We performed a comparison between IBM Maximo and JIRA Service Management based on real PeerSpot user reviews.
Find out what your peers are saying about IBM, IFS, Oracle and others in Enterprise Asset Management."Its capabilities let us organize our work."
"We are very thankful to have IBM integrated with our own Legacy cloud-based system"
"Reliable, very configurable, and it's all integrated in the same database."
"The most valuable feature is the ability to correct maintenance."
"The ability to configure and integrate it with other solutions for ERP."
"The most valuable features of IBM Maximo are the overall power and interface, and there are a lot of different modules that we use that are helpful. Additionally, it's an integrated solution and it has a lot of capabilities."
"The large range of configurability of the product is great, since everyone has a different way of doing things."
"IBM Maximo is the best software for assets management."
"The visibility features are great."
"It has improved our work in a number of ways. First, it has made everything much faster. Before Jira Service Management, it could take weeks to resolve a ticket."
"One of the best things about JIRA is that it searches for answers while questions are being typed so some tickets do not need to be submitted."
"JSM's best feature is the integration with other Jira products."
"This is a flexible tool for logging and tracking issues efficiently."
"The customization is the most valuable aspect of the solution. I can customize full workflows. It's very flexible. We can use mail if we want to open requests as well."
"Provides excellent management features."
"The customer portal allows users to register tickets themselves."
"The initial setup was complex, because it is a complex product."
"I feel that the interface is a little too complicated with a large number of fields to enter."
"It needs full-service visibility. There are a lot of things that are hard for users to find out. For example, the Service Catalog is not too friendly. You really have to know what you're looking for."
"Maximo is a big system, so the initial setup is complex."
"Revision management of file attachments."
"Vendor management needs enhancement."
"Could use some alignment regarding some standards and the tracking of the IT assets. Even though they have all of the information (i.e. where are the assets, who owns the asset, etc.), they were not mapping it to different cyber standards."
"The latest version is slow due to the power it requires."
"Include a split configuration in a layer part to allow cloud services to have almost full admin rights in SaaS."
"As a consultant, I have used the support. Some of the support I have received has been good and other times it could improve."
"The price is a point of contention for me. It does overall work out as a significant amount of money that will be spent over a shorter period of time."
"Usability needs improvement. To configure it, you need to be well versed in Jira administration. It's not very intuitive."
"At times you will need add-ons or additional software, so built-in features would be helpful."
"They need to work on the speed of Jira."
"The deployment can be a bit complex, especially for those who are not technical."
"The solution should be more formalized. It could be more user-friendly."
IBM Maximo is ranked 1st in Enterprise Asset Management with 23 reviews while JIRA Service Management is ranked 2nd in IT Service Management (ITSM) with 73 reviews. IBM Maximo is rated 8.0, while JIRA Service Management is rated 8.2. The top reviewer of IBM Maximo writes "Work order management and scalability enables the businesses' needs to be met". On the other hand, the top reviewer of JIRA Service Management writes "Customizable, stable, and integrates well". IBM Maximo is most compared with ServiceNow, NetSuite ERP, ABB Ability Asset Suite EAM, IFS Cloud Platform and Oracle Enterprise Asset Management, whereas JIRA Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, BMC Helix ITSM, Freshdesk and Zoho Desk.
We monitor all Enterprise Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.