We performed a comparison between Clarity SM and IBM Maximo based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM)."The integration between the ticketing and knowledge is huge, because that is a best practice. The knowledge is great. It is simple but efficient, and it works."
"It has all our configurations. All our infrastructure configurations are on a single pane of glass to view, allowing for one single point of information."
"The most valuable features of this solution are reporting, configuration monitoring, and the Request and Incidents workflow."
"It improves our service delivery process. We're more efficient. We're leveraging the ticketing system, which is always more efficient, so we can measure and improve."
"The flexibility and being able to connect to multiple products are valuable. It allows to use it the way we want to use it versus the way it came out of the box."
"The most valuable features are the requests and incident tracking."
"XFlow (Temperature) and Service Point together provided an extremely user-friendly and collaborative experience to the point of making it easy for all users of the product, whether end-users or analysts."
"We centralized our knowledge from various sources into one source of truth that is continually updated."
"The ability to configure and integrate it with other solutions for ERP."
"The most valuable features are the ability to create work orders and preventative maintenance."
"The large range of configurability of the product is great, since everyone has a different way of doing things."
"I have found Work Order management the most valuable feature. Additionally, it is a very robust and powerful solution."
"Reliable, very configurable, and it's all integrated in the same database."
"The most powerful features are the database and integration with CMDB."
"Maximo is very stable. We really do not have problem with stability."
"The Preventive Maintenance feature, especially in its inspection routines and KPI abilities, is valuable."
"We need a mobile solution. We are not using any mobile functionality for the product, but we think that this necessary."
"Improvements would include simplification in the user interface, being more expandable, better documentation. The user interface is fairly cluttered, and we can update it the way we need to, but it just seems dated."
"Although I wasn't involved in the initial setup I have been involved with upgrades. They have been fairly complex. We've had some issues with upgrades where we had to roll back and get some things fixed. Some things that we ended up tracking back to not following directions right, but then other things we've run into issues."
"On permissions, there are options to do groups and options to do roles. What is practical, you have to pick one or the other, for both read and write permissions."
"Just little technical tweaks here and there. Like more options. For example "Organization." We wanted that to be available inside the change order, as well as the ticket and the request. And that's not available."
"The interface for the users is a bit old-fashioned and not user-friendly."
"The upgrade was pretty complex."
"The API is very, very bad so we developed our own."
"The interface is not very easy or user-friendly and is in need of improvement."
"You can get lost using the application"
"The latest version is slow due to the power it requires."
"Revision management of file attachments."
"The mobile solution has a lot of room for improvement, especially in geopositioning capabilities, tracking capabilities, and configuration capabilities, in order to let the tech operate online and offline."
"IBM Maximo can improve the financial support and financial application, to make it more similar to an ERP as opposed to an EAM. Overall they can improve the financial processes."
"Although you can create notifications with Maximo, the configuration and options could be improved."
"I feel that the interface is a little too complicated with a large number of fields to enter."
Clarity SM is ranked 22nd in IT Service Management (ITSM) with 107 reviews while IBM Maximo is ranked 1st in Enterprise Asset Management with 23 reviews. Clarity SM is rated 7.8, while IBM Maximo is rated 8.0. The top reviewer of Clarity SM writes "Quite good back-end architecture for end users but the API is very, very bad". On the other hand, the top reviewer of IBM Maximo writes "Work order management and scalability enables the businesses' needs to be met". Clarity SM is most compared with ServiceNow, JIRA Service Management, BeyondTrust Remote Support, OpenText Service Management Automation X (SMAX) and Agiloft ITSM ITIL Service Desk Suite, whereas IBM Maximo is most compared with ServiceNow, NetSuite ERP, JIRA Service Management, ABB Ability Asset Suite EAM and IFS Cloud Platform.
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