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Clarity SM vs IBM Maximo comparison

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Clarity SM Logo
1,750 views|1,117 comparisons
IBM Maximo Logo
4,696 views|3,582 comparisons
Featured Review
Find out what your peers are saying about ServiceNow, Atera, Atlassian and others in IT Service Management (ITSM). Updated: January 2022.
563,148 professionals have used our research since 2012.
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The in-service catalog is quite useful.""The initial setup is pretty straightforward.""Clarity is flexible to implement and integrate. It gives the developer or consultant a broad space to work and customize based on what the customers want.""Self-service interface means people can check their own tickets.""As of late, I really like the BI functions.""Time sheets are a powerful tool.""The most valuable features are the requests and incident tracking."

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"There are not many enterprise asset management systems on the market and not many that have the categories that IBM Maximo has.""The most powerful features are the database and integration with CMDB.""We were doing all kinds of paperwork for every type of order and to maintain our assets but with the use of the IBM Maximo application, we can automate a lot of the processes.""I have found Work Order management the most valuable feature. Additionally, it is a very robust and powerful solution.""IBM Maximo is the best software for assets management.""The most valuable feature is asset management maintenance as well as asset management overall.""The incident management feature is good because it allows you to keep track of and classify issues.""We are very thankful to have IBM integrated with our own Legacy cloud-based system"

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Cons
"Nowadays every person is used to an interface that is more user-friendly and this one is not so user-friendly maybe due to the fact that, if you need to let people customize everything, sometimes you lose out on a clean user experience.""The cost of this solution is too high, which is why we're leaving.""Clarity tech support has gotten worse since Broadcom acquired CA Technologies. We're not getting the support we've come to expect as a large enterprise. Clarity's support needs to improve, or it's going to lose market share.""When I am reviewing an incident, sometimes there is too much information on the same screen and it is difficult to discern what is of value.""Report solutions are a little short.""The CA products integrate well together but I would like to see better integration with third-party solutions.""It doesn't yet have the ability to integrate with other products."

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"The interface is not very easy or user-friendly and is in need of improvement.""I feel that the interface is a little too complicated with a large number of fields to enter.""This solution could improve by integrating or embedding finances, charts of accounts, and invoicing.""You can get lost using the application""There are always ways to improve and make things better.""Areas for improvement would be the user interface and support for Arabic. They could also be more customer-oriented.""The solution is not stable. We can have one day when it is stable and another day it is not. Sometimes it crashes or becomes very slow, and there are times we are not even able to download all the databases. Without the database, we cannot work on that application. These are the small glitches, and stability issues we are facing.""IBM is a big company and they have a lot of products. Level One, the first level of tech support, is the one that is used to stop the tsunami. For everyone, it's always work to get past that."

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Pricing and Cost Advice
  • "Clarity offers a perpetual license. Customers purchase the license once and then pay for maintenance. CA provides a subscription model as well. Both models are available for our customers."
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  • "I do not know about the price of the solution. However, this has been an expensive project overall."
  • "IBM Maximo offers a licensing application, and you have to comply with the license."
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    Questions from the Community
    Top Answer: 
    The initial setup is pretty straightforward.
    Top Answer: 
    Nowadays, the solution is not so cheap, If can be a bit expensive. When we did some research last year, we noted the pricing was near the top and on the more expensive side.
    Top Answer: 
    The user interface is a little bit old and not so mainstream. Nowadays every person is used to an interface that is more user-friendly and this one is not so user-friendly maybe due to the fact that… more »
    Top Answer: 
    I have found Work Order management the most valuable feature. Additionally, it is a very robust and powerful solution.
    Top Answer: 
    This solution could improve by integrating or embedding finances, charts of accounts, and invoicing.
    Top Answer: 
    I use IBM Maximo for work and asset management.
    Ranking
    Views
    1,750
    Comparisons
    1,117
    Reviews
    6
    Average Words per Review
    631
    Rating
    7.3
    Views
    4,696
    Comparisons
    3,582
    Reviews
    5
    Average Words per Review
    549
    Rating
    6.8
    Comparisons
    Also Known As
    CA Service Desk Manager, Clarity Service Management, CA Service Management, Unicenter Service Desk, CA SDM, CA Service Catalog, CA Business Service Insight
    Maximo
    Learn More
    Overview

    Service desk capabilities, an integral part of the CA Service Management solution, can enable you to deliver efficiencies in IT service management to business consumers, power users and decision makers. Mobility and collaborative self-service capabilities provide a modern user experience for accessing services and performing tasks, which can help drive user adoption, satisfaction and productivity.

    Learn More: https://www.ca.com/us/products...

    Organizations of all sizes reduce equipment downtime, closely control and track maintenance expenses, cut spare parts inventories.
    Offer
    Learn more about Clarity SM
    Learn more about IBM Maximo
    Sample Customers
    Banco G&T Continental City of Perth, FEMSA, Fujitsu, Manpower, Muslim Commercial Bank - MCB, Punjab National Bank, Santa Clara County Social Services, Stefanini
    Royal Boskalis Westminster N.V., DTE Energy, Swedish Match, Projetech, Fingrid, East Coast
    Top Industries
    REVIEWERS
    Healthcare Company28%
    Financial Services Firm22%
    Government7%
    Comms Service Provider4%
    VISITORS READING REVIEWS
    Computer Software Company34%
    Comms Service Provider13%
    Government7%
    Retailer5%
    REVIEWERS
    Comms Service Provider20%
    Government20%
    Manufacturing Company10%
    Energy/Utilities Company10%
    VISITORS READING REVIEWS
    Computer Software Company28%
    Comms Service Provider18%
    Government9%
    Energy/Utilities Company8%
    Company Size
    REVIEWERS
    Small Business19%
    Midsize Enterprise15%
    Large Enterprise66%
    REVIEWERS
    Small Business47%
    Midsize Enterprise11%
    Large Enterprise42%
    Find out what your peers are saying about ServiceNow, Atera, Atlassian and others in IT Service Management (ITSM). Updated: January 2022.
    563,148 professionals have used our research since 2012.

    Clarity SM is ranked 11th in IT Service Management (ITSM) with 7 reviews while IBM Maximo is ranked 2nd in Enterprise Asset Management with 8 reviews. Clarity SM is rated 7.2, while IBM Maximo is rated 7.8. The top reviewer of Clarity SM writes "Saves us time and money with a great self-service interface". On the other hand, the top reviewer of IBM Maximo writes "A rare enterprise asset management system with good ROI and helpful technical support". Clarity SM is most compared with ServiceNow, JIRA Service Management, SCSM, BMC Helix ITSM and Micro Focus Service Manager, whereas IBM Maximo is most compared with ServiceNow, Oracle Enterprise Asset Management, JIRA Service Management, ABB Ability Asset Suite EAM and IFS Applications.

    We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.