IBM Maximo vs JIRA Service Management comparison

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Executive Summary

We performed a comparison between IBM Maximo and JIRA Service Management based on real PeerSpot user reviews.

Find out what your peers are saying about IBM, IFS, Oracle and others in Enterprise Asset Management.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"We were doing all kinds of paperwork for every type of order and to maintain our assets but with the use of the IBM Maximo application, we can automate a lot of the processes.""Provides great flexibility.""There are not many enterprise asset management systems on the market and not many that have the categories that IBM Maximo has.""The most valuable features of IBM Maximo are the overall power and interface, and there are a lot of different modules that we use that are helpful. Additionally, it's an integrated solution and it has a lot of capabilities.""I have found Work Order management the most valuable feature. Additionally, it is a very robust and powerful solution.""The most valuable feature is asset management maintenance as well as asset management overall.""They have a real strength of tracking the asset itself along with the condition of the asset, the maintenance of the asset and who has access to the asset, etc.""The most valuable features are the ability to create work orders and preventative maintenance."

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"Jira lets us customize the workflow to meet our requirements. The email and alert features are also handy.""Two features I like about Jira are its ticketing system and its compatibility with Confluence. Also, the Knowledge Base is one of the more valuable features that would really benefit us.""The most valuable features are the flexibility of defining your own workflows and automation around the workflows, and the integration with the gate or any repository.""The most valuable features of JIRA Service Management are the service level agreement or management, and the ticketing system. Additionally, there are frequent updates that provide improvements.""Compared to other solutions, Jira Service Management is really reasonable regarding price and speed.""We have an Agile environment and using Jira makes it easy to adhere to Agile best practices.""The initial setup is easy and straightforward.""The dashboards are nicely laid out."

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Cons
"There are always ways to improve and make things better.""This solution could improve by integrating or embedding finances, charts of accounts, and invoicing.""Areas for improvement would be the user interface and support for Arabic. They could also be more customer-oriented.""Could use some alignment regarding some standards and the tracking of the IT assets. Even though they have all of the information (i.e. where are the assets, who owns the asset, etc.), they were not mapping it to different cyber standards.""Coding can be complex when customization is required.""IBM Maximo can improve the financial support and financial application, to make it more similar to an ERP as opposed to an EAM. Overall they can improve the financial processes.""The solution is not stable. We can have one day when it is stable and another day it is not. Sometimes it crashes or becomes very slow, and there are times we are not even able to download all the databases. Without the database, we cannot work on that application. These are the small glitches, and stability issues we are facing.""IBM is a big company and they have a lot of products. Level One, the first level of tech support, is the one that is used to stop the tsunami. For everyone, it's always work to get past that."

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"The initial setup of JIRA Service Management can be complex for new users. There is a lot of configuration.""Currently lacks an asset management module that can affect deployment.""It has change management and incident management, but CMDB is not there. It's also not as user-friendly as ServiceNow.""I would like to see the user interface changed, it is not very user-friendly, and it transitions workflows.""The interface could always be updated and improved.""Lacks an interface where the customer can report issues.""There is no notification regarding language upgrades.""I would like to see improvement in the ability to filter completed tasks."

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Pricing and Cost Advice
  • "I do not know about the price of the solution. However, this has been an expensive project overall."
  • "IBM Maximo offers a licensing application, and you have to comply with the license."
  • "IBM has changed the licensing policy. As I understand now, they are going from a complex way of licensing to a more simple way of licensing."
  • "The price of IBM Maximo could reduce, it is expensive."
  • "$USD700 per agent user."
  • More IBM Maximo Pricing and Cost Advice →

  • "Right now, there are only two of us who are both agents on the help desk and developers. We might be on the free version because we're less than three agents or users. I'm looking at Zephyr tests, which have a $10 a month flat rate, so right now, it is $10 a month. There are lots of add-ons. They do a free version, a standard version, and a premium version. In the last company, we started on $50 a month. By the time I left, we were paying $4,500 a month. That was mainly because we had 100 users on Confluence. I bought an add-on for Jira software for which we had 10 users, and that was $5 per user per month. It was costing me $500 a month, whereas it should only be $50 a month. I don't know if licensing fee has changed. I'd like our whole company to use it, but the big problem is the licensing because the Confluence side is what is really useful, but if I add 30 users to Confluence and then buy an extension for Jira software, I've got to pay for 30 licenses, even though I've only got two users in Jira software. It is the one big disadvantage of cloud software. You always have to pay for the number of seats regardless of which product you are on. This will probably severely limit how many people would use it because I'm not going to start paying $10 per user per month for a Jira software add-on when there are only two people using it."
  • "We need a license because we have a higher number than the free part."
  • "The pricing is very competitive and I think that it is okay."
  • "I am using the free version, but my clients are paying for it. When they start, they evaluate it for 30 days, and after seeing the value, they move to its paid version."
  • "For the people like us, the lower the price, the better. But when compared to other competitors, I think it's Jira's price is okay."
  • "The license we use is on a yearly basis. As a Solution Partner, we were using the free one and were using the free plugins. We were also giving our own plugins to the Atlassian Solution Partners for free. We don't pay anything to Atlassian."
  • "Licensing can become quite expensive."
  • "I price of JIRA Service Management is reasonable."
  • More JIRA Service Management Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:IBM Maximo is similar to an ARP. Because it's so massive, you can easily get lost using the application. You need to focus on training the partners and channeling the structure in order to enhance the… more »
    Top Answer:We developed our own manufacturing distribution system and management system. We also have experience with AI and machine learning. So, you can imagine, as a company with a manufacturing distribution… more »
    Top Answer:Hi,  There are no ITSM  tools that are HIPAA compliant as per my knowledge. The tools need to be tuned and configured to be compliant with Standards for Privacy of Individually Identifiable Health… more »
    Top Answer:Right now, there are only two of us who are both agents on the help desk and developers. We might be on the free version because we're less than three agents or users. I'm looking at Zephyr tests… more »
    Ranking
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    5,170
    Comparisons
    3,393
    Reviews
    9
    Average Words per Review
    619
    Rating
    8.3
    Views
    9,717
    Comparisons
    7,579
    Reviews
    41
    Average Words per Review
    489
    Rating
    8.3
    Comparisons
    Also Known As
    Maximo
    JIRA Service Desk
    Learn More
    Overview
    Organizations of all sizes reduce equipment downtime, closely control and track maintenance expenses, cut spare parts inventories.

