IBM Maximo vs JIRA Service Management comparison

The compared IBM and Atlassian solutions aren't in the same category. IBM is ranked #1 in EAM , with an average rating of 8.5, and holds a 13.1% mindshare in the category. Atlassian is ranked #2 in ISM , with an average rating of 8.2, and holds a 6.9% mindshare. Additionally, 86% of IBM users are willing to recommend the solution, compared to 93% of Atlassian users who would recommend it.

IBM Maximo

Read 32 IBM Maximo reviews

5,418 Views
2,492 Comparison Views

86% willing to recommend

JIRA Service Management

Read 90 JIRA Service Management reviews

8,557 Views
6,247 Comparison Views

93% willing to recommend

IBM Maximo

JIRA Service Management

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Executive Summary

We performed a comparison between IBM Maximo and JIRA Service Management based on real PeerSpot user reviews.

Find out what your peers are saying about IBM, Infor, IFS and others in Enterprise Asset Management (EAM).

To learn more, read our detailed Enterprise Asset Management (EAM) Report (Updated: May 2026).

Buyer's Guide

Enterprise Asset Management (EAM)

May 2026

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Helped 896,099 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IBM Maximo

Average Rating

8.2

Number of Reviews

Ranking in other categories

Enterprise Asset Management (EAM) (1st), Billing Software (5th)

JIRA Service Management

Average Rating

8.2

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Help Desk Software (2nd), IT Service Management (ITSM) (2nd)

Mindshare comparison

IBM Maximo and JIRA Service Management aren’t in the same category and serve different purposes. IBM Maximo is designed for Enterprise Asset Management (EAM) and holds a mindshare of 13.1%, down 29.1% compared to last year.
JIRA Service Management, on the other hand, focuses on IT Service Management (ITSM), holds 6.9% mindshare, down 9.8% since last year.

Enterprise Asset Management (EAM) Mindshare Distribution
Product	Mindshare (%)
IBM Maximo	13.1%
Oracle Enterprise Asset Management	7.3%
IFS Cloud Platform	6.6%
Other	73.0%

Enterprise Asset Management (EAM)

IT Service Management (ITSM) Mindshare Distribution
Product	Mindshare (%)
JIRA Service Management	6.9%
ServiceNow	14.2%
BMC Helix ITSM	5.5%
Other	73.4%

IT Service Management (ITSM)

Featured Reviews

Antony Mishra

Java Software Engineer at GPA

Asset management has become streamlined and decision-making is now driven by lifecycle data

The best features IBM Maximo offers are that it is very simple to deploy on OpenShift using Ansible playbooks. It also has excellent support for integration, is simple to configure, and the asset register is very straightforward. Work management and managing inventory are seamless. In terms of integration support, I have used preventive maintenance, work generation, accurate work execution planning, tracking actuals, and I can easily integrate with other tools and systems. IBM Maximo Suite gives me a single place where service cycles are standardized and tied to compliance. IBM Maximo has positively impacted my organization as it has been a very useful tool. It reduced human error by moving away from pen and paper-based scheduling. It saved cost by minimizing unexpected downtime of assets, with approximately 50% of time being saved. We have also reduced overwork among staff by removing redundant information and smoothing task flows. It helps us scale our team without micromanaging small issues.

Read full review

Sohaib Ahmad

Vice President Service Delivery at quixel

Comprehensive workflows and data views have supported complex teams but still need cost improvements

JIRA Service Management is costly. The pricing structure needs improvement. When I add some plugins, I have to pay the cost for every user whether they are using it or not. For smaller companies, the detailed workflow editing and the kind of details that JIRA Service Management provides would be complex. For startups and smaller companies, JIRA Service Management would be complex. The cloud offering is easier because I don't have to manage the infrastructure. There are two templates of the project: company-managed and team-managed. Team-managed is a newer feature, which is good for startup-kind companies where they don't need control over data from multiple projects displaying in one dashboard. For startups, JIRA Service Management is somewhat complex with its schemes and everything. Capacity management should be improved in terms of additional features in the next release of JIRA Service Management.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature is the ability to correct maintenance."

"The most valuable feature is asset management maintenance as well as asset management overall."

"The incident management feature is good because it allows you to keep track of and classify issues."

"They have a real strength of tracking the asset itself along with the condition of the asset, the maintenance of the asset and who has access to the asset, etc."

"IBM Maximo has positively impacted my organization because it reduced a lot of time and has saved a lot of cost."

"With Maximo, we can manage, organize, and track incidents, claims, jobs, tasks, preventive and corrective maintenance, locations, and assets."

"Reliable, very configurable, and it's all integrated in the same database."

"The most powerful features are the database and integration with CMDB."

More IBM Maximo pros

"The most valuable feature of JIRA Service Management is a plugin we are using for the front end for simple user forms."

"Allows customized processes for our service contracts."

"JIRA Service Management is much better than the normal JIRA software that we had, as it is much more controlled and allows for different kinds of customization that we can plan and implement based on the project requirements."

"It is much more controlled and allows for different kinds of customization that we can plan and implement based on the project requirements."

