment and Customer Service: Clarity SM offers on-premises deployment but encounters criticism for slow customer service and technical support. Ivanti Neurons for ITSM provides hybrid and on-premises deployment with generally positive feedback on customer support, indicating higher satisfaction.
Pricing and ROI: Clarity SM is considered expensive for SMEs due to its licensing model based on service-level metrics, though flexible for large enterprises. Ivanti Neurons for ITSM's subscription model is more affordable for smaller organizations, attracting those switching from higher-cost solutions like ServiceNow, with competitive pricing appealing to cost-conscious companies.
| Product | Market Share (%) |
|---|---|
| Ivanti Neurons for ITSM | 2.1% |
| Clarity SM | 1.4% |
| Other | 96.5% |
| Company Size | Count |
|---|---|
| Small Business | 20 |
| Midsize Enterprise | 15 |
| Large Enterprise | 66 |
| Company Size | Count |
|---|---|
| Small Business | 8 |
| Midsize Enterprise | 3 |
| Large Enterprise | 6 |
Service desk capabilities, an integral part of the CA Service Management solution, can enable you to deliver efficiencies in IT service management to business consumers, power users and decision makers. Mobility and collaborative self-service capabilities provide a modern user experience for accessing services and performing tasks, which can help drive user adoption, satisfaction and productivity.
Learn More: https://www.ca.com/us/products...
Automate workflows, eliminating costly manual processes, while making your business more efficient, compliant and secure. Whether you’re looking for an IT helpdesk/support ticket solution or need to perform more advanced ITIL service management processes, Ivanti Neurons for ITSM can easily scale and adapt to meet your specific business needs.
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