    JIRA Service Management is Atlassian’s IT service management (ITSM) solution. It unlocks all teams at high velocity by:

    1. Accelerating the flow of work between IT teams, development teams, and business teams

    2. Empowering teams to deliver their service more quickly

    3. Bringing visibility to their work

    Built on JIRA, JIRA Service Management enables best practices across request, incident, problem, change, knowledge, asset, and configuration management so that teams can streamline collaboration between themselves. More than 30,000 customers of all sizes rely on JIRA Service Management to deliver service.

    JIRA Service Management Features

    JIRA Service Management has many valuable key features. Some of the most useful ones include:

    • Request management: Allows businesses to manage work across teams with one platform so employees and customers get the help they need quickly.
    • Problem management: To minimize the impact of incidents, this feature groups incidents, fast-tracks root cause analysis, and records workarounds.
    • Change management: IT teams are empowered by richer contextual information around changes from software development tools. This helps them minimize risk and make better decisions.
    • Asset management: Manage inventory efficiently, track lifecycles and ownership, and reduce costs.
    • Configuration management: Attain visibility into the infrastructure that supports critical services and applications. Understand service dependencies to minimize risk.
    • Incident management: The solution brings development and IT teams together to rapidly respond to, resolve, and learn from incidents.
    • Knowledge management: While fostering team collaboration, the solution enables self-service, deflection of more requests, and management of knowledge articles.

    JIRA Service Management Benefits

    There are many benefits to implementing JIRA Service Management. Some of the biggest advantages the solution offers include:

    • The solution empowers all teams across IT, development, and business with intuitive, flexible workflows.
    • Work is made visible through the open and collaborative JIRA platform.
    • Connect IT and development on a single platform to accelerate workflow.
    • Gain significant ROI with competitive pricing on useful features.
    • Benefit from faster time to value by implementing a full ITSM solution in just a few months.
    • Lower total cost of ownership without expensive ongoing maintenance and upgrades.
    • Enjoy a broad ecosystem of more than 4,000 best-in-class apps and integrations.

    Reviews from Real Users

    JIRA Service Management stands out among its competitors for a number of reasons. Some of these include its stability, its easy customization, and its seamless integration with other solutions. PeerSpot users take note of the advantages of these features in their reviews:

    Abhishek S., a Program Lead at PureSoftware, writes of the solution, “You can scale the solution whether it is deployed to the cloud or the data center. While we might have up to 5,200 people using the solution, we do not require that many licenses, as only those dealing with the tickets are required to be licensed.”

    Andrew B., a Technical Engineer at a consultancy firm, notes, “One of the valuable features is that an automatic response or action can be taken on tickets. We can have certain responses for tickets that contain keywords or are logged and tagged with certain labels.”

    Offer
    Learn more about IBM Maximo
    Learn more about JIRA Service Management
    Sample Customers
    Royal Boskalis Westminster N.V., DTE Energy, Swedish Match, Projetech, Fingrid, East Coast
    mgm technology partners, Telestream, Build.com, Zend Technologies, OfficeDrop, PGS Software, American Diabetes Association, NEPTUNE Canada
    Top Industries
    REVIEWERS
    Comms Service Provider25%
    Energy/Utilities Company17%
    Government17%
    Engineering Company8%
    VISITORS READING REVIEWS
    Computer Software Company17%
    Comms Service Provider11%
    Energy/Utilities Company10%
    Government8%
    REVIEWERS
    Computer Software Company35%
    Comms Service Provider15%
    Transportation Company8%
    Retailer8%
    VISITORS READING REVIEWS
    Computer Software Company20%
    Comms Service Provider14%
    Government9%
    Financial Services Firm8%
    Company Size
    REVIEWERS
    Small Business48%
    Midsize Enterprise10%
    Large Enterprise43%
    VISITORS READING REVIEWS
    Small Business19%
    Midsize Enterprise15%
    Large Enterprise66%
    REVIEWERS
    Small Business38%
    Midsize Enterprise30%
    Large Enterprise33%
    VISITORS READING REVIEWS
    Small Business22%
    Midsize Enterprise18%
    Large Enterprise60%

    IBM Maximo is ranked 1st in Enterprise Asset Management with 9 reviews while JIRA Service Management is ranked 3rd in IT Service Management (ITSM) with 42 reviews. IBM Maximo is rated 8.4, while JIRA Service Management is rated 8.2. The top reviewer of IBM Maximo writes "A rare enterprise asset management system with good ROI and helpful technical support". On the other hand, the top reviewer of JIRA Service Management writes "Customizable, stable, and integrates well". IBM Maximo is most compared with ServiceNow, IFS Applications, ABB Ability Asset Suite EAM, Oracle Enterprise Asset Management and NetSuite ERP, whereas JIRA Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, Freshdesk, Zendesk Guide and Freshservice.

    We monitor all Enterprise Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.