"Based on my experience, you should go for the full Atlassian ecosystem if you are looking for IT service management and workflow management for your businesses."

"The most valuable features of JIRA Service Management are the service level agreement or management, and the ticketing system. Additionally, there are frequent updates that provide improvements."

"JIRA Service Management impacts my organization positively because it is easy to use, and everyone is happy to use it."

"It is 100% stable."

More JIRA Service Management pros

Cons

"Licensing costs for IBM Maximo are now more expensive relative to some of the cloud-based platforms that offer cheaper solutions and are more flexible in terms of fees."

"It's quite reliable, but new versions often are not too stable. They bring in enhancements but they break other stuff."

"It needs full-service visibility. There are a lot of things that are hard for users to find out. For example, the Service Catalog is not too friendly. You really have to know what you're looking for."

"IBM is a big company and they have a lot of products. Level One, the first level of tech support, is the one that is used to stop the tsunami. For everyone, it's always work to get past that."

"I feel that the interface is a little too complicated with a large number of fields to enter."

"Coding can be complex when customization is required."

"The initial setup was complex, because it is a complex product."

"IBM Maximo can be improved by providing developers with more documentation."

More IBM Maximo cons

"Its UI is a bit overwhelming for new users. That has been the problem with Jira for a long time. If they could put some fields that we could use to simplify the UI, it would be good."

"It would be useful to be able to link tickets across different gantt charts in Jira and Confluence."

"The product does not allow customization of reports."

"It is pretty complex to move between the test environment and the production environment. There is potential for improvement."

"It has change management and incident management, but CMDB is not there. It's also not as user-friendly as ServiceNow."

"When you raise a ticket with Jira, there's no ability to see your other JIRA tickets."

"Some of the areas that could be improved are with the customizations."

"There should be some AI integrations now as AI is in the picture."

More JIRA Service Management cons

Pricing and Cost Advice

"On a scale from one to ten, where one is low and ten is high, I rate the pricing a nine. The price is very high."

"The price of IBM Maximo could reduce, it is expensive."

"Explore the possibility of using DB2. You will avoid the cost of SQL Server or Oracle licenses."

"You pay for what you get. There are lots of options depending on how you would like to implement Maximo."

"IBM Maximo offers a licensing application, and you have to comply with the license."

"The concurrent user license is much more effective in management and cost-wise, as it is more suitable for maintenance management."

"IBM has changed the licensing policy. As I understand now, they are going from a complex way of licensing to a more simple way of licensing."

"Where available, concurrent licenses can be more cost efficient and provide more flexibility."

More IBM Maximo pricing and cost advice

"We need a license because we have a higher number than the free part."

"But about the plugins, I found one plug-in — its name is Actionable Metric I think — and it is $3000. That is very expensive for users in Iran."

"On a scale of one to five, where five is a good price and one is high, I would rate this solution as a three. It isn't cheap but it's not ridiculous."

"Jira Service Management has affordable license fees. It's $12 a month per person."

"Right now, there are only two of us who are both agents on the help desk and developers. We might be on the free version because we're less than three agents or users. I'm looking at Zephyr tests, which have a $10 a month flat rate, so right now, it is $10 a month. There are lots of add-ons. They do a free version, a standard version, and a premium version. In the last company, we started on $50 a month. By the time I left, we were paying $4,500 a month. That was mainly because we had 100 users on Confluence. I bought an add-on for Jira software for which we had 10 users, and that was $5 per user per month. It was costing me $500 a month, whereas it should only be $50 a month. I don't know if licensing fee has changed. I'd like our whole company to use it, but the big problem is the licensing because the Confluence side is what is really useful, but if I add 30 users to Confluence and then buy an extension for Jira software, I've got to pay for 30 licenses, even though I've only got two users in Jira software. It is the one big disadvantage of cloud software. You always have to pay for the number of seats regardless of which product you are on. This will probably severely limit how many people would use it because I'm not going to start paying $10 per user per month for a Jira software add-on when there are only two people using it."

"The price of JIRA Service Management could be reduced."

"It is a cheaply priced product."

"Do not forget to calculate add-on costs. These cost a percentage of the JIRA purchasing costs and are based on the number of JIRA users."

More JIRA Service Management pricing and cost advice

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Top Industries

By visitors reading reviews

Manufacturing Company

11%

Government

Energy/Utilities Company

Computer Software Company

Financial Services Firm

14%

Manufacturing Company

Computer Software Company

Educational Organization

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	17
Midsize Enterprise	3
Large Enterprise	22

By reviewers
Company Size	Count
Small Business	30
Midsize Enterprise	25
Large Enterprise	34

Questions from the Community

What needs improvement with IBM Maximo?

The only thing that I need from IBM Maximo is more simplicity. The application has been designed in a way that it is serving the enterprises. It needs to be simpler for the SMEs, or for the compani...

See all answers

What is your primary use case for IBM Maximo?

There are different use cases for IBM Maximo that I work with mostly. We use it for complete asset management. Anything that comes into the asset repository, asset management, asset evaluation, any...

See all answers

What advice do you have for others considering IBM Maximo?

AWS is more recommended for IBM Maximo. You can go into Microsoft as well, but AWS is preferred. IBM also has their own cloud as well.

See all answers

What is your favorite Help Desk Software and why?

JIRA Due to its agility.

See all answers

What is your experience regarding pricing and costs for JIRA Service Management?

While licensing is costly, setting up JIRA Service Management is overall good because the vendor helped me, and I also received support from JIRA support, making it a positive experience.

See all answers

What needs improvement with JIRA Service Management?

I feel JIRA Service Management could be better if the APIs from the sponsoring team provided more support and flexibility in API endpoints. Regarding JIRA Service Management's API and support, the ...

See all answers

Comparisons

ServiceNow vs IBM Maximo

Compared 33% of the time

IFS Cloud Platform vs IBM Maximo

Compared 7% of the time

Hexagon EAM vs IBM Maximo

Compared 6% of the time

Infor CloudSuite vs IBM Maximo

Compared 6% of the time

Ultimo EAM vs IBM Maximo

Compared 2% of the time

More IBM Maximo Competitors

ServiceNow vs JIRA Service Management

Compared 12% of the time

Zendesk vs JIRA Service Management

Compared 7% of the time

BMC Helix ITSM vs JIRA Service Management

Compared 7% of the time

Freshservice vs JIRA Service Management

Compared 5% of the time

PagerDuty Operations Cloud vs JIRA Service Management

Compared 5% of the time

More JIRA Service Management Competitors

Product Reports

Buyer's Guide

IBM Maximo

May 2026

Download IBM Maximo product report

Buyer's Guide

JIRA Service Management

May 2026

Download JIRA Service Management product report

Also Known As

Maximo

JIRA Service Desk, Atlassian Jira Service Management

Overview

IBM Maximo offers advanced asset management with preventive maintenance, asset tracking, and integration capabilities. Its flexibility boosts efficiency and reduces downtime.

Known for its robust asset lifecycle management, IBM Maximo integrates with financial platforms and IoT data sources. It supports maintenance management, process digitization, and inventory purchasing, proving ideal for industries like manufacturing and energy. Users find its predictive maintenance and central asset management key to cost reduction and efficiency.

What are the most important features of IBM Maximo?

Preventive Maintenance: Optimize asset uptime through scheduled tasks and checks.
Asset Tracking: Monitor and manage assets across locations and systems.
Integration Capabilities: Seamlessly connect with financial platforms and IoT sources.
Predictive Maintenance: Anticipate potential failures to minimize downtime.
Comprehensive Reporting: Gain insights through detailed analytics and reports.

What benefits should users look for in reviews?

Reduced Downtime: Efficient maintenance and asset tracking reduce productivity losses.
Enhanced Operational Efficiency: Configurability and integration streamline processes.
Cost Savings: Preventive strategies and predictive analytics cut operational expenses.
Agnostic Integration: Easily adapts to existing systems for smooth operations.
Ease of Use: Intuitive interface supports quick adoption and implementation.

IBM Maximo is widely adopted in manufacturing, telecommunications, and energy sectors, excelling in asset lifecycle management and maintenance processes. Industries enhance efficiency with its centralized management, predictive maintenance, and improved information sharing, aligning operations with comprehensive asset strategies.

IBM

JIRA Service Management is recognized for customization, ease of use, and integration capabilities, offering flexible workflows and dashboards that enhance ticket management in organizations.

This platform contributes to streamlining business operations with features like automation and real-time updates. Businesses implement JIRA Service Management to manage ITIL processes, support tickets, and issue tracking both internally and externally. It is utilized for project management and lifecycle tracking, with Kanban boards and Confluence integration supporting change, incident, and problem management.

What are the key features of JIRA Service Management?

Customizable Workflows: Adapt workflows to meet business needs.
Integration: Seamlessly connects with other tools, including Jira and Confluence.
Real-Time Updates: Keeps teams informed and synchronized.
Automation: Reduces manual tasks with automated processes.
Scalability: Grows with organizations, accommodating increasing demands.

What benefits and ROI can be expected from JIRA Service Management?

Efficiency Gains: Improves operational efficiency through streamlined processes.
User-Friendly Interface: Simplifies adoption with intuitive navigation.
Comprehensive Reporting: Provides valuable insights to drive decisions.
Quick Setup: Fast deployment enhances time-to-value.
SLA Management: Ensures service level agreements are met effectively.

Service management platforms like JIRA Service Management are integral to industries focusing on managing IT services, such as tech firms and support-focused sectors. Organizations frequently utilize its capabilities to enhance their customer service operations, supporting optimal SLA adherence and efficient query management across departments. By tailoring its application to unique operational workflows, companies achieve improved service delivery and responsive issue resolution.

Atlassian

Sample Customers

Royal Boskalis Westminster N.V., DTE Energy, Swedish Match, Projetech, Fingrid, East Coast

mgm technology partners, Telestream, Build.com, Zend Technologies, OfficeDrop, PGS Software, American Diabetes Association, NEPTUNE Canada

Buyer's Guide

Enterprise Asset Management (EAM)

May 2026

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